Mgmt330 Organizational Behavior Ch 7

33 Questions | Total Attempts: 394

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Organizational Behavior Quizzes & Trivia

Questions and Answers
  • 1. 
    A relatively permanent change in an employee's knowledge or skill that results from experience.
    • A. 

      Learning

    • B. 

      Expertise

    • C. 

      Reinforcement

    • D. 

      Decision Making

  • 2. 
    The process of generating and choosing from a set of alternatives to solve a problem.
    • A. 

      Decision Making

    • B. 

      Learning

    • C. 

      Expertise

    • D. 

      Reinforcement

  • 3. 
    Knowledge that is easily communicated and available to everyone.
    • A. 

      Explicit Knowledge

    • B. 

      Implicit Knowledge

    • C. 

      Tacit Knowledge

    • D. 

      Learning

  • 4. 
    Knowledge that employees can only learn through experience.
    • A. 

      Tacit Knowledge

    • B. 

      Explicit Knowledge

    • C. 

      Implicit Knowledge

    • D. 

      Expertise

  • 5. 
    _______________ is being performed when a consequence is removed when someone acts in a desirable way.
    • A. 

      Extinction

    • B. 

      Punishment

    • C. 

      Negative Reinforcement

    • D. 

      Positive Reinforcement

  • 6. 
    _______________ is being performed when a consequence is added when someone acts in an undesirable way.
    • A. 

      Extinction

    • B. 

      Punishment

    • C. 

      Negative Reinforcement

    • D. 

      Positive Reinforcement

  • 7. 
    _______________ is being performed when a consequence is added when someone acts in a desirable way.
    • A. 

      Extinction

    • B. 

      Punishment

    • C. 

      Negative Reinforcement

    • D. 

      Positive Reinforcement

  • 8. 
    _______________ is being performed when a consequence is removed when someone acts in an undesirable way.
    • A. 

      Extinction

    • B. 

      Punishment

    • C. 

      Negative Reinforcement

    • D. 

      Positive Reinforcement

  • 9. 
    Says that people in organizations learn by observing others.
    • A. 

      Social Learning Theory

    • B. 

      Behavioral Modeling

    • C. 

      Training

    • D. 

      Communities of Practice

  • 10. 
    When employees observe the actions of others, learn from what they observe, and then repeat the observed behavior.
    • A. 

      Social Learning Theory

    • B. 

      Behavioral Modeling

    • C. 

      Training

    • D. 

      Communities of Practice

  • 11. 
    A systematic effort by organizations to facilitate the learning of job-related knowledge and behavior.
    • A. 

      Social Learning Theory

    • B. 

      Behavioral Modeling

    • C. 

      Training

    • D. 

      Communities of Practice

  • 12. 
    Groups of employees who learn from one another through collaboration over an extended period of time.
    • A. 

      Social Learning Theory

    • B. 

      Behavioral Modeling

    • C. 

      Training

    • D. 

      Communities of Practice

  • 13. 
    A predisposition or attitude that drives whether a person has a learning or performance orientation toward tasks.
    • A. 

      Goal Orientation

    • B. 

      Programmed Decisions

    • C. 

      Intuition

    • D. 

      Nonprogrammed Decisions

  • 14. 
    Decisions that are somewhat automatic because the decision maker's knowledge allows him or her to recognize the situation and the course of action to be taken.
    • A. 

      Goal Orientation

    • B. 

      Programmed Decisions

    • C. 

      Intuition

    • D. 

      Nonprogrammed Decisions

  • 15. 
    An emotional judgement based on quick, unconscious, gut feelings.
    • A. 

      Goal Orientation

    • B. 

      Programmed Decisions

    • C. 

      Intuition

    • D. 

      Nonprogrammed Decisions

  • 16. 
    Decisions made by employees when a problem is new, complex, or not recognized.
    • A. 

      Goal Orientation

    • B. 

      Programmed Decisions

    • C. 

      Intuition

    • D. 

      Nonprogrammed Decisions

  • 17. 
    Which of the following reflects relativity permanent changes in an employee's knowledge or skill that results from experience?
    • A. 

      Decision Making

    • B. 

      Learning

    • C. 

      Intuition

    • D. 

      Heuristics

  • 18. 
    When you read a text book, the authors are communicating which of the following types of knowledge to you?
    • A. 

      Popular

    • B. 

      Tacit

    • C. 

      Intuition

    • D. 

      Explicit

    • E. 

      Implicit

  • 19. 
    The knowledge that employees can typically learn only through experience is called:
    • A. 

      Concensus-based knowledge

    • B. 

      Tacit knowledge

    • C. 

      Explicit knowledge

    • D. 

      Implicit knowledge

  • 20. 
    Which of the following is NOT a characteristic of explicit knowledge?
    • A. 

      Easily transferred through written communication

    • B. 

      General information

    • C. 

      Can be learned through books

    • D. 

      Highly personal in nature

    • E. 

      Always conscious and accessible information

  • 21. 
    Originally known as ____________, B.F. Skinner was the first to pioneer the notion that we learn by observing the link between our voluntary behavior and the consequences that follow it.
    • A. 

      Explicit knowledge

    • B. 

      Operant conditioning

    • C. 

      Social identity theory

    • D. 

      Tacit knowledge

    • E. 

      Heuristics

  • 22. 
    Jack recently received a $100 gift certificate and the quarterly attendance award at Dri-Fit Manufacturers. Jack's award can be described as which of the contingencies of reinforcement?
    • A. 

      Heuristics

    • B. 

      Retribution

    • C. 

      Extinction

    • D. 

      Positive Reinforcement

  • 23. 
    ____________ occurs when an unwanted outcome is removed following a desired behavior.
    • A. 

      Negative Reinforcement

    • B. 

      Positive Reinforcement

    • C. 

      Extinction

    • D. 

      Retribution

  • 24. 
    In general, ____________ and __________ should be the most common forms of reinforcement used by managers to create learning among their employees.
    • A. 

      Punishment;extinction

    • B. 

      Negative reinforcement;extinction

    • C. 

      Positive reinforcement;negative reinforcement

    • D. 

      Positive reinforcement;extinction

  • 25. 
    Which theory argues that people in organizations have the ability to learn through the observations of others?
    • A. 

      Social learning theory

    • B. 

      Decision making theory

    • C. 

      Social identity theory

    • D. 

      Bounded rationality theory

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