Missing the correct hour
Caller in a different time zone
Caller might be having a BAD DAY
No reason, personal choice
Items A, B, & C are all correct responese
Nonthing is required
Check back to make sure on-hold call is answered
Stay on the line to make sure transfer was complete
CSR can after all customer issues are completed
Let the customer be the ending party.
After you thank the caller for their business.
When the customer doesn't have any more questions.
you should have no distractions of any kind
Listening to the low music in the background
Technical words or abbreviations
Not really important
30 to 45 seconds
Every few minutes
A, B, & C
Company Name or Dept.
Offer of Assistance
All are good reasons
Level of tone
A normal tone
Use your regular style
Talk slowly, using a normal tone
Your type of speech
Way you deliver your tone
System catch in a loop
"voicemail jail" something to be avoided
Unlimited menu options
Improper set-up of system
Improper user handling
Here's an interesting quiz for you.