Types Of Hotels Quiz Questions

Unsafe conditions should be corrected immediately to ensure the safety of employees and prevent any potential accidents or injuries. Delaying the correction of unsafe conditions can increase the risk of accidents occurring and may result in serious harm to individuals. Therefore, it is important to address and rectify any unsafe conditions as soon as they are identified to maintain a safe working environment.

The person receiving the service is the best judge of service quality because they are directly experiencing and evaluating the service. They can provide valuable feedback based on their own expectations, needs, and satisfaction levels. Staff members and managers may have their own perspectives and biases, while the owner of the service business may have a vested interest in promoting their business. Therefore, the person receiving the service is the most objective and reliable judge of service quality.

World-class service hotels are most likely to employ a concierge because they prioritize providing exceptional service to their guests. A concierge is a dedicated staff member who assists guests with various tasks such as making reservations, arranging transportation, and providing recommendations for local attractions. These luxury hotels aim to offer a personalized and high-quality experience to their guests, and having a concierge is an integral part of achieving that goal.

Cotton is a natural fabric because it is derived from the cotton plant. It is made from the fibers of the cotton plant, which are spun into threads and then woven or knitted into fabric. Cotton is a popular choice for clothing and other textile products because it is breathable, soft, and comfortable to wear. It is also biodegradable and environmentally friendly compared to synthetic fabrics like acrylic, polyester, and nylon, which are made from chemicals and petroleum-based materials.

If the general manager restructures the management team and changes reporting relationships among departments, it is most likely that the organization chart will change. The organization chart represents the hierarchical structure of the company, including the reporting relationships between departments and positions. Therefore, any changes in the reporting relationships will require an update to the organization chart to accurately reflect the new structure.

Rajad should help Biondi make a billed-to-room call because she wants to place a call from the lobby and have it charged to her guest folio. This means that the cost of the call will be added to her hotel bill, rather than being paid for separately.

During a shift, if a fire alarm is triggered, it is important to treat it as a real emergency until a manager or emergency personnel confirm that it is a false alarm. This is necessary because the property has had several false alarms recently, and assuming it is another false alarm without proper confirmation could put lives and property at risk. It is better to err on the side of caution and take immediate action to ensure the safety of everyone until it is verified that there is no actual emergency.

At 80% occupancy, there would be 320 guestrooms to clean (400 rooms x 80%). Since the productivity standard is 30 minutes per room, it would take 30 minutes x 320 rooms = 9600 minutes to clean all the rooms. To convert this to labor hours, we divide by 60 (60 minutes in 1 hour), so 9600 minutes / 60 = 160 labor hours. Therefore, the correct answer is b. 160 labor hours.

The correct answer is a. check-outs. Check-outs are guestrooms that are vacated by guests and need to be cleaned before new guests can check-in. Room attendants generally clean check-out rooms first to ensure that they are ready for the next guests. Due outs refer to guests who are scheduled to check-out but have not yet done so. Layovers refer to guests who are staying in the hotel for a short period of time before continuing their journey. Stayovers refer to guests who are staying in the hotel for multiple nights.

The reservations manager is looking to reduce the amount of revenue lost to no-shows. Non-guaranteed reservations are the most likely to result in no-shows, as they do not require any form of payment or guarantee. By eliminating non-guaranteed reservations, the hotel can ensure that all rooms are occupied and minimize the risk of lost revenue.

The room's status changes from occupied to on-change at the time of check-out and settlement. This means that when a guest checks out of the room and completes the settlement process, the room's status is updated to on-change. This indicates that the room is no longer occupied by a guest and is now available for cleaning and preparation for the next guest.

The front office department in a hotel is considered a revenue center because it directly generates income for the hotel through activities such as room reservations, check-ins, and check-outs. This department is responsible for managing guest interactions, handling payments, and ensuring a smooth guest experience. By actively selling rooms and other hotel services, the front office department contributes to the overall revenue of the hotel.

A hotel or restaurant that offers the same amount of capacity regardless of demand is following a level-capacity strategy. This means that they maintain a consistent level of resources and do not adjust their capacity based on fluctuations in demand. This approach can be beneficial in terms of operational efficiency and cost management, as it allows the establishment to maintain a steady flow of operations without the need for frequent adjustments or investments in additional capacity.

