3m051 B Volume:1 Lodging
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CDC 3M051B Services Journeyman Volume:1 Lodging Test 1 of 1This practice test is for Airmen who are in upgrade training for the 5 skill level.
- 1.What is the purpose of the Air Force Inn?
- A.
Maintain mission readiness
- B.
Accomodate senior ranking officers
- C.
Compete with local area hotels/motels
- D.
Cover the cost of housekeeping and custodial services, telephone systems, and supplies not available from appropriated funds.
- 2.If the protocol office manages the business suite reservations, what time will they release rooms to lodging to maximize on-base lodging?
- A.
1500 each day
- B.
1600 each day
- C.
1700 each day
- D.
1800 each day
- 3.What is the maximum stay in a temporary lodging facility (TLF) for Priority 1 guests?
- A.
15 days
- B.
30 days
- C.
45 days
- D.
60 days
- 4.All eligible guests listed as Priority 2 are assigned rooms
- A.
On a space-available basis
- B.
In off-base commercial hotels/motels
- C.
Depending on their rank or pay grade
- D.
By the lodging manager or higher headquarters
- 5.
- A.
First-come, first-served basis, regardless of rank
- B.
Lt Col and above assigned first
- C.
Families are assigned first
- D.
Priority 1 is assigned first
- 6.Temporary lodging expense (TLE) allowance is an amount of money authorized
- A.
To partially offset the added living expenses incurred within the continental United States (CONUS)
- B.
To cover all living expenses while in TDY status incurred outside the CONUS
- C.
By an Air Force Inn to cover only room payments incurred within the CONUS
- D.
By the lodging manager to partially offset expenses incurred outside the CONUS
- 7.
- A.
Basic allowance for housing (BAH)
- B.
Temporary lodging allowance (TLA)
- C.
Temporary lodging expense (TLE)
- D.
Temporary lodging facility (TLF)
- 8.The general manager issues nonavailability (NA) at the time lodging reservations are requested or not later than one
- A.
Minute after the reservation is made
- B.
Hour after the reservation is made
- C.
Duty day after the reservation is made
- D.
Week after the reservation is made
- 9.Nonavailabilities (NA) are issued only when all
- A.
Business suites are fully occupied
- B.
Visiting airmen quarters (VAQ) are fully occupied
- C.
Government-controlled lodgings are fully occupied
- D.
Authorized military travelers are departing the base
- 10.According to AFI 34-246, attachment 3 minimum adequacy standards are defined by
- A.
Pay grade
- B.
Headquarters AFSVA
- C.
The lodging manager
- D.
The base commander
- 11.
- A.
Furniture and equipment
- B.
Temporary lodging expense (TLE)
- C.
Temporary lodging allowance (TLA)
- D.
Proposed service charge for the type of visiting quarters (VQ)
- 12.One aspect of basic housekeeping services is
- A.
Dusting and vacuuming as necessary
- B.
Dusting and vacuuming once a week only
- C.
Emptying trash containers when they get full
- D.
Cleaning and sanitizing bathrooms every other day
- 13.
- A.
Dress in appropriate clothes that they purchase
- B.
Learn how to sell sundry items from the front desk
- C.
Become proficient in carrying guest luggage to assigned room
- D.
Display courteous, helpful behavior toward guests and other lodging employees
- 14.The installation commander (or his/her designee) inspects a sampling of all types of quarters at least once a
- A.
Year
- B.
Week
- C.
Month
- D.
Quarter
- 15.The general manager is responsible for maintaining a record of all quarterly inspections including dates,
- A.
Facilities visited, who inspected, and problem
- B.
Facilities visited, signatures, and corrective action
- C.
Facilities visited, comments, and corrective action
- D.
Facilities visited, comments, and general manager signature
- 16.
- A.
General manager
- B.
Operations manager
- C.
Housekeeping staff
- D.
Installation commander
- 17.When is a guest authorized commercial lodging (CL) or a nonavailability (NA) number?
- A.
After 1900 hours
- B.
While traveling with family members
- C.
When they depart a remote assignment en-rout to a stateside assignment
- D.
When a lodging room won't be available on base to meet the entire temporary duty (TDY) requirement.
- 18.
- A.
Assignment paperwork and separation orders
- B.
Identification card, reservation number, and separation orders
- C.
Identification card, reservation number, and home unit address
- D.
Leave authorization paperwork or a copy of their orders verifying permissive temporary duty status (TDY) status
- 19.Guests with guaranteed reservations must check-in by what time before the reservation is cancelled and made available to other guests?
