In the past few days you have undergone extensive webEx training on “World class customer service". Do you believe that you understood all we covered and you are better placed to get the job of your dreams? Take up this quiz and refresh your memory on what we covered. All the best!
Seamless
Complicated
Proactive
Individualized
Sufficient
By recognizing that customer service is part of everyone's job description.
By letting the customer set the tone.
By taking ownership for setting a positive tone in our centers.
False
True
Outside
Fundamental
External
Tertiary
Appearance, Appropriateness, and Appealing
Appearance, Actions and Accountability
Appearance, Attitude, and Actions
Attitude, Accountability, and Access
Pervasive and Emotional
Practical and Emotional
Practical and Urgent
Getting information
Getting everything you ask for
Obtaining a service
Having a question answered or a problem solved
Feeling respected and important.
Feeling valued and special.
Being heard and understood.
Being involved in decisions that affect them and their family.
Give customers 10 feet of space when they are angry.
Greet any customer that comes within 10 feet of you.
Make sure customers walk 10 feet in front of you.
Quickly
Adequately
Mediocrity
High
Wait!
Here's an interesting quiz for you.