How Polite And Professional Are You On The Telephone?

10 Questions | Total Attempts: 94

Telephone Quizzes & Trivia

Let's find out how you are on the phone.


Questions and Answers
  • 1. 
    You receive a call on your mobile from a number you don't recognize. How do you answer?
    • A. 

      Yo! Speak to me!

    • B. 

      Hello, who's this?

    • C. 

      Hello?

  • 2. 
    In class, your phone is...
    • A. 

      Off

    • B. 

      On silent

    • C. 

      On vibrate

    • D. 

      On with Lady Gaga ringtone

    • E. 

      On with ringtone

  • 3. 
    You bribed British Council customer services for Marcus' number. You want to invite him to a VIP party. How do you do that?
    • A. 

      Via SMS

    • B. 

      Call him at 9am

    • C. 

      Call him at 1pm

    • D. 

      Call him at 8pm

    • E. 

      Call him at 11pm

  • 4. 
    You met someone who could be a potential contact by accident at a Kopitiam. You exchanged business cards. What's the next step?
    • A. 

      Keep their card for future reference

    • B. 

      Give her a missed call a few minutes later

    • C. 

      Send her an SMS saying how nice it was to meet her

  • 5. 
    You're on the phone with a client. You're leaving the office and waiting for the lift. What do you do when the lift comes?
    • A. 

      Get in and continue speaking

    • B. 

      Get in, but explain that you're entering a lift and you might get disconnected

    • C. 

      Don't get in, continue with the call

  • 6. 
    You're walking and speaking on the phone. A client wants you to send a sample of your new product. So she gives you her address. What do you do?
    • A. 

      Ask her to SMS the address to you

    • B. 

      Ask her to email the address to you

    • C. 

      Try to remember her address

    • D. 

      Write her address on the back of a receipt from your pocket

  • 7. 
    You're on the train. It's very noisy and you can't hear what your assistant is telling you on the phone. What do you say?
    • A. 

      Louder! Can't hear.

    • B. 

      Call later, can?

    • C. 

      I'm sorry, it's noisy here. I'll call you back

    • D. 

      Sorry, I can't hear. It's so noisy here. I'll call you back in a few minutes.

    • E. 

      Can you call be back when I get off the train?

  • 8. 
    You're in the office and pick up a phone that's ringing - but it's not your extension. What do you say?
    • A. 

      Hello?

    • B. 

      Hello? Procurement department.

    • C. 

      Hello, Marcus speaking.

    • D. 

      Hello, Hairol's phone.

    • E. 

      Sorry, the person you are trying to reach is not available. Please call again later.

  • 9. 
    You're in the bathroom. Nature calls at the same time as an important client. What do you do?
    • A. 

      Answer the phone as if you were elsewhere.

    • B. 

      Say "Hello, I can't talk right now, I'm in the bathroom"

    • C. 

      Ignore it, but call back after you've washed your hands.

  • 10. 
    You've asked someone to repeat and explain a few times. You really can't understand what the person is talking about. What do you say?
    • A. 

      I can't understand a word you are saying.

    • B. 

      Sorry, I can't follow you.

    • C. 

      I'm trying to understand you, but I just can't.

    • D. 

      Sorry, I'm having difficulty catching what you say.

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