Cc5: Placement & Retention Strategies II For Rescare Workforce Services
To be completed after participating the Placement & Retention Strategies II WebEx Training session.
- 1.True or False: Follow-up with both the job seeker and the employer is a critical key to success in placement and retention.
- A.
True
- B.
False
- 2.True or False: 80% of employees decide whether to stay with or leave a job within the first three months
- A.
True
- B.
False
- 3.True or False: Same day follow-up (when a customer starts a new job) is an opportunity to encourage and support the customer and also to identify any potential issues or red flags.
- A.
True
- B.
False
- 4.What are some strategies you can use to avoid losing contact with customers? (Choose all that apply.)
- A.
Establish a regular follow-up schedule
- B.
Be proactive in your follow-up efforts
- C.
Wait for customers to contact you; there is no need to reach out to them
- D.
Plan your follow-up conversations to make them meaningful
- 5.What are some of the potential transitional supports and retention services you might discuss with the customer? (Choose all that apply.)
- A.
Child care
- B.
Transportation
- C.
The Earned Income Tax Credit
- D.
There is no need to identify transitional supports or retention services unless the customer requests it
- 6.What are some ways to effectively implement retention support groups? (Choose all that apply.)
- A.
Provide a facilitator
- B.
Conduct sessions after hours, during the lunch hour, or on weekends
- C.
Focus on critical job retention topics like budgeting or stress management
- 7.What are some services you might offer to assist in Career Advancement? (Choose all that apply.)
- A.
Access to Resource Room before or after Normal Work Hours
- B.
Referral to Education and Training Providers for Skill Upgrade
- C.
Advancement-focused Newsletters
- 8.What are some techniques you can use to motivate and encourage customers? (Choose all that apply.)
- A.
Identify the motivators that customers bring with them
- B.
Show customers how the things that motivate them can be achieved through continued employment
- C.
Focus on what you wish motivated the customer
- D.
Approach both successes and failures as positive learning experiences – study them for their lessons
- 9.True or False: When tracking retention, you may use a variety of methods, including communicating with customers about the importance of submitting proof of continued employment.
- A.
True
- B.
False
- 10.True or False: We must ask ourselves questions about retention outcomes to ensure that we are meeting our customers’ needs.
- A.
True
- B.
False
Questions: 10 | Attempts: 2627 | Last updated: Sep 27, 2018
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