Quiz For Office Coordinators

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  • 1/200 Questions

    Which folder in the Computer do you use to print general paperwork for the office?

    • “General Forms” folder located in the “U” drive
    • “Paperwork” folder located in the “U” drive
    • “PA’s and ARNP’s” folder located in the “S” drive
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Quiz For Office Coordinators - Quiz
About This Quiz

Take this quiz for office coordinators to test your knowledge about the essential protocols and steps required for efficient in-office coordination. Proper office coordination forms the backbone of any organization to achieve its goals and excel in its endeavors. The quiz aims to guide you through efficient office coordination procedures and steps; effective coordination is key to the company's overall growth; if you like this quiz, share it with your friends and colleagues. All the best!

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  • 2. 

    Which icon in Med+Plus do you use to open patients search screen?

    • Calendar icon

    • Bell Ring icon

    • Clock icon

    • Clipboard icon

    Correct Answer
    A. Clipboard icon
    Explanation
    The clipboard icon in Med+Plus is used to open the patient search screen. This icon typically represents a tool used for copying and pasting, which is similar to the function of searching for and retrieving patient information.

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  • 3. 

    What is the first thing a current patient must do as he or she comes in the office?

    • Patient must sign-in at the front desk

    • Patient must provide a Photo ID

    • None of the above

    Correct Answer
    A. Patient must sign-in at the front desk
    Explanation
    The first thing a current patient must do as they come into the office is to sign-in at the front desk. This is a common practice in medical offices to keep track of the patients and their arrival time. By signing in, the office staff can ensure that the patient is present and can start the necessary paperwork or preparations for their appointment. Providing a photo ID may be required at some point, but it is not specifically mentioned as the first thing the patient must do. Therefore, the correct answer is that the patient must sign-in at the front desk.

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  • 4. 

    Who is responsible to verify if Personal Injury Protection (PIP) benefits are available for a patient?

    • The Office Coordinator assisting patient with the New Patient paperwork

    • The SWAT Team at the Administration Office

    • The Assistant Team Leader of the office

    Correct Answer
    A. The SWAT Team at the Administration Office
    Explanation
    The SWAT Team at the Administration Office is responsible for verifying if Personal Injury Protection (PIP) benefits are available for a patient. This team is likely equipped with the necessary knowledge and resources to handle insurance-related matters, including verifying the availability of PIP benefits. The Office Coordinator assisting the patient with paperwork and the Assistant Team Leader may have their own roles and responsibilities within the office, but it is not specified that they are responsible for verifying PIP benefits.

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  • 5. 

    What is the proper appointment scheduling protocol?

    • Ask patients for the days and times they would like to come in for treatment and schedule appointments exactly as requested by patients

    • Attempt to evenly schedule patients throughout the day

    • Attempt to fill up the schedule in the morning to avoid too many patients coming in the afternoon

    Correct Answer
    A. Attempt to evenly schedule patients throughout the day
    Explanation
    The proper appointment scheduling protocol is to attempt to evenly schedule patients throughout the day. This ensures that the workload is distributed evenly and prevents overwhelming periods during certain times of the day. It also helps to optimize the use of resources and minimize waiting times for patients.

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  • 6. 

    Which form is a patient required to fill out when an MRI is ordered?

    • Patient MRI Scanning Information sheet

    • MRI Questionnaire

    • MRI Script

    Correct Answer
    A. MRI Questionnaire
    Explanation
    When an MRI is ordered, a patient is required to fill out an MRI Questionnaire. This form typically includes questions about the patient's medical history, any medications they are currently taking, and any metal implants or devices they may have in their body. The questionnaire helps to ensure the safety and effectiveness of the MRI procedure by providing important information to the healthcare provider.

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  • 7. 

    What is the protocol if a Civil Processor attempts to serve a subpoena in the office?

    • Accept subpoena and then fax subpoena to the Legal Department of the Company

    • Accept subpoena and provide Civil Processor the records and information requested

    • Do not accept subpoena and provide Civil Processor the address where the subpoena may be served

    Correct Answer
    A. Do not accept subpoena and provide Civil Processor the address where the subpoena may be served
  • 8. 

    What is the purpose of completing and balancing a Daysheet every business day?

