A. Would you mind holding while I get your file?
B. Can you please hold briefly while I see if Mr. Jones is available?
A. 8:00 am to 9:30 pm are the good time to call if it is an emergency.
B. 7:30 am to 7:30 pm are the best times to leave a messages for customers
C. 9:00 am to 9:00 pm because those are the business hours.
A. One second, I will be transfer you.
B. One moment please, let me transfer you.
A. Good morning Mr. Brown, this is Mayra, how can I help you?
B. Good afternoon Sr. Alberto, how can I help you? this is Jenny.
C. Hi, This is Mr. Prieto, may I help you? Mrs. Eva Rosales.
Brand of Cell phone they are using
Date and time of call
What the call is regarding or about
If the caller is driving a car or a van
If the Caller wants a return phone call
Phone number at which the caller can be reached
Be multitasking while on the phone
Use your normal tone of voice
Yell on the phone
Do not eat or drink while on the phone
Whisper on the phone
Do not use slang or bad words
Assume the person has called the wrong number
Address the caller by their proper name or title
Listen to the caller and what they have to say
Be patient and helpful
Make sure you have your favorite Mickey Mouse watch on
Always ask if you can put the caller on hold
Always focus on the call
Try to answer the phone on the second ring
Answer the phone with a friendly greeting
Ask the caller for their name
Speak clearly and slowly
Lower your voice if your normally speak loudly
Keep the phone two-finger widths away from your mouth
Wear pink socks