Office Management - Part I
This quiz will be taken by Mrs. Vance's Office Management class and will count as a Final Exam and college EDGE credit. Students must score a 75% or better to receive the EDGE credit. The exam also counts as a part of your final semester grade. Good Luck Ashley, Brittany, Jenna, Jessi, Jessica, Mark and Rachel!
- 1.All of the following are examples of professional conduct EXCEPT
- A.
Courtesy
- B.
Honesty
- C.
Gossip
- D.
Loyalty
- 2.When taking a telephone message, it is important to record the date, time, telephone number, and
- A.
Mailing address
- B.
Name of caller
- C.
Fax number
- D.
E-mail address
- E.
All of the above
- 3.Teamwork consists of
- A.
Dependability, responsibility, understanding
- B.
Dependability, positive attitude, inconsistency
- C.
Being helpful, being overbearing, being responsible
- D.
Patronizing, understanding, cooperativeness
- E.
None of the above
- 4.Which of the following is the USPS format to use when addressing the last line of an envelope?
- A.
WAYNE, W.V. 25570-1000
- B.
Wayne, WV 25570-1000
- C.
Wayne WV 25570-1000
- D.
WAYNE WV 25570-1000
- E.
Both C and D
- 5.Initial introduction to a new company and job is called _____.
- A.
Orientation
- B.
Performance review
- C.
An interview
- D.
None of the above
- 6.You should perform preventive maintenance on a computer/computer system
- A.
As brekdowns on equipment occur
- B.
Every day
- C.
On a regular basis
- D.
When new equipment is installed
- E.
All of the above
- 7.Facsimile, often called fax,
- A.
Transfers images electronicallly using telephone lines.
- B.
Is an easy-to-use, convenient, relatively inexpensive, fast way to transmit and receive information.
- C.
Is a convenient but relatively expensive way to transmit and receive information.
- D.
All of the above
- E.
Both A and B
- 8.A sum of money available to pay small expenditures is called a(n)
- A.
Office cash fund
- B.
Petty cash fund
- C.
Emergency cash fund
- D.
Discretionary account
- 9.Last week your gross earnings were $1,500 and your deductions were $180 for federal income tax, $60 for FICA, $25 for state income tax, and $40 for insurance. Your net pay is
- A.
$1,295
- B.
$1,195
- C.
$1,205
- D.
$1,105
- 10.A check that has been written, but not yet recorded or paid by the bank is
- A.
A bounced check
- B.
A canceled check
- C.
A dishonored check
- D.
An outstanding check
- E.
None of the above
- 11.When trying to resolve a conflict, be objective and focus on the issue--not the person.
- A.
True
- B.
Falso
- 12.To create a budget, the MOST useful software tool is a
- A.
Computer form
- B.
Database
- C.
Spreadsheet
- D.
Template
- E.
None of the above
- 13.The second indexing unit of "The J C Penney Store" is
- A.
The
- B.
J
- C.
Penney
- D.
Store
- E.
C
- 14.A numeric file does NOT require
- A.
Indexing
- B.
Sorting
- C.
Number assignment
- D.
A retrieval bar code
- E.
Coding
- 15.A chronological file divided into 12 monthly divisions with 31 daily parts for the current month is called
- A.
A current file
- B.
A monthly file
- C.
A reminder file
- D.
A tickler file
- 16.A tickler file must be checked
- A.
Monthly
- B.
Daily
- C.
Weekly
- D.
Annually
- 17.The home row keys on a 10-key calculator keypad are
- A.
0, 1, 2
- B.
1, 2, 3
- C.
4, 5, 6
- D.
5, 6, 7
- E.
3, 4, 5
- 18.If you work in a small office, you probably will be responsible for all the details involved with processing outgoing mail.
- A.
True
- B.
False
- 19.Searching for specific records and asking questions about a table in a database involves the use of
- A.
Tables
- B.
Forms
- C.
Queries
- D.
Reports
- E.
Both C and D
- 20.An appointment calendar should be updated
- A.
When authorized by the supervisor
- B.
At the end of the day
- C.
Every week
- D.
As appointments are changed
- 21.The FIRST item in an office's emergency procedures should be
- A.
A list of employees who can administer first aid
- B.
AIDS prevention information
- C.
Electric shock prevention instuctions
- D.
Instructions for moving a person with spinal injuries
- 22.Which of the following is NOT a proper method for implementing change?
- A.
Give clear directions
- B.
Check employee understanding of the change
- C.
Ignore employee suggestions
- D.
Set reasonable expectations
- 23.Assigning some tasks to other employees is called
- A.
Decision making
- B.
Delegating
- C.
Making a To Do list
- D.
Scheduling
- 24.Your manager reports to your team that your project is right on target. This is an example of what?
- A.
Group rating
- B.
Prestige
- C.
Goal accomplishment
- D.
Feedback
- E.
None of the above
- 25.A job description will usually NOT include
- A.
Name of supervisor
- B.
Duties and responsibilities
- C.
Skills and experience required
- D.
Information about working environment
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