Email And Business Letter Writing Rules! Trivia Quiz

10 Questions | Total Attempts: 367

SettingsSettingsSettings
Business Letter Quizzes & Trivia

Questions and Answers
  • 1. 
    In email, "cc" stands for "confidential copy."
    • A. 

      True

    • B. 

      False

  • 2. 
    In business-related email messages, it is a good idea to make frequent use of background colors and colored type to add visual appeal to the text.
    • A. 

      True

    • B. 

      False

  • 3. 
    Email etiquette requires that you respect the chain of command (the levels of management above you).
    • A. 

      True

    • B. 

      False

  • 4. 
    It is illegal for your company to open and read email you send and receive at work.
    • A. 

      True

    • B. 

      False

  • 5. 
    Leaving the subject line out on important email messages will spark your readers' curiosity and increase their desire to read your email.
    • A. 

      True

    • B. 

      False

  • 6. 
    An effective email subject line is very short and describes only the general topic of the message.
    • A. 

      True

    • B. 

      False

  • 7. 
    When making a routine request, you should begin with
    • A. 

      An indication of the importance of your request.

    • B. 

      A statement of who you are.

    • C. 

      A clear statement of the main idea or request.

    • D. 

      A question.

  • 8. 
    Which of the following would be the best opening for a routine request?
    • A. 

      Please send me a summary of last month's east region sales data.

    • B. 

      As soon as you get this, send me last month's sales data.

    • C. 

      I know you may not want to, but send me last month's sales data.

    • D. 

      I am very sorry to ask you to do this.

  • 9. 
    When closing a direct request, you should be sure to include
    • A. 

      An apology for taking up the reader's time.

    • B. 

      A mention of your own qualifications or status.

    • C. 

      The time limits involved in your request.

    • D. 

      An indication of the consequences of a failure to reply.

  • 10. 
    In requesting a sales report from a co-worker, you should
    • A. 

      Use the indirect approach.

    • B. 

      Get straight to the point.

    • C. 

      Maintain a formal style and tone.

    • D. 

      Do all of the above.

Back to Top Back to top