Volume 2: Customer Support

1. Certain transactions that cannot be processed by the DFAS-DE computer without outside help are identified with error code

ZRF

ZBD

ACS

AZF

2. Which type of leave is charged against the member's leave account?

Special

Emergency

Graduation

Convalescent

3. To compute the allowable travel time when an employee uses privately owned conveyance you divide the official distance by

35 hours

350 hours

35 miles

350 miles

4. A death gratuity is payable to eligible beneficiaries in which order?

Spouse, father, children

Children, mother, spouse

Spouse, children, any designated beneficiary

Designated beneficiary, spouse, minor children

5. The first page of a reject listing shows the rejected transaction and the

Status of the reject

Three-digit error code

Explanation of the error code

Recommended corrective action

6. Which of the following examples describes best a member authorized to make a reverse accomodation exchange?

GS-13 with 30 days left on site

Navy petty officer departing in two weeks

Marine captain with excess foreign currency

Air Force SSgt departing the site in two days

7. If possible, what hours of the day should not be included in a constructive schedule?

2200 to 0600

2400 to 0600

2200 to 0700

2400 to 0700

8. Which entitlements are suspended if a member is confined as a civil witness?

Basic allowance for subsistence

No effect on the master military pay account

BAS, COLA, without dependants, leave accrual

BAS, cost of living allowance without dependants

9. What action would you take in the first step of computing partial pay?

Prepare DD Form 117

Look at member's LES

Prepare DD Form 1351-6

Subtract any payments made during the month

10. What is the maximum number of leave days that a member can typically carry forward into a new enlistment period?

30

45

60

90

11. All requests for PCS advance pay for A1C and below must be approved by the

MAJCOM

Unit commander

Wing commander

Installation commander

12. Reservists performing an annual tour receive no per diem or actual expense allowance (AEA) when government mess

And quarters are available

And quarters are not available

Is available; government quarters are not available

Is not available; government quarters are available

13. Deduct per diem for any meal provided in a registration fee if the meal was

A contracted

Consumed

Provided

Claimed

14. What part of a selective reenlistment bonus (SRB) is recouped due to involuntary separation?

All of the bonus

Only the unearned portion

The unremitted balance only

50% of the initial installment

15. A government transportation request and military transportation authorization (MTA) are both available; however, dependents elect to travel at personal expense for transoceanic travel. Their entitlement will be actual cost not to exceed which of the following?

Lowest coach fare cost

Lesser of the TR or MTA cost

Greater of the TR or MTA cost

Transoceanic travel at personnal expense is not reimbursable

16. Transportation entitlements for command sponsored dependents during an evacuation are identical to a permanent change of station move including

Dislocation allowance

Limited permissive travel time

Flat rate per diem for travel days

Reimbursement of special conveyance

17. To receive travel entitlements, how many months after the retirement date does a member have to complete retirement travel?

Three

Six

Nine

Twelve

18. If Part I of the leave form is processed after the projected return date, the transaction posts as

A completed leave

A suspended leave

An information item

A memorandum entry

19. Which statement is not an acceptable means of currency destruction during an emergency?

Paper shredder

Incendiary device

Scatter coins in shallow water

Sodium nitrate emergency destruction kit (M4 kit)

20. Which budget programs are reported on the MP-19-173, MAFR Reconciliation Report?

510/520

510/530

520/530

520/540

21. The member's commander must approve PCS advance pay repayment for all of the following except for a

24-month repayment period

15-month repayment period

12-month repayment period

18-month repayment period

22. When is the SG03 input?

Immediately after voucher is received

Within 5 duty days after voucher is received

Within 5 calendar days after voucher is received

Within the same calendar month the voucher is received

23. How often may student dependents travel to the member's overseas duty station?

Once each fiscal year

Twice each fiscal year

Once each each calendar year

Twice each calendar year

24. Proceed time is granted to members moving to or from what type of tour and is considered as what type of leave?

Unaccompanied; nonchargeable

Accompanied; nonchargeable

Unaccompanied; chargeable

Accompanied; chargeable

25. Which statement best describes a member eligible for a Zone B reenlistment?

A1C with five years service

SrA with seven years service

SSgt with eleven years service

TSgt with twelve years service

26. What type of payment would be made for a member who is not assigned to your accounting and disbursing station number (ADSN)?

Casual

Partial

Accession

Advance housing

27. Which of the following employee moving expenses are not taxable during a PCS move?

House hunting trip

Real estate reimbursements

Temporary storage of household goods

Temporary quarters subsistence expense

28. The fixed rate reimbursement for house hunting is computed by multiplying the applicable locality rate by what number if the employee and spouse perform the trip together?

