Quiz For Office Coordinators

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1. What is the first thing a current patient must do as he or she comes in the office?

Explanation

The first thing a current patient must do as they come into the office is to sign-in at the front desk. This is a common practice in medical offices to keep track of the patients and their arrival time. By signing in, the office staff can ensure that the patient is present and can start the necessary paperwork or preparations for their appointment. Providing a photo ID may be required at some point, but it is not specifically mentioned as the first thing the patient must do. Therefore, the correct answer is that the patient must sign-in at the front desk.

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About This Quiz
Quiz For Office Coordinators - Quiz

Take this quiz for office coordinators to test your knowledge about the essential protocols and steps required for efficient in-office coordination. Proper office coordination forms the backbone of... see moreany organization to achieve its goals and excel in its endeavors. The quiz aims to guide you through efficient office coordination procedures and steps; effective coordination is key to the company's overall growth; if you like this quiz, share it with your friends and colleagues. All the best! see less

2. Who is responsible to verify if Personal Injury Protection (PIP) benefits are available for a patient?

Explanation

The SWAT Team at the Administration Office is responsible for verifying if Personal Injury Protection (PIP) benefits are available for a patient. This team is likely equipped with the necessary knowledge and resources to handle insurance-related matters, including verifying the availability of PIP benefits. The Office Coordinator assisting the patient with paperwork and the Assistant Team Leader may have their own roles and responsibilities within the office, but it is not specified that they are responsible for verifying PIP benefits.

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3. What is the proper appointment scheduling protocol?

Explanation

The proper appointment scheduling protocol is to attempt to evenly schedule patients throughout the day. This ensures that the workload is distributed evenly and prevents overwhelming periods during certain times of the day. It also helps to optimize the use of resources and minimize waiting times for patients.

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4. Which form is a patient required to fill out when an MRI is ordered?

Explanation

When an MRI is ordered, a patient is required to fill out an MRI Questionnaire. This form typically includes questions about the patient's medical history, any medications they are currently taking, and any metal implants or devices they may have in their body. The questionnaire helps to ensure the safety and effectiveness of the MRI procedure by providing important information to the healthcare provider.

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5. What is the protocol if a Civil Processor attempts to serve a subpoena in the office?

Explanation

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6. What is the purpose of completing and balancing a Daysheet every business day?

Explanation

Completing and balancing a Daysheet every business day is necessary to ensure that all services checked on fee slips and therapy notes are accurately charged in the patients' accounts. This process helps in verifying the accuracy of the charges and prevents any discrepancies or errors in billing. By completing and balancing the Daysheet, healthcare providers can ensure that they are charging patients correctly and maintaining the integrity of their financial records.

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7. When is the Stamps Usage Spreadsheet due?

Explanation

The correct answer is "At the beginning of each month." This means that the Stamps Usage Spreadsheet is due at the start of every month. It is a regular monthly requirement rather than a weekly or sporadic one.

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8. Is Uninsured Motorist (UM) coverage a mandatory or optional coverage for a vehicle owner?

Explanation

Uninsured Motorist (UM) coverage is an optional coverage for a vehicle owner. This means that it is not required by law for vehicle owners to have this coverage. However, it is highly recommended to have UM coverage as it provides protection in case of accidents involving uninsured or underinsured drivers. UM coverage helps the vehicle owner to cover medical expenses, property damage, and other costs that may arise from an accident with an uninsured driver.

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9. Patient’s auto insurance information is entered as a guarantor in the patient’s account even when the patient claims that his or her insurance was lapsed at the time of the accident.  

Explanation

The explanation for the given correct answer is that regardless of whether the patient claims that their insurance was lapsed at the time of the accident, their auto insurance information is still entered as a guarantor in their patient account. This suggests that the healthcare provider or facility may still consider the auto insurance as a potential source of payment for any medical expenses related to the accident, regardless of the patient's claims about the status of their insurance coverage.

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10. Patient completed MRI scans of Cervical and Lumbar. You noticed that these MRI reports are already available in the patient’s account. What is the next protocol?

Explanation

The next protocol would be to provide the MRI reports to the Medical Provider to review. This is important because the Medical Provider needs to assess the results of the MRI scans in order to make an accurate diagnosis and determine the appropriate course of treatment for the patient. By providing the MRI reports to the Medical Provider, they can review the findings and make informed decisions about the patient's healthcare. Mailing the reports to the patient's insurance company or PCP would not be the next protocol, as their involvement may be necessary at a later stage depending on the Medical Provider's recommendations.

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11. Who is responsible to complete the Monthly Clinic Surveillance in an office?

Explanation

None of the options provided are responsible for completing the Monthly Clinic Surveillance in an office. The question does not specify who is responsible, so it is not possible to determine the correct answer.

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12. What does “Code D” stand for?

Explanation

"Code D" stands for disaster. This means that when "Code D" is mentioned, it refers to a situation or event that is considered a disaster. It does not stand for disruption or any other option provided.

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13. What does "PPE" stand for?

Explanation

PPE stands for Personal Protective Equipment. This refers to the protective gear or clothing that individuals wear to minimize their exposure to hazards or risks in their working environment. PPE includes items such as helmets, gloves, goggles, masks, and safety shoes, which are designed to protect the body from injury or infection. This acronym is commonly used in industries such as construction, healthcare, and manufacturing, where workers are exposed to various occupational hazards.

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14. What does "Code Red" mean?

Explanation

"Code Red" is a term commonly used in emergency situations, particularly in the context of fire emergencies. It is a signal or alert that indicates the presence of a fire or the need for immediate evacuation due to a fire. Therefore, the correct answer for this question is "Fire."

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15. Where should all biomedical waste containers be located?

Explanation

Biomedical waste containers should be located in all medical exam rooms because these rooms are where medical procedures and examinations take place. By having the containers in these rooms, it ensures that any biomedical waste generated during these procedures can be immediately and safely disposed of. Placing the containers in patient's restrooms or the therapy area may not be as effective or convenient for proper waste management.

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16. How many patient identifiers are we required to complete at the time a patient comes in to the office?

Explanation

At the time a patient comes into the office, we are required to complete two patient identifiers. This is important for ensuring accurate identification and avoiding any potential mix-ups or errors in the patient's medical records or treatment. Having two identifiers helps to verify the patient's identity and reduces the risk of mistaken identity or confusion with another patient.

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17. Which color of binder represents the MSDS Binder?

Explanation

The MSDS (Material Safety Data Sheets) Binder is typically represented by the color red. This color is commonly used to indicate important safety information and is easily recognizable in a workplace setting. Using a red binder helps to ensure that the MSDS documents are easily accessible and distinguishable from other binders or documents.

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18. Is it required to fax the Daily New Patient Log on a day there are no new patients scheduled in the office?

Explanation

It is required to fax the Daily New Patient Log even on a day when there are no new patients scheduled in the office because it is a daily task that needs to be completed regardless of the number of new patients. The log serves as a record of the office's activities and helps to maintain a comprehensive record of patient visits. Faxing it regularly ensures that all relevant information is documented and can be accessed when needed.

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19. When a patient is finaled from care by the Medical Provider, patient is advised that he or she may come in for palliative care 1x every 4-6 weeks until the case is settled.

Explanation

The statement is true because when a patient is discharged from the care of a medical provider, they are informed that they can receive palliative care once every 4-6 weeks until their case is resolved. This means that even after being discharged, the patient can still receive support and relief from symptoms through palliative care services on a regular basis.

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20. How often are the offices required to change the A/C filters?

Explanation

The offices are required to change the A/C filters on a monthly basis. This frequency ensures that the filters remain clean and efficient in trapping dust, allergens, and other particles. Regular filter changes also help maintain good indoor air quality and prevent the A/C system from becoming clogged or damaged. Additionally, monthly filter changes can help reduce energy consumption and prolong the lifespan of the A/C unit.

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21. Which is the one main item you are required to scan in Color in the EHR tab of a patient’s account?

Explanation

In the EHR tab of a patient's account, the one main item that is required to be scanned in color is the patient's Photo ID. This is important because a color scan of the Photo ID helps to ensure accurate identification of the patient and can be used for verification purposes. It also helps to maintain the integrity and security of the patient's information within the electronic health record system.

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22. What does “ADL” stand for?

Explanation

ADL stands for Activities of Daily Living. This term is commonly used in healthcare and refers to the basic tasks that individuals usually perform on a daily basis, such as bathing, dressing, eating, and using the toilet. These activities are essential for maintaining a person's overall well-being and independence. Therefore, ADL is an acronym that is often used in healthcare settings to assess a person's functional abilities and determine the level of assistance or support they may require.

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23. What do you do when you receive notification that an attorney has dropped a patient’s case?

Explanation

When receiving notification that an attorney has dropped a patient's case, it is important to call the attorney's office to inquire about the reason for the drop. This step allows for clarification and understanding of the situation. Additionally, it is necessary to document this information by putting a note in the patient's account. To ensure proper communication within the organization, an email should be sent to the Administration Office (Attn: Liz Hernandez). It is also important to notify the Clinic Auditor by sending a copy of the email. This comprehensive approach ensures that all relevant parties are informed and that the necessary steps can be taken moving forward.

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24. How does Med+Plus notify you when the max $ amount (credit limit) has exceeded in a patient’s account?

Explanation

Med+Plus notifies you when the max $ amount (credit limit) has exceeded in a patient's account by displaying a "warning" pop up box every time a new charge is entered. This alert serves as a reminder to the user that the credit amount has been exceeded and prompts them to take necessary actions.

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25. The Standard Disclosure is only completed and signed on the initial visit of a patient to the office. 

Explanation

The explanation for the given correct answer is that the Standard Disclosure is a document that is completed and signed by the patient on their first visit to the office. This document includes important information about the patient's medical history, insurance information, and consent for treatment. It is necessary for the patient to complete and sign this document during their initial visit to ensure that all the required information is obtained and documented accurately. Therefore, the statement "The Standard Disclosure is only completed and signed on the initial visit of a patient to the office" is true.

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26. Why are you still required to enter a patient’s lapsed auto insurance information as a Guarantor in a patient’s account?

Explanation

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27. Which font color is used when MRI information is added in the Notes tab of a patient’s account?

Explanation

The font color used when MRI information is added in the Notes tab of a patient's account is blue.

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28. Employees may be tested for drugs on an unannounced random basis by the organization.

Explanation

Organizations often conduct random drug testing to ensure a safe and productive work environment. This practice helps to deter drug use among employees and can identify individuals who may be impaired while on the job. By conducting unannounced tests, organizations can minimize the chances of employees trying to cheat the system or prepare for the test in advance. Random drug testing is a common practice in many workplaces and helps to promote a drug-free workplace policy.

