3m051 B Volume:1 Lodging

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  • 1/40 Questions

    What should housekeepers do in addition to providing basic housekeeping service?

    • Dress in appropriate clothes that they purchase
    • Learn how to sell sundry items from the front desk
    • Become proficient in carrying guest luggage to assigned room
    • Display courteous, helpful behavior toward guests and other lodging employees
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Military Training Quizzes & Trivia
About This Quiz

CDC 3M051B Services Journeyman Volume:1 Lodging Test 1 of 1
This practice test is for Airmen who are in upgrade training for the 5 skill level.

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  • 2. 

    All eligible guests listed as Priority 2 are assigned rooms

    • On a space-available basis

    • In off-base commercial hotels/motels

    • Depending on their rank or pay grade

    • By the lodging manager or higher headquarters

    Correct Answer
    A. On a space-available basis
    Explanation
    The correct answer means that guests who are listed as Priority 2 are only assigned rooms if there is space available. This implies that if there are no vacant rooms in the off-base commercial hotels/motels, these guests may not be able to get a room. The decision of assigning rooms is made by the lodging manager or higher headquarters, and it is based on the guest's rank or pay grade.

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  • 3. 

    What is the purpose of the Air Force Inn?

    • Maintain mission readiness

    • Accomodate senior ranking officers

    • Compete with local area hotels/motels

    • Cover the cost of housekeeping and custodial services, telephone systems, and supplies not available from appropriated funds.

    Correct Answer
    A. Maintain mission readiness
    Explanation
    The purpose of the Air Force Inn is to maintain mission readiness. This means that the Inn is designed to provide accommodation and support services for military personnel and their families, ensuring they have a comfortable and convenient place to stay while on duty or during military operations. By providing these services, the Air Force Inn helps to ensure that personnel are well-rested and ready to carry out their assigned missions effectively.

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  • 4. 

    All eligible guests listed as Priority 2 are assigned rooms

    • On a space-available basis

    • To off-base commercial hotels/motels

    • Depending on their rank or pay grade

    • By the lodging manager or higher headquarters

    Correct Answer
    A. On a space-available basis
    Explanation
    The correct answer means that guests who are listed as Priority 2 will be assigned rooms in off-base commercial hotels/motels depending on their rank or pay grade. However, this assignment is subject to availability, meaning that if there are no rooms available at the time, they may not be able to get a room. The lodging manager or higher headquarters is responsible for making these assignments.

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  • 5. 

    When is a guest authorized commercial lodging (CL) or a nonavailability (NA) number?

    • After 1900 hours

    • While traveling with family members

    • When they depart a remote assignment en-rout to a stateside assignment

    • When a lodging room won't be available on base to meet the entire temporary duty (TDY) requirement.

    Correct Answer
    A. When a lodging room won't be available on base to meet the entire temporary duty (TDY) requirement.
    Explanation
    A guest is authorized commercial lodging (CL) or a nonavailability (NA) number when a lodging room won't be available on base to meet the entire temporary duty (TDY) requirement. This means that if there is not enough lodging space on the military base to accommodate the guest's temporary duty assignment, they are allowed to stay in commercial lodging or obtain a nonavailability number to find lodging elsewhere. This option is provided to ensure that the guest has suitable accommodation during their TDY.

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  • 6. 

    How are Priority 1 and Priority 2 room assignments to VAQs/VOQs/VGs and TLFs made?

    • First-come, first-served basis, regardless of rank

    • Lt Col and above assigned first

    • Families are assigned first

    • Priority 1 is assigned first

    Correct Answer
    A. First-come, first-served basis, regardless of rank
    Explanation
    Room assignments to VAQs/VOQs/VGs and TLFs are made on a first-come, first-served basis, regardless of rank. This means that the individuals who request the rooms first will be given priority, regardless of their rank or position. This ensures fairness and equal opportunity for all personnel seeking accommodation, regardless of their rank or status.

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  • 7. 

    The general manager issues nonavailability (NA) at the time lodging reservations are requested or not later than one

    • Minute after the reservation is made

    • Hour after the reservation is made

    • Duty day after the reservation is made

    • Week after the reservation is made

    Correct Answer
    A. Duty day after the reservation is made
    Explanation
    The correct answer is "duty day after the reservation is made". This means that the general manager will issue a nonavailability (NA) notice within one duty day after the reservation is made. A duty day refers to a working day or business day, typically excluding weekends and holidays. This ensures that the manager promptly notifies the requester of any nonavailability of lodging reservations, allowing them to make alternative arrangements if needed.

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  • 8. 