4.25

5.0

6.25

7.0

29. Travel status during a temporary duty does not apply during

Excess travel time

Delays awaiting travel

Weekends at the TDY point

Nonduty days at the TDY point

30. The maximum amount of days including travel time that are authorized for house hunting is

8

10

12

14

31. How many days before the member's departure can the losing Financial Services Office (FSO) submit the SH03?

90

60

45

30

32. The individual who is appointed to make military payments, travel payments, and provide accomodation transactions for a specific period of time is the

Paying agent

Disbursing agent

Disbursing officer

Deputy disbursing officer

33. How long are funds on an AF Form 616 available?

One year

Two years

Six months

A specific time

34. Under normal circumstances, when can an escort assist the agent with carrying funds?

Only when authorized by the disbursing officer

Only when authorized by the site commander

When there are two or more escorts assigned

An escort is not authorized to carry funds

35. What should you do if you receive a retirement travel settlement voucher that shows the member departed the permanent duty station more than one day before the date of retirement?

Check to see if leave was properly charged

Check to see if the retirement pay was properly computed

Check with the retirement section to verify the final out-processing date

Inquire the member's Master Travel Record to see if the date of departure was correctly posted

36. Treasury regulations require verification of all cash balances held outside the treasury at least how often?

Monthly

Quarterly

Semiannually

Annually

37. Which of the following transactions would not be considered an accession transaction type?

Full accession

Partial accession

Accession correct

Complete accession

38. When a member uses a transportation request (TR) to make a CONUS PCS move with no authorized delays en route, what locality rate is used for the day of arrival at the new permanent duty station (PDS)?

Standard

Gaining base rate

Losing base rate

Flat $50 rate

39. What do amounts cited on the AF Form 616 represent?

Targets only

Obligations only

Administrative reservations

Obligations and administrative reservations

40. How does a disbursing officer ensure cashiers have working knowledge of cashier operations and possess unquestionable integrity?

By conducting personal interviews

Personally reviewing personnel records

Assigning skilled trainers as supervisors

Through thorough background and credit checks

41. When a civilian employee makes a PCS move and sells a house at the old permanent duty station, the amount claimed for reimbursement of real estate expenses is limited to what percentage of the selling price?

5

10

15

20

42. Who is the only person that can place a member in confinement?

Wing commander

Group commander

Squadron commander

Flight commander

43. Military personnel use DD Form 1337, Authorization/Designation for Emergency Pay and Allowance, to authorize payment of emergency funds in the event of an evacuation to

Command-sponsored dependents only

Noncommand sponsored dependents only

Command and noncommand sponsored dependents

Noncommand sponsored dependents residing in a restricted tour area

44. If the N7 entry is not on the pay record ten days before separation, process the

ST04

SB01

E503

T903

45. How is the member's leave charged for the time to make a permissive permanent change of station (PCS) move?

SB transaction generated from an AF Form 985

SB transaction generated from an AF Form 988

Computer generated from the SG03 transaction

Computer generated from the SH03 transaction

46. Which suspense entry is created in the memorandum field of the master military pay account (MMPA) when Defense Joint Military Pay System (DJMS) receives a leave transaction before the start of the leave?

LB

MB

NB

SB

47. All these events take place on the master military pay account (MMPA) when the SH03 is processed except the

Status code changes from H to A

Partial rate BAS-P stops

BAHW/O stops for E-4 under 4 and below

Financial Services Office servicing ADSN changes

48. Which individual is authorized reimbursement of baggage tips when they incur a baggage transfer fee for personal baggage under the specified conditions?

DOD civilian at the hotel

DOD civilian at the airport

Military member at the hotel

Military member at the airport

49. How often must you submit SF 1149, Statement of Designated Depositary Account, to the accountable DO?

Annually and when closing the account

Monthly and when closing the account

Annually and when opening the account

Monthly and when opening the account

50. What is the primary purpose of a Limited Depository Account?

To ensure the cashier maintains adequate amounts of currency to provide accomodation exchanges

To ensure the agent has access to foreign currency when the supply needs replenished

51. What is the last day of chargeable emergency leave if the member returns to the temporary duty location?

Day of embarkation

Day before embarkation

Day the member signs in at the unit

Day before the sign in day ath the unit

52. When do you fund an emergency leave order using an AF Form 616, Fund Cite Authorization?

Only if the member is returning to the TDY point

If funding authority is given by the Disbursing Officer

Only if the member will have a delay enroute to the leave location

When the member proceeds to the PDS after completing the leave

53. How do you view the entire documents after the EIM Document Viewer screen opens?

Press the tab key

Use the scroll bars

Open with Adobe Acrobat

Double click on the document

54. Why would 30 days not be an acceptable timeframe to set up a Case Management System (CMS) case if the MPF is unable to submit or get the accession transaction to process after a member's arrival?