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29. The Internet is to be used for business purposes only and should not be utilized for personal reasons.

Explanation

The statement implies that the Internet should only be used for business-related activities and not for personal use. This suggests that individuals should refrain from accessing social media, personal emails, or any non-work-related websites while using the Internet for business purposes. By adhering to this guideline, employees can maintain productivity and focus on their professional responsibilities without getting distracted by personal matters.

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30. What are you required to do if you forget to clock in at work?

Explanation

If you forget to clock in at work, the best course of action is to clock in as soon as you remember. This ensures that your attendance is accurately recorded. Additionally, it is important to inform your ATL/TL (Assistant Team Lead/Team Lead) of the situation by sending them an email as soon as possible. This allows them to be aware of the situation and take any necessary steps to correct any potential discrepancies in your time records.

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31. The Organization requires each employee to promptly notify Human Resources of any changes in personal data. How do you submit a change in personal data?

Explanation

To submit a change in personal data, the correct method is to complete a Record Change form found in the HR Forms folder and submit it to the Human Resources Department. This form is specifically designed for updating personal information and ensures that all necessary details are accurately provided to HR. Sending an email to Human Resources or the Team Leader may not be as effective or efficient in documenting and processing the changes.

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32. Employees are not required to clock out in an office when leaving to work at another office on the same day.  

Explanation

Employees are required to clock out in an office when leaving to work at another office on the same day. This is because clocking out is a way to track the hours worked by an employee. Even if the employee is going to another office, they are still expected to record their departure time from the first office.

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33. All non-working medical equipment in an office must be tagged out identifying the problem with the equipment.

Explanation

It is necessary to tag out non-working medical equipment in an office and identify the problem with the equipment. This is important for several reasons. Firstly, it ensures that the equipment is not used by mistake, preventing any potential harm to patients or staff. Secondly, it allows for proper maintenance and repair of the equipment, ensuring that it is back in working condition as soon as possible. Tagging out the equipment also helps in keeping track of the problems and maintenance history of each equipment, making it easier to identify recurring issues and take necessary actions to prevent them in the future.

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34. Patients who are seen on a particular day for a re-evaluation with an MD/DO cannot have any physical therapy done on the same day.

Explanation

Patients who are seen on a particular day for a re-evaluation with an MD/DO can have physical therapy done on the same day. This means that it is not true that patients cannot have any physical therapy done on the same day as their re-evaluation.

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35. Which code do you call in the event of a medical emergency?

Explanation

Code Blue is the code that is called in the event of a medical emergency. This code is commonly used in hospitals and healthcare facilities to indicate a patient in cardiac arrest or in need of immediate medical attention. When Code Blue is called, it alerts the medical staff to respond quickly and provide life-saving interventions such as CPR, defibrillation, and other emergency procedures.

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36. Should an incident occur in an office involving a patient or visitor, an Incident Report must be completed.

Explanation

In an office setting, if there is an incident involving a patient or visitor, it is necessary to complete an Incident Report. This report helps document the details of the incident, including what happened, who was involved, and any actions taken. It is important to complete an Incident Report to ensure that the incident is properly documented and addressed, and to prevent similar incidents from occurring in the future.

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37. Which folder in the Computer do you use to print general paperwork for the office?

Explanation

The correct answer is the "General Forms" folder located in the "U" drive. This folder is specifically designated for printing general paperwork for the office, making it the appropriate choice for printing general paperwork. The other folders mentioned, "Paperwork" and "PA's and ARNP's," are not specified as being for general paperwork and therefore would not be the correct choice.

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38. Which icon in Med+Plus do you use to open patients search screen?

Explanation

The clipboard icon in Med+Plus is used to open the patient search screen. This icon typically represents a tool used for copying and pasting, which is similar to the function of searching for and retrieving patient information.

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39. What does “Code Blue” stand for?

Explanation

"Code Blue" is a term used in medical settings to indicate a medical emergency, specifically when a patient's heart has stopped or they are experiencing a cardiac arrest. It is a standardized alert system that prompts healthcare professionals to respond quickly and provide immediate life-saving interventions. The term "Code Blue" is widely recognized and understood in healthcare facilities, enabling effective communication and coordination during critical situations. Therefore, the correct answer is Medical Emergency.

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40. Where do you file the original AOB of Florida Sunshine Transport, Inc. signed by a patient?

Explanation

The original AOB of Florida Sunshine Transport, Inc. signed by a patient should be filed in the AOB & Disclosure Binder. This binder is specifically designated for documents related to Assignment of Benefits (AOB) and disclosure forms. It is the appropriate location to store the AOB document along with any other relevant disclosures.

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41. Where do you go to view your timesheet?

Explanation

To view your timesheet, you need to go to the "Users" tab when you log into Med+Plus. This is where you will find the necessary information and options related to your timesheet.

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42. Indicate (2) services that may be provided to a patient which require a separate form other than the fee slip and therapy note.

Explanation

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43. If a patient did not own a vehicle at the time of a motor vehicle accident, but lived with a blood relative that owns an insured vehicle; patient must then use the relative’s auto insurance PIP benefits.

Explanation

If a patient does not own a vehicle but lives with a blood relative who owns an insured vehicle, the patient can use the relative's auto insurance Personal Injury Protection (PIP) benefits. This is because PIP benefits typically extend to household members of the insured, regardless of whether they own a vehicle or not. Therefore, it is true that the patient must use the relative's auto insurance PIP benefits in this situation.

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44. What are you required to provide a patient when a new prescription for medication is given?

Explanation

When a new prescription for medication is given to a patient, they are required to be provided with a copy of the medication log. This log contains important information such as the name and dosage of the medication, instructions for taking it, and any potential side effects or warnings. It serves as a record for both the patient and healthcare provider to ensure that the medication is being taken correctly and to monitor its effectiveness. The patient can refer to the medication log for reference and to keep track of their medication schedule.

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45. What does "Code S" mean?

Explanation

"Code S" refers to Security. This term is commonly used in emergency situations to alert staff and personnel about a security threat or breach. It helps to ensure that appropriate measures are taken to maintain the safety and security of the premises or organization.

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46. How often do we complete the Clinic Surveillance at the office?

Explanation

The Clinic Surveillance at the office is completed on a monthly basis. This means that the surveillance activities, such as monitoring and recording data related to clinic operations, are conducted and reviewed every month. This regular frequency allows for timely identification of any issues or trends, ensuring that appropriate actions can be taken promptly to maintain the quality and safety of the clinic environment.

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47. If a patient has questions pertaining to what he or she would owe for the medical services rendered or to rendered, where would you direct patient?

Explanation

The correct answer is to direct the patient to the Billing Department. This is because the Billing Department is responsible for handling all financial matters related to medical services rendered. They would have the necessary information and expertise to answer the patient's questions regarding their medical expenses and what they owe.

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48. When can a Letter of Protection be requested to an attorney, if applicable?

Explanation

A Letter of Protection can be requested to an attorney as soon as the attorney representation to a patient's case is verified with the attorney by the SWAT Team. This means that the attorney has been confirmed to be representing the patient in their case, and at this point, a Letter of Protection can be requested to ensure that the patient's medical bills will be paid from the settlement or judgment of the case.

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49. What are we supposed to file in the Communications Binder?

Explanation

The correct answer is "All memos from the Company regarding new policies and procedures." This is because the question asks specifically about what should be filed in the Communications Binder, and out of the given options, only the memos from the Company regarding new policies and procedures are relevant to be filed in this binder. The other options, such as invoices and receipts from Pest Control and receipts from the Biomedical Waste Transporter, may be important for record-keeping but are not specifically related to the Communications Binder.

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50. An advance directive is a document that allows a competent individual the right to say what he/she would or would not want for healthcare in the event that they could not speak for themselves and had a terminal condition.

Explanation

An advance directive is a legal document that grants individuals the ability to make decisions about their healthcare treatment in the event that they become unable to communicate their wishes due to a terminal condition. This document ensures that their preferences regarding medical interventions, such as life support or resuscitation, are respected and followed. It gives individuals the power to have control over their healthcare decisions even when they are no longer able to express their desires verbally. Therefore, the statement "True" accurately reflects the purpose and function of an advance directive.

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51. Which medical evaluation packet is used for patients scheduled for a re-evaluation?

Explanation

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52. What does “AOB” stand for?

Explanation

AOB stands for Assignment of Rights & Benefits. This refers to the transfer of rights and benefits from one party to another. It is a legal term commonly used in contracts and agreements to specify the transfer of ownership or entitlement to certain rights or benefits. The other options, Assignment Opportunity Benefit and None of the above, are not correct explanations for the acronym AOB in this context.

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53. What does “PIP” stand for?

Explanation

PIP stands for Personal Injury Protection. It is a type of auto insurance coverage that pays for medical expenses, lost wages, and other related expenses in the event of an accident. PIP coverage is mandatory in some states and optional in others. It provides financial protection for the policyholder and their passengers regardless of who is at fault in the accident.

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54. A patient’s treatment must be stopped when the patient’s PIP benefits exhaust even when there is Bodily Injury coverage available.

Explanation

The statement is false because the availability of Bodily Injury coverage does not determine whether a patient's treatment should be stopped when their PIP benefits exhaust. Bodily Injury coverage is typically used to cover medical expenses for injuries caused to other people in an accident, not the insured individual. Therefore, the patient's treatment should continue if they have Bodily Injury coverage available, even after their PIP benefits are exhausted.

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55. Patient is being seen today for an initial evaluation. Patient advised you that he or she went to the hospital after the accident. The request for hospital records must be faxed to the hospital within:

Explanation

When a patient comes in for an initial evaluation and mentions that they went to the hospital after an accident, it is important to request their hospital records. The request for these records should be faxed to the hospital within 24 hours. This ensures that the necessary information is obtained promptly and can be used to provide appropriate care and treatment to the patient.

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56. Who is the person ultimately responsible to approve Open MRIs?

Explanation

The medical provider is ultimately responsible for approving Open MRIs because they have the expertise and knowledge to determine if this type of imaging is necessary for the patient's diagnosis or treatment. They are responsible for assessing the patient's medical history, symptoms, and other relevant factors to make an informed decision about whether an Open MRI is appropriate. The patient and their attorney may have input or advocate for the use of an Open MRI, but the final approval lies with the medical provider.

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57. Who is our Quality Manager?

Explanation

Cindy Sonstein is our Quality Manager.

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58. What is the protocol when a patient informs you that he or she has been involved in a 2nd accident?

