Explore the 'Essential Rules of Telephone Etiquette!' through this engaging trivia quiz. Learn the importance of proper greetings, voice tone, and call management to enhance your professional communication skills. This quiz is perfect for anyone looking to improve their telephone etiquette.
Chewing gum
Listening to the low music in the background
Smoking
You shouldn't have any distractions of any kind
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The volume
The speed
The tone
All of the above
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It is the first impression
It shows that you are happy
It shows that you are polite
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The person who answered
The person who called
It doesn’t matter
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“I apologise for the inconvenience”
“Thank you for holding”
“I told you it was not going to be long”
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Ask if it is ok to put the caller on hold
"Would you like to be put on hold?"
"I apologise for the inconvenience"
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In case the call gets disconnected
To show the caller you are polite and considerate
In case the caller is rude. This way you can call him back
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Say the date and time
Say your telephone number
Ask to call back
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Get the caller’s phone number and call him / her back.
Tell your colleague to wait.
Answer the phone and put the caller on hold.
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