Required to be established within 14 workdays

Must be established within 14 calendar days

Have to be established within 21 workdays

Must be established within 21 calendar days

55. You are required to accelerate any open advance housing debts for all members departing your station to ensure collection by the

End of the tour

ETS for extensions

ETS for reenlistments

Member's separation date

56. When delivering a privately owned vehicle for shipping at governments expense, what rate of monetary allowance in lieu of transportation (MALT) is paid when a member travels to the passenger port first, and then proceeds to the vehicle port?

PCS and TDY

PDS and PCS

TDY and PDS

TDY and PCS

57. Except when additional time is authorized or approved, members have how many days to complete separation travel?

90

120

180

365

58. The maximum amount you can pay for a partial payment is

Net pay through the date of request

Net pay through the next pay period

Gross pay through the date of request

Base pay less taxes through the date of request

59. For permanent change of station travel of employees, you reimburse the actual cost of lodging not to exceed the

Standard CONUS rate

Locality rate at 2400 hours

Single room rate of the destination

Locality rate of the new duty station

60. Foreign Transfer Allowances Subsitence Expense (FTASE) is given to employees for all of the following items except

Transportation

Laundry

Lodging

Meals

61. What percentage of the standard CONUS rate of per diem is used to compute the temporary quarters subsistence expense entitlement for the member for the second 30 days?

50

65

70

75

62. Which months does a Deputy Disbursing Officer's approved cash authority become effective?

February and August

March and September

April and October

May and November

63. What form replaces orders for local moves?

DD Form 1351, Travel Voucher

SF 1164, Claim for Reimbursement for Expenditures on Official Business

DD Form 2278, Application for Do It Yourself Move and Counseling Checklist

AF Form 150, Drayage/Storage Authorization-Government Quarters

64. Multiple unit type codes grouped together into larger capabilities are known as what?

Force modules

Force package

Installation Deployment Plan

Manpower Equipment Force Package

65. What percentage of per diem is payable for evacuated dependents 12 years and older for the first 30 days at the safe haven?

25

50

75

100

66. A member serving an in-place consecutive overseas tour (accompanied to unaccompanied) is entitled to station allowances on behalf of the dependents if

Approved by the SAF

Approved by the MAJCOM

The dependents move after the effective date of the tour

The location of the dependents is appropriately designated

67. A permanent change of station civilian employee buys a house at the new permanent duty station and claims reimbursement for real estate expenses incurred; reimbursement is limited to what percentage of the purchase price?

5

10

15

20

68. When should a source of funds be indentified?

During initial site survey

Before departure from home station

After giving status of funds to the commander

After discussion with Security Forces commander

69. Permissive travel time for TDY is given to members who perform duty in excess of how many days or more?

13

16

19

21

70. Which organization gives Deputy Disbursing Officers (DDO) the authority to hold cash?

FSO

Comptroller

MAJCOM

DFAS-DE

71. Which employees are authorized to receive relocation income tax allowance?

New appointees

Employees assigned under the Government Employees Training Act

Employees returning from an overseas assignment for the purpose of separation

Employees assigned to a new MAJCOM

72. What locality rate is used to limit the per diem while an employee is at the new permanent duty station on a house-hunting trip?

Standard CONUS rate

Flate rate of $50

Of the new PDS

Of the old PDS

73. When a member uses a privately owned vehicle (POV) to travel from home to a local airport for temporary duty, what is the mileage allowance in lieu of transportation (MALT) limited to for terminal travel?

Constructive cost of a taxi

One-way MALT for the official distance

PCS rate since this is only a one-way trip

Round-trip MALT for the official distance

74. If the certifying officer or disbursing officer denies a travel claim, to whom does the base-level DO submit the Doubtful Claim?

MAJCOM

Inspector General

Comptroller General

Air Force Board of Correction of Military Records

75. Which real estate expense is not reimbursable to an employee during a permanent change of station move?

Broker's fees for selling a home at the old PDS

Broker's fees for buying a home at the new PDS

Expenses for placing an ad in a newspaper to sell a home

Miscellaneous legal costs that were not included in the broker's fees

76. What locality rate do you use for overseas travel when a civilian stays at a location that is not listed in Joint Travel Regulation (JTR), Volume 2, Appendix A?

