[week 6][imd312_chapter 3_tutorial Pop Quiz/Exercise]

Output consists of:

Techniques Of Evaluation are consist of  Level 1: Evaluation Of Resources Level 2: Evaluation Of Reference  Transactions Level 3: Evaluation Of Reference Services

One of criteria of evaluating reference collections is the reputation of materials as indicated by their inclusion in standard lists.

Evaluation of reference staff is a personnel evaluation which normally takes into account two different criteria, one of the criteria is: ) the characteristics of the employee (in terms of qualifications for the position)

Unobtrusive evaluation asked about :     - whether they found what they needed     - whether they were satisfied by the service     provided     - whether the reference staff appeared     efficient, friendly, etc.

Techniques of Evaluation •  i. Unobtrusive •  ii. Obtrusive •  iii. Compilation of reference statistics

Proxy users were hired to approach reference desks, and it is one of the technique of obtrusive technique.

One of the Weaknesses of Obtrusive Techniques is: What is being solicited are opinions rather than facts, therefore nor necessarily a reflection of reality.

One of the methods of evaluation of reference service is Evaluate the content- accuracy, scope, authority, etc

The methods of reference service are:

Example of Outputs are: Reference materials and staff.

Factual question and instruction given are the examples of Level 1: Evaluation of resources

Self evaluation : the librarians themselves in the best position to observe the quality of service provided by them

Management by Objectives Model (MBO) has great potential in reference service whereby  the workers’ characteristics and performance are evaluated by themselves & by others such as supervisors and co-workers

Reference transaction is defined as an information contact that involves the use, recommendation, interpretation, or instruction in the use of one or more information sources, or knowledge of such sources, by a member of the reference or information staff.