Advanced CRM Training Questions! Trivia

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| By Catherine Halcomb
Catherine Halcomb
Community Contributor
Quizzes Created: 1443 | Total Attempts: 6,714,115
| Attempts: 107 | Questions: 11
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1. When updating Credit Card info for a customer it is OK to write down the number so you do not forget it before entering it.

Explanation

Writing down a customer's credit card number is not an acceptable practice when updating their credit card information. This is because it poses a significant security risk, as the written information can be easily accessed by unauthorized individuals and potentially used for fraudulent purposes. It is important to prioritize customer data security and follow proper procedures to ensure the confidentiality and protection of sensitive information.

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About This Quiz
Advanced CRM Training Questions! Trivia - Quiz


Are you looking for some advanced CRM training questions to test out your skills? For you to consider yourself as someone who has a deep understanding on customer... see morerelations management, you need to understand how to deal with different customer queries. Do you think you have enough information to tackle it? Give it a try and up your skills and increase customer loyalty to the company’s products or services. All the best! see less

2. A customer calls in because they do not like the flood map provided by Fannie Mae.  This is an acceptable reason to credit the account with a flood map.

Explanation

The statement is false because a customer not liking the flood map provided by Fannie Mae is not a valid reason to credit the account with a flood map. Credit is typically given for valid reasons such as errors in the map or changes in the property's flood zone designation. A customer's personal preference does not qualify as a valid reason for crediting the account.

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3. A customer is getting a blank map for an address. This is an acceptable reason to credit the customer a flood map.

Explanation

If a customer is receiving a blank map for an address, it indicates that there is no available information or data on that location. In such cases, it is reasonable to credit the customer a flood map as it can provide crucial information about potential flood risks in the area. This would help the customer make informed decisions regarding their property and take necessary precautions.

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4. You can verify Appraisal Port delivery in the Mercury Desktop products tab.

Explanation

In order to verify Appraisal Port delivery in the Mercury Desktop products tab, the correct answer is True. This means that it is possible to confirm the delivery of Appraisal Port through the Mercury Desktop products tab.

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5. If a customer has a valid license but is being told that the license is already in use, you can search for the license in products under Mercury Desktop.

Explanation

If a customer has a valid license but is being told that the license is already in use, searching for the license in products under Mercury Desktop would not be a suitable solution. The correct answer is False because searching for the license in products under Mercury Desktop would not resolve the issue of the license being already in use.

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6. What is the daily limit for Certmail?

Explanation

The daily limit for Certmail is 250.

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7. When releasing a license for XSOM or Apex you should always have the customer try to do this at www.alamode.com/myaccount first.

Explanation

When releasing a license for XSOM or Apex, it is recommended to have the customer try to do it at www.alamode.com/myaccount first. This suggests that the website mentioned is the preferred platform for customers to release their licenses. Therefore, the statement "True" implies that it is indeed advisable to direct customers to this website for license release.

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8. Which option can be used to resolve issues where Certmail is not showing email for a customers in webmail?

Explanation

Reindexing is the option that can be used to resolve issues where Certmail is not showing email for a customer in webmail. Reindexing is a process that rebuilds the search index, which can help in resolving any inconsistencies or errors in the index. By reindexing, the system will recreate the index from scratch, ensuring that all the necessary data is included and displayed correctly in the webmail.

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9. What types of notes are available on a customer's CRM record?

Explanation

Sales and Tech notes are available on a customer's CRM record. These two types of notes are commonly used in customer relationship management systems to keep track of sales-related information and technical details. Sales notes may include information about sales calls, meetings, and opportunities, while Tech notes may include information about technical support or troubleshooting. These notes help in maintaining a comprehensive record of customer interactions and enable better customer service and relationship management.

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10. When extending a Certmail limit, the account will reset to default after 24 hours.

Explanation

When extending a Certmail limit, the account will not reset to default after 24 hours.

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11. When is it OK to give a customer a temporary UC activation?

Explanation

It is okay to give a customer a temporary UC activation when they are calling on the weekend or when they are calling at night. This suggests that the customer may have urgent or time-sensitive needs that cannot wait for regular business hours.

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  • Dec 12, 2012
    Quiz Created by
    Catherine Halcomb
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When updating Credit Card info for a customer it is OK to write down...
A customer calls in because they do not like the flood map provided by...
A customer is getting a blank map for an address. This is an...
You can verify Appraisal Port delivery in the Mercury Desktop products...
If a customer has a valid license but is being told that the license...
What is the daily limit for Certmail?
When releasing a license for XSOM or Apex you should always have the...
Which option can be used to resolve issues where Certmail is not...
What types of notes are available on a customer's CRM record?
When extending a Certmail limit, the account will reset to default...
When is it OK to give a customer a temporary UC activation?
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