[week 6][imd312_chapter 3_tutorial Pop Quiz/Exercise]

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Questions and Answers

1.

Output consists of:
- A.
  
  Reference materials
- B.
  
  Staff
- C.
  
  Factual questions
- D.
  
  Library skills
Correct Answer
C. Factual questions
2.

Techniques Of Evaluation are consist of Level 1: Evaluation Of Resources Level 2: Evaluation Of Reference Transactions Level 3: Evaluation Of Reference Services
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
3.

One of criteria of evaluating reference collections is the reputation of materials as indicated by their inclusion in standard lists.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
4.

Evaluation of reference staff is a personnel evaluation which normally takes into account two different criteria, one of the criteria is: ) the characteristics of the employee (in terms of qualifications for the position)
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
5.

Unobtrusive evaluation asked about : - whether they found what they needed - whether they were satisfied by the service provided - whether the reference staff appeared efficient, friendly, etc.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
6.

Techniques of Evaluation • i. Unobtrusive • ii. Obtrusive • iii. Compilation of reference statistics
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
7.

Proxy users were hired to approach reference desks, and it is one of the technique of obtrusive technique.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
8.

One of the Weaknesses of Obtrusive Techniques is: What is being solicited are opinions rather than facts, therefore nor necessarily a reflection of reality.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
9.

One of the methods of evaluation of reference service is Evaluate the content- accuracy, scope, authority, etc
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
10.

The methods of reference service are:
- A.
  
  Survey
- B.
  
  Unobtrusive
- C.
  
  Obtrusive
- D.
  
  Input
Correct Answer
A. Survey
11.

Example of Outputs are: Reference materials and staff.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
12.

Factual question and instruction given are the examples of Level 1: Evaluation of resources
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
13.

Self evaluation : the librarians themselves in the best position to observe the quality of service provided by them
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
14.

Management by Objectives Model (MBO) has great potential in reference service whereby the workers’ characteristics and performance are evaluated by themselves & by others such as supervisors and co-workers
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
15.

Reference transaction is defined as an information contact that involves the use, recommendation, interpretation, or instruction in the use of one or more information sources, or knowledge of such sources, by a member of the reference or information staff.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

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Current Version
Mar 21, 2022

Quiz Edited by
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Apr 19, 2020

Quiz Created by
Imd1222019

[week 6][imd312_chapter 3_tutorial Pop Quiz/Exercise]

Output consists of:

Techniques Of Evaluation are consist of Level 1: Evaluation Of Resources Level 2: Evaluation Of Reference Transactions Level 3: Evaluation Of Reference Services

One of criteria of evaluating reference collections is the reputation of materials as indicated by their inclusion in standard lists.

Evaluation of reference staff is a personnel evaluation which normally takes into account two different criteria, one of the criteria is: ) the characteristics of the employee (in terms of qualifications for the position)

Unobtrusive evaluation asked about : - whether they found what they needed - whether they were satisfied by the service provided - whether the reference staff appeared efficient, friendly, etc.

Techniques of Evaluation • i. Unobtrusive • ii. Obtrusive • iii. Compilation of reference statistics

Proxy users were hired to approach reference desks, and it is one of the technique of obtrusive technique.

One of the Weaknesses of Obtrusive Techniques is: What is being solicited are opinions rather than facts, therefore nor necessarily a reflection of reality.

One of the methods of evaluation of reference service is Evaluate the content- accuracy, scope, authority, etc

The methods of reference service are:

Example of Outputs are: Reference materials and staff.

Factual question and instruction given are the examples of Level 1: Evaluation of resources

Self evaluation : the librarians themselves in the best position to observe the quality of service provided by them

Management by Objectives Model (MBO) has great potential in reference service whereby the workers’ characteristics and performance are evaluated by themselves & by others such as supervisors and co-workers

Reference transaction is defined as an information contact that involves the use, recommendation, interpretation, or instruction in the use of one or more information sources, or knowledge of such sources, by a member of the reference or information staff.