Hotel Service: Front Office Management! Trivia Questions Quiz

10 Questions

Settings
Please wait...
Hotel Service: Front Office Management! Trivia Questions Quiz

Below are some trivia questions about hotel service when it comes to front office management. In the service industry, the opinion that a client or guest has when they come to your establishment can either build your business or break it. Take up the quiz below and see how well you understand front office procedures and different ways in which you can improve it.


Questions and Answers
  • 1. 
    Businesses that handle reservation services for airlines, car rentals, and hotels are called:
    • A. 

      Affiliate networks.

    • B. 

      Non-affiliate networks.

    • C. 

      Intersell agencies.

    • D. 

      Central reservation systems.

  • 2. 
    Information gathered during a reservation inquiry is used to create the:
    • A. 

      Guest history record.

    • B. 

      Global distribution file.

    • C. 

      Occupancy status report.

    • D. 

      Reservation record.

  • 3. 
    The Reliable Inn is an independent hotel on the outskirts of a major city. The inn participates with the CRS of a major hotel chain. When local chain properties are full, reservation requests are routed to reservationists at the inn. The chain’s reservation system would refer to the Reliable Inn as:
    • A. 

      An affiliate property.

    • B. 

      An overflow facility.

    • C. 

      A franchisee.

    • D. 

      An intersell agency

  • 4. 
    CRO stands for:
    • A. 

      Corporate Reservations Office.

    • B. 

      Chain Reservations Operation.

    • C. 

      Central Reservations Office.

    • D. 

      Chain Reservations Office.

  • 5. 
    Which of the following sources of reservations usually relies on a connection between a hotel company’s reservations system and an airline’s reservations system?
    • A. 

      A global distribution system

    • B. 

      Non-affiliate reservations network

    • C. 

      An affiliate reservations network

    • D. 

      A property-direct reservation system

  • 6. 
    Most modern hotel central reservation systems connect with a ________________________________.
    • A. 

      Global distribution systems (GDS)

    • B. 

      Intersell agency

    • C. 

      Affiliate reservation network

    • D. 

      Non-affiliate reservation network

    • E. 

      Telephone, mail, property-to-property, telex, cable, fax,e-mail, web site

  • 7. 
    A(n) ________________________ _______________________ is a central reservation system that contracts to handle reservations for more than one product line.
    • A. 

      Global distribution systems (GDS)

    • B. 

      Intersell agency

    • C. 

      Affiliate reservation network

    • D. 

      Non-affiliate reservation network

    • E. 

      Telephone, mail, property-to-property, telex, cable, fax,e-mail, web site

  • 8. 
    A(n) ___________________ ________________________ ________________________ is a hotel chain’s reservation system in which all participating properties are contractually related.
    • A. 

      Global distribution systems (GDS)

    • B. 

      Intersell agency

    • C. 

      Affiliate reservation network

    • D. 

      Non-affiliate reservation network

    • E. 

      Telephone, mail, property-to-property, telex, cable, fax,e-mail, web site

  • 9. 
    A(n) ________________________ _______________________ _____________________ is a subscription system designed to connect independent or non-chain properties.
    • A. 

      Global distribution systems (GDS)

    • B. 

      Intersell agency

    • C. 

      Affiliate reservation network

    • D. 

      Non-affiliate reservation network

    • E. 

      Telephone, mail, property-to-property, telex, cable, fax,e-mail, web site

  • 10. 
    In what way can property-direct reservations arrive at a hotel.
    • A. 

      Global distribution systems (GDS)

    • B. 

      Intersell agency

    • C. 

      Affiliate reservation network

    • D. 

      Non-affiliate reservation network

    • E. 

      Telephone, mail, property-to-property, telex, cable, fax,e-mail, web site