Email And Business Letter Writing Rules! Trivia Quiz

10 Questions | By Annagrig13 | Last updated: Mar 20, 2022 | Total Attempts: 367

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Questions and Answers

1.

In email, "cc" stands for "confidential copy."
- A.
  
  True
- B.
  
  False
2.

In business-related email messages, it is a good idea to make frequent use of background colors and colored type to add visual appeal to the text.
- A.
  
  True
- B.
  
  False
3.

Email etiquette requires that you respect the chain of command (the levels of management above you).
- A.
  
  True
- B.
  
  False
4.

It is illegal for your company to open and read email you send and receive at work.
- A.
  
  True
- B.
  
  False
5.

Leaving the subject line out on important email messages will spark your readers' curiosity and increase their desire to read your email.
- A.
  
  True
- B.
  
  False
6.

An effective email subject line is very short and describes only the general topic of the message.
- A.
  
  True
- B.
  
  False
7.

When making a routine request, you should begin with
- A.
  
  An indication of the importance of your request.
- B.
  
  A statement of who you are.
- C.
  
  A clear statement of the main idea or request.
- D.
  
  A question.
8.

Which of the following would be the best opening for a routine request?
- A.
  
  Please send me a summary of last month's east region sales data.
- B.
  
  As soon as you get this, send me last month's sales data.
- C.
  
  I know you may not want to, but send me last month's sales data.
- D.
  
  I am very sorry to ask you to do this.
9.

When closing a direct request, you should be sure to include
- A.
  
  An apology for taking up the reader's time.
- B.
  
  A mention of your own qualifications or status.
- C.
  
  The time limits involved in your request.
- D.
  
  An indication of the consequences of a failure to reply.
10.

In requesting a sales report from a co-worker, you should
- A.
  
  Use the indirect approach.
- B.
  
  Get straight to the point.
- C.
  
  Maintain a formal style and tone.
- D.
  
  Do all of the above.

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