3m051 B Volume:1 Lodging

Housekeepers should display courteous and helpful behavior toward guests and other lodging employees in addition to providing basic housekeeping service. This means being polite, respectful, and attentive to the needs of guests, as well as maintaining a positive and cooperative attitude towards other staff members. By doing so, housekeepers contribute to creating a welcoming and pleasant atmosphere for guests, enhancing their overall experience and satisfaction during their stay. Additionally, displaying good behavior and professionalism towards colleagues fosters a positive work environment and promotes teamwork within the lodging establishment.

The correct answer means that guests who are listed as Priority 2 are only assigned rooms if there is space available. This implies that if there are no vacant rooms in the off-base commercial hotels/motels, these guests may not be able to get a room. The decision of assigning rooms is made by the lodging manager or higher headquarters, and it is based on the guest's rank or pay grade.

The purpose of the Air Force Inn is to maintain mission readiness. This means that the Inn is designed to provide accommodation and support services for military personnel and their families, ensuring they have a comfortable and convenient place to stay while on duty or during military operations. By providing these services, the Air Force Inn helps to ensure that personnel are well-rested and ready to carry out their assigned missions effectively.

The correct answer means that guests who are listed as Priority 2 will be assigned rooms in off-base commercial hotels/motels depending on their rank or pay grade. However, this assignment is subject to availability, meaning that if there are no rooms available at the time, they may not be able to get a room. The lodging manager or higher headquarters is responsible for making these assignments.

A guest is authorized commercial lodging (CL) or a nonavailability (NA) number when a lodging room won't be available on base to meet the entire temporary duty (TDY) requirement. This means that if there is not enough lodging space on the military base to accommodate the guest's temporary duty assignment, they are allowed to stay in commercial lodging or obtain a nonavailability number to find lodging elsewhere. This option is provided to ensure that the guest has suitable accommodation during their TDY.

Room assignments to VAQs/VOQs/VGs and TLFs are made on a first-come, first-served basis, regardless of rank. This means that the individuals who request the rooms first will be given priority, regardless of their rank or position. This ensures fairness and equal opportunity for all personnel seeking accommodation, regardless of their rank or status.

The correct answer is "duty day after the reservation is made". This means that the general manager will issue a nonavailability (NA) notice within one duty day after the reservation is made. A duty day refers to a working day or business day, typically excluding weekends and holidays. This ensures that the manager promptly notifies the requester of any nonavailability of lodging reservations, allowing them to make alternative arrangements if needed.

The correct answer is "government-controlled lodgings are fully occupied." This means that Nonavailabilities (NA) are only issued when all government-controlled lodgings are fully occupied. This suggests that if there are still available government-controlled lodgings, Nonavailabilities would not be issued.

Guests traveling for the purpose of house-hunting must show leave authorization paperwork or a copy of their orders verifying permissive temporary duty status (TDY) status. This is necessary to prove that they are authorized to be away from their regular duty station and are eligible for temporary lodging expenses. Identification card, reservation number, and home unit address may not be sufficient to demonstrate their purpose of travel and eligibility for lodging. Similarly, assignment paperwork and separation orders are not directly relevant to house-hunting and lodging requirements.

The correct answer is "apply any unpaid charges to their credit card." This means that if the guests have any outstanding charges that have not been paid, the hotel has the authority to charge those amounts to the guest's credit card.

When the housekeeping department is closed, the lost and found log will be transferred to the front desk. This is because the front desk is responsible for managing guest services and handling any issues or inquiries that guests may have. Transferring the lost and found log to the front desk ensures that any lost items can be properly documented and returned to their owners when the housekeeping department reopens.

The maximum stay in a temporary lodging facility (TLF) for Priority 1 guests is 30 days. This means that Priority 1 guests can stay in the TLF for up to 30 days before they need to find alternative accommodations.

The correct answer is dusting and vacuuming as necessary. This means that basic housekeeping services involve cleaning and removing dust and dirt from surfaces and carpets whenever it is needed. This could vary depending on the level of dirt and dust accumulation in the house, so it is important to perform these tasks as necessary to maintain cleanliness and hygiene.

The answer is 1100 because it is stated in the given options as the "Normal checkout time".

Guests with guaranteed reservations must check-in by 0500 the following day before the reservation is cancelled and made available to other guests. This means that if guests do not check-in by this time, their reservation will be cancelled and the room will be given to someone else.

Storing guest's valuables in individually lockable boxes, similar to a bank safe deposit box, is the preferred way because it ensures the security and privacy of the guest's belongings. This method allows guests to have control over their valuables by providing them with a key or combination to access their box. It also minimizes the risk of theft or loss as each box is separate and secure. Additionally, using lockable boxes similar to a bank safe deposit box adds a level of professionalism and trust to the lodging establishment.

The general manager is required to maintain documentations of inspections for at least 1 year. This responsibility falls under the general manager's role in overseeing and managing various aspects of the organization, including ensuring compliance with regulations and maintaining records. By keeping documentation of inspections, the general manager can track and monitor the organization's performance, identify areas for improvement, and provide evidence of compliance if required.

The correct answer is building, date found, room, by whom and disposition of the property. This answer includes all the necessary information that the housekeeping staff should include in the log when annotating found property. It specifies the building where the property was found, the date it was found, the room it was found in, the person who found it, and the disposition of the property (what happened to it afterwards). This comprehensive log ensures that all relevant details are recorded for proper documentation and tracking of found property.

