By recognizing that customer service is part of everyone's job description.
By letting the customer set the tone.
By taking ownership for setting a positive tone in our centers.
Appearance, Appropriateness, and Appealing
Appearance, Actions and Accountability
Appearance, Attitude, and Actions
Attitude, Accountability, and Access
Pervasive and Emotional
Practical and Emotional
Practical and Urgent
Getting everything you ask for
Obtaining a service
Having a question answered or a problem solved
Feeling respected and important.
Feeling valued and special.
Being heard and understood.
Being involved in decisions that affect them and their family.
Give customers 10 feet of space when they are angry.
Greet any customer that comes within 10 feet of you.
Make sure customers walk 10 feet in front of you.