3m051b Volume 1. Lodging

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  • 1/66 Questions

    What is the maximum number of days a Priority 1 guest can stay in a temporary lodging facility (TLF)?

    • 15
    • 30
    • 45
    • 60
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3m051b Volume 1. Lodging - Quiz
About This Quiz

3M051B-01-1009, Edit Code 05 Test is used to guage Airmans progress in their CDCs.

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  • 2. 

    When are permanent change of station (PCS) families assigned to commercial lodging?

    • Never

    • When guests have children

    • When authorized by the base commander

    • When temporary lodging facilites (TLF) are fully occupied or space is not available in the visiting quarters (VQ)

    Correct Answer
    A. Never
    Explanation
    Permanent change of station (PCS) families are never assigned to commercial lodging. This means that PCS families are not provided with commercial lodging as an option for their temporary stay during their relocation process. Instead, they are typically assigned to temporary lodging facilities (TLF) or visiting quarters (VQ) if available. Commercial lodging is not considered as an option for PCS families.

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  • 3. 

    How are Priority 1 and Priority 2 room assignments to visiting airman quarters (VAQ), visiting officer quarters (VOQ), visiting quarters (VQ), and transit living facilites (TLF) made?

    • Families are assigned first

    • Priority 1s are assigned first

    • Lt Col and above are assigned first

    • First-come first-served basis, without regard to rank

    Correct Answer
    A. First-come first-served basis, without regard to rank
    Explanation
    Room assignments for visiting airman quarters (VAQ), visiting officer quarters (VOQ), visiting quarters (VQ), and transit living facilities (TLF) are made on a first-come first-served basis, without regard to rank. This means that whoever arrives first will be assigned a room regardless of their rank or position. This ensures fairness and equal opportunity for all individuals seeking accommodation in these facilities.

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  • 4. 

    Which allowance is authorized to partially reimburse a member for added living expenses incurred when it is necessary to occupy temporary lodging outside the continental United States (CONUS) incident to a permanent change of station (PCS)?

    • Basic allowance for housing (BAH)

    • Temporary lodging allowance (TLA)

    • Temporary lodging facility (TLF) allowance

    • Temporary lodging expense (TLE) allowance

    Correct Answer
    A. Temporary lodging allowance (TLA)
    Explanation
    The Temporary Lodging Allowance (TLA) is authorized to partially reimburse a member for added living expenses incurred when it is necessary to occupy temporary lodging outside the continental United States (CONUS) incident to a permanent change of station (PCS). This allowance is specifically designed to cover the costs of temporary lodging while the member is in transition to their new duty station. It helps to offset the additional expenses that may arise from staying in temporary accommodations such as hotels or rental properties.

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  • 5. 

    The general manager issues non-availability (NA) at thte time lodging reservations are requested or not later than what time period after the reservation is made?

    • One minute

    • One hour

    • One duty day

    • One week

    Correct Answer
    A. One duty day
    Explanation
    The general manager issues non-availability (NA) at the time lodging reservations are requested or not later than one duty day after the reservation is made. This means that the general manager must inform about the non-availability of lodging within one working day after the reservation is made.

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  • 6. 

    Non-availabilities (NA) are issued only when all

    • Business suites are occupied

    • Visiting airman quarters (VAQ) are occupied

    • Government-controlled lodging is fully occupied

    • Authorized military travelers are departing the base

    Correct Answer
    A. Government-controlled lodging is fully occupied
    Explanation
    The correct answer is that non-availabilities (NA) are issued only when government-controlled lodging is fully occupied. This means that when all the lodging facilities that are under the control of the government are completely occupied, non-availabilities are issued. This could be due to a high demand for lodging or limited availability of government-controlled accommodations.

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  • 7. 

    What is a consideration when determining the adequacy of lodging quarters?

    • Furniture and equipment

    • Temporary lodging expense (TLE)

    • Temporary lodging allowance (TLA)

    • Proposed service charge for the type of visiting quarters (VQ)

    Correct Answer
    A. Furniture and equipment
    Explanation
    When determining the adequacy of lodging quarters, one important consideration is the presence of furniture and equipment. This is because having appropriate furniture and equipment in the lodging quarters is essential for comfort and convenience. Adequate furniture ensures that the occupants have a comfortable place to sit, sleep, and store their belongings. Similarly, having essential equipment such as a refrigerator, stove, and microwave allows the occupants to prepare meals and store food. Therefore, the presence of furniture and equipment is an important factor in determining the suitability of lodging quarters.