    Nonavailabilities (NA) are issued only when all

    • Business suites are fully occupied

    • Visiting airmen quarters (VAQ) are fully occupied

    • Government-controlled lodgings are fully occupied

    • Authorized military travelers are departing the base

    Correct Answer
    A. Government-controlled lodgings are fully occupied
    Explanation
    The correct answer is "government-controlled lodgings are fully occupied." This means that Nonavailabilities (NA) are only issued when all government-controlled lodgings are fully occupied. This suggests that if there are still available government-controlled lodgings, Nonavailabilities would not be issued.

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  • 9. 

    What must guests traveling for the purpose of house-hunting show lodging?

    • Assignment paperwork and separation orders

    • Identification card, reservation number, and separation orders

    • Identification card, reservation number, and home unit address

    • Leave authorization paperwork or a copy of their orders verifying permissive temporary duty status (TDY) status

    Correct Answer
    A. Leave authorization paperwork or a copy of their orders verifying permissive temporary duty status (TDY) status
    Explanation
    Guests traveling for the purpose of house-hunting must show leave authorization paperwork or a copy of their orders verifying permissive temporary duty status (TDY) status. This is necessary to prove that they are authorized to be away from their regular duty station and are eligible for temporary lodging expenses. Identification card, reservation number, and home unit address may not be sufficient to demonstrate their purpose of travel and eligibility for lodging. Similarly, assignment paperwork and separation orders are not directly relevant to house-hunting and lodging requirements.

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  • 10. 

    All guests checking in sign the guest registration form that advises them lodging is authorized to

    • Enter their room to inspect

    • Apply 3-days charges to their credit card

    • Apply any unpaid charges to their credit card

    • Remove their belongings if they are late checking out

    Correct Answer
    A. Apply any unpaid charges to their credit card
    Explanation
    The correct answer is "apply any unpaid charges to their credit card." This means that if the guests have any outstanding charges that have not been paid, the hotel has the authority to charge those amounts to the guest's credit card.

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  • 11. 

    When the housekeeping department is closed, who will the lost and found log be transferred to?

    • No one, guests will be directed to call back when housekeeping reopens.

    • Resource management flight chief

    • Security forces

    • Front desk

    Correct Answer
    A. Front desk
    Explanation
    When the housekeeping department is closed, the lost and found log will be transferred to the front desk. This is because the front desk is responsible for managing guest services and handling any issues or inquiries that guests may have. Transferring the lost and found log to the front desk ensures that any lost items can be properly documented and returned to their owners when the housekeeping department reopens.

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  • 12. 

    What is the maximum stay in a temporary lodging facility (TLF) for Priority 1 guests?

    • 15 days

    • 30 days

    • 45 days

    • 60 days

    Correct Answer
    A. 30 days
    Explanation
    The maximum stay in a temporary lodging facility (TLF) for Priority 1 guests is 30 days. This means that Priority 1 guests can stay in the TLF for up to 30 days before they need to find alternative accommodations.

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  • 13. 

    One aspect of basic housekeeping services is

    • Dusting and vacuuming as necessary

    • Dusting and vacuuming once a week only

    • Emptying trash containers when they get full

    • Cleaning and sanitizing bathrooms every other day

    Correct Answer
    A. Dusting and vacuuming as necessary
    Explanation
    The correct answer is dusting and vacuuming as necessary. This means that basic housekeeping services involve cleaning and removing dust and dirt from surfaces and carpets whenever it is needed. This could vary depending on the level of dirt and dust accumulation in the house, so it is important to perform these tasks as necessary to maintain cleanliness and hygiene.

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  • 14. 

    Normal checkout time is

    • 1100

    • 1200

    • 1300

    • 1400

    Correct Answer
    A. 1100
    Explanation
    The answer is 1100 because it is stated in the given options as the "Normal checkout time".

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  • 15. 

    Guests with guaranteed reservations must check-in by what time before the reservation is cancelled and made available to other guests?

    • 0500 the following day

    • 1900 the following day

    • 2200 the following day

    • 2400 the following day

    Correct Answer
    A. 0500 the following day
    Explanation
    Guests with guaranteed reservations must check-in by 0500 the following day before the reservation is cancelled and made available to other guests. This means that if guests do not check-in by this time, their reservation will be cancelled and the room will be given to someone else.

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  • 16. 

