Office Management - Part I

52 Questions | Total Attempts: 66

SettingsSettingsSettings
Please wait...
Office Software Quizzes & Trivia

This quiz will be taken by Mrs. Vance's Office Management class and will count as a Final Exam and college EDGE credit. Students must score a 75% or better to receive the EDGE credit. The exam also counts as a part of your final semester grade. Good Luck Ashley, Brittany, Jenna, Jessi, Jessica, Mark and Rachel!


Questions and Answers
  • 1. 
    All of the following are examples of professional conduct EXCEPT
    • A. 

      Courtesy

    • B. 

      Honesty

    • C. 

      Gossip

    • D. 

      Loyalty

  • 2. 
    When taking a telephone message, it is important to record the date, time, telephone number, and
    • A. 

      Mailing address

    • B. 

      Name of caller

    • C. 

      Fax number

    • D. 

      E-mail address

    • E. 

      All of the above

  • 3. 
    Teamwork consists of
    • A. 

      Dependability, responsibility, understanding

    • B. 

      Dependability, positive attitude, inconsistency

    • C. 

      Being helpful, being overbearing, being responsible

    • D. 

      Patronizing, understanding, cooperativeness

    • E. 

      None of the above

  • 4. 
    Which of the following is the USPS format to use when addressing the last line of an envelope?
    • A. 

      WAYNE, W.V. 25570-1000

    • B. 

      Wayne, WV 25570-1000

    • C. 

      Wayne WV 25570-1000

    • D. 

      WAYNE WV 25570-1000

    • E. 

      Both C and D

  • 5. 
    Initial introduction to a new company and job is called _____.
    • A. 

      Orientation

    • B. 

      Performance review

    • C. 

      An interview

    • D. 

      None of the above

  • 6. 
    You should perform preventive maintenance on a computer/computer system
    • A. 

      As brekdowns on equipment occur

    • B. 

      Every day

    • C. 

      On a regular basis

    • D. 

      When new equipment is installed

    • E. 

      All of the above

  • 7. 
    Facsimile, often called fax,
    • A. 

      Transfers images electronicallly using telephone lines.

    • B. 

      Is an easy-to-use, convenient, relatively inexpensive, fast way to transmit and receive information.

    • C. 

      Is a convenient but relatively expensive way to transmit and receive information.

    • D. 

      All of the above

    • E. 

      Both A and B

  • 8. 
    A sum of money available to pay small expenditures is called a(n)
    • A. 

      Office cash fund

    • B. 

      Petty cash fund

    • C. 

      Emergency cash fund

    • D. 

      Discretionary account

  • 9. 
    Last week your gross earnings were $1,500 and your deductions were $180 for federal income tax, $60 for FICA, $25 for state income tax, and $40 for insurance.  Your net pay is
    • A. 

      $1,295

    • B. 

      $1,195

    • C. 

      $1,205

    • D. 

      $1,105

  • 10. 
    A check that has been written, but not yet recorded or paid by the bank is
    • A. 

      A bounced check

    • B. 

      A canceled check

    • C. 

      A dishonored check

    • D. 

      An outstanding check

    • E. 

      None of the above

  • 11. 
    When trying to resolve a conflict, be objective and focus on the issue--not the person.
    • A. 

      True

    • B. 

      Falso

  • 12. 
    To create a budget, the MOST useful software tool is a
    • A. 

      Computer form

    • B. 

      Database

    • C. 

      Spreadsheet

    • D. 

      Template

    • E. 

      None of the above

  • 13. 
    The second indexing unit of "The J C Penney Store" is
    • A. 

      The

    • B. 

      J

    • C. 

      Penney

    • D. 

      Store

    • E. 

      C

  • 14. 
    A numeric file does NOT require
    • A. 

      Indexing

    • B. 

      Sorting

    • C. 

      Number assignment

    • D. 

      A retrieval bar code

    • E. 

      Coding

  • 15. 
    A chronological file divided into 12 monthly divisions with 31 daily parts for the current month is called
    • A. 

      A current file

    • B. 

      A monthly file

    • C. 

      A reminder file

    • D. 

      A tickler file

  • 16. 
    A tickler file must be checked
    • A. 

      Monthly

    • B. 

      Daily

    • C. 

      Weekly

    • D. 

      Annually

  • 17. 
    The home row keys on a 10-key calculator keypad are
    • A. 

      0, 1, 2

    • B. 

      1, 2, 3

    • C. 

      4, 5, 6

    • D. 

      5, 6, 7

    • E. 

      3, 4, 5

  • 18. 
     If you work in a small office, you probably will be responsible for all the details involved with processing outgoing mail.
    • A. 

      True

    • B. 

      False

  • 19. 
    Searching for specific records and asking questions about a table in a database involves the use of
    • A. 

      Tables

    • B. 

      Forms

    • C. 

      Queries

    • D. 

      Reports

    • E. 

      Both C and D

  • 20. 
    An appointment calendar should be updated
    • A. 

      When authorized by the supervisor

    • B. 

      At the end of the day

    • C. 

      Every week

    • D. 

      As appointments are changed

  • 21. 
    The FIRST item in an office's emergency procedures should be
    • A. 

      A list of employees who can administer first aid

    • B. 

      AIDS prevention information

    • C. 

      Electric shock prevention instuctions

    • D. 

      Instructions for moving a person with spinal injuries

  • 22. 
    Which of the following is NOT a proper method for implementing change?
    • A. 

      Give clear directions

    • B. 

      Check employee understanding of the change

    • C. 

      Ignore employee suggestions

    • D. 

      Set reasonable expectations

  • 23. 
    Assigning some tasks to other employees is called
    • A. 

      Decision making

    • B. 

      Delegating

    • C. 

      Making a To Do list

    • D. 

      Scheduling

  • 24. 
    Your manager reports to your team that your project is right on target.  This is an example of what?
    • A. 

      Group rating

    • B. 

      Prestige

    • C. 

      Goal accomplishment

    • D. 

      Feedback

    • E. 

      None of the above

  • 25. 
    A job description will usually NOT include
    • A. 

      Name of supervisor

    • B. 

      Duties and responsibilities

    • C. 

      Skills and experience required

    • D. 

      Information about working environment

Back to Top Back to top