In the past few days you have undergone extensive webEx training on “World class customer service". Do you believe that you understood all we covered and you are better placed to get the job of your dreams? Take up this quiz and refresh your memory on what we covered. All the best!
Quickly
Adequately
Mediocrity
High
Rate this question:
False
True
Rate this question:
Give customers 10 feet of space when they are angry.
Greet any customer that comes within 10 feet of you.
Make sure customers walk 10 feet in front of you.
Rate this question:
Pervasive and Emotional
Practical and Emotional
Practical and Urgent
Rate this question:
Seamless
Complicated
Proactive
Individualized
Sufficient
Rate this question:
Appearance, Appropriateness, and Appealing
Appearance, Actions and Accountability
Appearance, Attitude, and Actions
Attitude, Accountability, and Access
Rate this question:
Getting information
Getting everything you ask for
Obtaining a service
Having a question answered or a problem solved
Rate this question:
Feeling respected and important.
Feeling valued and special.
Being heard and understood.
Being involved in decisions that affect them and their family.
Rate this question:
By recognizing that customer service is part of everyone's job description.
By letting the customer set the tone.
By taking ownership for setting a positive tone in our centers.
Rate this question:
Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
Primebeef Co. Customer Service
Serving only quality products and excellent courtesy.
Remember to read each question and answer carefully. Take note of the feedback after each question.
Questions:
15 |
Attempts:
172 |
Last updated:
Mar 17, 2023
|
Rennen Mock Assessment 2.0
Rennen Mock Assessment 2.0 focuses on enhancing sales and customer service skills, covering objection handling, personal branding, and support tools like MyAudi Connect.
Questions:
15 |
Attempts:
38 |
Last updated:
Jul 18, 2023
|
Customer Service Quiz
Jobs that require you to handle or deal with customers are some of the toughest jobs out there. We have brought this customer service quiz for you. Before you proceed with the...
Questions:
10 |
Attempts:
1026 |
Last updated:
Aug 26, 2023
|
Customer Service MCQ: Trivia Quiz!
This Customer Service MCQ Trivia Quiz assesses key competencies in handling customer interactions effectively. It covers scenarios like dealing with inquiries, handling aggressive...
Questions:
10 |
Attempts:
2465 |
Last updated:
Mar 22, 2023
|
Bad Service In A Restaurant - Harold
This quiz titled 'Bad Service In A Restaurant - Harold' assesses understanding of customer service quality in a restaurant scenario. It evaluates how staff interactions, menu...
Questions:
11 |
Attempts:
334 |
Last updated:
Mar 22, 2023
|
|
2T251 Volume 3 (CDC)
This quiz titled '2T251 Volume 3 (CDC)' assesses key customer service skills, focusing on internal and external customer types, listening, empathy, and handling of passenger...
Questions:
106 |
Attempts:
1276 |
Last updated:
Mar 21, 2023
|