Explanation

The correct answer is to have the patient contact Central Scheduling to schedule an evaluation for the 2nd accident if approved by Administration. This suggests that there is a specific process in place for handling patients involved in multiple accidents, and it involves obtaining approval from the Administration before proceeding with the evaluation. This ensures that the appropriate steps are taken and that the patient's injuries are properly evaluated.

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59. When is it required to fax a request for a Letter of Protection to a patient’s attorney?

Explanation

It is required to fax a request for a Letter of Protection to a patient's attorney when the attorney representation has been verified. This means that before sending the request, it is important to ensure that the attorney representing the patient has been confirmed. This verification process is crucial to ensure that the request is being sent to the correct attorney who is authorized to handle the patient's legal matters. Faxing the request at this stage helps in establishing clear communication and documentation between the medical office and the attorney.

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60. What do you do with the packing slip obtained when office supplies are delivered to the office?

Explanation

When office supplies are delivered to the office, the correct action to take with the packing slip is to fax it to Diane Madonna. This suggests that Diane Madonna is responsible for keeping track of the supplies and needs the packing slip for reference or documentation purposes. Filing the packing slip for one month or faxing it to Cindy Sonstein are not mentioned as appropriate actions, so they can be ruled out as incorrect answers.

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61. Scenario: You have entered service charges in a patient’s account today. You noticed later that day that you didn’t select the correct Billing Provider for those charges. How do you easily correct this?

Explanation

To easily correct the incorrect Billing Provider selection for the charges entered in a patient's account, you can go to the Ledger tab of the patient's account. Then, select the first charge entered for the day and right-click on it. From the options, choose "Edit selected item" and change the Bill Provider name to the correct one. Make sure to check the box called "Change for entire bill" to apply the correction to all charges. Finally, click on "OK" to save the changes.

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62. Who do you contact when there is a problem with Med+Plus?

Explanation

When there is a problem with Med+Plus, the appropriate contact would be the support team at HCME Inc. This is indicated by the answer choice "Send an email to [email protected]." They are the ones who can provide assistance and help resolve any issues that may arise with Med+Plus.

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63. What does “NKDA” stand for?

Explanation

NKDA stands for No Known Drug Allergy. This acronym is commonly used in medical settings to indicate that a patient does not have any known allergies to medications. It is important for healthcare providers to be aware of any drug allergies a patient may have in order to avoid potential adverse reactions or complications during treatment. By stating that there is no known drug allergy, it implies that the patient can safely receive medications without the risk of an allergic reaction.

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64. What does “EIN” stand for?

Explanation

The term "EIN" stands for Employee Identification Number. This is a unique nine-digit number assigned by the Internal Revenue Service (IRS) to identify businesses and certain other entities for tax purposes. It is used to track employment taxes, file tax returns, and communicate with the IRS. The EIN is similar to a social security number for individuals, but it is specifically used for business entities.

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65. How do you process any checks that are mailed to the office?

Explanation

The correct answer is to put a note in the patient's account, if applicable, identifying the check received at the office and mail out the check to the Administration Office - PO Box 25368 in Sarasota, FL. This ensures that the check is properly documented and sent to the correct address for processing.

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66. What are you required to do when a patient decides to discontinue treatment in the office?

Explanation

When a patient decides to discontinue treatment in the office, it is important to ask them for the reason behind their decision. This helps in understanding their concerns and addressing any issues they may have. Additionally, putting a note in the patient's account helps in maintaining a record of the situation for future reference. Sending an email to the Administration Office notifies them of the situation, allowing them to update their records and make any necessary arrangements. This ensures proper communication and documentation regarding the patient's decision to discontinue treatment.

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67. Soiled lines must be handled with gloves at all times.

Explanation

Soiled lines refer to lines or cables that have become dirty or contaminated. Handling them with gloves is necessary to prevent direct contact with the dirt or contaminants, which could potentially be harmful or cause infections. Therefore, it is important to always handle soiled lines with gloves to maintain hygiene and protect oneself from any potential hazards.

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68. Where is the signed Letter of Protection scanned in EHR once received from a patient's attorney?

Explanation

The correct answer is to scan the signed Letter of Protection into the "Attorney" sub-folder located in the "Correspondence" folder. This ensures that all correspondence related to the patient's attorney is organized and easily accessible within the electronic health record system.

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69. A patient was driving an insured vehicle at the time of the accident.  Can we treat a patient who was at-fault for the accident?

Explanation

Yes, we can treat a patient who was at-fault for the accident. The fact that the patient was driving an insured vehicle at the time of the accident implies that they have insurance coverage. Therefore, regardless of who is at fault, the patient can still receive medical treatment for any injuries sustained in the accident.

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70. A former patient from an accident that occurred in 2009 comes back to the office to treat for another accident that occurred in 2010. Which type of service code is charged for the initial evaluation of the 2nd accident?

Explanation

The correct answer is EE (1,2,3,4) because the patient is returning to the office for a new accident that occurred in 2010. This would be considered a new evaluation for the second accident, so the appropriate service code to charge would be EE (1,2,3,4) which represents an evaluation and management service for a new patient.

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71. Who do you contact to obtain approval to treat if a new patient states that the motor vehicle accident occurred in the state of New York?

Explanation

To obtain approval to treat a new patient who states that the motor vehicle accident occurred in the state of New York, you would contact the Administration Office. They would have the authority and information necessary to approve the treatment and handle any administrative processes related to the accident. The Team Leader may not have the jurisdiction to grant approval, and the patient's attorney may be involved in legal matters rather than medical treatment approvals.

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72. When is the Stamps Postage Usage spreadsheet due?

Explanation

The Stamps Postage Usage spreadsheet is due on the first day of each month. This means that it needs to be submitted at the beginning of every month.

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73. What do you do with the checks from insurance companies that are mailed to the offices?

Explanation

The correct answer is to mail the check to the Administration Office. This is the most appropriate action to take with checks from insurance companies that are mailed to the offices. Mailing the check to the patient's attorney or providing it to the patient on their next visit may not be the correct procedure, as the Administration Office is likely responsible for handling financial matters and processing insurance payments.

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74. What is your responsibility when a new patient provides a Photo ID?

Explanation

When a new patient provides a Photo ID, the responsibility is to scan the Photo ID in the Electronic Health Record (EHR) system and check the "ID verified" box located in the Personal tab of the patient's account. This ensures that the patient's identity has been verified and recorded accurately in the system. Making a copy of the Photo ID or informing the Medical Provider are not mentioned as necessary steps in the given answer.

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75. A patient who has PIP benefits available cannot treat in our organization if they do not have legal representation.

Explanation

The statement is false because the presence or absence of legal representation does not determine whether a patient can receive treatment in our organization if they have PIP benefits available. Legal representation is not a requirement for receiving treatment, and therefore, patients without legal representation can still receive treatment if they have PIP benefits.

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76. What must be updated in the Condition tab of a patient’s account after each re-evaluation?

Explanation

After each re-evaluation, the "ICD Codes & Descriptions" section must be updated in the Condition tab of a patient's account. This section contains the codes and descriptions of the medical diagnoses, which may change or be updated based on the findings of the re-evaluation. Keeping this section up to date ensures accurate and comprehensive documentation of the patient's condition and helps in providing appropriate medical care.

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77. How many times a week is the Daily New Patient Log faxed to Central Scheduling?

Explanation

The correct answer is five times a week. This means that the Daily New Patient Log is faxed to Central Scheduling every day of the workweek. This suggests that the log is regularly updated and sent to ensure that Central Scheduling has the most up-to-date information on new patients. It also implies that the office has a high volume of new patients, requiring frequent updates to the log.

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78. Which font color is used when Specialist information is added in the Notes tab of a patient’s account?

Explanation

The font color used when Specialist information is added in the Notes tab of a patient's account is brown. This color is likely chosen to differentiate the specialist information from other types of notes and make it easily identifiable. It may also signify the importance or significance of the specialist information in the patient's record.

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79. What does maintenance, palliative or supportive care consists of?

Explanation

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80. How long do we keep daysheets in the Daysheet Binder?

Explanation

Daysheets are kept for a full 30 days, which means they are stored for a month before being discarded. This time frame allows for easy access to recent information and ensures that the binder does not become cluttered with outdated daysheets. Keeping daysheets for a specific duration also helps in maintaining accurate records and allows for proper tracking of activities over time.

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81. An MRI of Brain can be scheduled without verification of payment source if ordered by the physician on the patient’s initial visit at the office.

Explanation

In this scenario, the statement suggests that if a physician orders an MRI of the brain on a patient's initial visit at the office, the payment source does not need to be verified before scheduling the MRI. This implies that the physician has the authority to order the MRI without the need for payment verification, possibly to ensure timely diagnosis and treatment for the patient. Therefore, the answer "True" indicates that an MRI of the brain can indeed be scheduled without verification of payment source in this specific situation.

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82. A patient, who is minor, may sign the Standard Disclosure form as long as the parent or legal guardian is present during the initial evaluation of patient.  

Explanation

A minor patient cannot sign the Standard Disclosure form, even if the parent or legal guardian is present during the initial evaluation. Minors are not legally able to provide informed consent, so their parent or legal guardian must sign the form on their behalf. Therefore, the statement is false.

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83. Who do you notify when you receive new insurance information for a patient?

Explanation

When you receive new insurance information for a patient, you notify the Billing Department. This is because the Billing Department is responsible for managing the patient's insurance information and ensuring that the correct insurance is billed for the services provided. They will update the patient's insurance records and make any necessary changes to the billing process to ensure that the patient's claims are processed correctly and efficiently.

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84. What are you required to do if you get injured in the workplace?

Explanation

If you get injured in the workplace, it is important to inform your Team Leader and Human Resources immediately no matter how minor the injury may appear. This is because even minor injuries can develop into more serious conditions over time, and it is important for your employer to be aware of any workplace injuries for legal and safety reasons. Prompt reporting also allows for proper documentation and investigation of the incident, which can help prevent similar accidents in the future.

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85. What is the name of our Biomedical Waste Transporter?

Explanation

Stericycle is the correct answer because it is the name of our Biomedical Waste Transporter.

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86. What does "PASS" stand for?

Explanation

"PASS" stands for the four steps in using a fire extinguisher. "Pull" refers to pulling the pin to unlock the extinguisher. "Aim" means aiming the nozzle or hose at the base of the fire. "Squeeze" is about squeezing the handle to release the extinguishing agent. "Sweep" means sweeping the nozzle or hose from side to side to cover the entire area of the fire. Therefore, the correct answer is "Pull, Aim, Squeeze, Sweep."

