1.
Lean is ____________.
Correct Answer(s)
B. A system focused on the identification and elimination of waste
C. A system to increase efficiency, productivity and quality
Explanation
Lean is a business system focused on the identification and elimination of waste for increasing efficiency, productivity, and quality. -Based on the Toyota Production System (TPS). -Focuses on what the customer values. -Respect for people is essential. -The underlying philosophy is “Kaizen” – continuous improvement.
2.
Lean is exclusively concerned with eliminating waste and increasing speed.
Correct Answer
B. FALSE
Explanation
It is concerned with quality products and stable processes.
3.
In "Lean Thinking" James Womack & Daniel Jones wrote that “The critical starting point for lean thinking is Value. Value can only be defined by the ultimate ________.”
Correct Answer
A. Customer
Explanation
This really is the fundamental principle in Lean - deliver value to the customer and the customer defines value.
4.
Pick the statements that are INCORRECT:
Correct Answer(s)
A. Lean can only be applied in for-profit corporate environments.
C. Lean can only be applied to companies that make “widgets”.
Explanation
Every company has a product – be it a service or a widget. Every organization – and every process within an organization – has a customer. Thus, Lean can be successfully applied in any organization, with any financial structure, of any size, in any sector.
5.
Which of these are TLTC pillars of excellence:
Correct Answer(s)
A. Customer Focus
C. Operations
Explanation
The others are People, Working Capital & Culture.
6.
This loom invented by Sackichi Toyoda was an early example of:
Correct Answer
C. Jidoka
Explanation
The loom stopped itself from making bad material – it was an example of Jidoka or autonomation – a machine with intelligence.
7.
An organisation's most important asset is:
Correct Answer
D. It’s People
Explanation
Employees are the foundation of the Lean process. They represent the talent in the organization. The staff doing the work are in the best position to identify opportunities for improvement.
8.
Fujio Cho, Toyota Chairman, said: “First we build ______, then we build cars.”
Correct Answer
C. People
Explanation
Respect for people has always been a core element of the Toyota Production System.
9.
Which is not one of the eight wastes:
Correct Answer
C. Money
Explanation
All the other wastes can lead to wasting money.
10.
Providing copies of reports to people who have not asked for them and will not read them is an example of which type of Muda?
Correct Answer
B. Overproduction
Explanation
This could also been seen as processing waste. And, this activity could lead to other wastes such as inventory and / or re-work.
11.
Assigning work to someone that is non-value-added and not allowing them to improve the process is an example of what kind of waste?
Correct Answer
A. Intellect
Explanation
The work also then probably leads to the other kinds of wastes, especially Overproduction, Processing and Waiting.
12.
A patient having to give the same information over and over again in the emergency department is an example of _________ waste.
Correct Answer
B. Processing
Explanation
The waste of processing means too many steps – other examples would be multiple checks and rechecks, multiple sign-offs or authorisations, having to enter the same information into multiple IT systems.
13.
A spaghetti chart is a tool that shows _________ waste.
Correct Answer
D. Motion
Explanation
It is a great visual tool to show the path of producing a product, including all the non-value added motion.
14.
What questions can you ask to determine if a process is value-added or non-value added / waste?
Correct Answer(s)
A. Is this something that the customer would be willing to pay for?
B. Does this activity change the form, fit or function of the product or service?
Explanation
The two questions provided in the answer are commonly used to determine if a process is value-added or non-value added/waste. By asking if the customer would be willing to pay for the activity and if it changes the form, fit, or function of the product or service, one can assess if the process adds value or not. If the customer is not willing to pay for it or if it does not affect the product/service, then it is likely non-value added or waste.
15.
Kaizen means making big, dramatic changes as fast as possible.
Correct Answer
B. FALSE
Explanation
“Kai” means “change” and “zen” means “good” and together they mean continuous improvement and refer to gradual, incremental and never-ending improvement.