The net outstanding balance on their account during the audit that evening would be the total amount of their room rate plus the lodging tax, minus the charge for lunch. The room rate is $200, and the lodging tax is 10% of the room rate, which is $20. So, the total amount for the room rate and lodging tax is $200 + $20 = $220. Since they charged the lunch check of $24 to their room, the net outstanding balance would be $220 + $24 = $244.

The housekeeping department in a hotel is considered a support center because it provides essential services that support the overall operations of the hotel. This department is responsible for maintaining cleanliness and orderliness in guest rooms, public areas, and other hotel facilities. They also provide assistance to guests by fulfilling their requests for additional amenities or housekeeping services. While the hotel-operated gift shop, food and beverage department, and front office department are all important areas in a hotel, they are primarily revenue-generating departments rather than support centers.

In the hotel industry, the most common method used to influence demand is through price. By adjusting the price of hotel rooms, hotels can attract or deter customers. Lowering prices can stimulate demand and attract more customers, while raising prices can reduce demand and attract more high-end customers. Price is a key factor that customers consider when choosing a hotel, so it is a powerful tool for influencing demand in the industry.

Fixed staff positions are positions that are scheduled to work regardless of the occupancy level of the hotel. These positions have set hours and are not dependent on the demand or workload of the hotel. They are typically full-time positions and provide stability and consistency in staffing levels. Shared staff positions, on the other hand, refer to positions that are shared among multiple departments or areas within the hotel. Variable staff positions are positions that vary in terms of hours and scheduling based on the occupancy level and demand of the hotel. Compressed staff positions refer to positions that have condensed or reduced hours.

The correct answer is a. Two. This is because the general rule for ladder safety is that for every four feet of ladder height, the base of the ladder should be one foot away from the wall. Therefore, for an eight-foot tall ladder, the footing should be two feet away from the wall.

Joining a referral group would allow the owner/manager of the Dew Drop Inn to benefit from the network and resources of other similar businesses in the group. This can help them gain exposure and attract customers without the need for expensive advertising. Additionally, being part of a referral group may also provide access to better supply prices through group purchasing power. This option allows the owner/manager to maintain flexibility in responding to local market conditions while still benefiting from the advantages of being part of a larger network.

The most common method of making a guaranteed reservation is by using a credit or debit card. This is because when a reservation is made with a credit or debit card, the hotel or establishment can guarantee the reservation and hold the room for the guest. The card is typically used to secure the reservation and may be charged in case of a no-show or cancellation. This method provides assurance to both the guest and the hotel that the reservation will be honored.

Room rates and taxes are typically posted to guest folios at the end of the day. This is because it allows the hotel to accurately calculate and record the charges incurred by each guest during their stay. Posting the charges at the end of the day ensures that any additional charges, such as room service or mini-bar expenses, are included in the final total. It also allows for any discounts or adjustments to be applied before the charges are posted.

The extraction step in the wash process refers to the process of removing excess water from the clothes after they have been washed. By extracting the water efficiently, the clothes are left with less moisture, which in turn reduces the time required for them to dry. Therefore, the correct answer is b. drying time.

In a service business, other customers are part of the service product. This means that the interaction and experience between customers play a crucial role in the overall service provided. Unlike in a manufacturing business where production and consumption are separate, in a service business, the presence and behavior of other customers can significantly impact the quality and value of the service being offered. Therefore, understanding and managing the interactions between customers becomes essential for delivering a satisfactory service.

The family is at the arrival stage in the guest cycle because they are just arriving at the hotel and are being assigned a room rate and room number by Dion. This stage occurs when guests first arrive at the hotel and begin the check-in process.

During the departure stage of the guest cycle, the front office updates a room's availability status and notifies the housekeeping department. This is because when a guest checks out, the room becomes vacant and needs to be cleaned and prepared for the next guest. Therefore, it is important for the front office to update the availability status of the room and inform the housekeeping department so that they can start the cleaning process.

Given that each room attendant is expected to clean 16 guestrooms per shift and the total time available for guestroom cleaning is 6 hours and 40 minutes, we can divide the total time by the number of guestrooms to find the time it takes for one room attendant to clean one guestroom.

6 hours and 40 minutes is equal to 400 minutes.

So, 400 minutes divided by 16 guestrooms equals 25 minutes per guestroom.

Therefore, the correct answer is c. 25 minutes.

