Volume 2: Customer Support

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    Certain transactions that cannot be processed by the DFAS-DE computer without outside help are identified with error code

    • ZRF
    • ZBD
    • ACS
    • AZF
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About This Quiz

AF FM SKT study questions.

Customer Support Quizzes & Trivia

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  • 2. 

    Which type of leave is charged against the member's leave account?

    • Special

    • Emergency

    • Graduation

    • Convalescent

    Correct Answer
    A. Emergency
  • 3. 

    A death gratuity is payable to eligible beneficiaries in which order?

    • Spouse, father, children

    • Children, mother, spouse

    • Spouse, children, any designated beneficiary

    • Designated beneficiary, spouse, minor children

    Correct Answer
    A. Spouse, children, any designated beneficiary
  • 4. 

    To compute the allowable travel time when an employee uses privately owned conveyance you divide the official distance by

    • 35 hours

    • 350 hours

    • 35 miles

    • 350 miles

    Correct Answer
    A. 350 miles
  • 5. 

    The first page of a reject listing shows the rejected transaction and the

    • Status of the reject

    • Three-digit error code

    • Explanation of the error code

    • Recommended corrective action

    Correct Answer
    A. Three-digit error code
  • 6. 

    If possible, what hours of the day should not be included in a constructive schedule?

    • 2200 to 0600

    • 2400 to 0600

    • 2200 to 0700

    • 2400 to 0700

    Correct Answer
    A. 2400 to 0600
  • 7. 

    Which of the following examples describes best a member authorized to make a reverse accomodation exchange?

    • GS-13 with 30 days left on site

    • Navy petty officer departing in two weeks

    • Marine captain with excess foreign currency

    • Air Force SSgt departing the site in two days

    Correct Answer
    A. Air Force SSgt departing the site in two days
  • 8. 

    Which entitlements are suspended if a member is confined as a civil witness?

    • Basic allowance for subsistence

    • No effect on the master military pay account

    • BAS, COLA, without dependants, leave accrual

    • BAS, cost of living allowance without dependants

    Correct Answer
    A. No effect on the master military pay account
  • 9. 

    What is the maximum number of leave days that a member can typically carry forward into a new enlistment period?

    • 30

    • 45

    • 60

    • 90

    Correct Answer
    A. 60
  • 10. 

    What action would you take in the first step of computing partial pay?

    • Prepare DD Form 117

    • Look at member's LES

    • Prepare DD Form 1351-6

    • Subtract any payments made during the month

    Correct Answer
    A. Look at member's LES
  • 11. 

    What part of a selective reenlistment bonus (SRB) is recouped due to involuntary separation?

    • All of the bonus

    • Only the unearned portion

    • The unremitted balance only

    • 50% of the initial installment

    Correct Answer
    A. Only the unearned portion
  • 12. 

    All requests for PCS advance pay for A1C and below must be approved by the

    • MAJCOM

    • Unit commander

    • Wing commander

    • Installation commander

    Correct Answer
    A. Unit commander
  • 13. 

    A government transportation request and military transportation authorization (MTA) are both available; however, dependents elect to travel at personal expense for transoceanic travel. Their entitlement will be actual cost not to exceed which of the following?

    • Lowest coach fare cost

    • Lesser of the TR or MTA cost

    • Greater of the TR or MTA cost

    • Transoceanic travel at personnal expense is not reimbursable

    Correct Answer
    A. Lesser of the TR or MTA cost
  • 14. 

    Deduct per diem for any meal provided in a registration fee if the meal was

    • A contracted

    • Consumed

    • Provided

    • Claimed

    Correct Answer
    A. Provided
  • 15. 

    Reservists performing an annual tour receive no per diem or actual expense allowance (AEA) when government mess

    • And quarters are available

    • And quarters are not available

    • Is available; government quarters are not available

    • Is not available; government quarters are available

    Correct Answer
    A. And quarters are available
  • 16. 

    If Part I of the leave form is processed after the projected return date, the transaction posts as

    • A completed leave

    • A suspended leave

    • An information item

    • A memorandum entry

    Correct Answer
    A. A completed leave
  • 17. 

    To receive travel entitlements, how many months after the retirement date does a member have to complete retirement travel?

    • Three

    • Six

    • Nine

    • Twelve

    Correct Answer
    A. Twelve
  • 18. 

