SAP CRM Software 7.0 Quiz! Trivia

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SAP CRM Software 7.0 Quiz! Trivia - Quiz

SAP CRM software, 7.0 quiz trivia! SAP CRM is one of the key components of SAP Business Suite to manage customer relationship related activities. It is also used to support all customer-focused business area and is ideal for those in marketing to understand how to use it effectively. This quiz will help see how well you understand this system, and if you can use it effectively. Check out the questions and add on to what you already know.
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Questions and Answers
  • 1. 

    Which is the latest SAP CRM version?

    • A.

      CRM 9.0

    • B.

      CRM 7.0(EHP2)

    • C.

      CRM 7.0(EHP1)

    • D.

      CRM 2012

    Correct Answer
    B. CRM 7.0(EHP2)
    Explanation
    The latest SAP CRM version is CRM 7.0(EHP2).

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  • 2. 

    What are the key areas in SAP CRM?

    • A.

      Sales

    • B.

      Service

    • C.

      ERMS

    • D.

      Finance

    Correct Answer(s)
    A. Sales
    B. Service
    Explanation
    The key areas in SAP CRM are sales and service. Sales involves activities related to selling products or services, such as managing customer accounts, generating leads, and tracking sales opportunities. Service focuses on providing support and assistance to customers, including managing service requests, resolving issues, and tracking customer interactions. ERMS and finance are not mentioned as key areas in SAP CRM.

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  • 3. 

    The SAP CRM 7.0 Web client offers integration with which of the following?

    • A.

      Web 2.0 User Interface

    • B.

      SUP 2.0 User Interface

    • C.

      Web 2.0 Sybase Mobile Marketing

    • D.

      Social media integration

    Correct Answer(s)
    A. Web 2.0 User Interface
    D. Social media integration
    Explanation
    The correct answer is Web 2.0 User Interface and Social media integration. The SAP CRM 7.0 Web client allows integration with the Web 2.0 User Interface, which provides a modern and user-friendly interface for users. Additionally, it also offers integration with social media platforms, allowing businesses to connect and interact with customers through social media channels, which can be beneficial for marketing and customer relationship management purposes.

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  • 4. 

    SAP CRM 7.0 Webchannel offers :

    • A.

      E-selling

    • B.

      E-commerce

    • C.

      E-marketing

    • D.

      Internet sales

    Correct Answer(s)
    B. E-commerce
    C. E-marketing
    Explanation
    SAP CRM 7.0 Webchannel offers e-commerce and e-marketing functionalities. E-commerce refers to the buying and selling of goods and services over the internet, allowing customers to browse, select, and purchase products online. E-marketing, on the other hand, involves using digital channels such as email, social media, and search engines to promote products and services, reach a wider audience, and drive sales. With these features, SAP CRM 7.0 Webchannel enables businesses to enhance their online presence, attract customers, and optimize their sales and marketing strategies.

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  • 5. 

    SUP 2.0 is Sybase______ platform.

    • A.

      Unwire

    • B.

      Unify

    • C.

      Unified

    • D.

      Unwired

    Correct Answer
    D. Unwired
    Explanation
    The correct answer is "Unwired" because SUP 2.0 is a platform developed by Sybase that allows businesses to mobilize their applications and data. The term "Unwired" implies the ability to connect and access information wirelessly, which aligns with the purpose of the SUP 2.0 platform.

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  • 6. 

    SAP CRM mobile architecture components are :

    • A.

      Mobile device, R/3, Sybase platform, Netweaver 7.0 gateway, SAP CRM server

    • B.

      Mobile device, communication network, Sybase platform, Netweaver 7.0 gateway, SAP CRM server

    • C.

      Mobile device, communication network, relay server, Sybase platform, Netweaver 7.0 gateway, SAP CRM server

    • D.

      Mobile device, relay server, Sybase platform, Netweaver 7.0 gateway, SAP ECC server

    Correct Answer
    B. Mobile device, communication network, Sybase platform, Netweaver 7.0 gateway, SAP CRM server
    Explanation
    The SAP CRM mobile architecture components include a mobile device, a communication network, the Sybase platform, the Netweaver 7.0 gateway, and the SAP CRM server. These components work together to enable mobile access to the SAP CRM system. The mobile device is used to access the system, the communication network facilitates the data transfer between the device and the server, the Sybase platform provides the necessary infrastructure for mobile applications, the Netweaver 7.0 gateway acts as a bridge between the mobile device and the CRM server, and the SAP CRM server is where the CRM data is stored and processed.

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  • 7. 

    Apple store offers SAP CRM mobile Apps for :

    • A.

      SAP Sales ByDemand

    • B.

      SAP CRM Sales

    • C.

      Business OnDesign

    • D.

      Sybase Mobile Sales

    Correct Answer(s)
    B. SAP CRM Sales
    D. Sybase Mobile Sales
    Explanation
    The Apple store offers SAP CRM mobile apps for SAP CRM Sales and Sybase Mobile Sales. These apps are designed to enhance the sales process and provide mobile access to customer relationship management tools. SAP CRM Sales app allows sales representatives to access and manage customer information, track sales activities, and collaborate with team members. Sybase Mobile Sales app provides mobile access to sales data, enabling sales representatives to view product catalogs, create quotes, and process orders on the go. Both apps aim to improve efficiency and productivity for sales professionals.