Carpet fibers that have become twisted or crushed are experiencing pile distortion. This refers to the change in the appearance and texture of the carpet due to compression, matting, or crushing of the fibers. Pile distortion can occur over time with regular foot traffic or heavy furniture, causing the carpet to lose its original shape and resilience. It can make the carpet look uneven, matted, or flattened in certain areas.

The correct answer is b. the occupancy report. This report provides information about which rooms are currently occupied and also includes details about guests who are expected to check out the following day. It helps the hotel management keep track of room availability and plan for future reservations. The other options are not specific to this purpose.

The standard rate for a particular room is typically called the rack rate. This term is commonly used in the hotel industry to refer to the standard price or rate at which a room is sold before any discounts or promotions are applied. The rack rate is often displayed on a rack or board in the hotel lobby, hence the name. It serves as a reference point for pricing and can vary depending on factors such as seasonality and demand.

Cole has placed a collect call because the operator is asking Electra if she will accept the charges for the call. A collect call is a type of call where the person receiving the call is responsible for paying the charges.

The housekeeping manager would check the MSDS (Material Safety Data Sheet) from the cleaning solution manufacturer to see whether the accident posed a health hazard to Karl. The MSDS provides detailed information about the potential hazards of a chemical, including its composition, physical and chemical properties, health effects, and safety precautions. By reviewing the MSDS, the housekeeping manager can determine whether the cleaning solution contains any harmful substances that could pose a health risk to Karl after the accident.

An unfavorable variance refers to a situation where the actual result is worse than the budgeted or expected result. In this case, option b states that actual expenses exceed the budget, indicating that the company spent more than it had planned or anticipated. This is considered unfavorable because it can lead to financial difficulties and lower profitability for the company.

The carpet pile is the part of the carpet that you see and walk on. It refers to the surface of the carpet made up of individual fibers, which can be cut or looped. The pile is responsible for providing the desired texture, appearance, and comfort underfoot. It is the most visible and tactile component of carpet construction.

The productivity standard states that it takes 30 minutes to clean one guestroom. Therefore, to calculate the labor hours needed to clean guestrooms at 80% occupancy, we need to multiply the number of guestrooms by the time it takes to clean one guestroom. Since the hotel has 200 rooms and is at 80% occupancy, the number of guestrooms to be cleaned is 200 * 0.8 = 160. Multiplying this by the time it takes to clean one guestroom (30 minutes), we get 160 * 30 = 4800 minutes. To convert this to hours, we divide by 60, giving us 4800/60 = 80 labor hours. Therefore, the correct answer is c. 80 labor hours.

Noah has 12 rooms assigned to him for his entire shift. Each room requires 6 towels, 4 wash cloths, and 1 bath mat. To calculate the total number of towels, wash cloths, and bath mats he needs to stock his cart with, we multiply the number of each item required per room by the total number of rooms. So, 6 towels x 12 rooms = 72 towels, 4 wash cloths x 12 rooms = 48 wash cloths, and 1 bath mat x 12 rooms = 12 bath mats. Therefore, Noah needs to stock his cart with 36 towels, 24 wash cloths, and 6 bath mats.

If the spill is not attended to promptly, the water could seep into the carpet fibers and cause wicking. Wicking refers to the process where liquid travels upwards from the base of the carpet to the surface, bringing with it dirt and stains. This can result in visible discoloration and can be difficult to remove without professional cleaning. Pile distortion, fading, and pilling are not directly caused by water spills and would not be the expected outcome in this scenario.

Floor or shift supervisors typically draw up room assignments from the room status report. This is because they are responsible for overseeing the operations on a specific floor or shift and have the authority to assign rooms to the room attendants. Front desk agents may assist in the process by providing information about room availability, but the final decision and assignment are made by the supervisors. The general manager is not directly involved in the day-to-day room assignments and would delegate this task to the supervisors.

The question states that the hotel markets its fitness room as a health club to local residents. These local residents are referred to as health club members. Since they are not actual guests staying at the hotel, their charges for food and beverage would be posted on a non-guest folio. This type of folio is specifically used to track charges incurred by individuals who are not registered guests of the hotel.