    The preferred way for storing guest's valuables is

    • In your existing safe, on a separate shelf from your change fund

    • In individually lockable boxes, similar to a bank safe deposit box

    • To never store a guests personal property, it is not lodging's responsibility

    • In a locking file cabinet or drawer behind the front desk; give the key to the guest

    Correct Answer
    A. In individually lockable boxes, similar to a bank safe deposit box
    Explanation
    Storing guest's valuables in individually lockable boxes, similar to a bank safe deposit box, is the preferred way because it ensures the security and privacy of the guest's belongings. This method allows guests to have control over their valuables by providing them with a key or combination to access their box. It also minimizes the risk of theft or loss as each box is separate and secure. Additionally, using lockable boxes similar to a bank safe deposit box adds a level of professionalism and trust to the lodging establishment.

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  • 17. 

    Who is required to maintain documentations of inspections for at least 1 year?

    • General manager

    • Operations manager

    • Housekeeping staff

    • Installation commander

    Correct Answer
    A. General manager
    Explanation
    The general manager is required to maintain documentations of inspections for at least 1 year. This responsibility falls under the general manager's role in overseeing and managing various aspects of the organization, including ensuring compliance with regulations and maintaining records. By keeping documentation of inspections, the general manager can track and monitor the organization's performance, identify areas for improvement, and provide evidence of compliance if required.

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  • 18. 

    The housekeeping staff must maintain a log annotating all found property by

    • Having the make and serial number of the property

    • Having the front desk and general manager sign for the property

    • Building, date found, room, by whom and disposition of the property

    • Building, date found, by whom and verified by security forces personnel

    Correct Answer
    A. Building, date found, room, by whom and disposition of the property
    Explanation
    The correct answer is building, date found, room, by whom and disposition of the property. This answer includes all the necessary information that the housekeeping staff should include in the log when annotating found property. It specifies the building where the property was found, the date it was found, the room it was found in, the person who found it, and the disposition of the property (what happened to it afterwards). This comprehensive log ensures that all relevant details are recorded for proper documentation and tracking of found property.

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  • 19. 

    Temporary lodging expense (TLE) allowance is an amount of money authorized

    • To partially offset the added living expenses incurred within the continental United States (CONUS)

    • To cover all living expenses while in TDY status incurred outside the CONUS

    • By an Air Force Inn to cover only room payments incurred within the CONUS

    • By the lodging manager to partially offset expenses incurred outside the CONUS

    Correct Answer
    A. To partially offset the added living expenses incurred within the continental United States (CONUS)
    Explanation
    The TLE allowance is provided to partially offset the additional living expenses that are incurred within the continental United States (CONUS). This means that when someone is on temporary duty (TDY) within the CONUS, the TLE allowance helps to cover some of the extra costs they may have for lodging and other living expenses.

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  • 20. 

    When you divide aircrew into multiple buildings on base, the pick-up cannot exceed how many stops?

    • 1

    • 2

    • 3

    • 4

    Correct Answer
    A. 2
    Explanation
    When aircrew is divided into multiple buildings on base, the pick-up cannot exceed two stops. This means that the aircrew can be divided and assigned to a maximum of two different buildings for pick-up purposes. Any more than two stops would be exceeding the limit.

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  • 21. 

    When may guests check-in to lodging?

    • After 1100 only

    • After 1400 only

    • After 1800 only

    • Any time if rooms are available

    Correct Answer
    A. Any time if rooms are available
    Explanation
    Guests may check-in to lodging at any time if rooms are available. This means that there is no specific time restriction for check-in as long as there are rooms ready for occupancy. It provides flexibility for guests to arrive and settle in whenever they need to, rather than being limited to specific check-in times.

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  • 22. 

    What is a consideration when determining the adequacy of lodging quarters?

    • Furniture and equipment

    • Temporary lodging expense (TLE)

    • Temporary lodging allowance (TLA)

    • Proposed service charge for the type of visiting quarters (VQ)

    Correct Answer
    A. Furniture and equipment
    Explanation
    When determining the adequacy of lodging quarters, one important consideration is the presence of furniture and equipment. This refers to the availability and condition of necessary items such as beds, tables, chairs, appliances, and other amenities that ensure a comfortable stay. The presence of furniture and equipment is crucial in determining whether the lodging quarters meet the basic requirements for accommodating individuals or families.

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  • 23. 

    If the protocol office manages the business suite reservations, what time will they release rooms to lodging to maximize on-base lodging?

    • 1500 each day

    • 1600 each day

    • 1700 each day

    • 1800 each day

    Correct Answer
    A. 1600 each day
    Explanation
    The protocol office will release rooms to lodging at 1600 each day in order to maximize on-base lodging.

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  • 24. 

