Types Of Hotels Quiz Questions

50 Questions | Total Attempts: 258

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Hotel Quizzes & Trivia

Year 1 Practice Examination


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Questions and Answers
  • 1. 
     Which of the following types of hotels are most likely to employ a concierge?
    • A. 

      A. world-class service hotels

    • B. 

      B. first-class service hotels

    • C. 

      C. mid-range service hotels

    • D. 

      D. economy/limited service hotels

  • 2. 
    Which of the following areas of a hotel is a revenue center?
    • A. 

      A. housekeeping department

    • B. 

      B. human resources department

    • C. 

      C. accounting department

    • D. 

      D. front office department

  • 3. 
    Which of the following areas of a hotel is a support center?
    • A. 

      A. hotel-operated gift shop

    • B. 

      B. food and beverage department

    • C. 

      C. housekeeping department

    • D. 

      D. front office department

  • 4. 
    The owner/manager of the Dew Drop Inn has a great deal of flexibility in responding to changes in local market conditions but cannot afford broad advertising exposure and pays relatively high prices for supplies. The Dew Drop Inn should consider:
    • A. 

      A. forming a hotel chain.

    • B. 

      B. contracting with a management company.

    • C. 

      C. joining a referral group.

    • D. 

      D. becoming an independent property.

  • 5. 
    Which of the following is most likely to change if the general manager restructures the management team and changes reporting relationships among departments?
    • A. 

      A. revenue centers

    • B. 

      B. support centers

    • C. 

      C. the organization chart

    • D. 

      D. job specifications

  • 6. 
    Who is the best judge of service quality?
    • A. 

      A. staff members

    • B. 

      B. managers

    • C. 

      C. the person receiving the service

    • D. 

      D. the owner of the service business

  • 7. 
    In a service business:
    • A. 

      A. production and consumption are completely separate.

    • B. 

      B. other customers are part of the service product.

    • C. 

      C. services can be inspected for quality before they are “consumed” by customers.

    • D. 

      D. customers never see the service “factory.”

  • 8. 
    If a hotel or restaurant offers the same amount of capacity no matter how high the demand, it is following a __________ strategy.
    • A. 

      A. static-demand

    • B. 

      B. chased-market

    • C. 

      C. level-capacity

    • D. 

      D. customer-constrained

  • 9. 
    The most common method used to influence demand in the hotel industry is:
    • A. 

      A. advertising.

    • B. 

      B. availability.

    • C. 

      C. price.

    • D. 

      D. marketing.

  • 10. 
    If the ladder is eight feet tall, the footing should be ________ feet away from the wall.
    • A. 

      A. Two

    • B. 

      B. Four

    • C. 

      C. Eight

    • D. 

      D. Sixteen

  • 11. 
    When should unsafe conditions be corrected?
    • A. 

      A. Immediately

    • B. 

      B. After a manager has been informed and a work order created

    • C. 

      C. Some time during that same day

    • D. 

      D. As soon as is convenient

  • 12. 
    Karl, a second-shift carpet cleaner at the Bay Pointe Resort, cut a finger while pouring a mildewcide solution into a wet vac. What document would the housekeeping manager check to see whether the accident posed a health hazard to Karl?
    • A. 

      A. The OSHA HazComm Standard

    • B. 

      B. The hotel’s Exposure Control Plan

    • C. 

      C. Prior accident reports

    • D. 

      D. The MSDS from the cleaning solution manufacturer

  • 13. 
    Cordelia is a front office auditor for a commercial hotel. At what stage in the guest cycle does she most often operate?
    • A. 

      A. pre-arrival

    • B. 

      B. arrival

    • C. 

      C. occupancy

    • D. 

      D. departure

  • 14. 
    Dion is assigning a room rate and room number to a family that will be staying at the hotel for one week. At what stage in the guest cycle is that family?
    • A. 

      A. pre-arrival

    • B. 

      B. arrival

    • C. 

      C. occupancy

    • D. 

      D. departure

  • 15. 
    The front office updates a room’s availability status and notifies the housekeeping department during which of the following stages of the guest cycle?
    • A. 

      A. pre-arrival

    • B. 

      B. arrival

    • C. 

      C. occupancy

    • D. 

      D. departure

  • 16. 
    Biondi, a guest at the hotel, calls the hotel operator, Rajad, and asks him whether she can place a call from the lobby and have it billed to her guest folio. What type of call should Rajad help Biondi make?
    • A. 

      A. local call

    • B. 

      B. collect call

    • C. 

      C. billed-to-room call

    • D. 

      D. premium-price call

  • 17. 
    What type of message should front desk agents time stamp upon receipt?
    • A. 

      A. phone messages

    • B. 

      B. faxes

    • C. 

      C. e-mails

    • D. 

      D. all of the above

  • 18. 
    Electra receives a call from an operator asking her if she will accept the charges for a call being placed to her by her son, Cole. What type of call has Cole placed?
    • A. 

      A. collect call

    • B. 

      B. third-party call

    • C. 

      C. person-to-person call

    • D. 

      D. credit card call

  • 19. 
    The most common method of making a guaranteed reservation is by:
    • A. 