The TLE allowance is provided to partially offset the additional living expenses that are incurred within the continental United States (CONUS). This means that when someone is on temporary duty (TDY) within the CONUS, the TLE allowance helps to cover some of the extra costs they may have for lodging and other living expenses.

When aircrew is divided into multiple buildings on base, the pick-up cannot exceed two stops. This means that the aircrew can be divided and assigned to a maximum of two different buildings for pick-up purposes. Any more than two stops would be exceeding the limit.

Guests may check-in to lodging at any time if rooms are available. This means that there is no specific time restriction for check-in as long as there are rooms ready for occupancy. It provides flexibility for guests to arrive and settle in whenever they need to, rather than being limited to specific check-in times.

When determining the adequacy of lodging quarters, one important consideration is the presence of furniture and equipment. This refers to the availability and condition of necessary items such as beds, tables, chairs, appliances, and other amenities that ensure a comfortable stay. The presence of furniture and equipment is crucial in determining whether the lodging quarters meet the basic requirements for accommodating individuals or families.

The protocol office will release rooms to lodging at 1600 each day in order to maximize on-base lodging.

The installation commander or their designee conducts inspections of all types of quarters on a quarterly basis. This ensures that the living conditions of military personnel and their families are regularly assessed for compliance with standards and regulations. Conducting inspections at least once every three months allows for timely identification and resolution of any issues or deficiencies in the quarters. It also demonstrates the commitment of the installation commander to maintaining a high standard of living for the military community.

Transient enlisted aircrew members are entitled to have a private room with either a private or shared bath. This means that they have the option to have their own bathroom or share it with others, but they will always have a private room.

The occupant report provides information about the use of quarters by both officer and enlisted personnel.

TLA is authorized to partially reimburse a member for the added living expense incurred when it is necessary to occupy temporary lodging outside the continental United States (CONUS). This allowance is specifically designed to cover the costs of temporary lodging, such as hotel stays, while the member is on official duty or transitioning to a new duty station. It helps to offset the higher cost of living and accommodation in foreign locations, providing financial support to the member during their temporary stay.

The front desk backup report is the correct answer because it provides information about the status of rooms, including whether they are vacant, cleaned, and ready for the next guest to check into. This report helps the front desk staff keep track of room availability and ensure a smooth check-in process for guests. The other options, such as the vacant room report, housekeeping report, and general manager's report, may provide related information but do not specifically focus on the status of rooms for check-in.

The current standards state that guests with a reservation should be checked in within 3 minutes. This implies that hotels or establishments should prioritize efficiency and provide quick check-in services to guests who have made a reservation. This ensures a smooth and timely process for guests, allowing them to settle in their rooms promptly and begin their stay without any unnecessary delays.

According to AFI 34-246, attachment 3, the minimum adequacy standards are defined based on the pay grade of the personnel. The pay grade determines the level of housing and lodging facilities that individuals are entitled to. Therefore, the correct answer is "pay grade".

When room charges are charged to the guest's credit card and the credit card number was previously entered during the reservation process, it is important to ensure that the number and type of card annotated in Epitome Property Management System (PMS) matches the credit card presented. This is necessary to verify the authenticity of the credit card and prevent any fraudulent transactions.

Guests who are required to pay in advance for up through 30 days are VQ/VAQ/VOQ guests.

The most important aspect in completing shift change is the accountability of the change fund. This means ensuring that the amount of money in the change fund is accurately counted and recorded, and that any discrepancies are properly addressed. By maintaining accountability of the change fund, the shift change process can be completed smoothly and efficiently, and any potential issues or errors can be quickly identified and resolved.

The general manager is responsible for maintaining a record of all quarterly inspections including the facilities visited, comments, and corrective action taken. This means that the general manager should keep track of the locations that were inspected, any comments or observations made during the inspections, and the steps taken to address any issues or problems identified. The record should not only include the facilities visited but also the comments and the corrective action taken to ensure that any necessary improvements or repairs are made.

The host installation commander is responsible for appointing a base program manager and providing the necessary resources for a viable Prime Knight program. This individual has the authority and oversight to select and assign a program manager who will be responsible for managing the program on the base. Additionally, the host installation commander has the authority to allocate the resources needed to support the program, ensuring its success.

The correct answer is "notifying the program manager of aircrew requirements". This is because the quality of service provided by the Prime Knight program depends on effectively communicating the aircrew requirements to the program manager. By notifying the program manager of these requirements, they can ensure that the necessary resources and accommodations are available for the aircrew, ultimately improving the overall quality of service provided by the program.

The projected occupancy percentage that allows managers to make Space-A reservations up to 3 days in advance is 86. This means that if the projected occupancy percentage is below 86, managers can make reservations for the desired space up to 3 days in advance.

The Blocking Worksheet in the Epitome Property Management System (PMS) product gives users a graphical look at the status of each room. This feature allows users to easily see which rooms are available, occupied, or blocked. It provides a visual representation of the room status, making it easier for hotel staff to manage and allocate rooms efficiently.

The lodging general manager prepares the occupancy report annually. This suggests that the report is compiled and analyzed once a year, providing a comprehensive overview of the hotel's occupancy rates, trends, and performance over the course of a year. This annual report allows the management to evaluate the hotel's success, make strategic decisions, and plan for the future based on the data collected.

The guest's organization has 20 days to make payment for personnel in a non-per diem status and those for whom the organization will be billed.