    Transportation entitlements for command sponsored dependents during an evacuation are identical to a permanent change of station move including

    • Dislocation allowance

    • Limited permissive travel time

    • Flat rate per diem for travel days

    • Reimbursement of special conveyance

    Correct Answer
    A. Dislocation allowance
  • 19. 

    Which budget programs are reported on the MP-19-173, MAFR Reconciliation Report?

    • 510/520

    • 510/530

    • 520/530

    • 520/540

    Correct Answer
    A. 510/530
  • 20. 

    Which statement is not an acceptable means of currency destruction during an emergency?

    • Paper shredder

    • Incendiary device

    • Scatter coins in shallow water

    • Sodium nitrate emergency destruction kit (M4 kit)

    Correct Answer
    A. Scatter coins in shallow water
  • 21. 

    The member's commander must approve PCS advance pay repayment for all of the following except for a

    • 24-month repayment period

    • 15-month repayment period

    • 12-month repayment period

    • 18-month repayment period

    Correct Answer
    A. 12-month repayment period
  • 22. 

    When is the SG03 input?

    • Immediately after voucher is received

    • Within 5 duty days after voucher is received

    • Within 5 calendar days after voucher is received

    • Within the same calendar month the voucher is received

    Correct Answer
    A. Within 5 duty days after voucher is received
  • 23. 

    Which statement best describes a member eligible for a Zone B reenlistment?

    • A1C with five years service

    • SrA with seven years service

    • SSgt with eleven years service

    • TSgt with twelve years service

    Correct Answer
    A. SrA with seven years service
  • 24. 

    What type of payment would be made for a member who is not assigned to your accounting and disbursing station number (ADSN)?

    • Casual

    • Partial

    • Accession

    • Advance housing

    Correct Answer
    A. Casual
  • 25. 

    Proceed time is granted to members moving to or from what type of tour and is considered as what type of leave?

    • Unaccompanied; nonchargeable

    • Accompanied; nonchargeable

    • Unaccompanied; chargeable

    • Accompanied; chargeable

    Correct Answer
    A. Unaccompanied; nonchargeable
  • 26. 

    How often may student dependents travel to the member's overseas duty station?

    • Once each fiscal year

    • Twice each fiscal year

    • Once each each calendar year

    • Twice each calendar year

    Correct Answer
    A. Once each fiscal year
  • 27. 

    How many days before the member's departure can the losing Financial Services Office (FSO) submit the SH03?

    • 90

    • 60

    • 45

    • 30

    Correct Answer
    A. 30
  • 28. 

    The maximum amount of days including travel time that are authorized for house hunting is

    • 8

    • 10

    • 12

    • 14

    Correct Answer
    A. 10
  • 29. 

    The fixed rate reimbursement for house hunting is computed by multiplying the applicable locality rate by what number if the employee and spouse perform the trip together?

    • 4.25

    • 5.0

    • 6.25

    • 7.0

    Correct Answer
    A. 6.25
  • 30. 

    Which of the following employee moving expenses are not taxable during a PCS move?

    • House hunting trip

    • Real estate reimbursements

    • Temporary storage of household goods

    • Temporary quarters subsistence expense

    Correct Answer
    A. Temporary storage of household goods
  • 31. 

    Travel status during a temporary duty does not apply during

    • Excess travel time

    • Delays awaiting travel

    • Weekends at the TDY point

    • Nonduty days at the TDY point

    Correct Answer
    A. Excess travel time
  • 32. 

    What should you do if you receive a retirement travel settlement voucher that shows the member departed the permanent duty station more than one day before the date of retirement?

    • Check to see if leave was properly charged

    • Check to see if the retirement pay was properly computed

    • Check with the retirement section to verify the final out-processing date

    • Inquire the member's Master Travel Record to see if the date of departure was correctly posted

    Correct Answer
    A. Check to see if leave was properly charged
  • 33. 

    The individual who is appointed to make military payments, travel payments, and provide accomodation transactions for a specific period of time is the

    • Paying agent

    • Disbursing agent

    • Disbursing officer

    • Deputy disbursing officer

    Correct Answer
    A. Paying agent
  • 34. 

    Under normal circumstances, when can an escort assist the agent with carrying funds?

    • Only when authorized by the disbursing officer

    • Only when authorized by the site commander

    • When there are two or more escorts assigned

    • An escort is not authorized to carry funds

    Correct Answer
    A. An escort is not authorized to carry funds
  • 35. 

