Volume 2: Customer Support

84 Questions | Total Attempts: 100

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Customer Support Quizzes & Trivia

AF FM SKT study questions.


Questions and Answers
  • 1. 
    Which of the following transactions would not be considered an accession transaction type?
    • A. 

      Full accession

    • B. 

      Partial accession

    • C. 

      Accession correct

    • D. 

      Complete accession

  • 2. 
    Why would 30 days not be an acceptable timeframe to set up a Case Management System (CMS) case if the MPF is unable to submit or get the accession transaction to process after a member's arrival?
    • A. 

      Required to be established within 14 workdays

    • B. 

      Must be established within 14 calendar days

    • C. 

      Have to be established within 21 workdays

    • D. 

      Must be established within 21 calendar days

  • 3. 
    How many days before the member's departure can the losing Financial Services Office (FSO) submit the SH03?
    • A. 

      90

    • B. 

      60

    • C. 

      45

    • D. 

      30

  • 4. 
    You are required to accelerate any open advance housing debts for all members departing your station to ensure collection by the
    • A. 

      End of the tour

    • B. 

      ETS for extensions

    • C. 

      ETS for reenlistments

    • D. 

      Member's separation date

  • 5. 
    What housing allowance stops while performing temporary duty enroute to a new station and when does it stop?
    • A. 

      Partial rate, 31st day

    • B. 

      Partial rate, upon arrival

    • C. 

      Single rate, 31st day

    • D. 

      Single rate, upon arrival

  • 6. 
    All these events take place on the master military pay account (MMPA) when the SH03 is processed except the
    • A. 

      Status code changes from H to A

    • B. 

      Partial rate BAS-P stops

    • C. 

      BAHW/O stops for E-4 under 4 and below

    • D. 

      Financial Services Office servicing ADSN changes

  • 7. 
    When is the SG03 input?
    • A. 

      Immediately after voucher is received

    • B. 

      Within 5 duty days after voucher is received

    • C. 

      Within 5 calendar days after voucher is received

    • D. 

      Within the same calendar month the voucher is received

  • 8. 
    What actions do you take after receiving the UH management notice?
    • A. 

      Verify all days of the PCS against the travel voucher and process an SG03

    • B. 

      Validate all days of the PCS from the pay record and process an SG05

    • C. 

      Check the leave dates during the PCS and process an SG03, if needed

    • D. 

      Verify all days during the PCS and process an SG05, if needed

  • 9. 
    Who is the only person that can place a member in confinement?
    • A. 

      Wing commander

    • B. 

      Group commander

    • C. 

      Squadron commander

    • D. 

      Flight commander

  • 10. 
    Which entitlements are suspended if a member is confined as a civil witness?
    • A. 

      Basic allowance for subsistence

    • B. 

      No effect on the master military pay account

    • C. 

      BAS, COLA, without dependants, leave accrual

    • D. 

      BAS, cost of living allowance without dependants

  • 11. 
    The first page of a reject listing shows the rejected transaction and the
    • A. 

      Status of the reject

    • B. 

      Three-digit error code

    • C. 

      Explanation of the error code

    • D. 

      Recommended corrective action

  • 12. 
    Certain transactions that cannot be processed by the DFAS-DE computer without outside help are identified with error code
    • A. 

      ZRF

    • B. 

      ZBD

    • C. 

      ACS

    • D. 

      AZF

  • 13. 
    What is the maximum number of leave days that a member can typically carry forward into a new enlistment period?
    • A. 

      30

    • B. 

      45

    • C. 

      60

    • D. 

      90

  • 14. 
    Which type of leave is charged against the member's leave account?
    • A. 

      Special

    • B. 

      Emergency

    • C. 

      Graduation

    • D. 

      Convalescent

  • 15. 
    If Part I of the leave form is processed after the projected return date, the transaction posts as
    • A. 

      A completed leave

    • B. 

      A suspended leave

    • C. 

      An information item

    • D. 

      A memorandum entry

  • 16. 
    Which suspense entry is created in the memorandum field of the master military pay account (MMPA) when Defense Joint Military Pay System (DJMS) receives a leave transaction before the start of the leave?
    • A. 

      LB

    • B. 

      MB

    • C. 

      NB

    • D. 

      SB

  • 17. 
    How is the member's leave charged for the time to make a permissive permanent change of station (PCS) move?
    • A. 

      SB transaction generated from an AF Form 985

    • B. 

      SB transaction generated from an AF Form 988

    • C. 

      Computer generated from the SG03 transaction

    • D. 

      Computer generated from the SH03 transaction

  • 18. 
    Which statement best describes a member eligible for a Zone B reenlistment?
    • A. 

      A1C with five years service

    • B. 

      SrA with seven years service

    • C. 

      SSgt with eleven years service

    • D. 

      TSgt with twelve years service

  • 19. 
    What part of a selective reenlistment bonus (SRB) is recouped due to involuntary separation?
    • A. 

      All of the bonus

    • B. 

      Only the unearned portion

    • C. 

      The unremitted balance only

    • D. 

      50% of the initial installment

  • 20. 
    If the N7 entry is not on the pay record ten days before separation, process the
    • A. 

      ST04

    • B. 

      SB01

    • C. 

      E503

    • D. 

      T903

  • 21. 
    All requests for PCS advance pay for A1C and below must be approved by the
    • A. 

      MAJCOM

    • B. 

      Unit commander

    • C. 

      Wing commander

    • D. 

      Installation commander

  • 22. 
    The member's commander must approve PCS advance pay repayment for all of the following except for a
    • A. 

      24-month repayment period

    • B. 

      15-month repayment period

    • C. 

      12-month repayment period

    • D. 

      18-month repayment period

  • 23. 
    The maximum amount you can pay for a partial payment is
    • A. 

      Net pay through the date of request

    • B. 

      Net pay through the next pay period

    • C. 

      Gross pay through the date of request

    • D. 

      Base pay less taxes through the date of request

  • 24. 
    What type of payment would be made for a member who is not assigned to your accounting and disbursing station number (ADSN)?
    • A. 

      Casual

    • B. 

      Partial

    • C. 

      Accession

    • D. 

      Advance housing

  • 25. 
    What action would you take in the first step of computing partial pay?
    • A. 

      Prepare DD Form 117

    • B. 

      Look at member's LES

    • C. 

      Prepare DD Form 1351-6

    • D. 

      Subtract any payments made during the month