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  • 8. 

    Airmen in the grades E1-E4 are allowed how many square feet of living space?

    • 50

    • 72

    • 90

    • 135

    Correct Answer
    A. 90
    Explanation
    Airmen in the grades E1-E4 are allowed 90 square feet of living space. This means that they are allocated a specific area within which they can live and have their belongings. This limitation ensures that there is fair and equal distribution of living space among airmen in these grades. It also helps in maintaining a standardized living environment for all individuals within the military.

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  • 9. 

    What should housekeepers do in addition to providing basic housekeeping service?

    • Dress in appropiate clothes that they purchase

    • Learn how to sell sundry items from the front desk

    • Become proficient in carrying guest luggage to assigned room

    • Display courteous, helpful behavior toward guests and other lodging employees

    Correct Answer
    A. Display courteous, helpful behavior toward guests and other lodging employees
    Explanation
    Housekeepers should display courteous, helpful behavior toward guests and other lodging employees in addition to providing basic housekeeping service. This implies that they should be polite, friendly, and willing to assist guests with any inquiries or requests they may have. Additionally, they should maintain a positive attitude and be respectful towards their colleagues. This behavior is essential for creating a welcoming and pleasant environment for guests, enhancing their overall experience during their stay.

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  • 10. 

    The installation commander (or his/her designee) inspects a sampling of all types of quarters at least once a

    • Year

    • Week

    • Month

    • Quarter

    Correct Answer
    A. Quarter
    Explanation
    The installation commander or their designee conducts inspections of all types of quarters at least once a quarter. This means that every type of housing on the installation, such as barracks, family housing, or temporary lodging, is inspected once every three months. This regular inspection schedule ensures that the condition and maintenance of the quarters are kept up to standard and any issues or concerns can be addressed in a timely manner.

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  • 11. 

    The general manager is responsible for maintaining a record of all quarterly inspections to include dates, facilities visiting,

    • Who inspected, and problem

    • Signatures, and corrective actions

    • Comments, and corrective actions

    • Comments, and general manager signature

    Correct Answer
    A. Comments, and corrective actions
    Explanation
    The general manager is responsible for maintaining a record of all quarterly inspections, which includes recording the dates, facilities visited, the individuals who conducted the inspections, and any problems identified. Additionally, the manager must document any corrective actions taken and any comments made regarding these actions. Finally, the general manager must sign off on the record, indicating their approval and oversight of the inspection process.

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  • 12. 

    Who is required to maintain documentation of inspections for at least 1 year?

    • General manager

    • Housekeeping staff

    • Operations manager

    • Installation commander

    Correct Answer
    A. General manager
    Explanation
    The general manager is required to maintain documentation of inspections for at least 1 year. This is because the general manager is responsible for overseeing the overall operations and management of the organization, which includes ensuring compliance with regulations and maintaining records. By keeping documentation of inspections, the general manager can track the results of inspections, identify any areas that need improvement or corrective actions, and provide evidence of compliance if required. This helps to ensure accountability and transparency within the organization.

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  • 13. 

    What officials provide written reports and assessments on each commercial lodging (CL) inspected?

    • Contracting, public health, and fire protection

    • Contracting, public health, and security forces

    • Contracting, security forces, and fire protection

    • Public health, security forces, and fire protection

    Correct Answer
    A. Contracting, public health, and fire protection
    Explanation
    Officials from contracting, public health, and fire protection provide written reports and assessments on each commercial lodging (CL) inspected. These officials are responsible for evaluating various aspects of the CL, including its contracting procedures, compliance with public health regulations, and adherence to fire safety protocols. Their reports and assessments help to ensure that the CL meets the necessary standards and requirements for operation.

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  • 14. 