Fabric softeners are used in the wash cycle of a laundry operation to reduce flatwork ironing, speed up extraction, and reduce drying time. They help to reduce wrinkles in the fabric, making it easier to iron or eliminating the need for ironing altogether. They also help to remove excess water from the fabric during the extraction process, which speeds up the drying time. Chlorine bleaches are used to remove stains and disinfect, oxygen bleaches are used to remove stains and brighten colors, and alkalies are used to remove grease and oil stains. None of these chemicals specifically address the issues of reducing flatwork ironing, speeding up extraction, and reducing drying time.

Cordelia, as a front office auditor, operates most often during the occupancy stage of the guest cycle. This is the stage when guests have already arrived at the hotel and are staying in their rooms. As an auditor, Cordelia is responsible for ensuring the accuracy of guest accounts, handling any billing or payment issues, and providing assistance and support to guests during their stay. Therefore, her role is most active and crucial during the occupancy stage.

Travel Dot Com offers an intersell agency service, which allows online members to book reservations at various establishments such as hotels, airlines, car rental agencies, and restaurants. This service acts as an intermediary between the members and the establishments, facilitating the booking process and providing a convenient platform for reservations.

The executive housekeeper records a loss of 24 gallons because the hotel started with 50 gallons and issued 2 gallons every day for 31 days, resulting in a total of 62 gallons used. The hotel then purchased 130 more gallons, bringing the total to 182 gallons. However, when the physical inventory is done, only 94 gallons are found. Therefore, there is a loss of 24 gallons (182 - 94 = 88, and 88 - 62 = 24).

The cost per use of the tablecloth offered by Vendor A can be calculated by dividing the total cost of the tablecloth (which includes the initial cost and the laundering cost) by the number of launderings it can withstand before looking below standard. The total cost of the tablecloth from Vendor A is $10 + $500 = $510. The tablecloth can withstand 400 launderings. Therefore, the cost per use is $510/400 = $1.28.

Folding usually sets the pace at which linens flow through the laundry process. After linens are washed and dried, they need to be folded before they can be stored or used again. Folding is a time-consuming task that requires attention to detail and precision. The speed at which linens are folded can impact the overall efficiency of the laundry process, as it determines how quickly linens can be returned to circulation. Therefore, folding plays a crucial role in setting the pace at which linens flow through the laundry process.

Front desk agents should time stamp phone messages upon receipt. This is important for keeping track of when the message was received, which can be useful for various reasons such as ensuring timely responses and documenting communication. Time stamping faxes and emails may also be important, but the question specifically asks for the type of message that should be time stamped, and the correct answer is phone messages.

The hotel has a minimum quantity of 400 gallons and a safety stock of 50 gallons. This means that the hotel needs to have at least 450 gallons of all-purpose cleaner at any given time. Since the vendor takes 5 days to deliver new orders, the hotel needs to have enough all-purpose cleaner to last for 5 days. Therefore, the hotel likely uses 70 gallons of all-purpose cleaner per day (450 gallons divided by 5 days).

The hotel uses 500 bars of soap each day and the vendor takes two weeks to deliver. To ensure that there is enough stock to last until the next delivery, the hotel needs to have a safety stock level of 4,000 bars. Therefore, the minimum quantity needed for soap bars would be the sum of the daily usage and the safety stock level for the two-week period. This can be calculated as 500 bars per day x 14 days (two weeks) + 4,000 bars = 11,000 bars. Therefore, the correct answer is d. 11,000.

The $300 transaction was a credit because Vladimir Druschev paid for his room and meals using a debit card. When a debit card is used, the money is deducted directly from the cardholder's bank account, which is considered a credit transaction.

The general manager is responsible for overseeing all aspects of the hotel, including housekeeping. They are in charge of setting the overall goals and strategies for the hotel, which includes determining the cleaning responsibilities for the housekeeping department. The general manager works closely with the executive housekeeper, rooms division director, and manager of operations to ensure that the cleaning responsibilities are aligned with the hotel's standards and objectives. Therefore, the correct answer is c. the general manager.

Direct billings must be arranged and approved by the hotel's credit department before or during guest registration. This is because the credit department is responsible for evaluating the creditworthiness of guests and ensuring that they have the necessary funds or credit to cover their expenses. By involving the credit department in the process, the hotel can minimize the risk of non-payment and ensure that proper billing arrangements are made. The front desk agent may facilitate the direct billing process, but the ultimate approval and coordination is handled by the credit department.