The Office Management Quiz: MCQ Trivia

15 Questions

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Office Quizzes & Trivia

Questions and Answers
  • 1. 
    When new equipment is needed for a medical office, you must decide whether to_________ or purchase the item.
    • A. 

      Troubleshooting

    • B. 

      Manual

    • C. 

      Lease

    • D. 

      Prepay

  • 2. 
    Adding machines or ___________________ can be used for most routine office calculations.
    • A. 

      Interactive

    • B. 

      Cell

    • C. 

      Maintence

    • D. 

      Calculators

  • 3. 
    The medical assistant should leave only enough information on an answering machine or fax machine to enable a patient to return the call. This will place the MA in compliance with ______________ law.
    • A. 

      Maintence

    • B. 

      Spoken

    • C. 

      HIPAA

    • D. 

      Warranty

  • 4. 
    The _______________ eliminated the need for offices to use carbon paper to reproduce documents as they were being typed and enabled office staff to make unlimited copies.
    • A. 

      Photocopier

    • B. 

      Three

    • C. 

      Troubleshooting

    • D. 

      Prepay

  • 5. 
    To contact a physician who is out of the office, the medical assistant can use a _______________________ pager to send a message that the physician can read on the display screen
    • A. 

      Manual

    • B. 

      Three

    • C. 

      Communication

    • D. 

      Interactive

  • 6. 
    The best source about maintaining a piece of equipment is the ___________ that comes with it because it provides the basic information about setup, functions, special features, & problems that may occur.
    • A. 

      Inventory

    • B. 

      Manual

    • C. 

      Spoken

    • D. 

      Communication

  • 7. 
    There should be a designated area for use of ______ phones in the medical office.
    • A. 

      Cell

    • B. 

      Communication

    • C. 

      Warranty

  • 8. 
    Prior to purchasing a piece of equipment, the _________ should be evaluated to determine service& parts replacement guarantees.
    • A. 

      Three

    • B. 

      Warranty

    • C. 

      Troubleshooting

    • D. 

      Spoken

  • 9. 
    A(n)__________________  contract specifies when equipment will be cleaned, checked for worn parts & repaired.
    • A. 

      Maintence

    • B. 

      Prepay

    • C. 

      Spoken

    • D. 

      Communication

  • 10. 
    The __________ of office equipment provides relevant information about the equipment, as well as whether an item is due for replacement.
    • A. 

      Troubleshooting

    • B. 

      Lease

    • C. 

      Inventory

    • D. 

      Cell

  • 11. 
    Postage meters apply the exact amount of postage to an envelope & some types can add the name of the practice at the same time postage is applied. However, regardless of the model, you must _______ the postage.
    • A. 

      Troubleshooting

    • B. 

      Three

    • C. 

      Prepay

    • D. 

      Manual

  • 12. 
    When setting up an automated voice response unit to answer phone calls, remember that the use of more than _____________ menu levels may be frustrating to callers.
    • A. 

      Three

    • B. 

      HIPAA

    • C. 

      Lease

  • 13. 
    The process that is used to solve equipment problems by elminating simple cause is called _____________
    • A. 

      Prepay

    • B. 

      Maintenance

    • C. 

      Lease

  • 14. 
    Dictation transcription equipment is used to convert ______________ words into written form.
    • A. 

      Communication

    • B. 

      Spoken

    • C. 

      Lease

  • 15. 
    One of the medical assistant's responsibilities is maintaining and operating the medical office's________________ equipment.
    • A. 

      Spoken

    • B. 

      Communication

    • C. 

      Calculators