Incident Quizzes & Trivia
This Quiz will test you on several scenario's to assist you in understanding the difference between Incidents (Break\Fix) and Service Requests.
Questions: 10 | Attempts: 573
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Sample QuestionA user calls Help Desk stating that their Microsoft Office program is no longer functioning correctly.
Questions: 7 | Attempts: 147
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Sample QuestionA driver calls in an says he is stuck in traffic and MIGHT be a little late. There is still a chance he could make his appointment on time. Should you create a Late Incident?
We have all heard things about what happened in Ferguson, Missouri with the shooting of a young male that didn't deserve it, but do you know what really happened? Take this informative quiz to know what really happened.
Questions: 10 | Attempts: 100
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Sample QuestionThe Ferguson incident is known as _____________.
Incident Questions & Answers
What was the Boston Massacre?
When the relations between the colonists and the british redcoats grew more tense and it finally reached a peak. Then one day a fight broke out between the colonists and the soldiers. Then when british officers were trying to calm the crowd a man(col
A user calls Help Desk stating that when they received their new desktop computer, they noted one of their previously installed applications was not there, so they need it re-installed.
1. Incident (Break\Fix) Incident (Break\Fix). While it might sound like a service request because it is an application installation, in this instance, the application should have been reinstalled as part of the deployment of the new desktop computer
A user emails Help Desk and needs a new Novell account setup for some staff.
Service RequestService Request. Nothing is broken or reduced in service. Ordering a new account is like ordering a new computer or network drop. It is a request for Service.
Questions: 5 | Attempts: 23
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Sample QuestionEvery incident should be investigated immediately so that we can determine who was to blame.
Questions: 49 | Attempts: 11
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Sample QuestionCritical incidents must be reported __________ by the involved employee or by any department employee having knowledge of the incident.
In a project, a quality incident is an occurrence that has a negative consequence on time, cost and quality. What do you know about these incidents, in comparison to HSE incidents? Let’s find out now!
Questions: 5 | Attempts: 11
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Sample QuestionCase 1: Both - HSE and Quality Result Four technicians were doing the demolition of the scaffolding on the cellar deck C06. When one of the installers should remove a portion of the scaffolding he slipped to the side and down. He received a blow in the groin. The work was stopped and they got in touch with the Nurse. Technicians were secured with a harness. There was no danger of further decline.Technicians were sent to Bergen for emergency control. He was back at work after check-out by a doctor.See attached depth study
Questions: 3 | Attempts: 10
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Sample QuestionOPWDD defines an incident as “Significant events or situations endangering a person’s well-being:”
Questions: 96 | Attempts: 5
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Sample QuestionAssures that individuals control or influence what information related to them may be collected and stored and by whom and to whom that information may be disclosed.