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87. What is the protocol when both PIP and BI coverage have not been confirmed and an MRI of the Cervical has been ordered on the first follow up visit?

Explanation

When both PIP (Personal Injury Protection) and BI (Bodily Injury) coverage have not been confirmed, it is important to obtain approval for the MRI from the administration. This ensures that the cost of the MRI will be covered by a payment source before scheduling the procedure.

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88. What is the protocol when a request for medical records from the Health Department of State is sent to the office?

Explanation

The given options do not provide the correct protocol for handling a request for medical records from the Health Department of State. The correct protocol may involve verifying the authenticity of the request, ensuring patient confidentiality, and following established procedures for record retrieval and transmission.

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89. What does it mean when a patient’s case is referred as “Straight LOP case”?

Explanation

A "Straight LOP case" refers to a situation where there is no Personal Injury Protection (PIP) insurance available to cover the patient's medical expenses. Instead, all services provided to the patient will be paid for through the settlement obtained from the at-fault party's insurance coverage at the conclusion of the patient's treatment. This means that the patient's treatment costs will not be covered by any insurance during the course of their treatment, and they will have to rely on the settlement to cover these expenses.

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90. What does the “MSDS Binder” represent?

Explanation

The "MSDS Binder" represents a collection of material safety data sheets of every chemical product used in the office. This binder is used to ensure that employees have access to important information about the potential hazards, handling instructions, and emergency procedures associated with each chemical. It serves as a valuable resource for maintaining a safe working environment and complying with regulatory requirements.

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91. How many times must you request a Letter of Protection from an attorney’s office during the course of a patient’s treatment? (assuming a signed LOP has not been received)

Explanation

During the course of a patient's treatment, you must request a Letter of Protection (LOP) from an attorney's office three times if a signed LOP has not been received. This implies that the first two requests did not result in obtaining a signed LOP, so you need to make a third request to ensure the patient's treatment is protected legally.

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92. Who is responsible for verifying the insurance coverage of a patient?

Explanation

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93. How many times during a patient’s course of treatment is the ADL provided?

Explanation

The ADL (Activities of Daily Living) is provided two times during a patient's course of treatment. This suggests that the ADL is offered at two specific points in the treatment process, which could be for assessment purposes or to provide necessary assistance to the patient. The answer does not provide information on when exactly the ADL is provided, but it indicates that it occurs twice.

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94. The Housekeeping Schedule is faxed at the end of each month to Cindy Sonstein.

Explanation

The statement suggests that the Housekeeping Schedule is sent via fax to Cindy Sonstein at the end of each month. This implies that there is a regular process in place for sending the schedule to Cindy Sonstein, and it is done monthly. Therefore, the answer is true.

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95. Which documents are provided to a patient after each re-evaluation?

Explanation

After each re-evaluation, the patient is provided with an appointment schedule and a copy of their medication log. This helps the patient keep track of their upcoming appointments and also provides them with a record of the medications they have been taking. The appointment schedule ensures that the patient is aware of their future appointments and can plan accordingly. The copy of the medication log helps the patient and their healthcare provider to monitor the effectiveness of the medications and make any necessary adjustments to the treatment plan.

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96. Who needs to be contacted for approval if a patient would like to be seen at an outside specialist office?

Explanation

If a patient would like to be seen at an outside specialist office, they need to contact the Administration Office for approval. This is because the Administration Office is responsible for managing and coordinating appointments and referrals to specialists. They need to ensure that the patient's insurance covers the visit and that it is medically necessary. The Administration Office also handles any necessary paperwork and communication between the patient, the specialist, and the primary care physician. Therefore, contacting the Administration Office is necessary to obtain approval for seeing an outside specialist.

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97. Which MRI scan is automatically approved on the initial evaluation even when a payment source has not been confirmed?

Explanation

The brain MRI scan is automatically approved on the initial evaluation even when a payment source has not been confirmed. This suggests that there may be a specific policy or guideline in place that prioritizes brain scans due to their critical nature. Other types of scans, such as cervical and thoracic, may require a confirmed payment source before approval. However, without further information, it is difficult to determine the exact reason for this prioritization.

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98. How often does our Biomedical Waste Transporter pick up biomedical waste at our offices?

Explanation

The correct answer is "Monthly" because it indicates that our Biomedical Waste Transporter picks up biomedical waste from our offices once every month. This frequency ensures that the waste is collected regularly and prevents any accumulation or potential health hazards. Choosing quarterly or yearly pickups would result in longer intervals between collections, which may lead to the buildup of waste and increased risk of contamination.

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99. Which medical evaluation packet is used for new patients?

Explanation

The correct answer is Comprehensive Evaluation. This medical evaluation packet is used for new patients as it involves a thorough assessment of the patient's medical history, physical examination, and diagnostic tests. It helps healthcare providers gather detailed information about the patient's overall health and identify any potential health issues or risks. This comprehensive evaluation is important in establishing a baseline for the patient's health and developing an appropriate treatment plan.

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100. If a minor comes in for an initial evaluation with an adult who is not his or her parent or legal guardian, what is the best option?

Explanation

If a minor comes in for an initial evaluation with an adult who is not his or her parent or legal guardian, the best option is to call the Administration Office to advise the situation and obtain approval to treat. This is important because treating a minor without the consent of a parent or legal guardian can have legal and ethical implications. It is necessary to ensure that proper consent is obtained before proceeding with the evaluation and treatment.

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101. The Medical Provider at the home office is not authorized to prescribe medications for patients who are also treating with Pain Management. 

Explanation

The medical provider at the home office is not authorized to prescribe medications for patients who are also treating with pain management. This means that if a patient is already undergoing pain management treatment, the medical provider at the home office cannot prescribe medications for them. Therefore, the statement is true.

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102. What is the minimum BI coverage limit, if any?

Explanation

The minimum BI coverage limit is $10,000. This means that the insurance policy must provide at least $10,000 of coverage for bodily injury liability.

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103. The UM coverage comes from the AT-fault party’s insurance policy.

Explanation

The UM coverage does not come from the at-fault party's insurance policy. UM stands for uninsured/underinsured motorist coverage, which is a type of insurance that protects the policyholder if they are involved in an accident with a driver who does not have insurance or does not have enough insurance to cover the damages. This coverage is typically included in the policyholder's own insurance policy. Therefore, the statement is false.

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104. What is the protocol if a patient informs you that he or she is claustrophobic and cannot complete the MRI scan in a closed unit as it was prescribed by the Medical Provider?

Explanation

If a patient informs you that they are claustrophobic and cannot complete the MRI scan in a closed unit as prescribed, the appropriate protocol is to check with the Medical Provider to see if there may be a script for medical sedation. This option allows for the patient to undergo the MRI scan while being sedated, which can help alleviate their claustrophobia and enable them to complete the procedure.

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105. Are you required to obtain approval to provide an MRI script to a patient who insists on completing an MRI at an outside facility?

Explanation

Obtaining approval is necessary because providing an MRI script to a patient who wants to get the MRI done at an outside facility means that the patient will not be using the services of the facility where the script is being provided. In such cases, approval is typically required to ensure that the patient's insurance covers the cost of the MRI at the outside facility and to ensure that the facility is aware of the patient's decision and can provide appropriate follow-up care if needed.

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106. When is the ADL (Activities of Daily Living) given to patients to fill out?

Explanation

ADL (Activities of Daily Living) is given to patients to fill out during the 2nd or 3rd visit after their initial visit and when their treatment is reduced to 1x a week or PRN. This suggests that the ADL form is not given to patients during their first visit or when they are receiving frequent treatment. The form is likely used to assess the patient's ability to perform daily activities and to track their progress as treatment is reduced.

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107. Which drive of the computer do you select to obtain a narrative report dictated by a Medical Provider?

Explanation

The 'S' drive is the correct answer because it is commonly used in computer systems to store shared or network files. In this case, the narrative report dictated by a Medical Provider would likely be stored and accessed on the 'S' drive, which allows for easy collaboration and sharing of files among multiple users. The 'U' drive is typically used for personal or user-specific files, while the 'N' drive is not commonly used or recognized in computer systems.

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108. How often is a patient entitled to receive a roll-on or tube of Biofreeze?

Explanation

A patient is entitled to receive a roll-on or tube of Biofreeze once a month. This suggests that the supply of Biofreeze is limited and should be distributed on a monthly basis. It is likely that the effectiveness or duration of the product is such that it needs to be replenished every month for optimal results. This frequency ensures that patients have access to the product regularly without excessive waste or overuse.

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109. What is the purpose of a Clearance Letter?

Explanation

The purpose of a Clearance Letter is to receive clearance to treat from a patient’s doctor due to a patient’s pre-existing condition that may be contraindicated for therapy and/or other treatment provided by our organization. This letter ensures that the patient's condition is taken into consideration before proceeding with any medical services, ensuring their safety and well-being.

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110. A patient was involved in a motor vehicle accident. Whose insurance do we use if there is no auto insurance on the host vehicle, patient does not have any auto insurance or live with a blood relative that has any insurance?

Explanation

In this scenario, since there is no auto insurance on the host vehicle and the patient does not have any auto insurance or live with a blood relative that has insurance, the option is to not use any auto insurance. Instead, the case can be considered a Straight LOP (Letter of Protection) case, where the patient's health insurance would be used to cover the medical expenses resulting from the accident.

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111. What do you when a patient checks “Yes” to any of the questions on the MRI Questionnaire?

Explanation

If a patient checks "Yes" to any of the questions on the MRI Questionnaire, the correct action is to contact the MRI Center and obtain approval to schedule the MRI from assigned personnel. This is necessary to ensure that the patient's condition or medical history does not pose any risks or contraindications for undergoing the MRI scan. By identifying the questions checked as "Yes" on the questionnaire, the MRI Center can assess the situation and determine whether it is safe for the patient to proceed with the MRI.

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112. When is the EIN entered in Med+Plus?

Explanation

The EIN (Employer Identification Number) is entered in Med+Plus when charges are entered in the Ledger tab of a patient's account. This suggests that the EIN is related to the billing process and is required when recording charges for the services provided to a patient. It is likely that the EIN is used for identification and tracking purposes, allowing the system to link the charges to the correct patient and account.

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113. A patient cannot treat at two different medical facilities, Physicians Group and another Company's clinic, for the same date of accident.

Explanation

This statement is true because a patient cannot receive treatment at two different medical facilities for the same date of accident. This is because it is important for the patient's medical records to be consolidated and for the healthcare providers to have a complete understanding of the patient's condition and treatment history. Additionally, receiving treatment at multiple facilities can lead to duplication of tests and procedures, and can also result in conflicting treatment plans. Therefore, it is necessary for a patient to choose one medical facility for their treatment.

