Telephone Etiquette Quiz
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After this quiz you will know a bit more about Telephone Etiquette.
- 1.When you answer the phone you need to say your name and…?
- A.
The name of the company
- B.
"Hello!"
- C.
"How are you today?"
- 2.
- A.
It is the first impression
- B.
It shows that you are happy
- C.
It shows that you are polite
- 3.
- A.
The volume
- B.
The speed
- C.
The tone
- D.
All of the above
- 4.
- A.
Ask if it is ok to put the caller on hold
- B.
"Would you like to be put on hold?"
- C.
"I apologise for the inconvenience"
- 5.When taking a caller off hold, what should you say?
- A.
“I apologise for the inconvenience”
- B.
“Thank you for holding”
- C.
“I told you it was not going to be long”
- 6.Who should end the phone call first?
- A.
The person who answered
- B.
The person who called
- C.
It doesn’t matter
- 7.What item(s) listed below are considered OK while answering the phone?
- A.
Chewing gum
- B.
Listening to the low music in the background
- C.
Smoking
- D.
You shouldn't have any distractions of any kind
- 8.Besides having a paper and pencil ready, why would you ask the caller for their phone number?
- A.
In case the call gets disconnected
- B.
To show the caller you are polite and considerate
- C.
In case the caller is rude. This way you can call him back
- 9.When you leave a message in someone’s voicemail, what is most important?
- A.
Say the date and time
- B.
Say your telephone number
- C.
Ask to call back
- 10.
- A.
Get the caller’s phone number and call him / her back.
- B.
Tell your colleague to wait.
- C.
Answer the phone and put the caller on hold.
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