Quiz: Do You Know Different Phrases Used When Making Phone Calls

10 Questions

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Quiz: Do You Know Different Phrases Used When Making Phone Calls

Check out our online quiz to see if you understood how to use the key phrases for making phone calls and enhance your learning by completing the assignment.


Questions and Answers
  • 1. 
    Receptionist: Hi, this is Jack from the dentist’s office. _______________________________________? Person 1: Sorry, Mark’s away at the moment.
    • A. 

      Can I ask who's calling?

    • B. 

      Could I speak to Mark please?

    • C. 

      Could you speak up please?

  • 2. 
    Person 1: Sorry, Jim’s away at the moment. Receptionist: Ok, _________________________________________? Person 1: Of course. Receptionist: Please remind him he has an appointment tomorrow. Person 1: Ok, will do.
    • A. 

      Can I take a message?

    • B. 

      Can I leave a message?

  • 3. 
    Hotel Receptionist: Good afternoon, Luxury Hotels, what can I do for you? Customer: Hi, I’m calling ______ the reservation I made for tonight.
  • 4. 
    Hotel Receptionist: Hello, this is Maria from Star Hotel, what can I do for you? Customer: Hi, I’m calling about the reservation I made for tonight. Hotel Receptionist: Ok, ____________________________________________________? Customer: Yes, It’s Janine Radcliff.
    • A. 

      Can I have your name, please?

    • B. 

      Could you spell that please?

    • C. 

      Could you repeat that please?

  • 5. 
    Customer: My name is Janine Radcliff. Hotel Receptionist: Ok, ____________________________________________________? Customer: Sure. My first name is Janine – J-A-N-I-N-E. My last name is Radcliff – R-A-D-C-L-I-F-F.
    • A. 

      Could you repeat that please?

    • B. 

      Could you spell that please?

    • C. 

      Is Janine there?

  • 6. 
    Coach: Our practice will be next week Friday at 8 am. Team Member: _____________________________________ Coach: I said, our practice will be next week Friday at 8 am.
    • A. 

      Could you repeat that please?

    • B. 

      Could you spell that please?

    • C. 

      Hang on for a moment, please.

  • 7. 
    Team Member: Sorry, I’m having a hard time hearing you. ___________________________________________? Coach: Sorry, let me go to a quieter place. Ok, can you hear be better now? Team Member: Yes, much better. Could you repeat that once more? Coach: Yes – we will meet next Friday at 8 am for practice.
    • A. 

      Could you speak up?

    • B. 

      Could you spell that please?

    • C. 

      Hang on for a moment, please.

  • 8. 
    Teacher: Hi, this is Mrs. Samson calling from Number 1 Primary School. Could I speak to your mother, please?  Pupil: Sorry, I’m afraid she’s busy at the moment. ____________________________________________? Teacher: Yes, please tell her the school will go on a trip next week. She can call me back for the details. Pupil: Ok, I will pass that on. Teacher: Thanks
    • A. 

      Can I take a message?

    • B. 

      Can I leave a message?

  • 9. 
    Airline Receptionist: Good evening, Skyway Airlines, _________________________________________________?
  • 10. 
    Customer: Hi, I’m calling about getting a refund for my ticket. Could I speak to the customer service department? Airline Receptionist: Of course. ___________________________________________________________. Customer: Thank you!
    • A. 

      Could you tell him I called?

    • B. 

      Please hold, I'll put you through.

    • C. 

      I'm sorry, he is not available.

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