Quiz For Office Coordinators

50 Questions | Total Attempts: 207

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Quiz For Office Coordinators

Questions and Answers
  • 1. 
    The computer must be locked or logged off anytime you leave the computer work area.
    • A. 

      True

    • B. 

      False

  • 2. 
    Which folder in the Computer do you use to print general paperwork for the office?
    • A. 

      “General Forms” folder located in the “U” drive

    • B. 

      “Paperwork” folder located in the “U” drive

    • C. 

      “PA’s and ARNP’s” folder located in the “S” drive

  • 3. 
    Which icon in Med+Plus do you use to open patients search screen?
    • A. 

      Calendar icon

    • B. 

      Bell Ring icon

    • C. 

      Clock icon

    • D. 

      Clipboard icon

  • 4. 
    Where do you go to view your timesheet?
    • A. 

      Go to the “General Forms” folder located in the “U” drive of Computer

    • B. 

      Go to the “Users” tab when you log into Med+Plus

    • C. 

      Go to the “Calendar” icon when you log into Med+Plus

  • 5. 
    Prescription Pads must be securely locked away at close of business day.
    • A. 

      True

    • B. 

      False

  • 6. 
    What is the first thing a current patient must do as he or she comes in the office?
    • A. 

      Patient must sign-in at the front desk

    • B. 

      Patient must provide a Photo ID

    • C. 

      None of the above

  • 7. 
    What is your responsibility when a new patient provides a Photo ID?
    • A. 

      Scan Photo ID in EHR and inform Medical Provider that patient has provided a Photo ID

    • B. 

      Scan Photo ID in EHR and check the “ID verified” box located in the Personal tab of patient’s account

    • C. 

      Make a copy of Photo ID and provide it to the Medical Provider

  • 8. 
    When is a new patient instructed to sign the “Standard Disclosure and Acknowledgement” form?
    • A. 

      During the time patient is filling out the rest of the New Patient paperwork

    • B. 

      During the time patient is watching the presentation video where it explains the Standard Disclosure and Acknowledgement form

    • C. 

      During the time patient is examined by a physician for an initial visit

  • 9. 
    When is it applicable for a patient to fill out and sign an Affidavit?
    • A. 

      When a patient owns an operable vehicle, but does not have insurance on the vehicle

    • B. 

      When a patient owns an operable vehicle and has insurance on the vehicle

    • C. 

      When a patient does not own an operable vehicle

  • 10. 
    Which medical evaluation packet is used for new patients?
    • A. 

      Comprehensive Evaluation

    • B. 

      Established Medical Evaluation

    • C. 

      DC Exam

  • 11. 
    Where is the signed Letter of Protection scanned in EHR once received from a patient's attorney?
    • A. 

      Scan into the “Other Treatment Notes” folder

    • B. 

      Scan into the “Attorney” sub-folder located in the “Correspondence” folder

    • C. 

      Scan into the “Media Agreement” sub-folder located in the “New Patient Paperwork” folder

  • 12. 
    Who is responsible to verify if Personal Injury Protection (PIP) benefits are available for a patient?
    • A. 

      The Office Coordinator assisting patient with the New Patient paperwork

    • B. 

      The SWAT Team at the Administration Office

    • C. 

      The Assistant Team Leader of the office

  • 13. 
    Whose insurance does the UM coverage come from?
    • A. 

      At-Fault party’s insurance

    • B. 

      No-Fault patient’s insurance

    • C. 

      None of the above

  • 14. 
    A patient was driving an insured vehicle at the time of the accident.  Can we treat a patient who was at-fault for the accident?
    • A. 

      Yes

    • B. 

      No

  • 15. 
    What kind of treatment can a patient receive if the patient is finaled, but the case has not yet settled?
    • A. 

      Patient can receive physical therapy with chiropractor adjustments, but does not include any massages, diagnostic orders or MD/DO visits

    • B. 

      Patient can receive physical therapy with chiropractor adjustments and massages, but does not include any diagnostic orders or MD/DO visits

    • C. 

      Patient can receive physical therapy with chiropractor adjustments, but does not include any massages, ultrasound, diagnostic orders or MD/DO visits

    • D. 

      Patient can receive any kind of treatment

  • 16. 
    Does our organization treat patients for Workers Compensation claims?
    • A. 

      Yes

    • B. 

      No

  • 17. 
    Where do you file the original Assignment of Rights & Benefits (AOB) and Standard Disclosure signed and completed by a patient and Medical Provider?
    • A. 

      File in the daily paperwork box once scanned in EHR

    • B. 

      File in the patient’s Travel Card once scanned in EHR

    • C. 

      None of the above

  • 18. 
    What is the time a therapy note and fee slip are required to be turned in at the front desk for a patient that comes in for treatment around 10:00am?
    • A. 

      Turn in paperwork by 12:00pm

    • B. 

      Turn in paperwork by 3:00pm

    • C. 

      Turn in paperwork by the end of the day

  • 19. 
    Indicate (2) services that may be provided to a patient which require a separate form other than the fee slip and therapy note.
    • A. 

      Massage (MAS) and Ultrasound (USR)

    • B. 

      Tens Unit (TENS) and Electrical Stimulation (ES)

    • C. 

      Heating Pad (HEAT) and Lifeback (LBACK)

    • D. 

      Lifeback (LBACK) and Tens Unit (TENS)

  • 20. 
    What is the proper appointment scheduling protocol?
    • A. 

      Ask patients for the days and times they would like to come in for treatment and schedule appointments exactly as requested by patients

    • B. 

      Attempt to evenly schedule patients throughout the day

    • C. 

      Attempt to fill up the schedule in the morning to avoid too many patients coming in the afternoon

  • 21. 
    Which medical evaluation packet is used for patients scheduled for a re-evaluation?
    • A. 

      Comprehensive Evaluation

    • B. 

      Established Medical Evaluation

    • C. 

      Therapy Note

    • D. 

      DC Exam

  • 22. 
    What are you required to do with page #8 of the Established Medical Evaluation packet before a patient is seen by a Medical Provider?
    • A. 

      Required to fill out the top section of page by listing patient’s previous ICD-9 codes listed on the last evaluation of patient.

    • B. 

      Required to circle patient’s previous ICD-9 codes under the “Patient’s Current Diagnosis” section based on the codes listed on the last evaluation of patient.

    • C. 

      Nothing is required to be filled out other than patient’s name and date of exam.

  • 23. 
    What does maintenance, palliative or supportive care consists of?
    • A. 

      Providing physical therapy only (no massages or MD visits) to finaled patients 1x a week for 4-6 weeks

    • B. 

      Providing physical therapy only (no massages or MD visits) to finaled patients 1x every 4-6 weeks

    • C. 

      Providing physical therapy including massage therapy to finaled patients 1x every 4-6 weeks

  • 24. 
    Which documents are provided to a patient after each re-evaluation?
    • A. 

      Appointment schedule and copy of med log

    • B. 

      Appointment schedule and copy of patient summary sheet

    • C. 

      Appointment schedule and copy of fee slip

  • 25. 
    If a patient is ordered MRI scans of Brain and Knee on the initial visit, these MRIs are approved automatically.
    • A. 

      True

    • B. 

      False

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