Mgmt330 Organizational Behavior Ch 7
- 1.A relatively permanent change in an employee's knowledge or skill that results from experience.
- A.
Learning
- B.
Expertise
- C.
Reinforcement
- D.
Decision Making
- 2.The process of generating and choosing from a set of alternatives to solve a problem.
- A.
Decision Making
- B.
Learning
- C.
Expertise
- D.
Reinforcement
- 3.Knowledge that is easily communicated and available to everyone.
- A.
Explicit Knowledge
- B.
Implicit Knowledge
- C.
Tacit Knowledge
- D.
Learning
- 4.Knowledge that employees can only learn through experience.
- A.
Tacit Knowledge
- B.
Explicit Knowledge
- C.
Implicit Knowledge
- D.
Expertise
- 5._______________ is being performed when a consequence is removed when someone acts in a desirable way.
- A.
Extinction
- B.
Punishment
- C.
Negative Reinforcement
- D.
Positive Reinforcement
- 6._______________ is being performed when a consequence is added when someone acts in an undesirable way.
- A.
Extinction
- B.
Punishment
- C.
Negative Reinforcement
- D.
Positive Reinforcement
- 7._______________ is being performed when a consequence is added when someone acts in a desirable way.
- A.
Extinction
- B.
Punishment
- C.
Negative Reinforcement
- D.
Positive Reinforcement
- 8._______________ is being performed when a consequence is removed when someone acts in an undesirable way.
- A.
Extinction
- B.
Punishment
- C.
Negative Reinforcement
- D.
Positive Reinforcement
- 9.Says that people in organizations learn by observing others.
- A.
Social Learning Theory
- B.
Behavioral Modeling
- C.
Training
- D.
Communities of Practice
- 10.When employees observe the actions of others, learn from what they observe, and then repeat the observed behavior.
- A.
Social Learning Theory
- B.
Behavioral Modeling
- C.
Training
- D.
Communities of Practice
- 11.A systematic effort by organizations to facilitate the learning of job-related knowledge and behavior.
- A.
Social Learning Theory
- B.
Behavioral Modeling
- C.
Training
- D.
Communities of Practice
- 12.Groups of employees who learn from one another through collaboration over an extended period of time.
- A.
Social Learning Theory
- B.
Behavioral Modeling
- C.
Training
- D.
Communities of Practice
- 13.A predisposition or attitude that drives whether a person has a learning or performance orientation toward tasks.
- A.
Goal Orientation
- B.
Programmed Decisions
- C.
Intuition
- D.
Nonprogrammed Decisions
- 14.Decisions that are somewhat automatic because the decision maker's knowledge allows him or her to recognize the situation and the course of action to be taken.
- A.
Goal Orientation
- B.
Programmed Decisions
- C.
Intuition
- D.
Nonprogrammed Decisions
- 15.An emotional judgement based on quick, unconscious, gut feelings.
- A.
Goal Orientation
- B.
Programmed Decisions
- C.
Intuition
- D.
Nonprogrammed Decisions
- 16.Decisions made by employees when a problem is new, complex, or not recognized.
- A.
Goal Orientation
- B.
Programmed Decisions
- C.
Intuition
- D.
Nonprogrammed Decisions
- 17.Which of the following reflects relativity permanent changes in an employee's knowledge or skill that results from experience?
- A.
Decision Making
- B.
Learning
- C.
Intuition
- D.
Heuristics
- 18.When you read a text book, the authors are communicating which of the following types of knowledge to you?
- A.
Popular
- B.
Tacit
- C.
Intuition
- D.
Explicit
- E.
Implicit
- 19.The knowledge that employees can typically learn only through experience is called:
- A.
Concensus-based knowledge
- B.
Tacit knowledge
- C.
Explicit knowledge
- D.
Implicit knowledge
- 20.Which of the following is NOT a characteristic of explicit knowledge?
- A.
Easily transferred through written communication
- B.
General information
- C.
Can be learned through books
- D.
Highly personal in nature
- E.
Always conscious and accessible information
- 21.Originally known as ____________, B.F. Skinner was the first to pioneer the notion that we learn by observing the link between our voluntary behavior and the consequences that follow it.
- A.
Explicit knowledge
- B.
Operant conditioning
- C.
Social identity theory
- D.
Tacit knowledge
- E.
Heuristics
- 22.Jack recently received a $100 gift certificate and the quarterly attendance award at Dri-Fit Manufacturers. Jack's award can be described as which of the contingencies of reinforcement?
- A.
Heuristics
- B.
Retribution
- C.
Extinction
- D.
Positive Reinforcement
- 23.____________ occurs when an unwanted outcome is removed following a desired behavior.
- A.
Negative Reinforcement
- B.
Positive Reinforcement
- C.
Extinction
- D.
Retribution
- 24.In general, ____________ and __________ should be the most common forms of reinforcement used by managers to create learning among their employees.
- A.
Punishment;extinction
- B.
Negative reinforcement;extinction
- C.
Positive reinforcement;negative reinforcement
- D.
Positive reinforcement;extinction
- 25.Which theory argues that people in organizations have the ability to learn through the observations of others?
- A.
Social learning theory
- B.
Decision making theory
- C.
Social identity theory
- D.
Bounded rationality theory
Questions: 20 | Attempts: 5446 | Last updated: Mar 22, 2022
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Sample Question_____ is the view the individual has of himself or herself as a physical, social, and spiritual or moral being.
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Sample QuestionThe ________ theory argues that job satisfaction depends on whether an employee percieves that his/her job supplies the things that he/she values.
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