    • The purpose is to verify that all services checked on fee slips and therapy notes have in fact been charged correctly in the patients’ accounts

    • The purpose is to determine how many services have been completed daily on each patient

    • None of the above

    Correct Answer
    A. The purpose is to verify that all services checked on fee slips and therapy notes have in fact been charged correctly in the patients’ accounts
    Explanation
    Completing and balancing a Daysheet every business day is necessary to ensure that all services checked on fee slips and therapy notes are accurately charged in the patients' accounts. This process helps in verifying the accuracy of the charges and prevents any discrepancies or errors in billing. By completing and balancing the Daysheet, healthcare providers can ensure that they are charging patients correctly and maintaining the integrity of their financial records.

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  • 9. 

    When is the Stamps Usage Spreadsheet due?

    • At the end of each week

    • At the beginning of each month

    • When requested by Administration

    Correct Answer
    A. At the beginning of each month
    Explanation
    The correct answer is "At the beginning of each month." This means that the Stamps Usage Spreadsheet is due at the start of every month. It is a regular monthly requirement rather than a weekly or sporadic one.

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  • 10. 

    Is Uninsured Motorist (UM) coverage a mandatory or optional coverage for a vehicle owner?

    • Mandatory Coverage

    • Optional Coverage

    Correct Answer
    A. Optional Coverage
    Explanation
    Uninsured Motorist (UM) coverage is an optional coverage for a vehicle owner. This means that it is not required by law for vehicle owners to have this coverage. However, it is highly recommended to have UM coverage as it provides protection in case of accidents involving uninsured or underinsured drivers. UM coverage helps the vehicle owner to cover medical expenses, property damage, and other costs that may arise from an accident with an uninsured driver.

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  • 11. 

    Patient’s auto insurance information is entered as a guarantor in the patient’s account even when the patient claims that his or her insurance was lapsed at the time of the accident.  

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that regardless of whether the patient claims that their insurance was lapsed at the time of the accident, their auto insurance information is still entered as a guarantor in their patient account. This suggests that the healthcare provider or facility may still consider the auto insurance as a potential source of payment for any medical expenses related to the accident, regardless of the patient's claims about the status of their insurance coverage.

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  • 12. 

    Patient completed MRI scans of Cervical and Lumbar. You noticed that these MRI reports are already available in the patient’s account. What is the next protocol?

    • Provide MRI reports to the Medical Provider to review

    • Print MRI reports and mail these to the patient’s insurance company

    • Print MRI reports and mail these to the patient's PCP

    Correct Answer
    A. Provide MRI reports to the Medical Provider to review
    Explanation
    The next protocol would be to provide the MRI reports to the Medical Provider to review. This is important because the Medical Provider needs to assess the results of the MRI scans in order to make an accurate diagnosis and determine the appropriate course of treatment for the patient. By providing the MRI reports to the Medical Provider, they can review the findings and make informed decisions about the patient's healthcare. Mailing the reports to the patient's insurance company or PCP would not be the next protocol, as their involvement may be necessary at a later stage depending on the Medical Provider's recommendations.

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  • 13. 

    Who is responsible to complete the Monthly Clinic Surveillance in an office?

    • The Maintenance Department

    • Cindy Sonstein

    • Cintas Fire Protection Company

    • None of the above

    Correct Answer
    A. None of the above
    Explanation
    None of the options provided are responsible for completing the Monthly Clinic Surveillance in an office. The question does not specify who is responsible, so it is not possible to determine the correct answer.

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  • 14. 

    What does “Code D” stand for?

    • Disaster

    • Disruption

    • None of the above

    Correct Answer
    A. Disaster
    Explanation
    "Code D" stands for disaster. This means that when "Code D" is mentioned, it refers to a situation or event that is considered a disaster. It does not stand for disruption or any other option provided.

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  • 15. 

    What does "PPE" stand for?

    • Primary Physical Evaluation

    • Personal Protective Equipment

    • Primary Policies for Employees

    Correct Answer
    A. Personal Protective Equipment
    Explanation
    PPE stands for Personal Protective Equipment. This refers to the protective gear or clothing that individuals wear to minimize their exposure to hazards or risks in their working environment. PPE includes items such as helmets, gloves, goggles, masks, and safety shoes, which are designed to protect the body from injury or infection. This acronym is commonly used in industries such as construction, healthcare, and manufacturing, where workers are exposed to various occupational hazards.

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  • 16. 

    What does "Code Red" mean?

    • Medical Emergency

    • Fire

    • Ambulance

    Correct Answer
    A. Fire
    Explanation
    "Code Red" is a term commonly used in emergency situations, particularly in the context of fire emergencies. It is a signal or alert that indicates the presence of a fire or the need for immediate evacuation due to a fire. Therefore, the correct answer for this question is "Fire."

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  • 17. 

