What do you consider the things to uphold while on telephone? What things do you consider not acceptable while on phone? The telephone etiquette quiz below has all these answers. Find them out and all the best.
True
False
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Aggressively
Assertively
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May , I please place your call on hold
Can I put you on hold
Be on line
Wait a moment
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Department where call will be transferred
Person to whom call will be transferred
Purpose of transferring a call
All of the above
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Greeting and your name
Your and Company name
Greeting, your and Company name
Your and Company address
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Ask permission to place caller on hold
Refresh hold if it is taking long
Thank him for being on hold
All of the above
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Empathize with the Customer
Sympathize with the Customer
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3
2
1
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Search by last name
Search by telephone number
Search by address
Search by date of order placed
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