    Lodging assigns permanent change of station (PCS) families to commercial lodging (CL) on a

    • First-come, first-served basis

    • First-come, first-served basis after all Space-A reservations are taken

    • Voluntary basis when visiting airman quarters (VAQ) are fully occupied or space is not available in the visiting officer quarters (VOQ)

    • Voluntary basis when temporary lodging facilities (TLF) are fully occupied or space is not available in the visiting quarters (VQ)

    Correct Answer
    A. Voluntary basis when temporary lodging facilities (TLF) are fully occupied or space is not available in the visiting quarters (VQ)
    Explanation
    The correct answer states that lodging assigns PCS families to commercial lodging on a voluntary basis when temporary lodging facilities (TLF) are fully occupied or space is not available in the visiting quarters (VQ). This means that if the TLF is full or there is no space in the VQ, the families will be assigned to commercial lodging voluntarily. This suggests that the families have the option to choose commercial lodging if the other options are not available.

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  • 15. 

    General managers should develop a contingency plan that includes how many square feet per person?

    • 35

    • 40

    • 45

    • 50

    Correct Answer
    A. 50
    Explanation
    General managers should develop a contingency plan that includes 50 square feet per person. This means that for every individual, there should be a minimum of 50 square feet of space allocated. This is important as it ensures that there is enough room for each person to comfortably carry out their tasks and maintain social distancing if needed. Having sufficient space per person also promotes a safe and productive working environment.

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  • 16. 

    Who provides accountability for furnishing assets while they are in use in contingency lodging operations?

    • The lodging staff

    • Services commander

    • Civil engineer commander

    • Host installation commander

    Correct Answer
    A. The lodging staff
    Explanation
    The lodging staff provides accountability for furnishing assets while they are in use in contingency lodging operations. This means that they are responsible for keeping track of the assets and ensuring that they are properly maintained and accounted for during their use in contingency lodging operations. They are the ones who are directly involved in the day-to-day operations of the lodging facility and are therefore in the best position to provide this accountability.

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  • 17. 

    What type of funds cannot be used in support of contingency lodging operations?

    • Operations and maintenance

    • Nonappropriated

    • Appropriated

    • Fallout

    Correct Answer
    A. Nonappropriated
    Explanation
    Nonappropriated funds cannot be used in support of contingency lodging operations. Nonappropriated funds are generated from activities such as morale, welfare, and recreation programs, and are typically used for the benefit of military personnel and their families. These funds are not allocated by Congress and therefore cannot be used for operational purposes such as contingency lodging operations. Appropriated funds, on the other hand, are funds provided by Congress for specific purposes and can be used for contingency operations. Operations and maintenance funds are also appropriated funds that can be used for contingency lodging operations. The term "Fallout" in the options does not provide any relevant information for the question.

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  • 18. 

    Who must general managers give the highest consideration for on-base lodging during emergencies?

    • Permanent change of station (PCS) -out families

    • PCS-in families

    • Short-term temporary duty (TDY)

    • Long-term TDY

    Correct Answer
    A. Long-term TDY
    Explanation
    General managers must give the highest consideration for on-base lodging during emergencies to long-term TDY personnel. This means that when emergencies arise, the priority for on-base lodging should be given to those who are on long-term temporary duty assignments. This is because these individuals are likely to be staying in the area for an extended period of time and may require more stable and consistent accommodations.

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  • 19. 

    How many readiness in base services (RIBS) personnel are required to provide personal and organizational laundry service for every 200 people?

    • 0

    • 2

    • 4

    • 6

    Correct Answer
    A. 0
    Explanation
    The question asks how many RIBS personnel are required to provide laundry service for every 200 people. The correct answer is 0 because it implies that no RIBS personnel are needed for this task. This could mean that either the laundry service is not provided at all, or it is outsourced to a third-party service provider.

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  • 20. 

    The recommended access road for a field laundry operation is

    • A one-way, circular type traffic pattern

    • A two-way intersection with two drop off points

    • A four-way intersection with four drop off points

    • Always different because each field laundry set up will be different

    Correct Answer
    A. A one-way, circular type traffic pattern
    Explanation
    A one-way, circular type traffic pattern is recommended for a field laundry operation because it allows for efficient flow of traffic and minimizes congestion. This type of traffic pattern ensures that vehicles can enter and exit the laundry area without any obstructions or delays. Additionally, a one-way circular pattern reduces the chances of accidents or collisions as all vehicles are moving in the same direction. This design also facilitates easy drop off and pick up of laundry items, making it a practical choice for a field laundry operation.

