[week 6][imd312_chapter 3_tutorial Pop Quiz/Exercise]

1. Techniques Of Evaluation are consist of Level 1: Evaluation Of Resources Level 2: Evaluation Of Reference Transactions Level 3: Evaluation Of Reference Services

True

False

2. Techniques of Evaluation • i. Unobtrusive • ii. Obtrusive • iii. Compilation of reference statistics

True

False

3. Self evaluation : the librarians themselves in the best position to observe the quality of service provided by them

True

False

4. One of the Weaknesses of Obtrusive Techniques is: What is being solicited are opinions rather than facts, therefore nor necessarily a reflection of reality.

True

False

5. One of criteria of evaluating reference collections is the reputation of materials as indicated by their inclusion in standard lists.

True

False

6. Management by Objectives Model (MBO) has great potential in reference service whereby the workers' characteristics and performance are evaluated by themselves & by others such as supervisors and co-workers

True

False

7. The methods of reference service are:

Survey

Unobtrusive

Obtrusive

Input

8. Reference transaction is defined as an information contact that involves the use, recommendation, interpretation, or instruction in the use of one or more information sources, or knowledge of such sources, by a member of the reference or information staff.

True

False

9. Evaluation of reference staff is a personnel evaluation which normally takes into account two different criteria, one of the criteria is: ) the characteristics of the employee (in terms of qualifications for the position)

True

False

10. Example of Outputs are: Reference materials and staff.

True

False

11. Output consists of:

Reference materials

Staff

Factual questions

Library skills

12. Unobtrusive evaluation asked about : - whether they found what they needed - whether they were satisfied by the service provided - whether the reference staff appeared efficient, friendly, etc.

True

False