CRM Sales Training Ultimate Questions! Trivia Quiz

10 Questions | Total Attempts: 129

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CRM Quizzes & Trivia

The relationship that companies have with their clients is all round and never ends with a sale. A good customer relation manager needs to ensure that issues that clients pout forward about the company’s products or services are handled when they arise. How about you give these CRM sales training ultimate questions it a try and get to see how well you will do and whether you need to make some improvements when it comes to the relations.


Questions and Answers
  • 1. 
    Does the customer need a copy of the Total sketcher for Tablet PC? We should enter the order ourselves rather than transferring the customer to Sales. 
    • A. 

      True

    • B. 

      False

  • 2. 
    During regular hours a customer calls the Tech Line and would like to purchase an XSite. What would be an acceptable option?
    • A. 

      Enter a CST and transfer the customer to Sales

    • B. 

      Enter a call record

    • C. 

      Enter the order yourself

    • D. 

      Enter a CST and schedule a call back with Sr. Tech

  • 3. 
    During troubleshooting, you realize that you have run out of Flood maps and need more for testing an address. What would be the correct course of action?
    • A. 

      Log onto www.alamode.com/myaccount and order maps

    • B. 

      Call Sales and have them add the Flood maps for you

    • C. 

      Enter a zero dollar order for yourself

    • D. 

      Notify your team lead immediately

  • 4. 
    If your Sales Buddy is in the Mortgage Sales Dept. You should still send a TOTAL purchase lead to them.
    • A. 

      True

    • B. 

      False

  • 5. 
    You were the CST in the sale of a domain to an XSite customer. This $29 sell was the only item on the invoice. You will get a CST Bonus.
    • A. 

      True

    • B. 

      False

  • 6. 
    We should check sales contacts to see if a customer was already working with a particular sales rep.
    • A. 

      True

    • B. 

      False

  • 7. 
    When sending a CD for Aurora or Total. We should:  
    • A. 

      Verify the address that we are sending it to

    • B. 

      Check with a Team Lead to see about making it free if needed

    • C. 

      Verify that we are speaking with the account holder or other authorized party

    • D. 

      Transfer to sales to process the order

  • 8. 
    When adding a Sales Tech Referral what pertinent info should we add to the notes?  
    • A. 

      Who you spoke with

    • B. 

      Your team lead's initials

    • C. 

      The product that we sell that would alleviate their plans or issues

    • D. 

      Issue they were having

  • 9. 
    Who is the Sales Manager of the Appraisal Sales Team?
    • A. 

      Michael Boyd

    • B. 

      Chris Sullivan

    • C. 

      Brian Hedges

    • D. 

      Sean Shiplet

  • 10. 
    On the weekend or after hours if a customer needs to renew their support contract. You can see that their support contract ended about an hour ago. Which would be an acceptable option?
    • A. 

      Suggest that they renew Online.

    • B. 

      Let them know they will need to call back during business hours to renew with a sales rep before you can support them.

    • C. 

      Enter the order yourself.

    • D. 

      Suggest that they call back during regular business hours. Use the Temporary UC Activation for tonight.

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