The Office Management Quiz: MCQ Trivia

15 Questions | Total Attempts: 19

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The Office Management Quiz: MCQ Trivia

Managers are expected to have some control over their stuff so that they follow the guidelines stipulated to make the office conducive and goal attainment of objectives imminent. In this office management quiz, you will test out what you would do in the different scenarios and how right it is—all the best as you tackle it and keep growing your managerial skills.


Questions and Answers
  • 1. 
    When new equipment is needed for a medical office, you must decide whether to_________ or purchase the item.
    • A. 

      Troubleshooting

    • B. 

      Manual

    • C. 

      Lease

    • D. 

      Prepay

  • 2. 
    Adding machines or ___________________ can be used for most routine office calculations.
    • A. 

      Interactive

    • B. 

      Cell

    • C. 

      Maintence

    • D. 

      Calculators

  • 3. 
    The medical assistant should leave only enough information on an answering machine or fax machine to enable a patient to return the call. This will place the MA in compliance with ______________ law.
    • A. 

      Maintence

    • B. 

      Spoken

    • C. 

      HIPAA

    • D. 

      Warranty

  • 4. 
    The _______________ eliminated the need for offices to use carbon paper to reproduce documents as they were being typed and enabled office staff to make unlimited copies.
    • A. 

      Photocopier

    • B. 

      Three

    • C. 

      Troubleshooting

    • D. 

      Prepay

  • 5. 
    To contact a physician who is out of the office, the medical assistant can use a _______________________ pager to send a message that the physician can read on the display screen
    • A. 

      Manual

    • B. 

      Three

    • C. 

      Communication

    • D. 

      Interactive

  • 6. 
    The best source about maintaining a piece of equipment is the ___________ that comes with it because it provides the basic information about setup, functions, special features, & problems that may occur.
    • A. 

      Inventory

    • B. 

      Manual

    • C. 

      Spoken

    • D. 

      Communication

  • 7. 
    There should be a designated area for use of ______ phones in the medical office.
    • A. 

      Cell

    • B. 

      Communication

    • C. 

      Warranty

  • 8. 
    Prior to purchasing a piece of equipment, the _________ should be evaluated to determine service& parts replacement guarantees.
    • A. 

      Three

    • B. 

      Warranty

    • C. 

      Troubleshooting

    • D. 

      Spoken

  • 9. 
    A(n)__________________  contract specifies when equipment will be cleaned, checked for worn parts & repaired.
    • A. 

      Maintence

    • B. 

      Prepay

    • C. 

      Spoken

    • D. 

      Communication

  • 10. 
    The __________ of office equipment provides relevant information about the equipment, as well as whether an item is due for replacement.
    • A. 

      Troubleshooting

    • B. 

      Lease

    • C. 

      Inventory

    • D. 

      Cell

  • 11. 
    Postage meters apply the exact amount of postage to an envelope & some types can add the name of the practice at the same time postage is applied. However, regardless of the model, you must _______ the postage.
    • A. 

      Troubleshooting

    • B. 

      Three

    • C. 

      Prepay

    • D. 

      Manual

  • 12. 
    When setting up an automated voice response unit to answer phone calls, remember that the use of more than _____________ menu levels may be frustrating to callers.
    • A. 

      Three

    • B. 

      HIPAA

    • C. 

      Lease

  • 13. 
    The process that is used to solve equipment problems by elminating simple cause is called _____________
    • A. 

      Prepay

    • B. 

      Maintenance

    • C. 

      Lease

  • 14. 
    Dictation transcription equipment is used to convert ______________ words into written form.
    • A. 

      Communication

    • B. 

      Spoken

    • C. 

      Lease

  • 15. 
    One of the medical assistant's responsibilities is maintaining and operating the medical office's________________ equipment.
    • A. 

      Spoken

    • B. 

      Communication

    • C. 

      Calculators

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