Standard overseas per diem rate

Other rate for the applicable country

Standard rate for the applicable country

Rate applicable to the closest listed city to the actual location

77. Which section of the MP-19-173 MAFR Reconciliation Report shows all military pay payments and collections input to DJMS?

Section 4, Summary

Section 1, Voucher Data

Section 3, Adjustments to MAFR

Section 2, Reconciliation of DJMS and MAFR

78. What is the first steop to accomplish when you receive an AF Form 9?

Review the AF Form 9 for accuracy

Ensure funds are available on the AF Form 616

Coordinate with commander for approval of the purchase

Validate legality by reviewing AFI 65-601, Volume 1, chapters 4 and 10

79. To whom does the disbursing officer refer doubtful contract claims for assistance in developing the claim?

DOHA

MAJCOM

Comptroller

Contracting Officer

80. What actions do you take after receiving the UH management notice?

Verify all days of the PCS against the travel voucher and process an SG03

Validate all days of the PCS from the pay record and process an SG05

Check the leave dates during the PCS and process an SG03, if needed

Verify all days during the PCS and process an SG05, if needed

81. Which mobility product provides a description for which a Unit Type Code (UTC) is used?

Logistics Detail

Manpower Force Packaging

Mission Capability Statement

Manpower Equipment Force Packaging System

82. Under the fixed rate concept of temporary quarters subsistence expense, when is an employee required to submit receipts to validate the claim?

For reimbursement of laundry fees

When the claim is for lodging only

If lodging and meals are itemized

Receipts are not required

83. What rate of per diem do you use to compute fixed temporary quarters subsistence expense?

Standard CONUS

Maximum locality

Lodgings plus method

Flat rate of $86 per day

84. What housing allowance stops while performing temporary duty enroute to a new station and when does it stop?

Partial rate, 31st day

Partial rate, upon arrival

Single rate, 31st day

Single rate, upon arrival

Volume 2: Customer Support

1. Certain transactions that cannot be processed by the DFAS-DE computer without outside help are identified with error code

2.

What first name or nickname would you like us to use?

2. Which type of leave is charged against the member's leave account?

3. To compute the allowable travel time when an employee uses privately owned conveyance you divide the official distance by

4. A death gratuity is payable to eligible beneficiaries in which order?

5. The first page of a reject listing shows the rejected transaction and the

6. Which of the following examples describes best a member authorized to make a reverse accomodation exchange?

7. If possible, what hours of the day should not be included in a constructive schedule?

8. Which entitlements are suspended if a member is confined as a civil witness?

9. What action would you take in the first step of computing partial pay?

10. What is the maximum number of leave days that a member can typically carry forward into a new enlistment period?

11. All requests for PCS advance pay for A1C and below must be approved by the

12. Reservists performing an annual tour receive no per diem or actual expense allowance (AEA) when government mess

13. Deduct per diem for any meal provided in a registration fee if the meal was

14. What part of a selective reenlistment bonus (SRB) is recouped due to involuntary separation?

15. A government transportation request and military transportation authorization (MTA) are both available; however, dependents elect to travel at personal expense for transoceanic travel. Their entitlement will be actual cost not to exceed which of the following?

16. Transportation entitlements for command sponsored dependents during an evacuation are identical to a permanent change of station move including

17. To receive travel entitlements, how many months after the retirement date does a member have to complete retirement travel?

18. If Part I of the leave form is processed after the projected return date, the transaction posts as

19. Which statement is not an acceptable means of currency destruction during an emergency?

20. Which budget programs are reported on the MP-19-173, MAFR Reconciliation Report?

21. The member's commander must approve PCS advance pay repayment for all of the following except for a

22. When is the SG03 input?

23. How often may student dependents travel to the member's overseas duty station?

24. Proceed time is granted to members moving to or from what type of tour and is considered as what type of leave?

25. Which statement best describes a member eligible for a Zone B reenlistment?

26. What type of payment would be made for a member who is not assigned to your accounting and disbursing station number (ADSN)?

27. Which of the following employee moving expenses are not taxable during a PCS move?

28. The fixed rate reimbursement for house hunting is computed by multiplying the applicable locality rate by what number if the employee and spouse perform the trip together?

