Cc5: Placement & Retention Strategies II For Rescare Workforce Services

10 Questions | Total Attempts: 415

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Cc5: Placement & Retention Strategies II For Rescare Workforce Services

To be completed after participating the Placement & Retention Strategies II WebEx Training session.


Questions and Answers
  • 1. 
    True or False:  Follow-up with both the job seeker and the employer is a critical key to success in placement and retention.
    • A. 

      True

    • B. 

      False

  • 2. 
    True or False:   80% of employees decide whether to stay with or leave a job within the first three months
    • A. 

      True

    • B. 

      False

  • 3. 
    True or False:  Same day follow-up (when a customer starts a new job) is an opportunity to encourage and support the customer and also to identify any potential issues or red flags.
    • A. 

      True

    • B. 

      False

  • 4. 
    What are some strategies you can use to avoid losing contact with customers?  (Choose all that apply.)
    • A. 

      Establish a regular follow-up schedule

    • B. 

      Be proactive in your follow-up efforts

    • C. 

      Wait for customers to contact you; there is no need to reach out to them

    • D. 

      Plan your follow-up conversations to make them meaningful

  • 5. 
    What are some of the potential transitional supports and retention services you might discuss with the customer?  (Choose all that apply.)
    • A. 

      Child care

    • B. 

      Transportation

    • C. 

      The Earned Income Tax Credit

    • D. 

      There is no need to identify transitional supports or retention services unless the customer requests it

  • 6. 
    What are some ways to effectively implement retention support groups?  (Choose all that apply.)
    • A. 

      Provide a facilitator

    • B. 

      Conduct sessions after hours, during the lunch hour, or on weekends

    • C. 

      Focus on critical job retention topics like budgeting or stress management

  • 7. 
    What are some services you might offer to assist in Career Advancement?  (Choose all that apply.)
    • A. 

      Access to Resource Room before or after Normal Work Hours

    • B. 

      Referral to Education and Training Providers for Skill Upgrade

    • C. 

      Advancement-focused Newsletters

  • 8. 
    What are some techniques you can use to motivate and encourage customers?  (Choose all that apply.)
    • A. 

      Identify the motivators that customers bring with them

    • B. 

      Show customers how the things that motivate them can be achieved through continued employment

    • C. 

      Focus on what you wish motivated the customer

    • D. 

      Approach both successes and failures as positive learning experiences – study them for their lessons

  • 9. 
    True or False:  When tracking retention, you may use a variety of methods, including communicating with customers about the importance of submitting proof of continued employment. 
    • A. 

      True

    • B. 

      False

  • 10. 
    True or False:  We must ask ourselves questions about retention outcomes to ensure that we are meeting our customers’ needs.
    • A. 

      True

    • B. 

      False