Interesting Trivia Quiz On Front Office And Hotel Services!

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    The highest published rate a hotel can charge for a specific room.

    • Volume account rate
    • Rack rate
    • Seasonal rates
    • Corporate rate
    • Half day rates
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About This Quiz

A Front Office or reception is a place where guests query and clarify their doubts when they arrive at the hotel, which includes a reception and front desk as well as services related to reservations, sales marketing, and housekeeping. This quiz has been designed to test your general knowledge about the front office. So, let's try out the quiz. All the best!

Interesting Trivia Quiz On Front Office And Hotel Services! - Quiz

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  • 2. 

    Some hotels experience high occupancy during weekdays and lower occupancy during weekends.

    • Weekday-weekend rates

    • Half day rates

    • Everyday rates

    • Seasonal rates

    Correct Answer
    A. Weekday-weekend rates
    Explanation
    Weekday-weekend rates refer to the practice of hotels charging different rates for weekdays (typically Monday to Thursday) and weekends (typically Friday to Sunday) due to the difference in occupancy levels. This allows hotels to maximize revenue by adjusting prices based on demand patterns. By offering lower rates on weekends, hotels can attract more guests during periods of lower occupancy and potentially fill up their rooms. Conversely, higher rates on weekdays help hotels capitalize on the higher demand during these periods. Overall, weekday-weekend rates help hotels optimize their pricing strategy and maximize their occupancy rates throughout the week.

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  • 3. 

    During what stage in the guest cycle does a front office desk agent post late charges?

    • Pre-arrival

    • Arrival

    • Occupancy

    • Departure

    Correct Answer
    A. Departure
    Explanation
    During the departure stage in the guest cycle, a front office desk agent posts late charges. This is because it is at this stage that the guest is checking out of the hotel and settling any outstanding charges. Late charges may include fees for late check-out, room service, or any additional services used by the guest during their stay that were not settled earlier.

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  • 4. 

    Match them. Pre-arrival

    • Create a guest history file

    • Create a guest folio

    • Monitor the house limit

    • Create a registration record

    Correct Answer
    A. Create a guest folio
    Explanation
    The correct answer is "Create a guest folio". In the pre-arrival stage, one of the tasks is to create a guest folio, which is a record of the guest's charges and payments during their stay. This helps in keeping track of the guest's financial transactions and ensures accurate billing at the end of their stay.

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  • 5. 

    Which of the following front office activities are included in the arrival stage of the guest cycle?

    • Reservation and pre-registration functions

    • Reservation and registration functions

    • Registration and rooming functions

    • Rooming and guest services functions

    Correct Answer
    A. Registration and rooming functions
    Explanation
    The arrival stage of the guest cycle involves activities that occur when a guest arrives at the hotel. Registration refers to the process of collecting guest information and assigning a room, while rooming involves physically escorting the guest to their room and ensuring they are settled in comfortably. These functions are part of the arrival stage as they occur when the guest first arrives at the hotel.

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  • 6. 

    Which of the following activities occur during the arrival stage of the guest cycle?

    • Creating a group block

    • Identifying method of payment

    • Posting guestroom charges

    • Settling guest accounts

    Correct Answer
    A. Identifying method of payment
    Explanation
    During the arrival stage of the guest cycle, one of the activities that occur is identifying the method of payment. This involves determining how the guest will be paying for their stay, whether it is through cash, credit card, or any other form of payment. This step is crucial as it helps in ensuring a smooth check-in process and allows the hotel to properly record and handle the guest's payment information.

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  • 7. 

    Arrival

    • Create a guest folio

    • Monitor the house limit

    • Create a guest history file

    • Create a registration record

    Correct Answer
    A. Create a registration record
    Explanation
    The correct answer is "Create a registration record". This is because creating a registration record is a common task when dealing with arrivals in the hospitality industry. It involves documenting important information about the guest, such as their name, contact details, and length of stay. This record serves as a reference for the hotel staff and helps in providing personalized service to the guest during their stay.

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  • 8. 

    Departure

    • Monitor the house limit

    • Create a guest folio

    • Create a guest history file

    • Create a registration record

    Correct Answer
    A. Monitor the house limit
  • 9. 

    The largest single charge on a guest account is normally for:

    • The guestroom.

    • Food and beverage service.

    • Room service.

    • Transportation.

    Correct Answer
    A. The guestroom.
    Explanation
    The largest single charge on a guest account is normally for the guestroom. This is because the guestroom is typically the most expensive component of a hotel stay. It includes the cost of the room itself, as well as any additional charges such as taxes and fees. Food and beverage service, room service, and transportation may also incur charges, but they are typically smaller in comparison to the cost of the guestroom.

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  • 10. 

    Which of the following is a primary front office concern during the occupancy stage of the guest cycle?

    • Security

    • Account settlement

    • Room assignment

    • Coordinating guest services

    Correct Answer
    A. Security
    Explanation
    During the occupancy stage of the guest cycle, security becomes a primary front office concern. This is because ensuring the safety and well-being of guests is crucial. The front office needs to implement measures to prevent any unauthorized access to guest rooms or any other areas of the property. They must also have protocols in place to handle emergencies and address any security issues that may arise during a guest's stay. By prioritizing security, the front office can create a safe and secure environment for guests, enhancing their overall experience.

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  • 11. 

    Occupancy

    • Create a registration record

    • Monitor the house limit

    • Create a guest history file

    • Create a guest folio

    Correct Answer
    A. Create a guest history file
    Explanation
    The correct answer is to create a guest history file. This is because a guest history file is a record that contains information about past guests, such as their preferences, special requests, and any issues they may have had during their stay. Creating a guest history file allows the hotel to provide personalized service to returning guests and ensures that their needs and preferences are met. It also helps the hotel keep track of guest preferences and trends, which can be useful for marketing and improving guest satisfaction.

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  • Current Version
  • Oct 21, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 09, 2008
    Quiz Created by
    Aoht
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