- A.
0500 the following day
- B.
1900 the following day
- C.
2200 the following day
- D.
2400 the following day
- 20.All eligible guests listed as Priority 2 are assigned rooms
- A.
On a space-available basis
- B.
To off-base commercial hotels/motels
- C.
Depending on their rank or pay grade
- D.
By the lodging manager or higher headquarters
- 21.What projected occupancy percentage allows managers to make Spacce-A reservations up to 3 days in advance?
- A.
65
- B.
80
- C.
85
- D.
86
- 22.
- A.
Private room only
- B.
Private room/private bath only
- C.
Private room/private or shared bath
- D.
Shared room/private or shared bath
- 23.When you divide aircrew into multiple buildings on base, the pick-up cannot exceed how many stops?
- A.
1
- B.
2
- C.
3
- D.
4
- 24.The Prime Knight program quality of service depends on the
- A.
Notifying the program manager of aircrew requirements
- B.
Aircraft commander canceling reservations when missions are changed
- C.
Lodging staff meeting the aircrew once they land and brief them about the base
- D.
General manager, Services commander, and installation commander being involved
- 25.
- A.
Lodging general manager
- B.
Host installation commander
- C.
Services resource flight chief
- D.
Services squadron commander
- 26.What Epitome Property Management System (PMS) product gives you a graphical look at the status of each room?
- A.
Query Wizard
- B.
History Module
- C.
Blocking Worksheet
- D.
Guest Data Worksheet
- 27.Which report tells you what rooms are vacant, cleaned, and ready for the next guest to check into?
- A.
Vacant room report
- B.
Housekeeping report
- C.
Front desk backup report
- D.
General manager's report
- 28.When does the lodging general manager prepare the occupancy report?
- A.
Daily
- B.
Monthly
- C.
Quarterly
- D.
Annually
- 29.
- A.
Families assigned to the TLF units
- B.
Use of quarters by officer and enlisted personnel
- C.
Transient personnel assigned to contract lodging on Space-A status
- D.
Distinguished visitors (DV) assigned to visitng airmen quarters (VAQ) rooms
- 30.Current standards state guests with a reservation should be checked in within how many minutes?
- A.
6
- B.
5
- C.
4
- D.
3
- 31.When may guests check-in to lodging?
- A.
After 1100 only
- B.
After 1400 only
- C.
After 1800 only
- D.
Any time if rooms are available
- 32.Normal checkout time is
- A.
1100
- B.
1200
- C.
1300
- D.
1400
- 33.The preferred way for storing guest's valuables is
- A.
In your existing safe, on a separate shelf from your change fund
- B.
In individually lockable boxes, similar to a bank safe deposit box
- C.
To never store a guests personal property, it is not lodging's responsibility
- D.
In a locking file cabinet or drawer behind the front desk; give the key to the guest
- 34.The housekeeping staff must maintain a log annotating all found property by
- A.
Having the make and serial number of the property
- B.
Having the front desk and general manager sign for the property
- C.
Building, date found, room, by whom and disposition of the property
- D.
Building, date found, by whom and verified by security forces personnel
- 35.When the housekeeping department is closed, who will the lost and found log be transferred to?
- A.
No one, guests will be directed to call back when housekeeping reopens.
- B.
Resource management flight chief
- C.
Security forces
- D.
Front desk
- 36.All guests checking in sign the guest registration form that advises them lodging is authorized to
- A.
Enter their room to inspect
- B.
Apply 3-days charges to their credit card
- C.
Apply any unpaid charges to their credit card
- D.
Remove their belongings if they are late checking out
- 37.For personnel in a non-per diem status and those for whom the organization will be billed, how many days does the guest's organization have to make payment?
- A.
5
- B.
10
- C.
15
- D.
20
- 38.
- A.
That you properly scan the credit card again
- B.
That you ask the guest for another credit card and identification card
- C.
That the number and type of card annotated in Epitome Property Management System (PMS) matches the credit card presented
- D.
That the name, number, type of card, and expiration date is valid and entered into Epitome Property Management System (PMS)
- 39.
- A.
VQ/VAQ guests only
- B.
VQ/VOQ/TLF guests
- C.
VQ/VAQ/VOQ guests
- D.
VQ/VAQ/TLF guests
- 40.What is the most important aspect in completing shift change?
- A.
The accountability of the change fund
- B.
The ability to complete all transaction in a timely manner
- C.
The brief the incoming desk clerk on any problems encountered during your shift
- D.
To conduct a complete inventory of all keys, cashier transactions, and end-of-shift reports
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