This quiz assesses knowledge in daily operations and patient processing within a medical office, focusing on tasks like reception area management, insurance documentation, patient preparation, and checkout procedures. It is crucial for efficient office management and compliance with healthcare standards.
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Get the medical provider
Put the patient on hold
Ask if they are alone
Ask if they need assistance
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Tell the patient that they will just have to wait
Offer a complimentary beverage and snack
Offer to rescedule the patient
Tell the patient they will have to see another physician on staff
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Provider participation with insurance
Request to purchase insurance
Inquiring if the doctor is married
Asking for answers in a survey
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True
False
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Walls painted white for sterile look
Overstuffed chairs and couches for seating
Current magazines appropraite for clientele
Music suited for the office staff
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Call the insurance company and verify eligibility of coverage
Pull all the charts that are listed on the schedule and put in order of appointment
Call the patient on the day of the appointment to remind them
Verify the information required for the visit is in the pateints chart
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Ambulance services
Poison control
Laboratories
Lawyers
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Ask if there is anything else you can do
Ask if they have any questions
Ask if they need any other appointments
Ask when they would like to return
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Billing patient statements
Ordering of supplies
Processing mail
Equipment maintenance
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Phone numbers
Fire exit routes
Unlocked storage areas
Computers
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Quiz Review Timeline (Updated): Mar 20, 2023 +
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