    The installation commander (or his/her designee) inspects a sampling of all types of quarters at least once a

    • Year

    • Week

    • Month

    • Quarter

    Correct Answer
    A. Quarter
    Explanation
    The installation commander or their designee conducts inspections of all types of quarters on a quarterly basis. This ensures that the living conditions of military personnel and their families are regularly assessed for compliance with standards and regulations. Conducting inspections at least once every three months allows for timely identification and resolution of any issues or deficiencies in the quarters. It also demonstrates the commitment of the installation commander to maintaining a high standard of living for the military community.

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  • 25. 

    What type of quarters are transient enlisted aircrew members entitled?

    • Private room only

    • Private room/private bath only

    • Private room/private or shared bath

    • Shared room/private or shared bath

    Correct Answer
    A. Private room/private or shared bath
    Explanation
    Transient enlisted aircrew members are entitled to have a private room with either a private or shared bath. This means that they have the option to have their own bathroom or share it with others, but they will always have a private room.

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  • 26. 

    What information does the occupant report provide?

    • Families assigned to the TLF units

    • Use of quarters by officer and enlisted personnel

    • Transient personnel assigned to contract lodging on Space-A status

    • Distinguished visitors (DV) assigned to visitng airmen quarters (VAQ) rooms

    Correct Answer
    A. Use of quarters by officer and enlisted personnel
    Explanation
    The occupant report provides information about the use of quarters by both officer and enlisted personnel.

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  • 27. 

    Which allowance is authorized to partially reimburse a member for the added living expense incurred when it is necessary to occupy temporary lodging outside the continental United States (CONUS)?

    • Basic allowance for housing (BAH)

    • Temporary lodging allowance (TLA)

    • Temporary lodging expense (TLE)

    • Temporary lodging facility (TLF)

    Correct Answer
    A. Temporary lodging allowance (TLA)
    Explanation
    TLA is authorized to partially reimburse a member for the added living expense incurred when it is necessary to occupy temporary lodging outside the continental United States (CONUS). This allowance is specifically designed to cover the costs of temporary lodging, such as hotel stays, while the member is on official duty or transitioning to a new duty station. It helps to offset the higher cost of living and accommodation in foreign locations, providing financial support to the member during their temporary stay.

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  • 28. 

    Which report tells you what rooms are vacant, cleaned, and ready for the next guest to check into?

    • Vacant room report

    • Housekeeping report

    • Front desk backup report

    • General manager's report

    Correct Answer
    A. Front desk backup report
    Explanation
    The front desk backup report is the correct answer because it provides information about the status of rooms, including whether they are vacant, cleaned, and ready for the next guest to check into. This report helps the front desk staff keep track of room availability and ensure a smooth check-in process for guests. The other options, such as the vacant room report, housekeeping report, and general manager's report, may provide related information but do not specifically focus on the status of rooms for check-in.

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  • 29. 

    Current standards state guests with a reservation should be checked in within how many minutes?

    • 6

    • 5

    • 4

    • 3

    Correct Answer
    A. 3
    Explanation
    The current standards state that guests with a reservation should be checked in within 3 minutes. This implies that hotels or establishments should prioritize efficiency and provide quick check-in services to guests who have made a reservation. This ensures a smooth and timely process for guests, allowing them to settle in their rooms promptly and begin their stay without any unnecessary delays.

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  • 30. 

    According to AFI 34-246, attachment 3 minimum adequacy standards are defined by

    • Pay grade

    • Headquarters AFSVA

    • The lodging manager

    • The base commander

    Correct Answer
    A. Pay grade
    Explanation
    According to AFI 34-246, attachment 3, the minimum adequacy standards are defined based on the pay grade of the personnel. The pay grade determines the level of housing and lodging facilities that individuals are entitled to. Therefore, the correct answer is "pay grade".

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  • 31. 

    What must you make sure of when room charges are charged to the guest's credit card and the credit card number was previously entered during the reservation process?

    • That you properly scan the credit card again

    • That you ask the guest for another credit card and identification card

    • That the number and type of card annotated in Epitome Property Management System (PMS) matches the credit card presented

    • That the name, number, type of card, and expiration date is valid and entered into Epitome Property Management System (PMS)

    Correct Answer
    A. That the number and type of card annotated in Epitome Property Management System (PMS) matches the credit card presented
    Explanation
    When room charges are charged to the guest's credit card and the credit card number was previously entered during the reservation process, it is important to ensure that the number and type of card annotated in Epitome Property Management System (PMS) matches the credit card presented. This is necessary to verify the authenticity of the credit card and prevent any fraudulent transactions.

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  • 32. 

    What guests are required to pay in advance for up through 30 days?

    • VQ/VAQ guests only

    • VQ/VOQ/TLF guests

    • VQ/VAQ/VOQ guests

    • VQ/VAQ/TLF guests

    Correct Answer
    A. VQ/VAQ/VOQ guests
    Explanation
    Guests who are required to pay in advance for up through 30 days are VQ/VAQ/VOQ guests.

