03 Tps - Jerry Seiner Nissan

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  • 1/12 Questions

    TPS is the acronym for Tactical Phone Skills; the skills that help you to be an effective, successful salesperson.

    • True
    • False
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About This Quiz

The '03 TPS - Jerry Seiner Nissan' quiz assesses key telephone sales skills crucial for sales success. It covers effective communication strategies, the importance of positive client interaction, and techniques for successful prospecting, providing valuable insights for sales professionals.

03 Tps - Jerry Seiner Nissan - Quiz

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  • 2. 

    Always be sure to adjust the speed of your conversation to that of your listener.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Adjusting the speed of your conversation to that of your listener is important in effective communication. By doing so, you can ensure that the listener can understand and process the information being conveyed without feeling overwhelmed or left behind. This helps maintain engagement and promotes better comprehension and connection between the speaker and the listener.

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  • 3. 

    Develop business by contacting:

    • Friends and family

    • Auto body and repair shops

    • Insurance agents

    • All of these

    Correct Answer
    A. All of these
    Explanation
    The correct answer is "All of these" because developing a business involves reaching out to various potential customers and partners. Friends and family can provide initial support and referrals, while auto body and repair shops can be potential clients or collaborators. Insurance agents can also be valuable contacts as they can refer clients who may require auto body and repair services. Therefore, contacting all of these groups can help in expanding and growing the business.

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  • 4. 

    How should you speak when speaking to a client?

    • Never ask a question that can be answered no

    • Ask open ended questions

    • Quickly, to ensure you make your point

    • None of these

    Correct Answer
    A. Never ask a question that can be answered no
    Explanation
    When speaking to a client, it is important to avoid asking questions that can be answered with a simple "no" as this can create a negative impression. Instead, it is recommended to ask open-ended questions that encourage the client to provide more detailed responses, allowing for a deeper understanding of their needs and preferences. This approach helps to build rapport, gather valuable information, and ultimately provide better service to the client.

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  • 5. 

    When making a sales call, never annoy the client by asking them:

    • To call you back

    • Personal questions

    • For referrals

    • How they were treated during their purchase

    Correct Answer
    A. To call you back
    Explanation
    When making a sales call, it is important not to annoy the client by asking them to call you back. This can be seen as unprofessional and pushy, as it puts the responsibility on the client to initiate further contact. Instead, it is the salesperson's role to follow up and maintain communication with the client. Asking the client to call back can create a negative impression and potentially harm the business relationship.

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  • 6. 

    Always be sure to say the word survey when speaking to a client.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    It is not necessary to always say the word "survey" when speaking to a client. While surveys are a common method of gathering information from clients, there may be other ways to communicate with them such as through interviews or discussions. Therefore, the statement is false.

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  • 7. 

    Very few salespeople are taught to ____________ properly.

    • Demonstrate a vehicle

    • Approach clientele

    • Sell

    • Prospect

    Correct Answer
    A. Prospect
    Explanation
    The given statement suggests that only a small number of salespeople are trained or educated on how to prospect properly. This implies that prospecting, which refers to the process of identifying potential customers or leads, is a skill that is often overlooked or not given enough attention in sales training. Therefore, the correct answer is "Prospect."

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  • 8. 

    To give the client a positive telephone experience you must be sure to:

    • Smile when talking

    • Never read from a script

    • Never speak in monotone

    • Adjust your tempo to that of the client

    Correct Answer(s)
    A. Smile when talking
    A. Never read from a script
    A. Never speak in monotone
    A. Adjust your tempo to that of the client
    Explanation
    To give the client a positive telephone experience, it is important to smile when talking as it can be reflected in your tone and make the conversation more pleasant. Reading from a script should be avoided as it can make the conversation sound robotic and impersonal. Speaking in monotone can make the conversation boring and unengaging, so it should also be avoided. Adjusting your tempo to that of the client is important to ensure effective communication and to make the client feel heard and understood.

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  • 9. 

    The easiest and most effective way to build a relationship with the client is through:

    • Discussing the vehicle the client is interested in

    • Chit-chat and small talk

    • Asking for referrals right away

    • Never deviating from the purpose of the call

    Correct Answer
    A. Chit-chat and small talk
    Explanation
    Building a relationship with a client is best achieved through chit-chat and small talk. This allows for a more personal and friendly interaction, creating a comfortable atmosphere and establishing rapport. By engaging in casual conversation, the salesperson can get to know the client on a deeper level, understand their needs and preferences, and build trust. This approach helps in establishing a long-term relationship with the client, leading to better understanding and effective communication.

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  • 10. 

    When prospecting, it is best to use a prepared script so that all topics are covered.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Using a prepared script may not be the best approach when prospecting. While having a script can provide structure and ensure important topics are covered, it can also make the conversation feel rigid and impersonal. Prospecting often involves building rapport and engaging in a genuine conversation with potential clients. Being flexible and adapting to the specific needs and interests of each prospect can lead to more meaningful interactions and better results. Therefore, it is not necessarily best to use a prepared script when prospecting.

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  • 11. 

    The __________ is used to develop new business, referrals, field calls and service contracts and is necessary for each contact.

    • Client Perspective Prompt

    • Power Prospect Quarterly

    • Response Module

    • Testimonial Evidence of Character

    Correct Answer
    A. Client Perspective Prompt
    Explanation
    The client perspective prompt is used to develop new business, referrals, field calls, and service contracts. It is necessary for each contact as it provides insights and information from the client's point of view, allowing the business to understand their needs, preferences, and expectations. This helps in tailoring the approach and offering personalized solutions, ultimately leading to successful business development and customer satisfaction.

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  • 12. 

    Above all else, the success of the phone call relies on:

    • Personality

    • Preparation

    • Scripting

    • Timing

    Correct Answer
    A. Personality
    Explanation
    The success of a phone call relies on the personality of the person making the call. This is because having a pleasant and engaging personality can help in building rapport with the person on the other end of the call. A friendly and enthusiastic demeanor can make the conversation more enjoyable and increase the chances of a positive outcome. Additionally, a person with a good personality is more likely to be able to adapt to different situations and handle any challenges that may arise during the call.

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Quiz Review Timeline (Updated): Jul 2, 2024 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Jul 02, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 06, 2014
    Quiz Created by
    Dhalseth
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