03 Tps - South Jordan Buick GMC

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| By Dhalseth
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Dhalseth
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  • 1/12 Questions

    TPS is the acronym for Tactical Phone Skills; the skills that help you to be an effective, successful salesperson.

    • True
    • False
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About This Quiz

This quiz, titled '03 TPS - South Jordan Buick GMC', assesses key telephone communication skills crucial for effective sales. Participants learn to enhance client interactions, avoid negative phrasing, and improve prospecting without relying on scripts.

03 Tps - South Jordan Buick GMC - Quiz

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  • 2. 

    When making a sales call, never annoy the client by asking them:

    • To call you back

    • Personal questions

    • For referrals

    • How they were treated during their purchase

    Correct Answer
    A. To call you back
    Explanation
    Asking the client to call you back during a sales call can be seen as an annoyance because it puts the responsibility on the client to initiate further communication. It is the salesperson's role to follow up and provide necessary information or assistance. The focus should be on addressing the client's needs and concerns, rather than asking them to take additional steps.

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  • 3. 

    When prospecting, it is best to use a prepared script so that all topics are covered.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Using a prepared script when prospecting may not be the best approach because it can make the conversation sound robotic and impersonal. It is important to have a general outline or key points to cover, but it is also crucial to be flexible and adapt to the prospect's responses and needs. By being more natural and engaging in the conversation, the salesperson can build rapport and establish a genuine connection with the prospect, increasing the chances of a successful outcome.

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  • 4. 

    Always be sure to adjust the speed of your conversation to that of your listener.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Adjusting the speed of your conversation to that of your listener is important because it ensures effective communication. If you speak too fast, the listener may struggle to understand and keep up with what you are saying. On the other hand, speaking too slowly may cause the listener to lose interest or become impatient. Therefore, it is necessary to adapt your speaking speed to match the listener's pace, allowing for better comprehension and engagement in the conversation.

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  • 5. 

    To give the client a positive telephone experience you must be sure to:

    • Smile when talking

    • Never read from a script

    • Never speak in monotone

    • Adjust your tempo to that of the client

    Correct Answer(s)
    A. Smile when talking
    A. Never read from a script
    A. Never speak in monotone
    A. Adjust your tempo to that of the client
    Explanation
    To give the client a positive telephone experience, it is important to smile when talking as it helps to convey a friendly and positive attitude. Reading from a script should be avoided as it can sound robotic and impersonal, making the client feel unimportant. Speaking in monotone should also be avoided as it can make the conversation dull and unengaging. Adjusting the tempo to that of the client is crucial to ensure effective communication and to make the client feel comfortable and understood.

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  • 6. 

    Very few salespeople are taught to ____________ properly.

    • Demonstrate a vehicle

    • Approach clientele

    • Sell

    • Prospect

    Correct Answer
    A. Prospect
    Explanation
    Salespeople are often trained on various aspects of their job, such as demonstrating a vehicle, approaching clientele, and selling. However, prospecting is a crucial skill that is often overlooked in sales training. Prospecting involves identifying potential customers or leads for the salesperson to pursue. Without proper prospecting techniques, salespeople may struggle to find new customers and generate sales. Therefore, it is important for salespeople to be taught how to prospect effectively.

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  • 7. 

    Always be sure to say the word survey when speaking to a client.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    It is not necessary to always say the word "survey" when speaking to a client. While surveys are a common method of gathering information from clients, there may be other ways to collect data or communicate with clients that do not involve the use of surveys. Therefore, the statement is false.

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  • 8. 

    Develop business by contacting:

    • Friends and family

    • Auto body and repair shops

    • Insurance agents

    • All of these

    Correct Answer
    A. All of these
    Explanation
    The correct answer is "All of these" because to develop a business, it is important to reach out to various potential sources of customers and referrals. Friends and family can provide initial support and word-of-mouth recommendations. Auto body and repair shops can be valuable partners who can refer customers in need of services. Insurance agents can also refer customers who may require the business's services. Therefore, contacting all of these groups can help in expanding the business and increasing its customer base.

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  • 9. 

    How should you speak when speaking to a client?

    • Never ask a question that can be answered no

    • Ask open ended questions

    • Quickly, to ensure you make your point

    • None of these

    Correct Answer
    A. Never ask a question that can be answered no
    Explanation
    When speaking to a client, it is important to avoid asking questions that can be answered with a simple "no." This is because such questions can create a negative impression and may lead to a dead-end conversation. Instead, it is recommended to ask open-ended questions that encourage the client to provide more detailed responses. This helps to foster a productive and engaging conversation, allowing for a better understanding of the client's needs and preferences.

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  • 10. 

    Above all else, the success of the phone call relies on:

    • Personality

    • Preparation

    • Scripting

    • Timing

    Correct Answer
    A. Personality
    Explanation
    The success of a phone call relies on the personality of the person making the call. This is because having a pleasant and engaging personality can help to build rapport with the person on the other end of the line, making them more receptive to the conversation. A friendly and confident demeanor can also help to create a positive impression and make the call more effective. Additionally, a person with a good personality may be better equipped to handle any challenges or objections that arise during the call, leading to a successful outcome.

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  • 11. 

    The easiest and most effective way to build a relationship with the client is through:

    • Discussing the vehicle the client is interested in

    • Chit-chat and small talk

    • Asking for referrals right away

    • Never deviating from the purpose of the call

    Correct Answer
    A. Chit-chat and small talk
    Explanation
    Chit-chat and small talk are the easiest and most effective ways to build a relationship with the client. This informal conversation helps to establish a personal connection and rapport with the client, making them feel more comfortable and valued. It allows the salesperson to understand the client's interests, preferences, and needs, which can then be utilized to tailor their approach and provide a better solution. By engaging in chit-chat and small talk, the salesperson can create a friendly and open atmosphere, fostering trust and a stronger relationship with the client.

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  • 12. 

    The __________ is used to develop new business, referrals, field calls and service contracts and is necessary for each contact.

    • Client Perspective Prompt

    • Power Prospect Quarterly

    • Response Module

    • Testimonial Evidence of Character

    Correct Answer
    A. Client Perspective Prompt
    Explanation
    The Client Perspective Prompt is used to develop new business, referrals, field calls, and service contracts. It is necessary for each contact as it helps gather valuable insights and feedback from clients, allowing businesses to better understand their needs and preferences. This information can then be used to tailor products or services, improve customer satisfaction, and ultimately drive business growth.

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Quiz Review Timeline (Updated): Jul 22, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Jul 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 01, 2015
    Quiz Created by
    Dhalseth
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