Receptionist Skills And Management Quiz!

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Receptionist Skills And Management Quiz! - Quiz

A good organization always craves perfection in their work and maintaining professional relationships. A company's image depends upon the receptionist who is in charge of making one-to-one conversation on the phone and face to face. Take this quiz to test your knowledge about interpersonal and managerial skills. So, let's try out the quiz. All the best!


Questions and Answers
  • 1. 

    You work as a receptionist in Baltow Shipping Pte Ltd. Why is the receptionist role important to the company?

    • A.

      Because the receptionist is a helpful and provide assistance to all other departments

    • B.

      Because the receptionist is the first point of contact in a company and he or she represents the company's image.

    • C.

      Because the receptionist receives customer's complaint.

    • D.

      Because the receptionist is an effective communicator.

    Correct Answer
    B. Because the receptionist is the first point of contact in a company and he or she represents the company's image.
    Explanation
    The receptionist role is important to the company because they are the first point of contact for anyone who visits or calls the company. As the first impression of the company, the receptionist represents the company's image and sets the tone for the customer's experience. They provide assistance and guidance to all other departments, ensuring smooth communication and operations within the company. Additionally, being an effective communicator, the receptionist plays a crucial role in resolving customer complaints and addressing their needs.

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  • 2. 

    Which of the following does not belong in a receptionist area?

    • A.

      A receptionist desk.

    • B.

      A waiting area with sofa.

    • C.

      Water cooler and coffee table.

    • D.

      The company's organisation chart.

    • E.

      Telephone directories.

    Correct Answer
    C. Water cooler and coffee table.
    Explanation
    The water cooler and coffee table do not belong in a receptionist area because they are not essential for the receptionist's duties and responsibilities. The receptionist area typically includes items that are directly related to the receptionist's role, such as a receptionist desk, waiting area with sofa for visitors, telephone directories for easy access to contact information, and the company's organization chart for reference. However, a water cooler and coffee table are more commonly found in break rooms or common areas for employees to relax and socialize, rather than in the receptionist area.

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  • 3. 

    Sally works as a receptionist. She receives the following instruction at 0900 am in the morning. Which of the following is the most important?

    • A.

      The checking of daily emails and in coming mails.

    • B.

      The delivery of office furnitures will arrive by the afternoon.

    • C.

      Sales manager is expecting a parcel from the head office by 10am.

    • D.

      Her boss needs her to fax to him the latest sales report.

    • E.

      The toilet paper supplies need to be re-stock.

    Correct Answer
    A. The checking of daily emails and in coming mails.
    Explanation
    The most important task for Sally as a receptionist is to check the daily emails and incoming mails. This is crucial because it allows her to stay updated on any important information, messages, or requests from clients, colleagues, or superiors. By prioritizing this task, Sally ensures effective communication within the office and can promptly address any urgent matters or respond to inquiries. Additionally, checking emails and incoming mails helps maintain a professional image and ensures that no important messages or opportunities are missed.

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  • 4. 

    Sally wants to send out company fliers to all the car accessories suppliers in the Ang Mo Kio area. Which of the following directories should she look at?

    • A.

      Street directory

    • B.

      Yellow pages, residential listing

    • C.

      Singapore buying guide

    • D.

      Singapore bus directory

    • E.

      Yellow pages, business listing

    Correct Answer
    E. Yellow pages, business listing
    Explanation
    Sally should look at the Yellow pages, business listing because it contains contact information for businesses, including car accessories suppliers, in the Ang Mo Kio area. The street directory provides information about the streets and roads in the area, but does not list specific businesses. The Yellow pages, residential listing includes contact information for residential addresses, not businesses. The Singapore buying guide may provide general information about shopping, but may not specifically list car accessories suppliers. The Singapore bus directory provides information about bus routes and schedules, but does not list businesses.

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  • 5. 

    Which of the following is not an attribute of a GOOD receptionist?

    • A.

      Take initiative and helpful.

    • B.

      Smile and persuade visitors to come back again.

    • C.

      Pleasant personality.

    • D.

      Tactful and sensitive when treating angry customers.