29. Travel status during a temporary duty does not apply during

30. The maximum amount of days including travel time that are authorized for house hunting is

31. How many days before the member's departure can the losing Financial Services Office (FSO) submit the SH03?

32. The individual who is appointed to make military payments, travel payments, and provide accomodation transactions for a specific period of time is the

33. How long are funds on an AF Form 616 available?

34. Under normal circumstances, when can an escort assist the agent with carrying funds?

35. What should you do if you receive a retirement travel settlement voucher that shows the member departed the permanent duty station more than one day before the date of retirement?

36. Treasury regulations require verification of all cash balances held outside the treasury at least how often?

37. Which of the following transactions would not be considered an accession transaction type?

38. When a member uses a transportation request (TR) to make a CONUS PCS move with no authorized delays en route, what locality rate is used for the day of arrival at the new permanent duty station (PDS)?

39. What do amounts cited on the AF Form 616 represent?

40. How does a disbursing officer ensure cashiers have working knowledge of cashier operations and possess unquestionable integrity?

41. When a civilian employee makes a PCS move and sells a house at the old permanent duty station, the amount claimed for reimbursement of real estate expenses is limited to what percentage of the selling price?

42. Who is the only person that can place a member in confinement?

43. Military personnel use DD Form 1337, Authorization/Designation for Emergency Pay and Allowance, to authorize payment of emergency funds in the event of an evacuation to

44. If the N7 entry is not on the pay record ten days before separation, process the

45. How is the member's leave charged for the time to make a permissive permanent change of station (PCS) move?

46. Which suspense entry is created in the memorandum field of the master military pay account (MMPA) when Defense Joint Military Pay System (DJMS) receives a leave transaction before the start of the leave?

47. All these events take place on the master military pay account (MMPA) when the SH03 is processed except the

48. Which individual is authorized reimbursement of baggage tips when they incur a baggage transfer fee for personal baggage under the specified conditions?

49. How often must you submit SF 1149, Statement of Designated Depositary Account, to the accountable DO?

50. What is the primary purpose of a Limited Depository Account?

51. What is the last day of chargeable emergency leave if the member returns to the temporary duty location?

52. When do you fund an emergency leave order using an AF Form 616, Fund Cite Authorization?

53. How do you view the entire documents after the EIM Document Viewer screen opens?

54. Why would 30 days not be an acceptable timeframe to set up a Case Management System (CMS) case if the MPF is unable to submit or get the accession transaction to process after a member's arrival?

55. You are required to accelerate any open advance housing debts for all members departing your station to ensure collection by the

56. When delivering a privately owned vehicle for shipping at governments expense, what rate of monetary allowance in lieu of transportation (MALT) is paid when a member travels to the passenger port first, and then proceeds to the vehicle port?

57. Except when additional time is authorized or approved, members have how many days to complete separation travel?

58. The maximum amount you can pay for a partial payment is

59. For permanent change of station travel of employees, you reimburse the actual cost of lodging not to exceed the

60. Foreign Transfer Allowances Subsitence Expense (FTASE) is given to employees for all of the following items except

61. What percentage of the standard CONUS rate of per diem is used to compute the temporary quarters subsistence expense entitlement for the member for the second 30 days?

62. Which months does a Deputy Disbursing Officer's approved cash authority become effective?

63. What form replaces orders for local moves?

64. Multiple unit type codes grouped together into larger capabilities are known as what?

65. What percentage of per diem is payable for evacuated dependents 12 years and older for the first 30 days at the safe haven?

66. A member serving an in-place consecutive overseas tour (accompanied to unaccompanied) is entitled to station allowances on behalf of the dependents if

67. A permanent change of station civilian employee buys a house at the new permanent duty station and claims reimbursement for real estate expenses incurred; reimbursement is limited to what percentage of the purchase price?

68. When should a source of funds be indentified?

69. Permissive travel time for TDY is given to members who perform duty in excess of how many days or more?

70. Which organization gives Deputy Disbursing Officers (DDO) the authority to hold cash?

71. Which employees are authorized to receive relocation income tax allowance?

72. What locality rate is used to limit the per diem while an employee is at the new permanent duty station on a house-hunting trip?

73. When a member uses a privately owned vehicle (POV) to travel from home to a local airport for temporary duty, what is the mileage allowance in lieu of transportation (MALT) limited to for terminal travel?

74. If the certifying officer or disbursing officer denies a travel claim, to whom does the base-level DO submit the Doubtful Claim?

75. Which real estate expense is not reimbursable to an employee during a permanent change of station move?

76. What locality rate do you use for overseas travel when a civilian stays at a location that is not listed in Joint Travel Regulation (JTR), Volume 2, Appendix A?

77. Which section of the MP-19-173 MAFR Reconciliation Report shows all military pay payments and collections input to DJMS?