    How long are funds on an AF Form 616 available?

    • One year

    • Two years

    • Six months

    • A specific time

    Correct Answer
    A. A specific time
  • 36. 

    Which of the following transactions would not be considered an accession transaction type?

    • Full accession

    • Partial accession

    • Accession correct

    • Complete accession

    Correct Answer
    A. Complete accession
  • 37. 

    When a member uses a transportation request (TR) to make a CONUS PCS move with no authorized delays en route, what locality rate is used for the day of arrival at the new permanent duty station (PDS)?

    • Standard

    • Gaining base rate

    • Losing base rate

    • Flat $50 rate

    Correct Answer
    A. Gaining base rate
  • 38. 

    Treasury regulations require verification of all cash balances held outside the treasury at least how often?

    • Monthly

    • Quarterly

    • Semiannually

    • Annually

    Correct Answer
    A. Quarterly
  • 39. 

    What do amounts cited on the AF Form 616 represent?

    • Targets only

    • Obligations only

    • Administrative reservations

    • Obligations and administrative reservations

    Correct Answer
    A. Targets only
  • 40. 

    Who is the only person that can place a member in confinement?

    • Wing commander

    • Group commander

    • Squadron commander

    • Flight commander

    Correct Answer
    A. Squadron commander
  • 41. 

    When a civilian employee makes a PCS move and sells a house at the old permanent duty station, the amount claimed for reimbursement of real estate expenses is limited to what percentage of the selling price?

    • 5

    • 10

    • 15

    • 20

    Correct Answer
    A. 10
  • 42. 

    How does a disbursing officer ensure cashiers have working knowledge of cashier operations and possess unquestionable integrity?

    • By conducting personal interviews

    • Personally reviewing personnel records

    • Assigning skilled trainers as supervisors

    • Through thorough background and credit checks

    Correct Answer
    A. Through thorough background and credit checks
  • 43. 

    All these events take place on the master military pay account (MMPA) when the SH03 is processed except the

    • Status code changes from H to A

    • Partial rate BAS-P stops

    • BAHW/O stops for E-4 under 4 and below

    • Financial Services Office servicing ADSN changes

    Correct Answer
    A. Status code changes from H to A
  • 44. 

    Which suspense entry is created in the memorandum field of the master military pay account (MMPA) when Defense Joint Military Pay System (DJMS) receives a leave transaction before the start of the leave?

    • LB

    • MB

    • NB

    • SB

    Correct Answer
    A. NB
  • 45. 

    How is the member's leave charged for the time to make a permissive permanent change of station (PCS) move?

    • SB transaction generated from an AF Form 985

    • SB transaction generated from an AF Form 988

    • Computer generated from the SG03 transaction

    • Computer generated from the SH03 transaction

    Correct Answer
    A. Computer generated from the SG03 transaction
  • 46. 

    If the N7 entry is not on the pay record ten days before separation, process the

    • ST04

    • SB01

    • E503

    • T903

    Correct Answer
    A. ST04
  • 47. 

    Military personnel use DD Form 1337, Authorization/Designation for Emergency Pay and Allowance, to authorize payment of emergency funds in the event of an evacuation to

    • Command-sponsored dependents only

    • Noncommand sponsored dependents only

    • Command and noncommand sponsored dependents

    • Noncommand sponsored dependents residing in a restricted tour area

    Correct Answer
    A. Command and noncommand sponsored dependents
  • 48. 

    Which individual is authorized reimbursement of baggage tips when they incur a baggage transfer fee for personal baggage under the specified conditions?

    • DOD civilian at the hotel

    • DOD civilian at the airport

    • Military member at the hotel

    • Military member at the airport

    Correct Answer
    A. Military member at the airport
  • 49. 

    Why would 30 days not be an acceptable timeframe to set up a Case Management System (CMS) case if the MPF is unable to submit or get the accession transaction to process after a member's arrival?

    • Required to be established within 14 workdays

    • Must be established within 14 calendar days

    • Have to be established within 21 workdays

    • Must be established within 21 calendar days

    Correct Answer
    A. Required to be established within 14 workdays

Quiz Review Timeline (Updated): Mar 20, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • May 16, 2009
    Quiz Created by
    Bigt2079
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