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114. What are you required to do when a patient requests to be transferred to another office within our organization?

Explanation

When a patient requests to be transferred to another office within the organization, the correct course of action is to put a note in the account to document the request, cancel all remaining appointments to ensure a smooth transition, and contact the office that the patient is transferring to. This communication is important to inform the receiving office about the patient's transfer and to provide any necessary information. Additionally, it is necessary to ask the ATL/TL (Assistant Team Leader/Team Leader) to transfer the patient's account to the other office to ensure continuity of care.

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115. Central Scheduling must be notified when a New Patient does not show up to the office after 15 minutes from the scheduled appointment time.

Explanation

Central Scheduling needs to be informed when a new patient fails to arrive at the office within 15 minutes of the scheduled appointment time. This is important because it allows the scheduling department to make necessary adjustments to the schedule, such as filling the vacant slot with another patient or rescheduling the missed appointment. By being notified promptly, Central Scheduling can effectively manage the appointment schedule and ensure efficient use of resources. Therefore, the statement is true.

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116. What is the name of the Billing Provider always used for transportation services?

Explanation

Florida Sunshine Transport, Inc is the correct answer because it is stated in the question that it is the name of the Billing Provider always used for transportation services.

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117. If multiple patients are picked up at the same location and time for transportation, each patient will be charged 50% of the mileage each way.

Explanation

When multiple patients are picked up at the same location and time for transportation, it is fair to charge each patient 50% of the mileage each way. This is because the total mileage is being divided equally among all the patients, resulting in a fair distribution of the transportation cost. Therefore, the statement "True" is the correct answer.

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118. What do you do when a subpoena for a patient’s medical records is sent to the office by mail?

Explanation

When a subpoena for a patient's medical records is received by mail, the correct action is to fax the subpoena to the Legal Department and inform them that the subpoena was sent to the office by mail. This ensures that the Legal Department is aware of the subpoena and can handle it appropriately.

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119. What do you do when the Claim# from a patient’s auto insurance is obtained two weeks after the patient is seen for his or her initial visit?

Explanation

When the Claim# from a patient's auto insurance is obtained two weeks after the patient's initial visit, the correct course of action is to enter the Claim# in the Guarantor tab of the patient's account. Additionally, the Claim# should be entered on the Header Notes in the Notes tab of the account. A note should be added for the day to identify the information received. Lastly, the information should be provided to the Clinic's Auditor.

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120. Who is the Radiation Safety Officer for our organization?

Explanation

The correct answer is Jeffrey Beytin, DC. This person is the Radiation Safety Officer for our organization.

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121. Who is our Human Resources Manager?

Explanation

Brenda Sibert is the Human Resources Manager.

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122. What is the protocol when the office receives a request for a patient’s medical records by mail?

Explanation

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123. Where do you file the original Assignment of Rights & Benefits (AOB) and Standard Disclosure signed and completed by a patient and Medical Provider?

Explanation

The original Assignment of Rights & Benefits (AOB) and Standard Disclosure signed and completed by a patient and Medical Provider should not be filed in the daily paperwork box or the patient's Travel Card once scanned in EHR. The correct answer is None of the above, which suggests that there is another appropriate location or process for filing these documents.

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124. What is the protocol when a patient is referred to one of our in-house specialists?

Explanation

The protocol when a patient is referred to one of our in-house specialists is to send an email to the specialist office identifying the referral ordered, patient's name, date of birth, name of referring provider, and the area the patient is referred for.

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125. What does HIPAA stand for?

Explanation

HIPAA stands for Health Insurance Portability and Accountability Act. This act was enacted in 1996 to protect the privacy and security of individuals' health information. It sets standards for the electronic exchange, privacy, and security of health information. The act also provides guidelines for healthcare providers, health plans, and other entities to ensure the confidentiality and integrity of patients' health records. By implementing HIPAA, individuals have more control over their health information and are protected from unauthorized access and disclosure.

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126. Which product considered as “durable goods” requires us to log its lot number when dispensed to a patient?

Explanation

Biofreeze is considered a "durable good" that requires logging its lot number when dispensed to a patient. This suggests that Biofreeze is a product that is expected to last for a long time and can withstand repeated use. The requirement to log its lot number indicates that there may be specific regulations or quality control measures in place for this product, possibly related to tracking and ensuring the safety and effectiveness of each batch or lot.

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127. Can you, as an Office Coordinator, discuss patient’s balance responsibility with the patient?

Explanation

As an Office Coordinator, you are responsible for administrative tasks and coordinating office operations. Discussing a patient's balance responsibility typically falls under the purview of the billing or financial department. While you may have access to some general information regarding a patient's balance, it is not within your role to engage in detailed discussions about their financial obligations. Therefore, the correct answer is "No."

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128. Patient is a passenger in a friend’s insured vehicle during a motor vehicle accident. The patient does not own a vehicle or live with a relative that owns an insured vehicle. Whose auto insurance do we bill?

Explanation

The correct answer is to bill the auto insurance of the vehicle of the patient's friend. Since the patient does not own a vehicle or live with a relative that owns an insured vehicle, the next option is to bill the auto insurance of the vehicle they were in during the accident, which is their friend's vehicle.

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129. What is the protocol when a patient does not provide a Photo ID by the third visit of treatment?

Explanation

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130. List item(s) approved to be disposed of in the Biomedical Waste container.

Explanation

All of the listed items, including paper covered with blood, urine cups, and pregnancy tests, are approved to be disposed of in the Biomedical Waste container. Biomedical waste refers to any waste that contains potentially infectious material, such as blood or other bodily fluids. These items can pose a risk of spreading infections or diseases if not disposed of properly. Therefore, it is essential to dispose of them in designated containers to ensure proper handling and prevent any potential harm to the environment or individuals.

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131. When is a new patient instructed to sign the “Standard Disclosure and Acknowledgement” form?

Explanation

The "Standard Disclosure and Acknowledgement" form is likely to be signed by a new patient during the time they are examined by a physician for their initial visit. This is because the form is typically related to the disclosure of information and the patient's acknowledgement of certain policies or procedures. It would make sense for the patient to sign this form during the initial visit when they are being examined by a physician, as this is when important information about the patient's medical history and treatment plan may be discussed.

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132. When is it applicable for a patient to fill out and sign an Affidavit?

Explanation

The patient needs to fill out and sign an Affidavit when they do not own an operable vehicle. This suggests that the purpose of the Affidavit is likely related to the ownership or use of a vehicle. If the patient owns an operable vehicle, they may already have insurance on it, making the Affidavit unnecessary. If the patient does not own a vehicle at all, there would be no need for them to fill out an Affidavit related to vehicle ownership.

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133. What is the time a therapy note and fee slip are required to be turned in at the front desk for a patient that comes in for treatment around 10:00am?

Explanation

The therapy note and fee slip should be turned in at the front desk by 12:00pm for a patient who comes in for treatment around 10:00am. This ensures that the paperwork is processed in a timely manner and allows the staff to complete any necessary documentation or billing before the end of the day. Turning in the paperwork by 12:00pm also allows for any potential errors or discrepancies to be addressed and resolved promptly.

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134. Indicate the service codes used for charges when a patient uses an outside "Taxi" service for transportation.

Explanation

The given answer "None of the above" is correct because the service codes mentioned (CAB, CABH, TRANS, TRANSH) do not match the service codes used for charges when a patient uses an outside "Taxi" service for transportation. Therefore, none of the options provided are the correct service codes.

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135. Whose insurance do we bill when a patient is involved in a Slip and Fall accident?

Explanation

In a Slip and Fall accident, the patient's own health insurance would typically be billed for any medical expenses incurred. However, in this case, the correct answer is "None" because Slip and Fall accidents are not typically covered by insurance. The responsibility for any medical expenses would fall on the patient themselves.

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136. How long is transportation service automatically approved for a new patient?

Explanation

Transportation service is automatically approved for a new patient for a period of two weeks. This means that the patient can avail transportation services for a maximum of two weeks without needing any additional approval or authorization. After the two-week period, the patient may need to seek further approval or reapply for transportation services if required.

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137. Work Restriction Forms for patients cannot be completed by Chiropractors. 

Explanation

Chiropractors are not authorized to complete Work Restriction Forms for patients. This could be due to the fact that chiropractors specialize in spinal manipulation and the treatment of musculoskeletal conditions, rather than assessing work restrictions. Therefore, it is true that chiropractors cannot complete these forms.

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138. What is the name of the form filled out by a patient using the transportation service for the first time?

Explanation

The form filled out by a patient using the transportation service for the first time is called "Assignment of Rights & Benefits." This form is used to authorize the transportation service to bill the patient's insurance company directly for the cost of the transportation services provided. It also allows the transportation service to receive payment for these services from the insurance company on behalf of the patient. By signing this form, the patient assigns their rights and benefits under their insurance policy to the transportation service.

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139. Patient is not the insured of the auto insurance policy being used. Patient can be listed as the guarantor in the Guarantor tab of patient’s account as long as he or she is listed as a “driver” in the insurance policy.

Explanation

The statement is false because the patient cannot be listed as the guarantor in the Guarantor tab of their account if they are not the insured of the auto insurance policy being used. The patient can only be listed as the guarantor if they are listed as a "driver" in the insurance policy.

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140. Whose insurance provides Bodily Injury (BI) coverage to an injured patient?

Explanation

The at-fault's vehicle insurance provides bodily injury (BI) coverage to an injured patient. This means that if the patient is injured in a car accident caused by someone else, the at-fault driver's insurance will cover the medical expenses and other damages resulting from the injury. The patient's own auto insurance may provide some coverage, but it is typically the responsibility of the at-fault driver's insurance to provide compensation for the injured party. The patient's own health insurance may also cover some of the medical expenses, but the primary responsibility lies with the at-fault driver's insurance.

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141. What is the name of Binder where the data sheets for the chemicals used in the office are filed?

Explanation

The correct answer is MSDS Binder because MSDS stands for Material Safety Data Sheets, which are documents that provide important information about the hazards and handling of chemicals. In an office setting, it is important to have a designated binder where these data sheets are filed for easy access and reference in case of emergencies or when handling the chemicals. The MSDS Binder ensures that the necessary information is readily available to promote safety and proper handling of chemicals in the office.

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142. New Patients who are 30 minutes late from their scheduled appointment time would have to re-schedule their initial appointment for another day.

