To test collectors retention of information provided in the handout "What Every Collector Should Know, Part 1"
We can settle an account for whatever we feel is a good number.
A piece of bedding material used to make a tent.
The client has provided us with a percentage of the balance that they would be willing to accept as settlement in full on any of their accounts.
None of the above.
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Shift +3
Shift +M (for money!)
The Z key
Asking the collector next to you.
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True
False
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The buyer must hang a sign in a public place of the business for 6 months prior and 6 months after the sale announcing their intent to buy the business.
The seller has no liability once the business has been sold.
The seller must provide the buyer with a list of existing creditors.
The seller must announce every hour on the hour of their intent to sell the business for 10 days prior to the sale.
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True
False
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Ask them out on a date
NOT discuss the asset & liability investigation into their financial solvency.
Verify their name, position with the company and that they are authorized to speak on behalf of the company and its financial situation.
Wish them a Merry Christmas or Happy Hanukah as appropriate.
NOT tell them who the client is or the amount referred to us.
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Have lunch early.
Stat the client
Accept less than the balance owed.
Pitch a tent.
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True
False
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True
False
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True
False
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You don't have to. The call was not from a debtor.
You don't have to. That's sale's responsibility.
PB/SC
PB/ME
IN/IO
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True
False
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Call the debtor the next day and recreate the sense of urgency.
Properly status the account and date out a week to see if they will call you then.
Stat sales that the debtor is not responding
Request close and offset as debtor has no intentions to pay.
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TR/MN
PO/ME
ID/MW
PB/RP
PB/ME
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AC/MW
AC/PD
PB/SC
IN/ME
ID/PP
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Ask them when they can pay.
Ask them if they are preapred to pay it today, then be quiet knowing that the first to talk loses.
Ask them if they need the invoice.
Ask them if this sounds about right.
Any of the above. Phrasing really doesn't matter
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True
False
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Corporation and Limited Liability Corporation
Sole Proprietorship and General Partnership
Limited Partners
Any of the above
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Do a search engine search on the debtor company then call the debtor to test their willingness to pay.
Brush your teeth
Search for news or a website for the debtor, cross-reference the address & phone, check SOS for corporate make and verify the client provided phone number.
Call the client and verify placement, balance and phone number placed, check SOS for other concerned parties, advise sales we are sending to PIC.
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True
False
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Sole Proprietorship
General Partnership
Limited Partnership
Corporation
Foreign Corporation
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The "+" key
The "=" key
Shift + Insert keys
F3
F6
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IR/IO
IR/PP
ME/MW
PB/PR
ID/SC
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True
False
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True
False
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It was probably paid prior. Since it's a "no call client" you just need to send a y-mail to sales.
After asking the debtor to forward to you proof of payment, you would use the action result code is ID/PD. You would note the file regarding the call, change the status code to "23" dispute and activity code to "PC". Send a y-mail to the sales rep requesting verification of the direct payment and date the file ahead 3 business days to follow-up on the debtor for proof of payment and the sales/client/accounting for the direct payment verification and posting.
After asking the debtor to forward to you proof of payment, you would use the action result code is PB/ME. You would note the file regarding the call, change the status code to "11" pmts to client and activity code to "WR". Send a y-mail to the sales rep requesting verification of the direct payment and date the file ahead 10 business days to follow-up on the debtor for proof of payment and the sales/client/accounting for the direct payment verification and posting.
In a paperless environment, you only need to update the action/result code as PB/IO as that says it all.
None of the above.
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True
False
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Creditors can look to officers to satisfy the corporations debt
Creditors can only look to the to the corporation for settlement of their claim
Creditors can look to officers personally to satisfy the corporations debts is they signed a personal guaranty.
Both B and C
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BM
IM
ME
MM
None of the above
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