Certification Preparation Quizzes, Questions & Answers

Recent Certification Preparation Quizzes

Sspa Certification - General Customer Support Quiz #1

SSPA Certification - General Customer Support Quiz #1

This quiz is to be taken by those attending Caroline's "knowlege transfer" sessions to prepare for the upcoming SSPA Certification audit.

Questions: 7 | Attempts: 62 | Last updated: Jun 9, 2023

Sample Question
Where can you find a list of all incidents opened for a customer?

Within the Contact under "Additional Information"

Within the Account record under "Incidents"

In the Documents tab

On the Home page, under "Recent Items"

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