Oops, You Overcounted Again? Bank Teller Pre-Employment Quiz!

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| By Anam Khan

Anam Khan

Community Contributor

Quizzes Created: 96 | Total Attempts: 5,542

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1/15 Questions

A customer approaches your counter and seems upset about a fee. How should you respond?
- Apologize, explain the fee, and offer assistance
- Apologize and waive the fee
- Tell them fees are non-negotiable
- Refer them to an online FAQ

About This Quiz

You’ve finally landed that bank teller interview. You’ve got the resume, the tie, the pep talk—then suddenly, you're handed an assessment. Your mind blanks at the first question about reconciling a drawer. Sound familiar? That's where the Bank Teller Pre-Employment quiz comes in.

This quiz isn’t just about remembering formulas or banking terms. It simulates the kind of mental math, judgment calls, and service challenges you'll face behind the counter. We’ve designed every question to feel like a day on the job—because recruiters aren’t looking for theory; they want proof you can handle the pressure with precision.
Disclaimer: This quiz is meant for educational and practice purposes only. It does not guarantee job placement or reflect the exact questions used by financial institutions. Always check with your recruiter for official guidance.

2.

A customer requests to withdraw $12,500 in cash. What is your first step?
- Count the cash before handing it over
- Ask for identification and explain policies
- Fill out a suspicious activity report
- Provide an SAR form and call the manager
Correct Answer

A. Ask for identification and explain policies

Explanation

Large withdrawals require ID verification and possible documentation. You must ensure the customer's identity, explain bank policy, and possibly complete necessary forms before releasing such a large amount.

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3.

You notice a discrepancy of $50 in your till at the end of your shift. What should you do?
- Ignore it if it's a small amount
- Report it immediately to your supervisor
- Count again and keep quiet
- Take the money out of your own pocket
Correct Answer

A. Report it immediately to your supervisor

Explanation

Reporting any cash discrepancy immediately shows integrity and allows the issue to be addressed correctly. Even small shortages can indicate errors or patterns needing attention.

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4.

A customer presents a check that appears altered. How do you proceed?
- Process it as usual
- Alert your supervisor and hold the check
- Stamp the check and notify security
- Place a hold and refund the amount
Correct Answer

A. Alert your supervisor and hold the check

Explanation

Altered checks are a red flag for fraud. Holding the check and alerting your supervisor ensures the situation is handled according to procedure, preventing financial and legal risks.

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5.

A regular customer asks you to cash a check for someone not present. What is the best response?
- Cash it if it’s under $500
- Ask for a signature from the absent person
- Refuse politely and explain regulations
- Hand over the cash to avoid conflict
Correct Answer

A. Refuse politely and explain regulations

Explanation

Only present individuals can have checks cashed. Refusing the transaction while explaining the rules avoids breaches of security and protects all parties from fraud.

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6.

You’re counting a large cash deposit and a customer is rushing you. What should you do?
- Speed up the count to satisfy the customer
- Continue at your own pace and focus on accuracy
- Ask a colleague to help speed things up
- Ignore the rush and finish it tomorrow
Correct Answer

A. Ask a colleague to help speed things up

Explanation

Don’t let urgency lead to mistakes. Accuracy matters more than speed in handling money. Continue counting carefully, even if the customer is in a hurry.

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7.

A customer doesn't speak English well and seems confused about their account balance. What should you do?
- Politely end the interaction
- Speak louder and repeat yourself
- Get a manager or use translation support
- Refer them to another customer
Correct Answer

A. Get a manager or use translation support

Explanation

Use translation tools or involve a bilingual staff member. Clear communication ensures the customer understands their account and avoids potential misunderstandings.

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8.

You receive a counterfeit bill during a transaction. What is your immediate action?
- Finish the transaction, then report it
- Keep the bill for future reference
- Refuse the bill and return it
- Continue as if nothing happened
Correct Answer

A. Refuse the bill and return it

Explanation

Counterfeit bills should never be returned. They must be reported, and handled according to protocol, to protect both the bank and other customers.

