The name of the company
"How are you today?"
It is the first impression
It shows that you are happy
It shows that you are polite
All of the above
Ask if it is ok to put the caller on hold
"Would you like to be put on hold?"
"I apologise for the inconvenience"
“I apologise for the inconvenience”
“Thank you for holding”
“I told you it was not going to be long”
The person who answered
The person who called
It doesn’t matter
Listening to the low music in the background
You shouldn't have any distractions of any kind
In case the call gets disconnected
To show the caller you are polite and considerate
In case the caller is rude. This way you can call him back
Say the date and time
Say your telephone number
Ask to call back
Get the caller’s phone number and call him / her back.
Tell your colleague to wait.
Answer the phone and put the caller on hold.