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  • 21. 

    What is the most important factor in the site selection for a field laundry?

    • The terrain

    • Natural covering

    • Access roads to the laundry facility

    • The availability of a steady source of water

    Correct Answer
    A. The availability of a steady source of water
    Explanation
    The availability of a steady source of water is the most important factor in site selection for a field laundry. This is because water is essential for laundry operations, such as washing and rinsing clothes. Without a steady source of water, the laundry facility would not be able to function properly. The terrain, natural covering, and access roads are also important considerations, but they are secondary to the availability of water.

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  • 22. 

    Guests with guaranteed reservations must check-in by what time the following day before the reservation is cancelled and made available to other guests?

    • 0500

    • 1900

    • 2200

    • 2400

    Correct Answer
    A. 0500
    Explanation
    Guests with guaranteed reservations must check-in by 0500 the following day before the reservation is cancelled and made available to other guests. This means that if the guests do not check-in by 0500, their reservation will be cancelled and the room will be given to someone else.

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  • 23. 

    All eligible guests listed as Priority 2 are assigned rooms

    • On a space-available basis

    • Depending on their rank or pay grade

    • Off-base at commercial hotels or motels

    • By the lodging manager or the on-duty supervisor

    Correct Answer
    A. On a space-available basis
    Explanation
    The correct answer means that guests who are listed as Priority 2 will be assigned rooms only if there is space available. This implies that if there are no vacant rooms, these guests may not be able to get a room. The assignment of rooms is done by the lodging manager or the on-duty supervisor. The rank or pay grade of the guests may also be taken into consideration when assigning rooms.

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  • 24. 

    What projected occupancy percentage allows managers to make Space A reservations up to 3 days in advance?

    • 65

    • 80

    • 85

    • 86

    Correct Answer
    A. 86
    Explanation
    Managers are allowed to make Space A reservations up to 3 days in advance when the projected occupancy percentage is 86. This means that if the projected occupancy falls below 86%, there will be enough availability for managers to reserve Space A.

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  • 25. 

    When you divide an aircrew into multiple buildings on base, the pick-up for all crew members can't exceed how many stops?

    • 1

    • 2

    • 3

    • 4

    Correct Answer
    A. 2
    Explanation
    When an aircrew is divided into multiple buildings on base, the pick-up for all crew members can't exceed two stops. This means that the transportation arrangements should be organized in a way that allows the crew members to be picked up from a maximum of two different locations. This could be due to logistical reasons, such as time constraints or efficiency considerations, to ensure that the pick-up process is streamlined and does not cause unnecessary delays or complications.

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  • 26. 

    The Prime Knight program quality of service depends upon the

    • Timely notification to your program manager of aircrew requirements

    • Aircraft commander canceling reservations when missions are changed

    • Lodging staff meeting the aircrew once they land and brief them about the base

    • General manger, Services commander, and installation commander being involved

    Correct Answer
    A. Timely notification to your program manager of aircrew requirements
    Explanation
    The correct answer is timely notification to your program manager of aircrew requirements. This is because the quality of service in the Prime Knight program depends on providing the necessary information about aircrew requirements to the program manager in a timely manner. This ensures that the program manager can effectively plan and coordinate the necessary resources and support for the aircrew. Without timely notification, there may be delays or difficulties in meeting the needs of the aircrew, which could negatively impact the overall quality of service provided.

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  • 27. 

    Who appoints a base program manager and provides resources required for a viable Prime Knight program?

    • Lodging general manager

    • Host installation commander

    • Services resource flight chief

    • Force support squadron commander

    Correct Answer
    A. Host installation commander
    Explanation
    The host installation commander appoints a base program manager and provides resources required for a viable Prime Knight program. This means that the commander is responsible for selecting someone to manage the program and ensuring that they have the necessary resources to carry out their duties effectively. This could include things like funding, personnel, and equipment. The host installation commander plays a crucial role in the success of the Prime Knight program by overseeing its management and providing the necessary support.

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  • 28. 

    What Epitome Property Management System (PMS) product can be used to search and retrieve guest information by name, address, or confirmation number from the property and Central Reservation System (CRS), and guarantee codes?

