. While communicating through telephone, etiquettes are very important. You can play this telephone etiquette quiz to know how well you do know about etiquette on the phone. Your scores will reveal your knowledge.
The name of the company.
"How are you today?"
It is the first impression.
It shows that you are happy.
It shows that you are polite.
All of the above.
Ask if it is ok to put the caller on hold.
"Would you like to be put on hold?"
"I apologize for the inconvenience."
“I apologise for the inconvenience.”
“Thank you for holding.”
“I told you it was not going to be long.”
The person who answered.
The person who called.
It doesn’t matter.
Listening to the low music in the background.
You shouldn't have any distractions of any kind.
In case the call gets disconnected.
To show the caller, you are polite and considerate.
In case the caller is rude. This way, you can call him back.
Say the date and time.
Say your telephone number.
Ask to call back.
Get the caller’s phone number, and call him/her back.
Tell your colleague to wait.
Answer the phone and put the caller on hold.
Here's an interesting quiz for you.