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Within 20 seconds from the time the customer walks in the store
Within 30 seconds from the time the customer walks in the store
Immediately upon eye contact
When customer is within 5 meter of the Staff
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By sending an email to your respective Officer/Area Manager
Contact Alshaya Hotline by phone or email
Through the feedback button on the SHOPPIE visit report
Through CFS on MyAEP
All the above
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True
False
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3
4
6
5
Once every quarter
Once every month
Weekly
Once a year
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True
False
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Directly facing the customer with an upright posture & hands by side
Allowing less than 1 meter distance in between
Projecting friendliness & willingness to help
A & C
All the above
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A scale of 1 to 5
A scale of 0 to 5
A scale of 1,3, or 5 and "NA"
5 for "YES", 1 for 50% and 0 for "NO"
5 for "YES", 1 for "NO"and 0 for "NA"
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Inform the customer politely that you cannot turn off the music but you will lower the volume
Fully comply and respect the customer’s request and turn off the music
Decline and say “Sorry, it’s our policy”
Acknowledge the customer’s request but do nothing and hope the customer leaves soon
None of the above
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Miles of Smiles
Take 5
Connect
Focus
SHOPPIE Newsletter
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More than 5% below the Brand Target
Below the Brand Target
More than 10% below the Brand Target
As deemed by Customer Care
All the above
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True
False
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I don’t know
It is not my department
Come back after a while
"Go speak to that guy over there he can help you” while pointing with the finger in the right direction
None of the above
Give the customer the number of the ops manager first and let them sort it out
Get the details of the customer and submit on CFS
Ask the customer to contact Customer Hotline
B or C
All the above
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True
False
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2
1
3
No minimum.
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True
False
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For every 15 stores
For every 30 stores
For every 20 stores
For every 25
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True
False
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