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9.

You’re offered a tip by a grateful customer. What’s the right response?
- Politely decline and explain policy
- Accept but inform your manager
- Accept the tip to maintain rapport
- Take the tip and note it in the system
Correct Answer

A. Accept but inform your manager

Explanation

Bank tellers should not accept tips. It’s generally against policy. Politely refusing maintains professionalism while acknowledging the customer’s gratitude.

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10.

If a customer becomes verbally aggressive, what’s your priority?
- Ignore the customer and wait it out
- Maintain professionalism and call for help if needed
- Argue calmly with the customer
- Tell your manager they’re a problem
Correct Answer

A. Maintain professionalism and call for help if needed

Explanation

Safety comes first in confrontations. Stay calm, remain professional, and get help when needed. Your priority is to defuse the situation and follow branch procedures.

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11.

Your colleague asks for your login credentials to complete a transaction. What do you do?
- Share it since they’re your teammate
- Remind them it’s against policy and decline
- Report them to HR
- Give access for one-time use only
Correct Answer

A. Remind them it’s against policy and decline

Explanation

Login credentials are private and must never be shared. Declining protects your system and keeps you compliant with security protocols.

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12.

A customer requests a balance inquiry. What do you need before proceeding?
- Their name only
- Their account number only
- A valid photo ID and account info
- Any two pieces of info they provide
Correct Answer

A. A valid photo ID and account info

Explanation

Always verify identity with valid ID and account info before disclosing account balances. This ensures customer privacy and compliance with regulations.

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13.

What’s the most secure way to verify a customer’s identity for a withdrawal?
- Ask them their address
- Look at their signature only
- Verify name and ask for recent transaction
- Call a relative for confirmation
Correct Answer

A. Verify name and ask for recent transaction

Explanation

Verify identity using recent transaction history and name confirmation when photo ID isn’t sufficient. It adds an extra layer of security for large or suspicious transactions.

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14.

If a senior customer seems unsure about a large withdrawal, what’s your responsibility?
- Let them proceed without interference
- Discuss the transaction and offer to involve a manager
- Allow the transaction to proceed quietly
- Decline the withdrawal and close the account
Correct Answer

A. Discuss the transaction and offer to involve a manager

Explanation

For senior or unsure customers, offer clarity and support. Involving a manager ensures the transaction is appropriate and that the customer is protected from possible financial abuse.

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15.

You notice a transaction error in a colleague’s work. How should you handle it?
- Ignore it to avoid conflict
- Quietly fix it yourself
- Talk to your colleague privately
- Report it through proper channels
Correct Answer

A. Report it through proper channels

Explanation

Use proper reporting channels when spotting errors. This maintains professionalism, allows corrective training, and ensures transparency within the team.

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Quiz Review Timeline (Updated): Jun 8, 2025 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Jun 08, 2025

Quiz Edited by
ProProfs Editorial Team
May 29, 2025

Quiz Created by
Anam Khan

Bank Teller Pre-Employment Quiz: Assess Your Banking Skills

A customer approaches your counter and seems upset about a fee. How should you respond?

Quiz Preview

A customer requests to withdraw $12,500 in cash. What is your first step?

You notice a discrepancy of $50 in your till at the end of your shift. What should you do?

A customer presents a check that appears altered. How do you proceed?

A regular customer asks you to cash a check for someone not present. What is the best response?

You’re counting a large cash deposit and a customer is rushing you. What should you do?

A customer doesn't speak English well and seems confused about their account balance. What should you do?

You receive a counterfeit bill during a transaction. What is your immediate action?

You’re offered a tip by a grateful customer. What’s the right response?

If a customer becomes verbally aggressive, what’s your priority?

Your colleague asks for your login credentials to complete a transaction. What do you do?

A customer requests a balance inquiry. What do you need before proceeding?

What’s the most secure way to verify a customer’s identity for a withdrawal?

If a senior customer seems unsure about a large withdrawal, what’s your responsibility?

You notice a transaction error in a colleague’s work. How should you handle it?