CPLP Certification Exam: Quiz!

1. What type of sampling is used when every member of the population has an equal chance of selection?

Simple random sample

Convenience sample

Stratified random sample

Judgment sample

A simple random sample is used when every member of the population has an equal chance of being selected. This means that each individual in the population has the same probability of being chosen, which ensures that the sample is representative of the entire population. This type of sampling method is often used in research studies and surveys to ensure unbiased results and minimize sampling errors.

Explanation

A simple random sample is used when every member of the population has an equal chance of being selected. This means that each individual in the population has the same probability of being chosen, which ensures that the sample is representative of the entire population. This type of sampling method is often used in research studies and surveys to ensure unbiased results and minimize sampling errors.

2. High performing organizations use data for:

Compliance

Record Keeping

Strategy

Retention

The correct answer is 'Strategy.' High performing organizations have moved beyond using data just for compliance and record-keeping and into using data for predictive analytics to influence business decisions. (Integrated Talent Management)

Explanation

The correct answer is 'Strategy.' High performing organizations have moved beyond using data just for compliance and record-keeping and into using data for predictive analytics to influence business decisions. (Integrated Talent Management)

3. Bruce is the Training Director at a law firm. Bruce learns from the Managing Partner that the firm is losing an estimated $250,000 annually from unrecorded billable time. Bruce's team has created a course that improves attorneys' time entry and eliminates the problem. The course costs $50,000 annually. What is the BCR?

400%

500%

$400

5:1

The correct answer is 5:1. BCR is 'Benefits Costs-Ratio.' The fundamental equation to calculate BCR is BCR = Benefits / Costs. The ratio is expressed as for every $1, $5 is returned (5:1).

Explanation

The correct answer is 5:1. BCR is 'Benefits Costs-Ratio.' The fundamental equation to calculate BCR is BCR = Benefits / Costs. The ratio is expressed as for every $1, $5 is returned (5:1).

4. Faridah is the project manager on a highly visible leadership training project that is costing her company a lot of money to implement. Faridah is upset because she just found out that one of the critical tasks in the project plan will be completed two weeks behind schedule. She can feel her emotional brain begin to take over her rational brain. To regain control, Faridah:

Leaves the room to regain her composure

Clenches and unclenches her hands to relieve the tension.

Takes a series of deep breaths and starts counting backwards from 20.

Owers her voice when delivering performance feedback.

The correct answer is to regain control, Faridah 'takes a series of deep breathes and starts counting backward from 20.'

Explanation

The correct answer is to regain control, Faridah 'takes a series of deep breathes and starts counting backward from 20.'

5. High-performance organizations consistently outperform most of their competitors for extended periods of time. These companies performed better based on which four (4) indicators?

Employees, human resource, career advisers, and IT department

Revenue growth, market share, profitability, and customer satisfaction

Employees trained, courses designed, courses delivered, and course catalog variety

Globalization, management team, human resources, and financial stability

The correct answer is 'Revenue growth, market share, profitability, and customer satisfaction.'

Explanation

The correct answer is 'Revenue growth, market share, profitability, and customer satisfaction.'

6. The management at a restaurant notices a steady decline in the servers' performance level. The management hires a consultant to investigate this issue and find a possible solution. The consultant concludes that the servers lack a clear understanding of the desired performance requirements. To improve performance, the consultant would most likely suggest setting up:

A feedback system

Performance standards

A performance system

Performance training

The consultant would most likely suggest setting up performance standards. This is because the servers lack a clear understanding of the desired performance requirements. By implementing performance standards, the management can clearly define the expectations and goals for the servers' performance. This will provide them with a clear understanding of what is expected from them and help them improve their performance.

Explanation

The consultant would most likely suggest setting up performance standards. This is because the servers lack a clear understanding of the desired performance requirements. By implementing performance standards, the management can clearly define the expectations and goals for the servers' performance. This will provide them with a clear understanding of what is expected from them and help them improve their performance.

7. Bruce designs a course to improve attorney performance in promptly recording their billable time in the law firm's timekeeping system. Bruce designs and Evaluation Plan to check the reporting frequency of the attorneys 30 days before and 30 days after training. Which level of evaluation is the course being evaluated at?

Level 1

Level 4

Level 5

Level 3

The correct answer is 'Level 3.' Level 3 evaluation in the Kirkpatrick 4 Levels of Evaluation Model is at the level of on-the-job behavior changes. One way to measure on-the-job behavior changes is through on-the-job observation.

Explanation

The correct answer is 'Level 3.' Level 3 evaluation in the Kirkpatrick 4 Levels of Evaluation Model is at the level of on-the-job behavior changes. One way to measure on-the-job behavior changes is through on-the-job observation.

8. Ahmed selects multiple resources (e.g. blogs, Twitter feeds, Facebook pages, etc) to seek out diverse voices on contemporary leadership best practices. Ahmed is leveraging which of the following to deepen his own learning:

Community of Practice

Personal Learning Network

Social Media

Informal Learning

The correct answer is 'Personal Learning Network.' Personal Learning Networks are personal; Communities of Practice are collaborative. Social media is just the technology enabler; informal learning is the method.

Explanation

The correct answer is 'Personal Learning Network.' Personal Learning Networks are personal; Communities of Practice are collaborative. Social media is just the technology enabler; informal learning is the method.

9. Sarah was asked by a group of project managers to help them solve a problem with absent project sponsors. When project sponsors don't actively participate in their assigned initiatives, projects go over budget, fall behind schedule, and don't meet expectations. Which of the following approaches can Sarah use to help the project managers identify solutions to their universal problem?

Team Learning

Whole Brain Thinking

Experiential Learning

Action Learning

The correct answer is 'Action Learning.' Action Learning is an educational process whereby people work and learn together by tackling real issues and reflecting on their actions.

Explanation

The correct answer is 'Action Learning.' Action Learning is an educational process whereby people work and learn together by tackling real issues and reflecting on their actions.

10. Thelma is the lead instructional designer working on designing & developing a communications skills course. Thelma begins to write the course test items within the analysis stage, right after tasks are analyzed. Which ISD model is Thelma using?

ADDIE

Smith and Ragan

Seels and Glasgow

Dick and Carey

The correct answer is 'Smith & Ragan.' The Smith & Ragan ISD model consists of three (3) phases: Analysis, Strategy, and Evaluation. Writing test items is the last step in the Analysis phase.

Explanation

The correct answer is 'Smith & Ragan.' The Smith & Ragan ISD model consists of three (3) phases: Analysis, Strategy, and Evaluation. Writing test items is the last step in the Analysis phase.