      A. credit or debit card.

    • B. 

      B. prepayment.

    • C. 

      C. advance deposit.

    • D. 

      D. travel agent.

  • 20. 
    Travel Dot Com is an Internet service that offers online members a chance to book reservations at hotels, airlines, car rental agencies, and restaurants. What type of service do they offer?
    • A. 

      A. central reservation system

    • B. 

      B. affiliate reservation network

    • C. 

      C. intersell agency

    • D. 

      D. global distribution system

  • 21. 
    The Eight Stars Hotel is nearing full occupancy for the month of September. The reservations manager decides to shut out some types of reservations to reduce the amount of revenue lost to no-shows. What type of reservation is he most likely to eliminate?
    • A. 

      A. advance deposit guaranteed reservation

    • B. 

      B. travel agent guaranteed reservation

    • C. 

      C. credit card guaranteed reservation

    • D. 

      D. non-guaranteed reservation

  • 22. 
    The report that indicates which rooms are occupied and which guests are expected to check out the following day is called:
    • A. 

      A. the registration record.

    • B. 

      B. the occupancy report.

    • C. 

      C. the housekeeping status report.

    • D. 

      D. the room status discrepancy report.

  • 23. 
    The standard rate for a particular room is typically called:
    • A. 

      A. the AP rate.

    • B. 

      B. the room rate.

    • C. 

      C. the desk rate.

    • D. 

      D. the rack rate.

  • 24. 
    The Downtown Business Hotel has an elaborate fitness room, and it markets the facility as a health club to local residents. Members of the health club are granted in-house charge privileges. Which of the following types of folios created by the guest accounting module of a hotel property management system would be used to post food and beverage charges incurred by health club members?
    • A. 

      A. individual folio

    • B. 

      B. master folio

    • C. 

      C. non-guest folio

    • D. 

      D. control folio

  • 25. 
    During your shift, a fire alarm is triggered. Your property has had several false alarms recently and you suspect that this is another one. What should you do?
    • A. 

      A. Continue with your regular duties unless a manager notifies you that there is a real emergency.

    • B. 

      B. Treat it as the real thing until a manager or emergency personnel confirm that it’s a false alarm.

    • C. 

      C. Fill out a maintenance request to have the fault smoke and fire detectors repaired.

    • D. 

      D. Begin evacuating the property, but warn guests that the alarm might be a false one.

  • 26. 
    A room’s status changes from occupied to on-change at the time of:
    • A. 

      A. registration.

    • B. 

      B. occupancy.

    • C. 

      C. arrival.

    • D. 

      D. check-out and settlement.

  • 27. 
    Which of the following is an unfavorable variance?
    • A. 

      A. actual revenue exceeds budget

    • B. 

      B. actual expenses exceed budget

    • C. 

      C. budgeted expenses exceeds actual

    • D. 

      D. none of the above

  • 28. 
    Direct billings must be arranged and approved by the hotel’s _____ before or during guest registration.
    • A. 

      A. front desk agent

    • B. 

      B. accounting department

    • C. 

      C. owner or general manager

    • D. 

      D. credit department

  • 29. 
    When are room rates and taxes typically posted to guest folios?
    • A. 

      A. as they check in

    • B. 

      B. as they check out

    • C. 

      C. at the end of the day

    • D. 

      D. after the front office audit

  • 30. 
    Mr. and Mrs. Robert Bittner and their two daughters check in. They are assigned a poolside room with the rate of $200. There is a 10 percent lodging tax on room rates. After checking in, they have lunch in the restaurant and charge the check of $24 to their room. What is the net outstanding balance on their account during the audit that evening?
    • A. 

      A. $244

    • B. 

      B. $176

    • C. 

      C. $224

    • D. 

      D. $24

  • 31. 
    Vladimir Druschev paid $300 for room and meals with a debit card while checking out of the hotel. What type of transaction was the $300?
    • A. 

      A. previous balance

    • B. 

      B. debit

    • C. 

      C. credit

    • D. 

      D. net outstanding balance

  • 32. 
    Housekeeping’s cleaning responsibilities are typically determined by:
    • A. 

      A. the executive housekeeper.

    • B. 

      B. the rooms division director.

    • C. 

      C. the general manager.

    • D. 

      D. the manager of operations.

  • 33. 
    If the productivity standard at a 200-room hotel is 30 minutes to clean one guestroom, how many room attendant labor hours are needed to clean guestrooms when the hotel is at 80% occupancy?
    • A. 

      A. 160 labor hours

    • B. 

      B. 40 labor hours

    • C. 

      C. 80 labor hours

    • D. 

      D. 64 labor hours

  • 34. 
    If the productivity standard at a 400-room hotel is 30 minutes to clean one guestroom, how many room attendant labor hours are needed to clean guestrooms when the hotel is at 80% occupancy?
    • A. 

      A. 320 labor hours

    • B. 

      B. 160 labor hours

    • C. 

      C. 80 labor hours

    • D. 