    Where should all biomedical waste containers be located?

    • In all medical exam rooms

    • In patient's restrooms

    • In the therapy area

    Correct Answer
    A. In all medical exam rooms
    Explanation
    Biomedical waste containers should be located in all medical exam rooms because these rooms are where medical procedures and examinations take place. By having the containers in these rooms, it ensures that any biomedical waste generated during these procedures can be immediately and safely disposed of. Placing the containers in patient's restrooms or the therapy area may not be as effective or convenient for proper waste management.

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  • 18. 

    How many patient identifiers are we required to complete at the time a patient comes in to the office?

    • 1 patient identifier

    • 2 patient identifiers

    • None

    Correct Answer
    A. 2 patient identifiers
    Explanation
    At the time a patient comes into the office, we are required to complete two patient identifiers. This is important for ensuring accurate identification and avoiding any potential mix-ups or errors in the patient's medical records or treatment. Having two identifiers helps to verify the patient's identity and reduces the risk of mistaken identity or confusion with another patient.

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  • 19. 

    Which color of binder represents the MSDS Binder?

    • Black

    • Blue

    • Red

    • Any color

    Correct Answer
    A. Red
    Explanation
    The MSDS (Material Safety Data Sheets) Binder is typically represented by the color red. This color is commonly used to indicate important safety information and is easily recognizable in a workplace setting. Using a red binder helps to ensure that the MSDS documents are easily accessible and distinguishable from other binders or documents.

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  • 20. 

    Is it required to fax the Daily New Patient Log on a day there are no new patients scheduled in the office?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    It is required to fax the Daily New Patient Log even on a day when there are no new patients scheduled in the office because it is a daily task that needs to be completed regardless of the number of new patients. The log serves as a record of the office's activities and helps to maintain a comprehensive record of patient visits. Faxing it regularly ensures that all relevant information is documented and can be accessed when needed.

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  • 21. 

    When a patient is finaled from care by the Medical Provider, patient is advised that he or she may come in for palliative care 1x every 4-6 weeks until the case is settled.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because when a patient is discharged from the care of a medical provider, they are informed that they can receive palliative care once every 4-6 weeks until their case is resolved. This means that even after being discharged, the patient can still receive support and relief from symptoms through palliative care services on a regular basis.

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  • 22. 

    How often are the offices required to change the A/C filters?

    • Monthly

    • Yearly

    • When requested by our Maintenance Department

    Correct Answer
    A. Monthly
    Explanation
    The offices are required to change the A/C filters on a monthly basis. This frequency ensures that the filters remain clean and efficient in trapping dust, allergens, and other particles. Regular filter changes also help maintain good indoor air quality and prevent the A/C system from becoming clogged or damaged. Additionally, monthly filter changes can help reduce energy consumption and prolong the lifespan of the A/C unit.

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  • 23. 

    Which is the one main item you are required to scan in Color in the EHR tab of a patient’s account?

    • New Patient Paperwork

    • Insurance Card

    • Police Report

    • Photo ID

    Correct Answer
    A. Photo ID
    Explanation
    In the EHR tab of a patient's account, the one main item that is required to be scanned in color is the patient's Photo ID. This is important because a color scan of the Photo ID helps to ensure accurate identification of the patient and can be used for verification purposes. It also helps to maintain the integrity and security of the patient's information within the electronic health record system.

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  • 24. 

    What does “ADL” stand for?

    • Assisted Daily Living

    • Authorized Data List

    • Activities of Daily Living

    Correct Answer
    A. Activities of Daily Living
    Explanation
    ADL stands for Activities of Daily Living. This term is commonly used in healthcare and refers to the basic tasks that individuals usually perform on a daily basis, such as bathing, dressing, eating, and using the toilet. These activities are essential for maintaining a person's overall well-being and independence. Therefore, ADL is an acronym that is often used in healthcare settings to assess a person's functional abilities and determine the level of assistance or support they may require.

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  • 25. 

    What do you do when you receive notification that an attorney has dropped a patient’s case?

    • Call the attorney’s office to ask why the case was dropped, and put a note in the patient’s account identifying the information received.

    • Call the attorney’s office to ask why the case was dropped, put a note in the patient’s account identifying the information received, and send an email to the Administration Office (Attn: Liz Hernandez) and send a copy of email to the Clinic Auditor to notify.

    • Call patient and advise that his or her attorney has dropped the case and all future appointments will be cancelled until he or she hires a new attorney to represent the case.

