Service Levels! Trivia Questions Quiz
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Service industry workers who work mostly in hotels this quiz is for you. Get ready for your knowledge to be tested on various terms and phrases such as limited service property, all part of the larger service levels.
- 1.Which of the following features or services is likely to be found at an economy/limited service property?
- A.
Banquet rooms
- B.
Continental breakfast
- C.
Room service
- D.
Uniformed services
- 2.Some hotels offer world-class service on designated floors, which are often referred to as:
- A.
Independent floors
- B.
Specialty floors.
- C.
Referral floors.
- D.
Executive floors.
- 3.Which of the following types of hotels is least likely to offer room service?
- A.
World-class service hotels
- B.
First-class service hotels
- C.
Mid-range service hotels
- D.
Economy/limited service hotels
- 4.Describe World-class service.
- A.
Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
- B.
Offers modest but sufficient service. There may be uniformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- C.
Hotels provide clean, comfortable, inexpensive rooms that meet the basic needs of guests. They are comfortable, but do not have unnecessary services.
- D.
Offer larger guestrooms, unique amenities, inroom fax machines, videotape players, large televisions, computers, in-room refreshment center, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- 5.Describe Mid-range service.
- A.
Offer larger guestrooms, unique amenities, inroom fax machines, videotape players, large televisions, computers, in-room refreshment center, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- B.
Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
- C.
Offers modest but sufficient service. There may be uniformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
- D.
Hotels provide clean, comfortable, inexpensive rooms that meet the basic needs of guests. They are comfortable, but do not have unnecessary services.
- 6.Describe Economy/limited service
- A.
Offer larger guestrooms, unique amenities, inroom fax machines, videotape players, large televisions, computers, in-room refreshment center, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.
- B.
Hotels provide clean, comfortable, inexpensive rooms that meet the basic needs of guests. They are comfortable, but do not have unnecessary services.
- C.
Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.
- D.
Offers modest but sufficient service. There may be uniformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.
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