      D. 240 labor hours

  • 35. 
    If the time available for guestroom cleaning during a work shift is 6 hours and 40 minutes and each room attendant is expected to clean 16 guestrooms per shift, the time it takes for one room attendant to clean one guestroom is:
    • A. 

      A. 15 minutes.

    • B. 

      B. 20 minutes.

    • C. 

      C. 25 minutes.

    • D. 

      D. 30 minutes.

  • 36. 
    Positions that are usually scheduled to work regardless of the occupancy level of the hotel are called:
    • A. 

      A. shared staff positions.

    • B. 

      B. fixed staff positions.

    • C. 

      C. variable staff positions.

    • D. 

      D. compressed staff positions.

  • 37. 
    Which of the following components of carpet construction is the part you see and walk on?
    • A. 

      A. the carpet pad

    • B. 

      B. the primary backing

    • C. 

      C. the secondary backing

    • D. 

      D. the carpet pile

  • 38. 
    A public area cleaner accidentally overturned a bucket of water onto a meeting room floor. Which of the following carpet problems could result if the spill is not attended to promptly?
    • A. 

      A. pile distortion

    • B. 

      B. fading

    • C. 

      C. wicking

    • D. 

      D. pilling

  • 39. 
    Carpet fibers that have become twisted or crushed are experiencing:
    • A. 

      A. pilling.

    • B. 

      B. shedding.

    • C. 

      C. wicking.

    • D. 

      D. pile distortion.

  • 40. 
    On May 1, a hotel has an inventory of 50 gallons of all-purpose cleaner. Every day during the month it issues 2 gallons to room attendants and public space cleaners. (May has 31 days.) On May 15 it purchases 130 more gallons. When the executive housekeeper does a physical inventory at the end of the month, she finds the hotel has 94 gallons. How does she record the inventory?
    • A. 

      A. a loss of 118 gallons

    • B. 

      B. a loss of 24 gallons

    • C. 

      C. a loss of 55 gallons

    • D. 

      D. ending inventory was what was estimated

  • 41. 
    • A. 

      A. 35 gallons

    • B. 

      B. 70 gallons

    • C. 

      C. 90 gallons

    • D. 

      D. 150 gallons

  • 42. 
    The hotel uses 500 bars of soap each day. The vendor takes two weeks to deliver. The safety stock level is 4,000 bars. What is the minimum quantity needed for soap bars?
    • A. 

      A. 4,500

    • B. 

      B. 6,500

    • C. 

      C. 5,000

    • D. 

      D. 11,000

  • 43. 
    Gwyneth is the executive housekeeper at the Holycoin Casino. She is preparing the annual order for one of the restaurant’s tablecloths. They currently have 900 on hand and the par stock level is 2,100. Vendor A—the one that Gwyneth has always used—offers a tablecloth at $10 each, with a life span laundering cost of $500. They can take 400 launderings before they start to look below standard. Vendor B has recently contacted Gwyneth and suggested that they switch to their brand. Their tablecloths are only $8 each. They have a life span laundering cost of $800 as they can take only 250 launderings before they start looking worn. What is the cost per use of the tablecloth offered by Vendor A?
    • A. 

      A. $3.23

    • B. 

      B. $1.28

    • C. 

      C. $2.03

    • D. 

      D. cannot be determined from the information given

  • 44. 
    Noah is stocking his cart at the beginning of the day. He has 12 rooms assigned to him for his entire shift. Each room requires 6 towels, 4 wash cloths, and 1 bath mat. How much will he need to stock his cart with?
    • A. 

      A. 72 towels, 48 wash cloths, and 12 bath mats

    • B. 

      B. 36 towels, 24 wash cloths, and 6 bath mats

    • C. 

      C. 18 towels, 12 wash cloths, and 3 bath mats

    • D. 

      D. cannot be determined from the information given

  • 45. 
    Guestrooms that room attendants generally clean first are:
    • A. 

      A. check-outs.

    • B. 

      B. due outs.

    • C. 

      C. layovers.

    • D. 

      D. stayovers.

  • 46. 
    Who typically draws up room assignments from the room status report?
    • A. 

      A. floor or shift supervisors

    • B. 

      B. room attendants

    • C. 

      C. front desk agents

    • D. 

      D. general manager

  • 47. 
    The extraction step in the wash process reduces the:
    • A. 

      A. washing time.

    • B. 

      B. drying time.

    • C. 

      C. need for harsh bleach chemicals.

    • D. 

      D. the cleaning power of detergents.

  • 48. 
    Which of the following usually sets the pace at which linens flow through the laundry process?
    • A. 

      A. sorting

    • B. 

      B. washing

    • C. 

      C. extracting

    • D. 

      D. folding

  • 49. 
    Which of the following fabrics is a natural fabric?
    • A. 

      A. cotton

    • B. 

      B. acrylic

    • C. 

      C. polyester

    • D. 

      D. nylon

  • 50. 
    Which of the following chemicals are used in the wash cycle of a laundry operation to reduce flatwork ironing, speed up extraction, and reduce drying time?
    • A. 

      A. chlorine bleaches

    • B. 

      B. oxygen bleaches

    • C. 

      C. fabric softeners

    • D. 

      D. alkalies