    Correct Answer
    A. Call the attorney’s office to ask why the case was dropped, put a note in the patient’s account identifying the information received, and send an email to the Administration Office (Attn: Liz Hernandez) and send a copy of email to the Clinic Auditor to notify.
    Explanation
    When receiving notification that an attorney has dropped a patient's case, it is important to call the attorney's office to inquire about the reason for the drop. This step allows for clarification and understanding of the situation. Additionally, it is necessary to document this information by putting a note in the patient's account. To ensure proper communication within the organization, an email should be sent to the Administration Office (Attn: Liz Hernandez). It is also important to notify the Clinic Auditor by sending a copy of the email. This comprehensive approach ensures that all relevant parties are informed and that the necessary steps can be taken moving forward.

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  • 26. 

    How does Med+Plus notify you when the max $ amount (credit limit) has exceeded in a patient’s account?

    • A “warning” pop up box will appear every time a new charge is entered in the patient’s account when new charges are entered.

    • An email is automatically sent from Med+Plus to the Team Leader when the credit amount is exceeded

    • Med+Plus will not allow you to enter any additional charges if the credit amount is exceeded

    • None of the above

    Correct Answer
    A. A “warning” pop up box will appear every time a new charge is entered in the patient’s account when new charges are entered.
    Explanation
    Med+Plus notifies you when the max $ amount (credit limit) has exceeded in a patient's account by displaying a "warning" pop up box every time a new charge is entered. This alert serves as a reminder to the user that the credit amount has been exceeded and prompts them to take necessary actions.

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  • 27. 

    The Standard Disclosure is only completed and signed on the initial visit of a patient to the office. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that the Standard Disclosure is a document that is completed and signed by the patient on their first visit to the office. This document includes important information about the patient's medical history, insurance information, and consent for treatment. It is necessary for the patient to complete and sign this document during their initial visit to ensure that all the required information is obtained and documented accurately. Therefore, the statement "The Standard Disclosure is only completed and signed on the initial visit of a patient to the office" is true.

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  • 28. 

    Why are you still required to enter a patient’s lapsed auto insurance information as a Guarantor in a patient’s account?

    • The need for this is to obtain a written denial from the insurance company stating that they are denying payment due to the policy being lapsed.

    • The need for this is to enforce the insurance company to pay for some of the medical services provided to patient.

    • This is incorrect – we are not required to enter a patient’s lapsed auto insurance information as a Guarantor

    Correct Answer
    A. The need for this is to obtain a written denial from the insurance company stating that they are denying payment due to the policy being lapsed.
  • 29. 

    Which font color is used when MRI information is added in the Notes tab of a patient’s account?

    • Red

    • Brown

    • Blue

    • Black

    Correct Answer
    A. Blue
    Explanation
    The font color used when MRI information is added in the Notes tab of a patient's account is blue.

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  • 30. 

    Employees may be tested for drugs on an unannounced random basis by the organization.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Organizations often conduct random drug testing to ensure a safe and productive work environment. This practice helps to deter drug use among employees and can identify individuals who may be impaired while on the job. By conducting unannounced tests, organizations can minimize the chances of employees trying to cheat the system or prepare for the test in advance. Random drug testing is a common practice in many workplaces and helps to promote a drug-free workplace policy.

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  • 31. 

    The Internet is to be used for business purposes only and should not be utilized for personal reasons.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement implies that the Internet should only be used for business-related activities and not for personal use. This suggests that individuals should refrain from accessing social media, personal emails, or any non-work-related websites while using the Internet for business purposes. By adhering to this guideline, employees can maintain productivity and focus on their professional responsibilities without getting distracted by personal matters.

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  • 32. 

    What are you required to do if you forget to clock in at work?

    • Call Human Resources to ask them to correct your timeclock.

    • Send an email to the Accounting Department asking them to correct your timeclock.

    • Clock in as soon as you remember and send an email to your ATL/TL of situation as soon as possible.

    Correct Answer
    A. Clock in as soon as you remember and send an email to your ATL/TL of situation as soon as possible.
    Explanation
    If you forget to clock in at work, the best course of action is to clock in as soon as you remember. This ensures that your attendance is accurately recorded. Additionally, it is important to inform your ATL/TL (Assistant Team Lead/Team Lead) of the situation by sending them an email as soon as possible. This allows them to be aware of the situation and take any necessary steps to correct any potential discrepancies in your time records.

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  • 33. 

    The Organization requires each employee to promptly notify Human Resources of any changes in personal data. How do you submit a change in personal data?

    • Send an email to Human Resources identifying the change in personal data.