Explanation

The statement is false because it states that new patients who are 30 minutes late from their scheduled appointment time would have to reschedule their initial appointment for another day. However, the statement does not provide any information about the actual policy or procedure followed in such cases. It is possible that the clinic or healthcare facility has a different policy for handling late arrivals, such as allowing them to still see the doctor but with a reduced appointment time. Therefore, without more information, we cannot conclude that the statement is true.

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143. What is the main purpose of showing the New Patient Presentation Video to a new patient?

Explanation

The main purpose of showing the New Patient Presentation Video to a new patient is to ensure that the patient understands the significance of the Standard Disclosure form. This video aims to provide information and educate the patient about the importance of the form, which may contain important legal and medical information that the patient needs to be aware of before receiving treatment. By watching the video, the patient can make an informed decision and give their consent for the treatment.

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144. What is our general drug policy regarding a stolen prescription before a new prescription can be given to a patient?

Explanation

The general drug policy regarding a stolen prescription before a new prescription can be given to a patient is that the patient must provide a police report for the stolen prescription prior to obtaining a new prescription. This requirement ensures that the patient has taken the necessary steps to report the theft and provides evidence of the incident. It helps prevent fraudulent use of the stolen prescription and ensures that the patient's medical needs are met appropriately.

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145. What are you required to do with page #8 of the Established Medical Evaluation packet before a patient is seen by a Medical Provider?

Explanation

Before a patient is seen by a Medical Provider, it is necessary to fill out the top section of page #8 of the Established Medical Evaluation packet by listing the patient's previous ICD-9 codes that were listed on their last evaluation. This information is important for the Medical Provider to have a complete understanding of the patient's medical history and previous diagnoses.

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146. If a patient is ordered MRI scans of Brain and Knee on the initial visit, these MRIs are approved automatically.

Explanation

If a patient is ordered MRI scans of both the brain and knee on their initial visit, these MRIs are approved automatically. This means that there is no need for any additional approval or authorization process, and the scans can be conducted without any delays or obstacles. This suggests that the medical facility or insurance provider has a policy in place that allows for automatic approval of these specific types of MRI scans on the initial visit.

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147. Which products are logged in the Durable Goods Binder?

Explanation

The products that are logged in the Durable Goods Binder are Biofreeze, Tens Unit, and Lifeback Support.

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148. Patient was seen by a Chiropractor for an initial evaluation. Patient is now being seen for another evaluation by the PA/ARNP. Which medical evaluation form do we use?

Explanation

When a patient is being seen by a different healthcare provider for a new evaluation, it is appropriate to use a comprehensive evaluation form. This form allows the new healthcare provider to gather detailed information about the patient's medical history, current symptoms, and any previous treatments. It helps the provider to assess the patient's overall health status and develop an appropriate treatment plan.

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149. What is the purpose of the “Standard Disclosure and Acknowledgement” form?

Explanation

The "Standard Disclosure and Acknowledgement" form serves the purpose of listing the services performed during the initial visit, acknowledging that PIP claim solicitations were not made, and confirming the truthfulness of the presented facts. This form ensures that the patient understands and agrees to the services provided, as well as acknowledges their responsibility for accurate information.

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150. Employees who are injured in the workplace may treat at Physicians Group as long as it does not interfere with their daily job duties.  

Explanation

The statement is false because employees who are injured in the workplace should not treat at Physicians Group if it interferes with their daily job duties. This implies that if seeking treatment at Physicians Group hinders an employee's ability to perform their job, they should find an alternative solution for their medical needs.

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151. If a patient misses (2) appointments for MRI, the MRI appointment would NOT be re-scheduled unless it is approved by __________?

Explanation

The correct answer is the Administration Office. If a patient misses two appointments for an MRI, the MRI appointment will not be rescheduled unless it is approved by the Administration Office. This implies that the Administration Office has the authority to decide whether or not to reschedule the appointment, indicating that they are responsible for managing and coordinating the scheduling of MRI appointments.

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152. What are you required to do according to the Missed Appointment System when a patient misses (3) consecutive therapy appointments?

Explanation

According to the Missed Appointment System, when a patient misses (3) consecutive therapy appointments, the appropriate action is to contact the patient's attorney to advise them of the situation. This suggests that there may be legal implications or consequences for the patient's actions, and it is necessary to inform their attorney about the situation.

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153. A female patient is scheduled for an MRI of the Right Knee and informs you that she found out she is pregnant.  What do you do?

Explanation

not-available-via-ai

Submit
154. How do you obtain a final narrative report dictated by a Medical Provider?

Explanation

not-available-via-ai

Submit
155. Physicians Group, LLC does not honor Advance Directives. 

Explanation

Physicians Group, LLC does not honor Advance Directives. This means that if a patient has previously made an Advance Directive, such as a living will or a durable power of attorney for healthcare, stating their healthcare wishes in case they become unable to communicate, Physicians Group, LLC will not follow those directives. This could be due to their own policies or beliefs, or it may be a legal requirement in certain jurisdictions. Regardless of the reason, it is important for patients to be aware of this policy when seeking medical care from Physicians Group, LLC.

Submit
156. What is the max $ amount (credit limit) set when a NEW patient’s account is created under a PIP case?

Explanation

When a new patient's account is created under a PIP case, the maximum credit limit set is $12,000.

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157. What is the protocol when patient reaches the Tenth Day on the Missed Appointment System?

Explanation

When a patient reaches the Tenth Day on the Missed Appointment System, it is protocol to cancel all remaining appointments. This is done to ensure that the schedule is updated and to free up slots for other patients who may need them. By canceling the remaining appointments, the healthcare facility can also avoid any confusion or unnecessary follow-ups with the patient.

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158. What is the protocol to order office supplies?

Explanation

not-available-via-ai

Submit
159. Whose insurance (if available) applies first when a patient is hit by a vehicle while riding a bicycle?

Explanation

When a patient is hit by a vehicle while riding a bicycle, their own auto insurance applies first. This is because auto insurance typically covers the insured person regardless of whether they are driving a car or riding a bicycle. The patient's own health insurance may also come into play to cover any medical expenses that are not covered by their auto insurance. The at-fault's vehicle insurance may apply if the patient's own insurance is not sufficient to cover all the damages and expenses.

Submit
160. Why is it important to know if any other person (other than the patient) in a MVA accident is also treating for injuries caused in such accident?

Explanation

Knowing if any other person in a motor vehicle accident (MVA) is also treating for injuries caused in the accident is important for several reasons. Firstly, it allows us to determine if the coverage available from the at-fault party would be shared with other injured parties or not. This information is crucial for determining how the medical bills and expenses will be divided among the parties involved. Secondly, it helps in keeping all accounts related to the same accident as similar as possible when applicable, ensuring consistency and accuracy in documentation. Therefore, all of the above reasons make it important to know if any other person in an MVA accident is also treating for injuries caused in the accident.

Submit
161. What is the purpose of the LOP Binder?

Explanation

The purpose of the LOP Binder is to request the LOP (Letter of Protection) to be signed by a patient's attorney once a month for a total of three months or until the signed LOP is received. This suggests that the LOP Binder is used to keep track of the LOPs that are being sent to the patient's attorney and to ensure that the signed LOP is obtained within a specified timeframe.

Submit
162. Does our organization treat patients for Workers Compensation claims?

Explanation

The given answer "No" suggests that the organization does not treat patients for Workers Compensation claims. This means that the organization does not provide medical services or treatments specifically for individuals who have filed workers' compensation claims.

Submit
163. Patient’s PIP insurance covers services up to $10,000 at 80% with $1,000 deductible. What is the max $ (credit limit) amount that should be selected in the Case tab of patient’s account?

Explanation

The correct answer is $12,000 because the patient's PIP insurance covers services up to $10,000 at 80% with a $1,000 deductible. The credit limit amount should be selected to cover the maximum possible amount that the insurance will pay, which is $10,000. Additionally, the credit limit should also account for the deductible amount of $1,000, bringing the total to $11,000. However, it is always a good practice to have a buffer amount to cover any unforeseen expenses, so selecting a credit limit of $12,000 would be the most appropriate choice.

Submit
164. Patient was a pedestrian when hit by a vehicle. The patient does not own a vehicle or live with a relative that owns an insured vehicle. Whose insurance do we bill?

Explanation

Since the patient does not own a vehicle or live with a relative that owns an insured vehicle, the patient's own health insurance cannot be billed. Therefore, the only option left is to bill the insurance of the at-fault vehicle, as they are responsible for the accident and any resulting medical expenses.

Submit
165. What does “ALARA” stand for?

Explanation

ALARA stands for "As Low As Reasonable Achievable." This acronym is commonly used in the field of radiation safety to emphasize the importance of minimizing exposure to radiation. It means that radiation doses should be kept as low as reasonably achievable, taking into account factors such as technology, economics, and societal considerations. The goal is to minimize radiation risks while still achieving the desired outcome or benefit.

Submit
166. What is the first thing you do when you receive a letter from a patient’s attorney stating they are no longer representing such patient?

Explanation

When receiving a letter from a patient's attorney stating they are no longer representing the patient, the appropriate action would be to contact the attorney and inquire about the reason for their withdrawal. This is important to understand the circumstances surrounding the change in representation and to ensure that the patient's legal needs are still being addressed. It also allows for the opportunity to obtain any necessary information or documentation related to the case.

Submit
167. Which page from the Comprehensive Evaluation packet indicates the information necessary to fill out the “Significant Medical Diagnosis” section of the Condition tab of a patient’s account?

Explanation

The question is asking for the specific page from the Comprehensive Evaluation packet that provides the information needed to fill out the "Significant Medical Diagnosis" section of the Condition tab. However, none of the given options (Page #1, Page #2, Page #12) are the correct page. Therefore, the answer is "None of the above."

Submit
168. A patient who was driving a friend’s insured vehicle can use the AT-fault party’s PIP Insurance if the patient does not own an insured vehicle.

Explanation

False. The patient cannot use the AT-fault party's PIP Insurance if they do not own an insured vehicle. PIP Insurance typically covers medical expenses and lost wages for the insured person and their passengers in the event of an accident, regardless of who is at fault. However, in this scenario, since the patient does not own an insured vehicle, they would not be eligible to use the AT-fault party's PIP Insurance.

Submit
169. How long are we supposed to keep the manifests/receipts from our Biomedical Waste Transporter?

Explanation

The manifests/receipts from our Biomedical Waste Transporter should be kept for 3 years. This is likely because it is important to maintain these records for an extended period of time in order to comply with legal and regulatory requirements. Keeping the manifests/receipts for 3 years allows for proper documentation and tracking of the biomedical waste transportation, ensuring accountability and transparency in waste management practices.

Submit
170. Whose insurance does the UM coverage come from?

