03 Tps - Jerry Seiner Nissan
This is your description.
- 1.TPS is the acronym for Tactical Phone Skills; the skills that help you to be an effective, successful salesperson.
- A.
True
- B.
False
- 2.To give the client a positive telephone experience you must be sure to:
- A.
Smile when talking
- B.
Never read from a script
- C.
Never speak in monotone
- D.
Adjust your tempo to that of the client
- 3.Always be sure to say the word survey when speaking to a client.
- A.
True
- B.
False
- 4.How should you speak when speaking to a client?
- A.
Never ask a question that can be answered no
- B.
Ask open ended questions
- C.
Quickly, to ensure you make your point
- D.
None of these
- 5.When prospecting, it is best to use a prepared script so that all topics are covered.
- A.
True
- B.
False
- 6.Very few salespeople are taught to ____________ properly.
- A.
Demonstrate a vehicle
- B.
Approach clientele
- C.
Sell
- D.
Prospect
- 7.The __________ is used to develop new business, referrals, field calls and service contracts and is necessary for each contact.
- A.
Client Perspective Prompt
- B.
Power Prospect Quarterly
- C.
Response Module
- D.
Testimonial Evidence of Character
- 8.Develop business by contacting:
- A.
Friends and family
- B.
Auto body and repair shops
- C.
Insurance agents
- D.
All of these
- 9.Always be sure to adjust the speed of your conversation to that of your listener.
- A.
True
- B.
False
- 10.When making a sales call, never annoy the client by asking them:
- A.
To call you back
- B.
Personal questions
- C.
For referrals
- D.
How they were treated during their purchase
- 11.Above all else, the success of the phone call relies on:
- A.
Personality
- B.
Preparation
- C.
Scripting
- D.
Timing
- 12.The easiest and most effective way to build a relationship with the client is through:
- A.
Discussing the vehicle the client is interested in
- B.
Chit-chat and small talk
- C.
Asking for referrals right away
- D.
Never deviating from the purpose of the call
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