    • Query Wizard

    • History Module

    • Blocking Worksheet

    • Guest Data Worksheet

    Correct Answer
    A. Guest Data Worksheet
    Explanation
    The Guest Data Worksheet in the Epitome Property Management System (PMS) product can be used to search and retrieve guest information by name, address, or confirmation number from the property and Central Reservation System (CRS), as well as guarantee codes.

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  • 29. 

    What Epitome Property Management System (PMS) product allows users to search for accounts using data in any form?

    • Query Wizard

    • History Module

    • Blocking Worksheet

    • Guest Data Worksheet

    Correct Answer
    A. Query Wizard
    Explanation
    The Query Wizard in the Epitome Property Management System (PMS) product allows users to search for accounts using data in any form. This tool enables users to easily search and retrieve account information by inputting specific criteria or keywords, regardless of the format or structure of the data. It provides a flexible and efficient way to access and analyze account data in the PMS system.

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  • 30. 

    Which report tells you what rooms are vacant, cleaned, and ready for the next guest to check into?

    • Vacant rooms

    • Housekeeping

    • Front desk backup

    • General manager's

    Correct Answer
    A. Front desk backup
    Explanation
    The front desk backup report tells you what rooms are vacant, cleaned, and ready for the next guest to check into. This report is used by the front desk staff to keep track of room availability and ensure that rooms are prepared for incoming guests. It helps the staff efficiently manage room assignments and provide a smooth check-in experience for guests.

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  • 31. 

    How often does the lodging general manager prepare the occupancy report?

    • Daily

    • Monthly

    • Quarterly

    • Annually

    Correct Answer
    A. Annually
    Explanation
    The lodging general manager prepares the occupancy report annually. This suggests that the report is prepared once a year, providing a comprehensive overview of the occupancy rates and trends for the entire year. This frequency allows the manager to analyze long-term patterns and make strategic decisions based on the data collected. It also implies that the report may be more detailed and extensive compared to reports prepared on a shorter time frame.

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  • 32. 

    What information does the occupancy report provide?

    • Families in transient living facilities (TLF).

    • Use of quarters by officer and enlisted personnel.

    • Transient personnel assigned to contract lodging on Space A status.

    • Distinguished visitors (DV) assigned to visiting airmen quarters (VAQ) rooms.

    Correct Answer
    A. Use of quarters by officer and enlisted personnel.
    Explanation
    The occupancy report provides information about the use of quarters by both officer and enlisted personnel.

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  • 33. 

    Current standards state guests with a reservation should be checked in within how many minutes of being waited on?

    • 6

    • 5

    • 4

    • 3

    Correct Answer
    A. 3
    Explanation
    According to current standards, guests with a reservation should be checked in within 3 minutes of being waited on. This is likely to ensure efficient and prompt service for guests, minimizing waiting times and providing a positive experience.

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  • 34. 

    When may guests check-in to lodging?

    • After 1100 only

    • After 1400 only

    • After 1800 only

    • Any time if rooms are available

    Correct Answer
    A. Any time if rooms are available
    Explanation
    Guests may check-in to lodging at any time if rooms are available. This means that there are no specific restrictions on the check-in time as long as there are vacant rooms. It provides flexibility for guests to arrive and check-in at their convenience, regardless of the time of day.

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  • 35. 

    When handling a complaint, repeat what the guest is saying to

    • Annoy him or her

    • See if he or she is just complaining

    • Make sure you understand the problem or complaint

    • Let him or her know how much you care about their complaint

    Correct Answer
    A. Make sure you understand the problem or complaint
    Explanation
    When handling a complaint, it is important to repeat what the guest is saying to make sure you understand the problem or complaint. This helps to ensure that you have accurately understood the issue and can take appropriate actions to address it. By repeating what the guest is saying, you are also showing them that you are actively listening and taking their concerns seriously. This can help to build trust and reassure the guest that their complaint is being taken seriously.

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  • 36. 

    What base agencies do you refer guests to who request storage for weapons and classified material respectively?

    • Security forces and the command post

    • Base commander and FSS commander

    • Security forces and installation commander

    • Office of special investigations (OSI) and the security forces commander

    Correct Answer
    A. Security forces and the command post
    Explanation
    The correct answer is Security forces and the command post. When guests request storage for weapons, security forces are responsible for ensuring the safety and security of the weapons. They have the expertise and resources to properly handle and store weapons. On the other hand, when guests request storage for classified material, the command post is responsible for coordinating and overseeing the storage of such material. They work closely with security forces to ensure that the classified material is properly protected and stored according to regulations.

