The Department
Saying hello
The Company
Missing the correct hour
Caller in a different time zone
Caller might be having a BAD DAY
No reason, personal choice
Items A, B, & C are all correct responese
Nonthing is required
Check back to make sure on-hold call is answered
Stay on the line to make sure transfer was complete
CSR can after all customer issues are completed
Let the customer be the ending party.
After you thank the caller for their business.
When the customer doesn't have any more questions.
Chewing gum
you should have no distractions of any kind
Listening to the low music in the background
Smoking
Slang words
Bad language
Technical words or abbreviations
All above
Two inches
Really close
Two-finger widths
Not really important
20 seconds
30 to 45 seconds
1 minute
Every few minutes
FTC
FCC
Individual States
Not listed
A, B, & C
Company Name or Dept.
Your Name
Offer of Assistance
All are good reasons
Level of tone
A normal tone
Use your regular style
Talk slowly
Talk slowly, using a normal tone
Your tone
Your type of speech
Way you deliver your tone
A smile
System catch in a loop
"voicemail jail" something to be avoided
Unlimited menu options
Improper set-up of system
Improper user handling
Wait!
Here's an interesting quiz for you.