Enter a CST and transfer the customer to Sales
Enter a call record
Enter the order yourself
Enter a CST and schedule a call back with Sr. Tech
Log onto www.alamode.com/myaccount and order maps
Call Sales and have them add the Flood maps for you
Enter a zero dollar order for yourself
Notify your team lead immediately
Verify the address that we are sending it to
Check with a Team Lead to see about making it free if needed
Verify that we are speaking with the account holder or other authorized party
Transfer to sales to process the order
Who you spoke with
Your team lead's initials
The product that we sell that would alleviate their plans or issues
Issue they were having
Suggest that they renew Online.
Let them know they will need to call back during business hours to renew with a sales rep before you can support them.
Enter the order yourself.
Suggest that they call back during regular business hours. Use the Temporary UC Activation for tonight.