Interesting Trivia Quiz On Front Office And Hotel Services!

11 Questions

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Hotel Quizzes & Trivia

A Front Office or reception is a place where guests query and clarify their doubts when they arrive at the hotel, which includes a reception and front desk as well as services related to reservations, sales marketing, and housekeeping. This quiz has been designed to test your general knowledge about the front office. So, let's try out the quiz. All the best!


Questions and Answers
  • 1. 
    Which of the following front office activities are included in the arrival stage of the guest cycle?
    • A. 

      Reservation and pre-registration functions

    • B. 

      Reservation and registration functions

    • C. 

      Registration and rooming functions

    • D. 

      Rooming and guest services functions

  • 2. 
    Which of the following is a primary front office concern during the occupancy stage of the guest cycle?
    • A. 

      Security

    • B. 

      Account settlement

    • C. 

      Room assignment

    • D. 

      Coordinating guest services

  • 3. 
    The largest single charge on a guest account is normally for:
    • A. 

      The guestroom.

    • B. 

      Food and beverage service.

    • C. 

      Room service.

    • D. 

      Transportation.

  • 4. 
    During what stage in the guest cycle does a front office desk agent post late charges?
    • A. 

      Pre-arrival

    • B. 

      Arrival

    • C. 

      Occupancy

    • D. 

      Departure

  • 5. 
    Which of the following activities occur during the arrival stage of the guest cycle?
    • A. 

      Creating a group block

    • B. 

      Identifying method of payment

    • C. 

      Posting guestroom charges

    • D. 

      Settling guest accounts

  • 6. 
    Match them. Pre-arrival
    • A. 

      Create a guest history file

    • B. 

      Create a guest folio

    • C. 

      Monitor the house limit

    • D. 

      Create a registration record

  • 7. 
    Arrival
    • A. 

      Create a guest folio

    • B. 

      Monitor the house limit

    • C. 

      Create a guest history file

    • D. 

      Create a registration record

  • 8. 
    Occupancy
    • A. 

      Create a registration record

    • B. 

      Monitor the house limit

    • C. 

      Create a guest history file

    • D. 

      Create a guest folio

  • 9. 
    Departure
    • A. 

      Monitor the house limit

    • B. 

      Create a guest folio

    • C. 

      Create a guest history file

    • D. 

      Create a registration record

  • 10. 
    The highest published rate a hotel can charge for a specific room.
    • A. 

      Volume account rate

    • B. 

      Rack rate

    • C. 

      Seasonal rates

    • D. 

      Corporate rate

    • E. 

      Half day rates

  • 11. 
    Some hotels experience high occupancy during weekdays and lower occupancy during weekends.
    • A. 

      Weekday-weekend rates

    • B. 

      Half day rates

    • C. 

      Everyday rates

    • D. 

      Seasonal rates

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