Office Management - Part I

52 Questions | By Angievance | Last updated: Mar 19, 2022 | Total Attempts: 96

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This quiz will be taken by Mrs. Vance's Office Management class and will count as a Final Exam and college EDGE credit. Students must score a 75% or better to receive the EDGE credit. The exam also counts as a part of your final semester grade. Good Luck Ashley, Brittany, Jenna, Jessi, Jessica, Mark and Rachel!

Questions and Answers

1.

All of the following are examples of professional conduct EXCEPT
- A.
  
  Courtesy
- B.
  
  Honesty
- C.
  
  Gossip
- D.
  
  Loyalty
2.

When taking a telephone message, it is important to record the date, time, telephone number, and
- A.
  
  Mailing address
- B.
  
  Name of caller
- C.
  
  Fax number
- D.
  
  E-mail address
- E.
  
  All of the above
3.

Teamwork consists of
- A.
  
  Dependability, responsibility, understanding
- B.
  
  Dependability, positive attitude, inconsistency
- C.
  
  Being helpful, being overbearing, being responsible
- D.
  
  Patronizing, understanding, cooperativeness
- E.
  
  None of the above
4.

Which of the following is the USPS format to use when addressing the last line of an envelope?
- A.
  
  WAYNE, W.V. 25570-1000
- B.
  
  Wayne, WV 25570-1000
- C.
  
  Wayne WV 25570-1000
- D.
  
  WAYNE WV 25570-1000
- E.
  
  Both C and D
5.

Initial introduction to a new company and job is called _____.
- A.
  
  Orientation
- B.
  
  Performance review
- C.
  
  An interview
- D.
  
  None of the above
6.

You should perform preventive maintenance on a computer/computer system
- A.
  
  As brekdowns on equipment occur
- B.
  
  Every day
- C.
  
  On a regular basis
- D.
  
  When new equipment is installed
- E.
  
  All of the above
7.

Facsimile, often called fax,
- A.
  
  Transfers images electronicallly using telephone lines.
- B.
  
  Is an easy-to-use, convenient, relatively inexpensive, fast way to transmit and receive information.
- C.
  
  Is a convenient but relatively expensive way to transmit and receive information.
- D.
  
  All of the above
- E.
  
  Both A and B
8.

A sum of money available to pay small expenditures is called a(n)
- A.
  
  Office cash fund
- B.
  
  Petty cash fund
- C.
  
  Emergency cash fund
- D.
  
  Discretionary account
9.

Last week your gross earnings were $1,500 and your deductions were $180 for federal income tax, $60 for FICA, $25 for state income tax, and $40 for insurance. Your net pay is
- A.
  
  $1,295
- B.
  
  $1,195
- C.
  
  $1,205
- D.
  
  $1,105
10.

A check that has been written, but not yet recorded or paid by the bank is
- A.
  
  A bounced check
- B.
  
  A canceled check
- C.
  
  A dishonored check
- D.
  
  An outstanding check
- E.
  
  None of the above
11.

When trying to resolve a conflict, be objective and focus on the issue--not the person.
- A.
  
  True
- B.
  
  Falso
12.

To create a budget, the MOST useful software tool is a
- A.
  
  Computer form
- B.
  
  Database
- C.
  
  Spreadsheet
- D.
  
  Template
- E.
  
  None of the above
13.

The second indexing unit of "The J C Penney Store" is
- A.
  
  The
- B.
  
  J
- C.
  
  Penney
- D.
  
  Store
- E.
  
  C
14.

A numeric file does NOT require
- A.
  
  Indexing
- B.
  
  Sorting
- C.
  
  Number assignment
- D.
  
  A retrieval bar code
- E.
  
  Coding
15.

A chronological file divided into 12 monthly divisions with 31 daily parts for the current month is called
- A.
  
  A current file
- B.
  
  A monthly file
- C.
  
  A reminder file
- D.
  
  A tickler file
16.

A tickler file must be checked
- A.
  
  Monthly
- B.
  
  Daily
- C.
  
  Weekly
- D.
  
  Annually
17.

The home row keys on a 10-key calculator keypad are
- A.
  
  0, 1, 2
- B.
  
  1, 2, 3
- C.
  
  4, 5, 6
- D.
  
  5, 6, 7
- E.
  
  3, 4, 5
18.

If you work in a small office, you probably will be responsible for all the details involved with processing outgoing mail.
- A.
  
  True
- B.
  
  False
19.

Searching for specific records and asking questions about a table in a database involves the use of
- A.
  
  Tables
- B.
  
  Forms
- C.
  
  Queries
- D.
  
  Reports
- E.
  
  Both C and D
20.

An appointment calendar should be updated
- A.
  
  When authorized by the supervisor
- B.
  
  At the end of the day
- C.
  
  Every week
- D.
  
  As appointments are changed
21.

The FIRST item in an office's emergency procedures should be
- A.
  
  A list of employees who can administer first aid
- B.
  
  AIDS prevention information
- C.
  
  Electric shock prevention instuctions
- D.
  
  Instructions for moving a person with spinal injuries
22.

Which of the following is NOT a proper method for implementing change?
- A.
  
  Give clear directions
- B.
  
  Check employee understanding of the change
- C.
  
  Ignore employee suggestions
- D.
  
  Set reasonable expectations
23.

Assigning some tasks to other employees is called
- A.
  
  Decision making
- B.
  
  Delegating
- C.
  
  Making a To Do list
- D.
  
  Scheduling
24.

Your manager reports to your team that your project is right on target. This is an example of what?
- A.
  
  Group rating
- B.
  
  Prestige
- C.
  
  Goal accomplishment
- D.
  
  Feedback
- E.
  
  None of the above
25.

A job description will usually NOT include
- A.
  
  Name of supervisor
- B.
  
  Duties and responsibilities
- C.
  
  Skills and experience required
- D.
  
  Information about working environment