Quiz: Advanced CRM Training Questions! Trivia
. Are you looking for some advanced CRM training questions to test out your skills? For you to consider yourself as someone who has a deep understanding on customer relations management, you need to understand how to deal with different customer queries. Do you think you have enough information to tackle it? Give it a try and up your skills and increase customer loyalty to the company’s products or services. All the best!
- 1.What types of notes are available on a customer's CRM record?
- A.
Sales
- B.
Tech
- C.
Order
- D.
Product
- 2.A customer calls in because they do not like the flood map provided by Fannie Mae. This is an acceptable reason to credit the account with a flood map.
- A.
True
- B.
False
- 3.A customer is getting a blank map for an address. This is an acceptable reason to credit the customer a flood map.
- A.
True
- B.
False
- 4.When extending a Certmail limit, the account will reset to default after 24 hours.
- A.
True
- B.
False
- 5.Which option can be used to resolve issues where Certmail is not showing email for a customers in webmail?
- A.
Verify
- B.
Reindex
- C.
View
- D.
Test Account
- 6.What is the daily limit for Certmail?
- A.
100
- B.
150
- C.
200
- D.
250
- 7.If a customer has a valid license but is being told that the license is already in use, you can search for the license in products under Mercury Desktop.
- A.
True
- B.
False
- 8.When updating Credit Card info for a customer it is OK to write down the number so you do not forget it before entering it.
- A.
True
- B.
False
- 9.You can verify Appraisal Port delivery in the Mercury Desktop products tab.
- A.
True
- B.
False
- 10.When releasing a license for XSOM or Apex you should always have the customer try to do this at www.alamode.com/myaccount first.
- A.
True
- B.
False
- 11.When is it OK to give a customer a temporary UC activation?
- A.
When the customer is calling on the weekend.
- B.
When the customer is calling at night.
- C.
When they do not have time to wait for sales.
- D.
When they are waiting for a check from a lender.
Questions: 20 | Attempts: 11766 | Last updated: Sep 30, 2020
-
Sample QuestionHow many leads can each sales person have assigned to them at a time?
Questions: 10 | Attempts: 554 | Last updated: May 19, 2018
-
Sample QuestionWhat does CRM uses in order to help a company improve business relationships with customers?
Questions: 18 | Attempts: 667 | Last updated: Apr 15, 2020
-
Sample QuestionA retailer is an example of a ___ component of supply chain management.
Back to top