Explanation

UM coverage, also known as uninsured/underinsured motorist coverage, is a type of insurance that provides protection to individuals who are involved in accidents with drivers who either do not have insurance or have insufficient insurance coverage. In the given question, the correct answer is "No-Fault patient's insurance." This means that the UM coverage comes from the insurance policy of the injured party, regardless of who is at fault for the accident. This coverage ensures that the injured party is protected and can receive compensation for their injuries and damages, even if the at-fault party does not have insurance or enough insurance to cover the expenses.

Submit
171. Patient must fill out and sign an Affidavit if he or she owns a vehicle with no insurance coverage on it.

Explanation

The statement is false because the patient does not need to fill out and sign an Affidavit if they own a vehicle with no insurance coverage on it. There is no requirement for the patient to provide such a document in this situation.

Submit
172. What do you do when a patient calls the office requesting a refill on a written prescription?

Explanation

When a patient calls the office requesting a refill on a written prescription, the appropriate action is to contact the Medical Provider who was last seen by the patient and inform them about the refill request. This is necessary because the Medical Provider needs to review the patient's medical history and condition before approving a prescription refill. It is important to ensure that the patient receives appropriate care and medication, which can only be determined by the Medical Provider.

Submit
173. What kind of treatment can a patient receive if the patient is finaled, but the case has not yet settled?

Explanation

If the patient is finaled but the case has not yet settled, they can receive physical therapy with chiropractor adjustments. However, this treatment does not include any massages, diagnostic orders, or visits to a medical doctor or doctor of osteopathy.

Submit
174. Who needs to be notified to obtain approval for a 2nd accident case?

Explanation

The Central Scheduling Department needs to be notified to obtain approval for a 2nd accident case. This department is responsible for coordinating and scheduling appointments and procedures for patients. They are likely involved in the approval process for additional accident cases to ensure proper scheduling and coordination of resources. The SWAT Team is not relevant to this situation as they are typically involved in emergency response situations. The patient's Attorney may be involved in legal matters related to the accident case but would not be responsible for obtaining approval.

Submit
175. What is the protocol when you receive an IME cut off letter from the insurance company of a patient?

Explanation

The correct answer is to scan the letter in the EHR and notify the Clinic Auditor that an IME cut off letter was received. This is the appropriate protocol because scanning the letter in the EHR ensures that it is documented and easily accessible for future reference. Notifying the Clinic Auditor is important because they are responsible for managing and reviewing all documentation related to patient insurance. By informing the Auditor about the cut off letter, they can take the necessary steps to address the situation and ensure that appropriate actions are taken.

Submit
176. Which are the codes used for transportation charges, based on our own drivers?

Explanation

The codes used for transportation charges, based on our own drivers, are TRANS and TRANSH.

Submit
177. The BI coverage comes from the patient’s own auto insurance policy.

Explanation

The BI coverage does not come from the patient's own auto insurance policy. It is typically provided by the at-fault driver's auto insurance policy.

Submit
178. Where can you find all policies and procedures for Physicians Group, LLC?

Explanation

The correct answer is "All of the above." This means that all policies and procedures for Physicians Group, LLC can be found in both the "Joint Commission" folder in the 'U' drive of the computer and the "Policies and Procedures" binder located in the office.

Submit
179. What is the protocol when an attorney sends a letter to the office requesting a balance reduction from a patient’s case?

Explanation

The correct answer is to forward the request to Dr. Deborah Graf. This suggests that Dr. Deborah Graf is the person responsible for handling balance reduction requests from patients' cases. Forwarding the request to her ensures that it reaches the appropriate person who can review and make a decision regarding the balance reduction.

Submit
180. The Chiropractor of the office may provide a Work Restriction Note to a patient if the MD/DO is not available in the office.

Explanation

The Chiropractor of the office may not provide a Work Restriction Note to a patient if the MD/DO is not available in the office.

Submit
181. Who is our Risk Manager?

Explanation

The given options, Diane Madonna and Jeffrey Beytin, DC, are both individuals and do not match the job title of "Risk Manager." Therefore, the correct answer is "None of the above."

Submit
182. What is the discount percentage deducted from a patients’ transportation charges when two or more patients are picked up from a same location and at the same time when using the transportation service?

Explanation

The correct answer is 50%. This means that when two or more patients are picked up from the same location and at the same time using the transportation service, a discount of 50% is deducted from their transportation charges. This discount encourages multiple patients to share the transportation service, reducing costs for each individual.

Submit
183. All patients who use transportation services through Florida Sunshine Transport, Inc excluding the taxi service are required to sign an Assignment of Rights and Benefits.

Explanation

The statement is false because it states that all patients who use transportation services through Florida Sunshine Transport, Inc, excluding the taxi service, are required to sign an Assignment of Rights and Benefits. This implies that only patients who use transportation services other than the taxi service are required to sign the assignment.

Submit
184. What do you do when a patient inquires information about what he or she would owe to our organization at the end of his or her treatment?

Explanation

The correct answer is to ask the patient to contact the Billing Department to discuss their concerns. This is the appropriate course of action because the Billing Department is responsible for handling financial inquiries and can provide accurate information about what the patient would owe at the end of their treatment. They are equipped to answer questions and address any concerns the patient may have regarding their financial obligations to the organization.

Submit
185. What is required to write down on the Durable Goods log when a Biofreeze is provided to a patient?

Explanation

When a Biofreeze is provided to a patient, it is necessary to write down the lot number of Biofreeze on the Durable Goods log. This is important for tracking and inventory purposes, as the lot number helps identify the specific batch of Biofreeze that was provided to the patient.

Submit
186. How long do we keep Patient’s Sign-In sheets in the office?

Explanation

Patient's sign-in sheets are kept in the office for an unlimited time. This means that there is no specific time limit or requirement to discard or dispose of these sheets. The reason for keeping them indefinitely could be to maintain a comprehensive record of patient visits, to comply with legal or regulatory requirements, or to have a reference for future use if needed. However, it is important to ensure that these sheets are stored securely and in accordance with privacy laws to protect patient confidentiality.

Submit
187. When exactly is an Attorney contacted in reference to a patient’s missed appointments?

Explanation

An attorney is contacted in reference to a patient's missed appointments both when the patient misses three consecutive appointments and when the patient misses ten days of scheduled care. This suggests that the situation is considered serious enough to involve legal action in both cases.

Submit
188. What is the protocol when a person calls the office stating that he or she has been involved in an accident and would like to schedule an appointment for an evaluation?

Explanation

The correct answer is to take the name and phone number of the person calling and ask Central Scheduling to return their call. This protocol ensures that the person's information is recorded and that they will be contacted by Central Scheduling to schedule an appointment for an evaluation. Providing the phone number to Central Scheduling allows them to easily reach out to the person. This process helps streamline the scheduling process and ensures that the person's request is properly handled.

Submit
189. Who is required to obtain the BI limit, if applicable, on a patient’s account?

Explanation

The Billing Department is responsible for obtaining the BI (Benefit Investigation) limit on a patient's account. This department handles the financial aspects of patient care and ensures that insurance coverage and benefits are properly verified. Obtaining the BI limit helps the department determine the maximum amount that can be billed to the patient's insurance for the services provided. This information is crucial for accurate billing and reimbursement processes.

Submit
190. Name the products we log in the Durable Goods Binder at each office.

Explanation

The correct answer is BIOT, BIOR, TENS, LIFEBACK. This is because these are the products that are logged in the Durable Goods Binder at each office. The other options either include additional products that are not logged or exclude products that are logged.

Submit
191. The Case Management Department must be notified when a patient’s current balance reaches $_________.

Explanation

The Case Management Department must be notified when a patient's current balance reaches $15,000. This is likely because reaching this threshold indicates a significant amount of outstanding debt for the patient, which may require additional assistance or intervention from the Case Management Department. It could also suggest that the patient's ability to pay their medical bills may be compromised, and the department needs to step in to explore payment options or financial assistance programs.

Submit
192. A patient was on a bicycle when hit by a vehicle at the time of accident and states that he or she does not own a vehicle or live with a blood relative that owns an insured vehicle. Whose PIP insurance do we use?

Explanation

In this scenario, since the patient does not own a vehicle or live with a blood relative that owns an insured vehicle, their own PIP insurance cannot be used. Therefore, the appropriate option is to use the PIP insurance from the at-fault vehicle, as it will provide coverage for the medical expenses and other benefits for the injured party.

Submit
193. What is the max $ (credit limit) amount selected in the Case tab of a patient’s account for Slip and Fall cases?

Explanation

not-available-via-ai

Submit
194. What is the protocol when a patient’s balance reaches $15,000?

Explanation

When a patient's balance reaches $15,000, the protocol is to send an email to the Case Management Department in the Administration Office identifying the patient's balance. This is likely done to notify the department responsible for managing patient accounts and finances about the significant balance, allowing them to take appropriate actions such as contacting the patient, discussing payment options, or involving the patient's attorney if necessary. This step helps ensure proper communication and coordination within the healthcare facility regarding the patient's financial situation.

Submit
195. What is the starting max $ amount (credit limit) for patients involved in Slip and Fall cases?

Explanation

The starting maximum $ amount (credit limit) for patients involved in Slip and Fall cases is $6,000.

Submit
196. Who would you call in the event of a Hazard Spill in the office?

Explanation

In the event of a Hazard Spill in the office, the correct answer would be to call the Hazard Spill Hotline. This is because the Hazard Spill Hotline is specifically designated to handle such situations and can provide immediate guidance and assistance. Calling 911 may not be necessary unless there is a life-threatening emergency. Relying solely on the Spill Kit available in the office may not be sufficient in all cases, as professional help and proper procedures may be required to handle the spill effectively.

Submit
197. Who is the Safety Manager for the organization?

Explanation

Diane Madonna is the Safety Manager for the organization.

Submit
198. ICD-9 Codes is an acronym for “Insurance Codes Description.” 

Explanation

ICD Codes is an acronym for "International Classification of Diseases"

Submit
199. The computer must be

Explanation

It is important to lock or log off the computer anytime you leave the computer work area to ensure the security and privacy of your data. This prevents unauthorized access to your computer and protects sensitive information from being accessed or tampered with by others. Leaving the computer unlocked or logged in can potentially lead to unauthorized use or data breaches. Therefore, it is essential to take this precautionary measure to maintain the security of your computer and personal information.

Submit
200. What should be done to Prescription Pads at close of business day?

