Types Of Hotels Quiz Questions

50 Questions | Total Attempts: 401

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Hotel Quizzes & Trivia

Year 1 Practice Examination


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Questions and Answers
  • 1. 
     Which of the following types of hotels are most likely to employ a concierge?
    • A. 

      A. world-class service hotels

    • B. 

      B. first-class service hotels

    • C. 

      C. mid-range service hotels

    • D. 

      D. economy/limited service hotels

  • 2. 
    Which of the following areas of a hotel is a revenue center?
    • A. 

      A. housekeeping department

    • B. 

      B. human resources department

    • C. 

      C. accounting department

    • D. 

      D. front office department

  • 3. 
    Which of the following areas of a hotel is a support center?
    • A. 

      A. hotel-operated gift shop

    • B. 

      B. food and beverage department

    • C. 

      C. housekeeping department

    • D. 

      D. front office department

  • 4. 
    The owner/manager of the Dew Drop Inn has a great deal of flexibility in responding to changes in local market conditions but cannot afford broad advertising exposure and pays relatively high prices for supplies. The Dew Drop Inn should consider:
    • A. 

      A. forming a hotel chain.

    • B. 

      B. contracting with a management company.

    • C. 

      C. joining a referral group.

    • D. 

      D. becoming an independent property.

  • 5. 
    Which of the following is most likely to change if the general manager restructures the management team and changes reporting relationships among departments?
    • A. 

      A. revenue centers

    • B. 

      B. support centers

    • C. 

      C. the organization chart

    • D. 

      D. job specifications

  • 6. 
    Who is the best judge of service quality?
    • A. 

      A. staff members

    • B. 

      B. managers

    • C. 

      C. the person receiving the service

    • D. 

      D. the owner of the service business

  • 7. 
    In a service business:
    • A. 

      A. production and consumption are completely separate.

    • B. 

      B. other customers are part of the service product.

    • C. 

      C. services can be inspected for quality before they are “consumed” by customers.

    • D. 

      D. customers never see the service “factory.”

  • 8. 
    If a hotel or restaurant offers the same amount of capacity no matter how high the demand, it is following a __________ strategy.
    • A. 

      A. static-demand

    • B. 

      B. chased-market

    • C. 

      C. level-capacity

    • D. 

      D. customer-constrained

  • 9. 
    The most common method used to influence demand in the hotel industry is:
    • A. 

      A. advertising.

    • B. 

      B. availability.

    • C. 

      C. price.

    • D. 

      D. marketing.

  • 10. 
    If the ladder is eight feet tall, the footing should be ________ feet away from the wall.
    • A. 

      A. Two

    • B. 

      B. Four

    • C. 

      C. Eight

    • D. 

      D. Sixteen

  • 11. 
    When should unsafe conditions be corrected?
    • A. 

      A. Immediately

    • B. 

      B. After a manager has been informed and a work order created

    • C. 

      C. Some time during that same day

    • D. 

      D. As soon as is convenient

  • 12. 
    Karl, a second-shift carpet cleaner at the Bay Pointe Resort, cut a finger while pouring a mildewcide solution into a wet vac. What document would the housekeeping manager check to see whether the accident posed a health hazard to Karl?
    • A. 

      A. The OSHA HazComm Standard

    • B. 

      B. The hotel’s Exposure Control Plan

    • C. 

      C. Prior accident reports

    • D. 

      D. The MSDS from the cleaning solution manufacturer

  • 13. 
    Cordelia is a front office auditor for a commercial hotel. At what stage in the guest cycle does she most often operate?
    • A. 

      A. pre-arrival

    • B. 

      B. arrival

    • C. 

      C. occupancy

    • D. 

      D. departure

  • 14. 
    Dion is assigning a room rate and room number to a family that will be staying at the hotel for one week. At what stage in the guest cycle is that family?
    • A. 

      A. pre-arrival

    • B. 

      B. arrival

    • C. 

      C. occupancy

    • D. 

      D. departure

  • 15. 
    The front office updates a room’s availability status and notifies the housekeeping department during which of the following stages of the guest cycle?
    • A. 

      A. pre-arrival

    • B. 

      B. arrival

    • C. 

      C. occupancy

    • D. 

      D. departure

  • 16. 
    Biondi, a guest at the hotel, calls the hotel operator, Rajad, and asks him whether she can place a call from the lobby and have it billed to her guest folio. What type of call should Rajad help Biondi make?
    • A. 

      A. local call

    • B. 

      B. collect call

    • C. 

      C. billed-to-room call

    • D. 

      D. premium-price call

  • 17. 
    What type of message should front desk agents time stamp upon receipt?
    • A. 

      A. phone messages

    • B. 

      B. faxes

    • C. 

      C. e-mails

    • D. 

      D. all of the above

  • 18. 
    Electra receives a call from an operator asking her if she will accept the charges for a call being placed to her by her son, Cole. What type of call has Cole placed?
    • A. 

      A. collect call

    • B. 

      B. third-party call

    • C. 

      C. person-to-person call

    • D. 

      D. credit card call

  • 19. 
    The most common method of making a guaranteed reservation is by:
    • A. 

      A. credit or debit card.

    • B. 

      B. prepayment.

    • C. 

      C. advance deposit.

    • D. 

      D. travel agent.

  • 20. 
    Travel Dot Com is an Internet service that offers online members a chance to book reservations at hotels, airlines, car rental agencies, and restaurants. What type of service do they offer?
    • A. 

      A. central reservation system

    • B. 

      B. affiliate reservation network

    • C. 

      C. intersell agency

    • D. 

      D. global distribution system

  • 21. 
    The Eight Stars Hotel is nearing full occupancy for the month of September. The reservations manager decides to shut out some types of reservations to reduce the amount of revenue lost to no-shows. What type of reservation is he most likely to eliminate?
    • A. 

      A. advance deposit guaranteed reservation

    • B. 

      B. travel agent guaranteed reservation

    • C. 

      C. credit card guaranteed reservation

    • D. 

      D. non-guaranteed reservation

  • 22. 
    The report that indicates which rooms are occupied and which guests are expected to check out the following day is called:
    • A. 

      A. the registration record.

    • B. 

      B. the occupancy report.

    • C. 

      C. the housekeeping status report.

    • D. 

      D. the room status discrepancy report.

  • 23. 
    The standard rate for a particular room is typically called:
    • A. 

      A. the AP rate.

    • B. 

      B. the room rate.

    • C. 

      C. the desk rate.

    • D. 

      D. the rack rate.

  • 24. 
    The Downtown Business Hotel has an elaborate fitness room, and it markets the facility as a health club to local residents. Members of the health club are granted in-house charge privileges. Which of the following types of folios created by the guest accounting module of a hotel property management system would be used to post food and beverage charges incurred by health club members?
    • A. 

      A. individual folio

    • B. 

      B. master folio

    • C. 

      C. non-guest folio

    • D. 

      D. control folio

  • 25. 
    During your shift, a fire alarm is triggered. Your property has had several false alarms recently and you suspect that this is another one. What should you do?
    • A. 

      A. Continue with your regular duties unless a manager notifies you that there is a real emergency.

    • B. 

      B. Treat it as the real thing until a manager or emergency personnel confirm that it’s a false alarm.

    • C. 

      C. Fill out a maintenance request to have the fault smoke and fire detectors repaired.

    • D. 

      D. Begin evacuating the property, but warn guests that the alarm might be a false one.