Telephone Etiquette Quiz

10 Questions

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Telephone Etiquette Quizzes & Trivia

After this quiz you will know a bit more about Telephone Etiquette.


Questions and Answers
  • 1. 
         When you answer the phone you need to say your name and…?
    • A. 

      The name of the company

    • B. 

      "Hello!"

    • C. 

      "How are you today?"

  • 2. 
    • A. 

      It is the first impression

    • B. 

      It shows that you are happy

    • C. 

      It shows that you are polite

  • 3. 
    • A. 

      The volume

    • B. 

      The speed

    • C. 

      The tone

    • D. 

      All of the above

  • 4. 
    • A. 

      Ask if it is ok to put the caller on hold

    • B. 

      "Would you like to be put on hold?"

    • C. 

      "I apologise for the inconvenience"

  • 5. 
         When taking a caller off hold, what should you say?
    • A. 

      “I apologise for the inconvenience”

    • B. 

      “Thank you for holding”

    • C. 

      “I told you it was not going to be long”

  • 6. 
          Who should end the phone call first?
    • A. 

      The person who answered

    • B. 

      The person who called

    • C. 

      It doesn’t matter

  • 7. 
          What item(s) listed below are considered OK while answering the phone?
    • A. 

      Chewing gum

    • B. 

      Listening to the low music in the background

    • C. 

      Smoking

    • D. 

      You shouldn't have any distractions of any kind

  • 8. 
    Besides having a paper and pencil ready, why would you ask the caller for their phone number?
    • A. 

      In case the call gets disconnected

    • B. 

      To show the caller you are polite and considerate

    • C. 

      In case the caller is rude. This way you can call him back

  • 9. 
         When you leave a message in someone’s voicemail, what is most important?
    • A. 

      Say the date and time

    • B. 

      Say your telephone number

    • C. 

      Ask to call back

  • 10. 
    • A. 

      Get the caller’s phone number and call him / her back.

    • B. 

      Tell your colleague to wait.

    • C. 

      Answer the phone and put the caller on hold.