    • Send an email to your Team Leader identifying the change in personal data.

    • Complete a Record Change form found in the HR Forms folder and submit it to the Human Resources Department.

    Correct Answer
    A. Complete a Record Change form found in the HR Forms folder and submit it to the Human Resources Department.
    Explanation
    To submit a change in personal data, the correct method is to complete a Record Change form found in the HR Forms folder and submit it to the Human Resources Department. This form is specifically designed for updating personal information and ensures that all necessary details are accurately provided to HR. Sending an email to Human Resources or the Team Leader may not be as effective or efficient in documenting and processing the changes.

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  • 34. 

    Employees are not required to clock out in an office when leaving to work at another office on the same day.  

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Employees are required to clock out in an office when leaving to work at another office on the same day. This is because clocking out is a way to track the hours worked by an employee. Even if the employee is going to another office, they are still expected to record their departure time from the first office.

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  • 35. 

    All non-working medical equipment in an office must be tagged out identifying the problem with the equipment.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    It is necessary to tag out non-working medical equipment in an office and identify the problem with the equipment. This is important for several reasons. Firstly, it ensures that the equipment is not used by mistake, preventing any potential harm to patients or staff. Secondly, it allows for proper maintenance and repair of the equipment, ensuring that it is back in working condition as soon as possible. Tagging out the equipment also helps in keeping track of the problems and maintenance history of each equipment, making it easier to identify recurring issues and take necessary actions to prevent them in the future.

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  • 36. 

    Patients who are seen on a particular day for a re-evaluation with an MD/DO cannot have any physical therapy done on the same day.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Patients who are seen on a particular day for a re-evaluation with an MD/DO can have physical therapy done on the same day. This means that it is not true that patients cannot have any physical therapy done on the same day as their re-evaluation.

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  • 37. 

    Which code do you call in the event of a medical emergency?

    • Code S

    • Code Red

    • Code Blue

    Correct Answer
    A. Code Blue
    Explanation
    Code Blue is the code that is called in the event of a medical emergency. This code is commonly used in hospitals and healthcare facilities to indicate a patient in cardiac arrest or in need of immediate medical attention. When Code Blue is called, it alerts the medical staff to respond quickly and provide life-saving interventions such as CPR, defibrillation, and other emergency procedures.

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  • 38. 

    Should an incident occur in an office involving a patient or visitor, an Incident Report must be completed.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    In an office setting, if there is an incident involving a patient or visitor, it is necessary to complete an Incident Report. This report helps document the details of the incident, including what happened, who was involved, and any actions taken. It is important to complete an Incident Report to ensure that the incident is properly documented and addressed, and to prevent similar incidents from occurring in the future.

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  • 39. 

    What does “Code Blue” stand for?

    • Disaster Emergency

    • Security Emergency

    • Medical Emergency

    Correct Answer
    A. Medical Emergency
    Explanation
    "Code Blue" is a term used in medical settings to indicate a medical emergency, specifically when a patient's heart has stopped or they are experiencing a cardiac arrest. It is a standardized alert system that prompts healthcare professionals to respond quickly and provide immediate life-saving interventions. The term "Code Blue" is widely recognized and understood in healthcare facilities, enabling effective communication and coordination during critical situations. Therefore, the correct answer is Medical Emergency.

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  • 40. 

    Where do you file the original AOB of Florida Sunshine Transport, Inc. signed by a patient?

    • File in the Log Binder

    • File in the AOB & Disclosure Binder

    • File in the Clinic Binder

    • File in the LOP Binder

    Correct Answer
    A. File in the AOB & Disclosure Binder
    Explanation
    The original AOB of Florida Sunshine Transport, Inc. signed by a patient should be filed in the AOB & Disclosure Binder. This binder is specifically designated for documents related to Assignment of Benefits (AOB) and disclosure forms. It is the appropriate location to store the AOB document along with any other relevant disclosures.

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  • 41. 

    Where do you go to view your timesheet?

    • Go to the “General Forms” folder located in the “U” drive of Computer

    • Go to the “Users” tab when you log into Med+Plus

    • Go to the “Calendar” icon when you log into Med+Plus

    Correct Answer
    A. Go to the “Users” tab when you log into Med+Plus
    Explanation
    To view your timesheet, you need to go to the "Users" tab when you log into Med+Plus. This is where you will find the necessary information and options related to your timesheet.

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  • 42. 

    Indicate (2) services that may be provided to a patient which require a separate form other than the fee slip and therapy note.

