Section 5.5—the Sales Office
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Have you ever worked in sales and marketing with the pressure of sales targets weighing down on you? Take this quiz if you have experience in the sales office to find out if you retained any information about it.
- 1.Pierre is attending a meeting to discuss the VIP amenities that will be placed in each meeting room this week. What type of meeting is he likely attending?
- A.
Weekly staff meeting
- B.
Weekly function meeting
- C.
Marketing team meeting
- D.
Monthly sales meeting
- 2.What is the purpose of monthly sales meetings?
- A.
To discuss new business prospects, tentative and confirmed bookings, and lost business
- B.
To review each group’s meeting agenda item by item so everyone understands what is going to happen
- C.
To discuss tentative and definite bookings for the next month or quarter, review progress in making sales goals, and discuss new promotions
- D.
To obtain ideas and suggestions from all employees
- 3.What is the purpose of annual sales meetings?
- A.
To discuss new business prospects, tentative and confirmed bookings, and lost business
- B.
To review each group’s meeting agenda item by item so everyone understands what is going to happen
- C.
To discuss tentative and definite bookings for the next month or quarter, review progress in making sales goals, and discuss new promotions
- D.
To obtain ideas and suggestions from all employees
- 4.Which of the following is not a benefit to automated sales offices?
- A.
They allow immediate access to sales information.
- B.
They reduce the risk of human error.
- C.
They result in decreased training costs for clerical personnel.
- D.
They result in decreased equipment expenses for the sales office.
- 5.The formula for yield management is:
- A.
Potential revenue divided by actual revenue.
- B.
Actual revenue divided by potential revenue
- C.
Potential expenses divided by actual expenses
- D.
Actual expenses divided by potential expenses
- 6.Computer-generated reports are only as accurate as the information that is entered into them.
- A.
T
- B.
F
- 7.Personalized sales letters are not possible when developing computer-based mass mailings.
- A.
T
- B.
F
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