How polite and professional are you on the telephone?

1. You receive a call on your mobile from a number you don't recognize. How do you answer?

Yo! Speak to me!

Hello, who's this?

Hello?

2. In class, your phone is...

Off

On silent

On vibrate

On with Lady Gaga ringtone

On with ringtone

3. You bribed British Council customer services for Marcus' number. You want to invite him to a VIP party. How do you do that?

Via SMS

Call him at 9am

Call him at 1pm

Call him at 8pm

Call him at 11pm

4. You met someone who could be a potential contact by accident at a Kopitiam. You exchanged business cards. What's the next step?

Keep their card for future reference

Give her a missed call a few minutes later

Send her an SMS saying how nice it was to meet her

5. You're on the phone with a client. You're leaving the office and waiting for the lift. What do you do when the lift comes?

Get in and continue speaking

Get in, but explain that you're entering a lift and you might get disconnected

Don't get in, continue with the call

6. You're walking and speaking on the phone. A client wants you to send a sample of your new product. So she gives you her address. What do you do?

Ask her to SMS the address to you

Ask her to email the address to you

Try to remember her address

Write her address on the back of a receipt from your pocket

7. You're on the train. It's very noisy and you can't hear what your assistant is telling you on the phone. What do you say?

Louder! Can't hear.

Call later, can?

I'm sorry, it's noisy here. I'll call you back

Sorry, I can't hear. It's so noisy here. I'll call you back in a few minutes.

Can you call be back when I get off the train?

8. You're in the office and pick up a phone that's ringing - but it's not your extension. What do you say?

Hello?

Hello? Procurement department.

Hello, Marcus speaking.

Hello, Hairol's phone.

Sorry, the person you are trying to reach is not available. Please call again later.

9. You're in the bathroom. Nature calls at the same time as an important client. What do you do?

Answer the phone as if you were elsewhere.

Say "Hello, I can't talk right now, I'm in the bathroom"

Ignore it, but call back after you've washed your hands.

10. You've asked someone to repeat and explain a few times. You really can't understand what the person is talking about. What do you say?

I can't understand a word you are saying.

Sorry, I can't follow you.

I'm trying to understand you, but I just can't.

Sorry, I'm having difficulty catching what you say.

How Polite And Professional Are You On The Telephone?