    • Massage (MAS) and Ultrasound (USR)

    • Tens Unit (TENS) and Electrical Stimulation (ES)

    • Heating Pad (HEAT) and Lifeback (LBACK)

    • Lifeback (LBACK) and Tens Unit (TENS)

    Correct Answer
    A. Lifeback (LBACK) and Tens Unit (TENS)
  • 43. 

    If a patient did not own a vehicle at the time of a motor vehicle accident, but lived with a blood relative that owns an insured vehicle; patient must then use the relative’s auto insurance PIP benefits.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    If a patient does not own a vehicle but lives with a blood relative who owns an insured vehicle, the patient can use the relative's auto insurance Personal Injury Protection (PIP) benefits. This is because PIP benefits typically extend to household members of the insured, regardless of whether they own a vehicle or not. Therefore, it is true that the patient must use the relative's auto insurance PIP benefits in this situation.

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  • 44. 

    What are you required to provide a patient when a new prescription for medication is given?

    • Patient Summary sheet

    • Patient Demographic sheet

    • Copy of Medication Log

    • All of the above

    Correct Answer
    A. Copy of Medication Log
    Explanation
    When a new prescription for medication is given to a patient, they are required to be provided with a copy of the medication log. This log contains important information such as the name and dosage of the medication, instructions for taking it, and any potential side effects or warnings. It serves as a record for both the patient and healthcare provider to ensure that the medication is being taken correctly and to monitor its effectiveness. The patient can refer to the medication log for reference and to keep track of their medication schedule.

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  • 45. 

    What does "Code S" mean?

    • Security

    • Secret

    • We do not have a “Code S” within our Emergency Codes

    Correct Answer
    A. Security
    Explanation
    "Code S" refers to Security. This term is commonly used in emergency situations to alert staff and personnel about a security threat or breach. It helps to ensure that appropriate measures are taken to maintain the safety and security of the premises or organization.

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  • 46. 

    How often do we complete the Clinic Surveillance at the office?

    • Monthly

    • Quarterly

    • Yearly

    Correct Answer
    A. Monthly
    Explanation
    The Clinic Surveillance at the office is completed on a monthly basis. This means that the surveillance activities, such as monitoring and recording data related to clinic operations, are conducted and reviewed every month. This regular frequency allows for timely identification of any issues or trends, ensuring that appropriate actions can be taken promptly to maintain the quality and safety of the clinic environment.

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  • 47. 

    If a patient has questions pertaining to what he or she would owe for the medical services rendered or to rendered, where would you direct patient?

    • To the Office Manager of the office

    • To the Administration Office

    • To Central Scheduling

    • To the Billing Department

    Correct Answer
    A. To the Billing Department
    Explanation
    The correct answer is to direct the patient to the Billing Department. This is because the Billing Department is responsible for handling all financial matters related to medical services rendered. They would have the necessary information and expertise to answer the patient's questions regarding their medical expenses and what they owe.

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  • 48. 

    When can a Letter of Protection be requested to an attorney, if applicable?

    • As soon as a patient signs the Letter of Protection when completing the New Patient paperwork

    • As soon as the attorney representation to a patient’s case is verified with the attorney by the SWAT Team

    • As soon as a new patient is scheduled for an initial evaluation at the office

    Correct Answer
    A. As soon as the attorney representation to a patient’s case is verified with the attorney by the SWAT Team
    Explanation
    A Letter of Protection can be requested to an attorney as soon as the attorney representation to a patient's case is verified with the attorney by the SWAT Team. This means that the attorney has been confirmed to be representing the patient in their case, and at this point, a Letter of Protection can be requested to ensure that the patient's medical bills will be paid from the settlement or judgment of the case.

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  • 49. 

    What are we supposed to file in the Communications Binder?

    • All invoices and receipts from our Pest Control

    • All memos from the Company regarding new policies and procedures

    • All receipts from our Biomedical Waste Transporter

    Correct Answer
    A. All memos from the Company regarding new policies and procedures
    Explanation
    The correct answer is "All memos from the Company regarding new policies and procedures." This is because the question asks specifically about what should be filed in the Communications Binder, and out of the given options, only the memos from the Company regarding new policies and procedures are relevant to be filed in this binder. The other options, such as invoices and receipts from Pest Control and receipts from the Biomedical Waste Transporter, may be important for record-keeping but are not specifically related to the Communications Binder.

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  • Aug 17, 2023
    Quiz Edited by
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  • Dec 08, 2010
    Quiz Created by
    Hcmeinc
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