Receptionist Interpersonal Skills And Management Quiz!

10 Questions | Total Attempts: 418

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Management Skills Quizzes & Trivia

A good organisation always craves for perfection in their work and maintaining professional relationships. A company's image depends upon the receptionist who is in charge of making one to one conversation on phone and face to face. Take this quiz to test your knowledge about interpersonal and managerial skills. So, let's try out the quiz. All the best!


Questions and Answers
  • 1. 
    You work as a receptionist in Baltow Shipping Pte Ltd. Why is the receptionist role important to the company?
    • A. 

      Because the receptionist is a helpful and provide assistance to all other departments

    • B. 

      Because the receptionist is the first point of contact in a company and he or she represents the company's image.

    • C. 

      Because the receptionist receives customer's complaint.

    • D. 

      Because the receptionist is an effective communicator.

  • 2. 
    Which of the following does not belong in a receptionist area?
    • A. 

      A receptionist desk.

    • B. 

      A waiting area with sofa.

    • C. 

      Water cooler and coffee table.

    • D. 

      The company's organisation chart.

    • E. 

      Telephone directories.

  • 3. 
    Sally works as a receptionist. She receives the following instruction at 0900 am in the morning. Which of the following is the most important?
    • A. 

      The checking of daily emails and in coming mails.

    • B. 

      The delivery of office furnitures will arrive by the afternoon.

    • C. 

      Sales manager is expecting a parcel from the head office by 10am.

    • D. 

      Her boss needs her to fax to him the latest sales report.

    • E. 

      The toilet paper supplies need to be re-stock.

  • 4. 
    Sally wants to send out company fliers to all the car accessories suppliers in Ang Mo Kio area. Which of the following directories should she look at?
    • A. 

      Street directory

    • B. 

      Yellow pages, residential listing

    • C. 

      Singapore buying guide

    • D. 

      Singapore bus directory

    • E. 

      Yellow pages, business listing

  • 5. 
    Which of the following is not an attribute of a GOOD receptionist?
    • A. 

      Take initiative and helpful.

    • B. 

      Smile and persuade visitors to come back again.

    • C. 

      Pleasant personality.

    • D. 

      Tactful and sensitive when treating angry customers.

    • E. 

      Considerate and courteous.

  • 6. 
    What do you need to be an effective worker?
    • A. 

      Goals and objectives.

    • B. 

      Customers and sales.

    • C. 

      Computer and equipments.

    • D. 

      Logistics and support.

    • E. 

      Deadlines and resources.

  • 7. 
    Good interpersonal skill is require in which of the following circumstance?
    • A. 

      Polite and friendly when taking and making an offical calls.

    • B. 

      A job requisite for position of hotel front desk.

    • C. 

      A job requisite for position of toilet cleaner.

    • D. 

      Communicating with fellow colleague.

    • E. 

      All of the above.

  • 8. 
    An office worker can obtain internal information from?
    • A. 

      The intranet.

    • B. 

      The yellow pages.

    • C. 

      The Company's database.

    • D. 

      All of the above.

  • 9. 
    Another name for interpersonal communication is
    • A. 

      Mass communication 

    • B. 

      Face to face public communication 

    • C. 

      Dyadic communication 

    • D. 

      Virtual reality 

  • 10. 
    When your text says that interpersonal communication can be thought of as a constellation of behaviours, it means that:
    • A. 

      It is important to understand the joint actions people perform when they are together.

    • B. 

      It is important to understand how people label and evaluate relationships

    • C. 

      It is important to understand the opposing forces that pull communicators in different directions

    • D. 

      None of the above; interpersonal communication is not a constellation of behaviors