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  • 37. 

    The preferred way for storing guest’s valuables is

    • In your existing safe, on a separate shelf from your change fund.

    • In individually lockable boxes, similar to a bank safe deposit box.

    • To never store a guests personal property, it is not lodging’s responsiblity.

    • In a locking file cabinet or drawer behind the front desk; give the key to the guest.

    Correct Answer
    A. In individually lockable boxes, similar to a bank safe deposit box.
    Explanation
    The preferred way for storing guest's valuables is in individually lockable boxes, similar to a bank safe deposit box. This ensures that each guest's belongings are securely stored and protected. It also provides privacy and peace of mind for the guests knowing that their valuables are safely locked away. Storing the valuables in a separate and secure location like lockable boxes is a standard practice in the hospitality industry to ensure the safety and security of guests' personal belongings.

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  • 38. 

    When the housekeeping department is closed, who will the lost and found log be transferred to?

    • No one, guests will be directed to call back when housekeeping reopens.

    • Resource management flight chief.

    • Security forces.

    • Front desk.

    Correct Answer
    A. Front desk.
    Explanation
    When the housekeeping department is closed, the lost and found log will be transferred to the front desk. This is because the front desk is responsible for handling guest inquiries and requests, including lost and found items. They will ensure that the log is properly maintained and assist guests in retrieving their lost items when the housekeeping department reopens.

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  • 39. 

    All guests checking in will sign the guest registration form that advises them lodging is authorized to

    • Enter their room to inspect.

    • Apply 3-days charges to their credit card.

    • Apply any unpaid charges to their credit card.

    • Remove their belongings if they are late checking out.

    Correct Answer
    A. Apply any unpaid charges to their credit card.
    Explanation
    The correct answer is "apply any unpaid charges to their credit card." This means that if the guests have any outstanding charges that have not been paid, the hotel has the right to charge these expenses to their credit card. This ensures that the guests are responsible for any unpaid fees or expenses during their stay.

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  • 40. 

    What must you ensure when room charges are charged to the guest’s credit card and the credit card number was previously entered during the reservation process?

    • That you properly scan the credit card again.

    • That you ask the guest for another credit card and identification card.

    • That the number and type of card annotated in Epitome Property Management System (PMS) matches the credit card presented.

    • That the name, number, type of card, and expiration date is valid and entered into Epitome Property Management System (PMS).

    Correct Answer
    A. That the number and type of card annotated in Epitome Property Management System (PMS) matches the credit card presented.
    Explanation
    When room charges are charged to the guest's credit card and the credit card number was previously entered during the reservation process, it is important to ensure that the number and type of card annotated in the Epitome Property Management System (PMS) matches the credit card presented. This ensures that the correct credit card is being charged and helps prevent any errors or fraudulent activity.

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  • 41. 

    Who establishes procedures and guidance for shift change?

    • Security forces.

    • General manager.

    • Combat support flight chief.

    • Front desk lodging manager.

    Correct Answer
    A. General manager.
    Explanation
    The general manager is responsible for establishing procedures and guidance for shift change. As the overall leader of the organization, the general manager has the authority to set protocols and ensure smooth transitions between shifts. They are responsible for ensuring that all employees are aware of the procedures and follow them consistently. The general manager's role is crucial in maintaining efficiency and effectiveness during shift changes.

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  • 42. 

    What is the most important aspect in completing a shift change?

    • The accountability of the change fund.

    • The ability to complete all transaction in a timely manner.

    • To brief the incoming desk clerk on any problems encountered during your shift.

    • To conduct a complete inventory of all keys, cashier transactions, and end-of-shift reports.

    Correct Answer
    A. The accountability of the change fund.
    Explanation
    The most important aspect in completing a shift change is the accountability of the change fund. This means ensuring that the amount of money in the change fund is accurately counted and recorded, and that any discrepancies are addressed and resolved. This is crucial for maintaining financial integrity and preventing any potential losses or errors.

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  • 43. 

    What is the maximum dollar amount a general manager may approve for cash refunds?