Explanation

At the close of the business day, prescription pads should be securely locked away to ensure the privacy and security of the sensitive information contained on them. This helps prevent unauthorized access and potential misuse of the prescription pads. Leaving them as they are or not locking them could lead to the pads being easily accessible to anyone, increasing the risk of fraud or unauthorized prescription use. Keeping them closed is not sufficient to ensure their security, as they could still be accessed by unauthorized individuals.

Submit
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What is the first thing a current patient must do as he or she comes...
Who is responsible to verify if Personal Injury Protection (PIP)...
What is the proper appointment scheduling protocol?
Which form is a patient required to fill out when an MRI is ordered?
What is the protocol if a Civil Processor attempts to serve a subpoena...
What is the purpose of completing and balancing a Daysheet every...
When is the Stamps Usage Spreadsheet due?
Is Uninsured Motorist (UM) coverage a mandatory or optional coverage...
Patient’s auto insurance information is entered as a guarantor in...
Patient completed MRI scans of Cervical and Lumbar. You noticed that...
Who is responsible to complete the Monthly Clinic Surveillance in an...
What does “Code D” stand for?
What does "PPE" stand for?
What does "Code Red" mean?
Where should all biomedical waste containers be located?
How many patient identifiers are we required to complete at the time a...
Which color of binder represents the MSDS Binder?
Is it required to fax the Daily New Patient Log on a day there are no...
When a patient is finaled from care by the Medical Provider, patient...
How often are the offices required to change the A/C filters?
Which is the one main item you are required to scan in Color in the...
What does “ADL” stand for?
What do you do when you receive notification that an attorney has...
How does Med+Plus notify you when the max $ amount (credit limit) has...
The Standard Disclosure is only completed and signed on the initial...
Why are you still required to enter a patient’s lapsed auto...
Which font color is used when MRI information is added in the Notes...
Employees may be tested for drugs on an unannounced random basis by...
The Internet is to be used for business purposes only and should not...
What are you required to do if you forget to clock in at work?
The Organization requires each employee to promptly notify Human...
Employees are not required to clock out in an office when leaving to...
All non-working medical equipment in an office must be tagged out...
Patients who are seen on a particular day for a re-evaluation with an...
Which code do you call in the event of a medical emergency?
Should an incident occur in an office involving a patient or visitor,...
Which folder in the Computer do you use to print general paperwork for...
Which icon in Med+Plus do you use to open patients search screen?
What does “Code Blue” stand for?
Where do you file the original AOB of Florida Sunshine Transport, Inc....
Where do you go to view your timesheet?
Indicate (2) services that may be provided to a patient which require...
If a patient did not own a vehicle at the time of a motor vehicle...
What are you required to provide a patient when a new prescription for...
What does "Code S" mean?
How often do we complete the Clinic Surveillance at the office?
If a patient has questions pertaining to what he or she would owe for...
When can a Letter of Protection be requested to an attorney, if...
What are we supposed to file in the Communications Binder?
An advance directive is a document that allows a competent individual...
Which medical evaluation packet is used for patients scheduled for a...
What does “AOB” stand for?
What does “PIP” stand for?
A patient’s treatment must be stopped when the patient’s PIP...
Patient is being seen today for an initial evaluation. Patient advised...
Who is the person ultimately responsible to approve Open MRIs?
Who is our Quality Manager?
What is the protocol when a patient informs you that he or she has...
When is it required to fax a request for a Letter of Protection to a...
What do you do with the packing slip obtained when office supplies are...
Scenario: You have entered service charges in a patient’s account...
Who do you contact when there is a problem with Med+Plus?
What does “NKDA” stand for?
What does “EIN” stand for?
How do you process any checks that are mailed to the office?
What are you required to do when a patient decides to discontinue...
Soiled lines must be handled with gloves at all times.
Where is the signed Letter of Protection scanned in EHR once received...
A patient was driving an insured vehicle at the time of the...
A former patient from an accident that occurred in 2009 comes back to...
Who do you contact to obtain approval to treat if a new patient states...
When is the Stamps Postage Usage spreadsheet due?
What do you do with the checks from insurance companies that are...
What is your responsibility when a new patient provides a Photo ID?
A patient who has PIP benefits available cannot treat in our...
What must be updated in the Condition tab of a patient’s account...
How many times a week is the Daily New Patient Log faxed to Central...
Which font color is used when Specialist information is added in the...
What does maintenance, palliative or supportive care consists of?
How long do we keep daysheets in the Daysheet Binder?
An MRI of Brain can be scheduled without verification of payment...
A patient, who is minor, may sign the Standard Disclosure form as long...
Who do you notify when you receive new insurance information for a...
What are you required to do if you get injured in the workplace?
What is the name of our Biomedical Waste Transporter?
What does "PASS" stand for?
What is the protocol when both PIP and BI coverage have not been...
What is the protocol when a request for medical records from the...
What does it mean when a patient’s case is referred as “Straight...
What does the “MSDS Binder” represent?
How many times must you request a Letter of Protection from an...
Who is responsible for verifying the insurance coverage of a patient?
How many times during a patient’s course of treatment is the ADL...
The Housekeeping Schedule is faxed at the end of each...
Which documents are provided to a patient after each re-evaluation?
Who needs to be contacted for approval if a patient would like to be...
Which MRI scan is automatically approved on the initial evaluation...
How often does our Biomedical Waste Transporter pick up biomedical...
Which medical evaluation packet is used for new patients?
If a minor comes in for an initial evaluation with an adult who is not...
The Medical Provider at the home office is not authorized to prescribe...
What is the minimum BI coverage limit, if any?
The UM coverage comes from the AT-fault party’s insurance policy.
What is the protocol if a patient informs you that he or she is...
Are you required to obtain approval to provide an MRI script to a...
When is the ADL (Activities of Daily Living) given to patients to fill...
Which drive of the computer do you select to obtain a narrative report...
How often is a patient entitled to receive a roll-on or tube of...
What is the purpose of a Clearance Letter?
A patient was involved in a motor vehicle accident. Whose insurance do...
What do you when a patient checks “Yes” to any of the questions on...
When is the EIN entered in Med+Plus?
A patient cannot treat at two different medical facilities, Physicians...
What are you required to do when a patient requests to be transferred...
Central Scheduling must be notified when a New Patient does not...
What is the name of the Billing Provider always used for...
If multiple patients are picked up at the same location and time for...
What do you do when a subpoena for a patient’s medical records is...
What do you do when the Claim# from a patient’s auto insurance is...
Who is the Radiation Safety Officer for our organization?
Who is our Human Resources Manager?
What is the protocol when the office receives a request for a...
Where do you file the original Assignment of Rights & Benefits...
What is the protocol when a patient is referred to one of our in-house...
What does HIPAA stand for?
Which product considered as “durable goods” requires us to log its...
Can you, as an Office Coordinator, discuss patient’s balance...
Patient is a passenger in a friend’s insured vehicle during a motor...
What is the protocol when a patient does not provide a Photo ID by the...
List item(s) approved to be disposed of in the Biomedical Waste...
When is a new patient instructed to sign the “Standard Disclosure...
When is it applicable for a patient to fill out and sign an Affidavit?
What is the time a therapy note and fee slip are required to be turned...
Indicate the service codes used for charges when a patient...
Whose insurance do we bill when a patient is involved in a Slip and...
How long is transportation service automatically approved for a new...
Work Restriction Forms for patients cannot be completed by...
What is the name of the form filled out by a patient using the...
Patient is not the insured of the auto insurance policy being used....
Whose insurance provides Bodily Injury (BI) coverage to an injured...
What is the name of Binder where the data sheets for the chemicals...
New Patients who are 30 minutes late from their scheduled appointment...
What is the main purpose of showing the New Patient Presentation Video...
What is our general drug policy regarding a stolen prescription before...
What are you required to do with page #8 of the Established Medical...
If a patient is ordered MRI scans of Brain and Knee on the initial...
Which products are logged in the Durable Goods Binder?
Patient was seen by a Chiropractor for an initial evaluation. Patient...
What is the purpose of the “Standard Disclosure and...
Employees who are injured in the workplace may treat at Physicians...
If a patient misses (2) appointments for MRI, the MRI appointment...
What are you required to do according to the Missed Appointment System...
A female patient is scheduled for an MRI of the Right Knee and informs...
How do you obtain a final narrative report dictated by a Medical...
Physicians Group, LLC does not honor Advance Directives. 
What is the max $ amount (credit limit) set when a NEW patient’s...
What is the protocol when patient reaches the Tenth Day on the Missed...
What is the protocol to order office supplies?
Whose insurance (if available) applies first when a patient is hit by...
Why is it important to know if any other person (other than the...
What is the purpose of the LOP Binder?
Does our organization treat patients for Workers Compensation claims?
Patient’s PIP insurance covers services up to $10,000 at 80% with...
Patient was a pedestrian when hit by a vehicle. The patient does not...
What does “ALARA” stand for?
What is the first thing you do when you receive a letter from a...
Which page from the Comprehensive Evaluation packet indicates the...
A patient who was driving a friend’s insured vehicle can use the...
How long are we supposed to keep the manifests/receipts from our...
Whose insurance does the UM coverage come from?
Patient must fill out and sign an Affidavit if he or she owns a...
What do you do when a patient calls the office requesting a refill on...
What kind of treatment can a patient receive if the patient is...
Who needs to be notified to obtain approval for a 2nd accident case?
What is the protocol when you receive an IME cut off letter from the...
Which are the codes used for transportation charges, based on our own...
The BI coverage comes from the patient’s own auto insurance policy.
Where can you find all policies and procedures for Physicians Group,...
What is the protocol when an attorney sends a letter to the office...
The Chiropractor of the office may provide a Work Restriction Note to...
Who is our Risk Manager?
What is the discount percentage deducted from a patients’...
All patients who use transportation services through Florida Sunshine...
What do you do when a patient inquires information about what he or...
What is required to write down on the Durable Goods log when a...
How long do we keep Patient’s Sign-In sheets in the office?
When exactly is an Attorney contacted in reference to a patient’s...
What is the protocol when a person calls the office stating that he or...
Who is required to obtain the BI limit, if applicable, on a...
Name the products we log in the Durable Goods Binder at each office.
The Case Management Department must be notified when a patient’s...
A patient was on a bicycle when hit by a vehicle at the time of...
What is the max $ (credit limit) amount selected in the Case tab of a...
What is the protocol when a patient’s balance reaches $15,000?
What is the starting max $ amount (credit limit) for patients involved...
Who would you call in the event of a Hazard Spill in the office?
Who is the Safety Manager for the organization?
ICD-9 Codes is an acronym for “Insurance Codes Description.” 
The computer must be
What should be done to Prescription Pads at close of business day?
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