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  • 33. 

    What is the most important aspect in completing shift change?

    • The accountability of the change fund

    • The ability to complete all transaction in a timely manner

    • The brief the incoming desk clerk on any problems encountered during your shift

    • To conduct a complete inventory of all keys, cashier transactions, and end-of-shift reports

    Correct Answer
    A. The accountability of the change fund
    Explanation
    The most important aspect in completing shift change is the accountability of the change fund. This means ensuring that the amount of money in the change fund is accurately counted and recorded, and that any discrepancies are properly addressed. By maintaining accountability of the change fund, the shift change process can be completed smoothly and efficiently, and any potential issues or errors can be quickly identified and resolved.

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  • 34. 

    The general manager is responsible for maintaining a record of all quarterly inspections including dates,

    • Facilities visited, who inspected, and problem

    • Facilities visited, signatures, and corrective action

    • Facilities visited, comments, and corrective action

    • Facilities visited, comments, and general manager signature

    Correct Answer
    A. Facilities visited, comments, and corrective action
    Explanation
    The general manager is responsible for maintaining a record of all quarterly inspections including the facilities visited, comments, and corrective action taken. This means that the general manager should keep track of the locations that were inspected, any comments or observations made during the inspections, and the steps taken to address any issues or problems identified. The record should not only include the facilities visited but also the comments and the corrective action taken to ensure that any necessary improvements or repairs are made.

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  • 35. 

    Who appoints a base program manager and provides resources required for a viable Prime Knight program?

    • Lodging general manager

    • Host installation commander

    • Services resource flight chief

    • Services squadron commander

    Correct Answer
    A. Host installation commander
    Explanation
    The host installation commander is responsible for appointing a base program manager and providing the necessary resources for a viable Prime Knight program. This individual has the authority and oversight to select and assign a program manager who will be responsible for managing the program on the base. Additionally, the host installation commander has the authority to allocate the resources needed to support the program, ensuring its success.

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  • 36. 

    The Prime Knight program quality of service depends on the

    • Notifying the program manager of aircrew requirements

    • Aircraft commander canceling reservations when missions are changed

    • Lodging staff meeting the aircrew once they land and brief them about the base

    • General manager, Services commander, and installation commander being involved

    Correct Answer
    A. Notifying the program manager of aircrew requirements
    Explanation
    The correct answer is "notifying the program manager of aircrew requirements". This is because the quality of service provided by the Prime Knight program depends on effectively communicating the aircrew requirements to the program manager. By notifying the program manager of these requirements, they can ensure that the necessary resources and accommodations are available for the aircrew, ultimately improving the overall quality of service provided by the program.

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  • 37. 

    What projected occupancy percentage allows managers to make Spacce-A reservations up to 3 days in advance?

    • 65

    • 80

    • 85

    • 86

    Correct Answer
    A. 86
    Explanation
    The projected occupancy percentage that allows managers to make Space-A reservations up to 3 days in advance is 86. This means that if the projected occupancy percentage is below 86, managers can make reservations for the desired space up to 3 days in advance.

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  • 38. 

    What Epitome Property Management System (PMS) product gives you a graphical look at the status of each room?

    • Query Wizard

    • History Module

    • Blocking Worksheet

    • Guest Data Worksheet

    Correct Answer
    A. Blocking Worksheet
    Explanation
    The Blocking Worksheet in the Epitome Property Management System (PMS) product gives users a graphical look at the status of each room. This feature allows users to easily see which rooms are available, occupied, or blocked. It provides a visual representation of the room status, making it easier for hotel staff to manage and allocate rooms efficiently.

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  • 39. 

    When does the lodging general manager prepare the occupancy report?

    • Daily

    • Monthly

    • Quarterly

    • Annually

    Correct Answer
    A. Annually
    Explanation
    The lodging general manager prepares the occupancy report annually. This suggests that the report is compiled and analyzed once a year, providing a comprehensive overview of the hotel's occupancy rates, trends, and performance over the course of a year. This annual report allows the management to evaluate the hotel's success, make strategic decisions, and plan for the future based on the data collected.

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  • 40. 

    For personnel in a non-per diem status and those for whom the organization will be billed, how many days does the guest's organization have to make payment?

    • 5

    • 10

    • 15

    • 20

    Correct Answer
    A. 20
    Explanation
    The guest's organization has 20 days to make payment for personnel in a non-per diem status and those for whom the organization will be billed.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 26, 2010
    Quiz Created by
    Services

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