    • $100

    • $300

    • $500

    • $700

    Correct Answer
    A. $500
    Explanation
    A general manager may approve cash refunds up to a maximum dollar amount of $500. This means that if a customer requests a refund in cash, the general manager has the authority to approve the refund as long as it does not exceed $500. Refunds exceeding this amount would require higher-level approval or a different process.

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  • 44. 

    Who signs the refund voucher or Epitome Property Management System (PMS) generated version to verify receipt of a refund?

    • Clerk only.

    • Guest only.

    • Clerk and guest.

    • Guest and general manager.

    Correct Answer
    A. Guest only.
    Explanation
    The correct answer is "Guest only." This means that only the guest is required to sign the refund voucher or Epitome Property Management System (PMS) generated version to verify receipt of a refund. The clerk, general manager, or any other staff members are not involved in this process.

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  • 45. 

    Before performing lodging cashier functions, what must you do first?

    • Clock in.

    • Attend role call.

    • Open your bank.

    • Attend the shift-leaders briefing.

    Correct Answer
    A. Open your bank.
    Explanation
    Before performing lodging cashier functions, you must first open your bank. This means setting up the cash drawer with the starting amount of money and ensuring that it is properly organized and ready for transactions. Opening your bank is an important step to ensure that you have the necessary funds to handle customer transactions and maintain accurate accounting records throughout your shift.

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  • 46. 

    Financial statements are reviewed monthly by whom?

    • Resource management flight chief (RMFC) and activity managers.

    • Activity managers and shift leaders.

    • Shift leader and RMFC.

    • Nonappropriated funds accounting office (NAF AO) and activity managers.

    Correct Answer
    A. Resource management flight chief (RMFC) and activity managers.
    Explanation
    Financial statements are reviewed monthly by the Resource management flight chief (RMFC) and activity managers. The RMFC is responsible for overseeing the financial management of the organization, including reviewing and analyzing financial statements. Activity managers, on the other hand, are responsible for managing specific activities or departments within the organization and are also involved in the review of financial statements to ensure the financial health and performance of their respective areas. Therefore, both the RMFC and activity managers play a crucial role in reviewing the financial statements on a monthly basis.

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  • 47. 

    What is the formal plan that reflects monthly and quarterly projected income and expenses for a fiscal year (FY)?

    • An Income and Expense budget.

    • Monthly and quarterly revenue forecast.

    • A monthly and quarterly income and expense FY budget.

    • Monthly and quarterly income and expense accounts payable suspense file.

    Correct Answer
    A. An Income and Expense budget.
    Explanation
    An Income and Expense budget is the formal plan that reflects monthly and quarterly projected income and expenses for a fiscal year (FY). It includes a detailed breakdown of expected revenue and expenses, allowing businesses to track their financial performance and make informed decisions. This budget helps in setting financial goals, allocating resources, and monitoring financial health throughout the year. It is an essential tool for financial planning and management.

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  • 48. 

    An Income and Expense budget may also be referred to as

    • An accounts payable suspense file.

    • An operating budget.

    • A cash flow budget.

    • A revenue forecast.

    Correct Answer
    A. An operating budget.
    Explanation
    An Income and Expense budget is a financial plan that outlines the expected income and expenses of a business or individual. It helps in managing and tracking the financial activities and making informed decisions. It is commonly known as an operating budget because it focuses on the day-to-day operations and expenses of an organization. The budget includes projected revenues, costs, and expenses for a specific period, allowing businesses to allocate resources effectively and monitor their financial performance.

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  • 49. 

    The accounts payable process will begin.

    • With the delivery of a product or service.

    • With the ordering of a product or service.

    • When an account payable suspense file is created.

    • When the resource management flight chief (RMFC) has validated a transaction.

    Correct Answer
    A. With the delivery of a product or service.
    Explanation
    The correct answer is "with the delivery of a product or service." This means that the accounts payable process starts when a product or service is delivered to the company. At this point, the company becomes obligated to pay for the product or service, and the accounts payable process is initiated to ensure that the payment is made accurately and on time.

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Quiz Review Timeline (Updated): Mar 18, 2023 +

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  • Current Version
  • Mar 18, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 10, 2012
    Quiz Created by
    Tomnelson

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