Take 5 Quiz 6

20 Questions | Total Attempts: 578

SettingsSettingsSettings
Take 5 Quiz 6 - Quiz

Test your knowledge on SHOPPIE and get a chance to win a Wild card


Questions and Answers
  • 1. 
    How many days do you have to submit your SHOPPIE feedback after the email notification has been sent out 
    • A. 

      5 working days

    • B. 

      5 Calendar days

    • C. 

      3 working days

    • D. 

      3 calendar days

  • 2. 
     As per the standards, when should you greet the customer 
    • A. 

      Within 20 seconds from the time the customer walks in the store

    • B. 

      Within 30 seconds from the time the customer walks in the store

    • C. 

      Immediately upon eye contact

    • D. 

      When customer is within 5 meter of the Staff

  • 3. 
     What is the correct way to send your SHOPPIE feedback 
    • A. 

      By sending an email to your respective Officer/Area Manager

    • B. 

      Contact Alshaya Hotline by phone or email

    • C. 

      Through the feedback button on the SHOPPIE visit report

    • D. 

      Through CFS on MyAEP

    • E. 

      All the above

  • 4. 
    SHOPPIE Icon on MyAEP has been renamed to Customer Care Applications 
    • A. 

      True

    • B. 

      False

  • 5. 
    How many Main Factors does SHOPPIE measure 
    • A. 

      3

    • B. 

      4

    • C. 

      6

    • D. 

      5

  • 6. 
    The Customer Care SHOPPIE Service reports are published 
    • A. 

      Once every quarter

    • B. 

      Once every month

    • C. 

      Weekly

    • D. 

      Once a year

  • 7. 
    During a customer’s visit, Staff should use either English, local language or mother tongue 
    • A. 

      True

    • B. 

      False

  • 8. 
    Staff maintains positive body language at all times by: 
    • A. 

      Directly facing the customer with an upright posture & hands by side

    • B. 

      Allowing less than 1 meter distance in between

    • C. 

      Projecting friendliness & willingness to help

    • D. 

      A & C

    • E. 

      All the above

  • 9. 
    In SHOPPIE, the scoring mechanism is based on : 
    • A. 

      A scale of 1 to 5

    • B. 

      A scale of 0 to 5

    • C. 

      A scale of 1,3, or 5 and "NA"

    • D. 

      5 for "YES", 1 for 50% and 0 for "NO"

    • E. 

      5 for "YES", 1 for "NO"and 0 for "NA"

  • 10. 
    If the customer demands to turn off the music when it is not during Prayer Time, you should 
    • A. 

      Inform the customer politely that you cannot turn off the music but you will lower the volume

    • B. 

      Fully comply and respect the customer’s request and turn off the music

    • C. 

      Decline and say “Sorry, it’s our policy”

    • D. 

      Acknowledge the customer’s request but do nothing and hope the customer leaves soon

    • E. 

      None of the above

  • 11. 
    The Group Customer Care newsletter is called
    • A. 

      Miles of Smiles

    • B. 

      Take 5

    • C. 

      Connect

    • D. 

      Focus

    • E. 

      SHOPPIE Newsletter

  • 12. 
    A store/outlet is in Service Clinic if the YTD SHOPPIE score is 
    • A. 

      More than 5% below the Brand Target

    • B. 

      Below the Brand Target

    • C. 

      More than 10% below the Brand Target

    • D. 

      As deemed by Customer Care

    • E. 

      All the above

  • 13. 
    Shortage of Staff is a VALID SHOPPIE Feedback and the score will be amended 
    • A. 

      True

    • B. 

      False

  • 14. 
    When faced with an objection from a customer and you don’t know the answer, the right response is 
    • A. 

      I don’t know

    • B. 

      It is not my department

    • C. 

      Come back after a while

    • D. 

      "Go speak to that guy over there he can help you” while pointing with the finger in the right direction

    • E. 

      None of the above

  • 15. 
    When a customer has an objection/complaint that you are not able to resolve on your own, you should  
    • A. 

      Give the customer the number of the ops manager first and let them sort it out

    • B. 

      Get the details of the customer and submit on CFS

    • C. 

      Ask the customer to contact Customer Hotline

    • D. 

      B or C

    • E. 

      All the above

  • 16. 
    Since Q3 2011, a few of the SHOPPIE visits are being recorded by digital voice recorders
    • A. 

      True

    • B. 

      False

  • 17. 
    What is the minimum required number of SHOPPIE visits per store in a quarter?
    • A. 

      2

    • B. 

      1

    • C. 

      3

    • D. 

      No minimum.

  • 18. 
    If all lights are in perfectly working condition but there is one light that is flickering, full marks will be deducted for this question on SHOPPIE checklist 
    • A. 

      True

    • B. 

      False

  • 19. 
    Under SHOPPIE, there is one quarterly winner  
    • A. 

      For every 15 stores

    • B. 

      For every 30 stores

    • C. 

      For every 20 stores

    • D. 

      For every 25

  • 20. 
    Customer Care Measurement Centre will have up to 3 calendar days to reply to all feedback received either through the system, email, or phone call.  
    • A. 

      True

    • B. 

      False

Related Topics
Back to Top Back to top