    • E.

      Considerate and courteous.

    Correct Answer
    B. Smile and persuade visitors to come back again.
    Explanation
    The attribute "Smile and persuade visitors to come back again" is not necessarily an attribute of a good receptionist because while it is important for a receptionist to be friendly and welcoming, their main role is to provide assistance and support to visitors, not to persuade them to come back. A good receptionist should prioritize being helpful, taking initiative, having a pleasant personality, being tactful and sensitive when dealing with angry customers, and being considerate and courteous.

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  • 6. 

    What do you need to be an effective worker?

    • A.

      Goals and objectives.

    • B.

      Customers and sales.

    • C.

      Computer and equipments.

    • D.

      Logistics and support.

    • E.

      Deadlines and resources.

    Correct Answer
    A. Goals and objectives.
    Explanation
    To be an effective worker, having clear goals and objectives is essential. This provides a sense of direction and purpose, allowing individuals to prioritize their tasks and focus on what needs to be accomplished. Goals and objectives also help in measuring progress and success, as they provide a benchmark for performance evaluation. Without goals and objectives, workers may lack motivation and productivity, as they may not have a clear understanding of what they are working towards. Therefore, having goals and objectives is crucial for being an effective worker.

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  • 7. 

    Good interpersonal skill is required in which of the following circumstance?

    • A.

      Polite and friendly when taking and making an offical calls.

    • B.

      A job requisite for position of hotel front desk.

    • C.

      A job requisite for position of toilet cleaner.

    • D.

      Communicating with fellow colleague.

    • E.

      All of the above.

    Correct Answer
    E. All of the above.
    Explanation
    Good interpersonal skills are required in all of the given circumstances. When taking and making official calls, it is important to be polite and friendly to create a positive impression. In the position of a hotel front desk, good interpersonal skills are necessary to interact with guests and provide excellent customer service. Even in the position of a toilet cleaner, having good interpersonal skills is important to communicate effectively with colleagues and maintain a harmonious working environment. Therefore, all of the given options require good interpersonal skills.

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  • 8. 

    An office worker can obtain internal information from?

    • A.

      The intranet.

    • B.

      The yellow pages.

    • C.

      The Company's database.

    • D.

      All of the above.

    Correct Answer
    C. The Company's database.
    Explanation
    An office worker can obtain internal information from the company's database. The intranet is a network that provides internal communication and resources, but it may not necessarily contain all the internal information. The yellow pages are a directory of businesses and organizations, which would not typically provide internal information. Therefore, the most reliable and comprehensive source for internal information would be the company's own database.

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  • 9. 

    Another name for interpersonal communication is:

    • A.

      Mass communication 

    • B.

      Face to face public communication 

    • C.

      Dyadic communication 

    • D.

      Virtual reality 

    Correct Answer
    C. Dyadic communication 
    Explanation
    Dyadic communication refers to communication that occurs between two people. It involves a two-way exchange of information, ideas, and emotions. This type of communication is characterized by its personal and intimate nature, as it allows individuals to establish a close connection and build relationships. Unlike mass communication, which involves the dissemination of information to a large audience, dyadic communication focuses on the interaction and mutual understanding between two individuals. Therefore, dyadic communication is another term used to describe interpersonal communication.

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  • 10. 

    When your text says that interpersonal communication can be thought of as a constellation of behaviours, it means that:

    • A.

      It is important to understand the joint actions people perform when they are together.

    • B.

      It is important to understand how people label and evaluate relationships

    • C.

      It is important to understand the opposing forces that pull communicators in different directions

    • D.

      None of the above; interpersonal communication is not a constellation of behaviors

    Correct Answer
    A. It is important to understand the joint actions people perform when they are together.
    Explanation
    The explanation for the given correct answer is that when interpersonal communication is described as a constellation of behaviors, it means that it is important to understand the joint actions people perform when they are together. This implies that interpersonal communication involves a range of behaviors and actions that individuals engage in when they interact with each other. By understanding these joint actions, one can gain insights into the dynamics of interpersonal communication and how individuals interact and communicate with each other in various social contexts.

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