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  • 8. 

    Which of these are SAP On-Demand solutions?

    • A.

      Sybase Unwired Platform

    • B.

      Sales on Demand

    • C.

      Sale On Demand

    • D.

      None of the answers

    Correct Answer
    B. Sales on Demand
    Explanation
    Sales on Demand is a SAP On-Demand solution.

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  • 9. 

    What are the focus areas of SAP CRM Business By Design?

    • A.

      Customer contact management

    • B.

      Internet sales

    • C.

      Marketing to opportunity

    • D.

      Partner channel management

    Correct Answer(s)
    A. Customer contact management
    C. Marketing to opportunity
    Explanation
    The focus areas of SAP CRM Business By Design are customer contact management and marketing to opportunity. This means that the software is designed to help businesses effectively manage their customer interactions and optimize their marketing strategies to convert opportunities into sales. By focusing on these areas, SAP CRM Business By Design aims to enhance customer satisfaction and drive business growth.

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  • 10. 

    What is SAPs next-generation platform?

    • A.

      Business Objects 2.0

    • B.

      Sybase Unwired Platform

    • C.

      Business one

    • D.

      Sales on solutions

    Correct Answer
    B. Sybase Unwired Platform
    Explanation
    SAP's next-generation platform is referred to as the Sybase Unwired Platform. This platform enables businesses to develop and deploy mobile applications that can connect to SAP systems. It provides a framework for building mobile apps that can access and update data in real-time, allowing for improved productivity and efficiency. The Sybase Unwired Platform also supports offline capabilities, allowing users to work with data even when they are not connected to the network.

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  • 11. 

    Latest Social Media Integration offerings for SAP CRM?

    • A.

      SAP Social Media Cockpit (Twitter)

    • B.

      SAP service marketplace (Google+)

    • C.

      SAP campaign management (My Space)

    • D.

      SAP Marketing Connect (Facebook)

    Correct Answer(s)
    A. SAP Social Media Cockpit (Twitter)
    D. SAP Marketing Connect (Facebook)
    Explanation
    The correct answer is SAP Social Media Cockpit (Twitter) and SAP Marketing Connect (Facebook). These are the latest social media integration offerings for SAP CRM. The SAP Social Media Cockpit allows users to monitor and engage with Twitter conversations, while SAP Marketing Connect enables integration with Facebook for marketing purposes.

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  • 12. 

    SAP StreamWork is an environment that supports user collaboration (including___)?

    • A.

      Macro-Blogging

    • B.

      Micro-Blogging

    • C.

      Multichannel-Blogging

    • D.

      Multifunctional-Blogging

    Correct Answer
    B. Micro-Blogging
    Explanation
    SAP StreamWork supports user collaboration, including micro-blogging. Micro-blogging allows users to share brief updates, thoughts, and information with a limited number of characters. In the context of SAP StreamWork, micro-blogging enables users to communicate and collaborate in a concise and efficient manner, facilitating quick exchanges of ideas and updates among team members.

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  • 13. 

    SAP HANA stands for :

    • A.

      High Processing Analytic Appliance

    • B.

      High Processing Networking Appliance

    • C.

      High Performance Analytic Appliance

    • D.

      High Performance Network Adapter

    Correct Answer
    C. High Performance Analytic Appliance
    Explanation
    Check out SAP CRM Latest Terminology FlashCard.

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  • 14. 

    SAP HANA runs on ______.

    • A.

      Database Server

    • B.

      Flash Memory

    • C.

      Hard Disk

    • D.

      SAP Server

    Correct Answer
    B. Flash Memory
    Explanation
    SAP HANA runs on flash memory because it is an in-memory database platform that utilizes the speed and performance advantages of flash memory technology. Flash memory allows for faster data access and processing compared to traditional hard disk drives, making it ideal for handling large amounts of data in real-time. By running on flash memory, SAP HANA can deliver high-speed data processing and analytics capabilities, enabling organizations to make faster and more informed business decisions.

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  • 15. 

    How do SAP CRM benefits from SAP HANA and Business Objects explorer?

    • A.

      Analyze pipeline data in real time

    • B.

      Monitor pipeline data

    • C.

      Analyse data and view reports in real time

    • D.

      Analyse and react to pipeline changes in real time

    Correct Answer
    D. Analyse and react to pipeline changes in real time
    Explanation
    SAP CRM benefits from SAP HANA and Business Objects explorer by allowing users to analyze and react to pipeline changes in real time. With the integration of SAP HANA, the CRM system can process and analyze large amounts of data quickly, enabling users to monitor and analyze pipeline data in real time. The Business Objects explorer provides a user-friendly interface for viewing reports and analyzing data in real time, further enhancing the ability to react to pipeline changes promptly. This combination of technologies empowers SAP CRM users to make informed decisions and take immediate action based on real-time insights from the pipeline data.

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  • 16. 

    SAP CRM RDS stands for :

    • A.

      Rapid deployment system

    • B.

      Rapid development solution

    • C.

      Rapid deployment solution

    • D.

      Rapid data solution

    Correct Answer
    C. Rapid deployment solution
    Explanation
    SAP CRM RDS stands for Rapid Deployment Solution. This means that it is a preconfigured and ready-to-use solution for quickly implementing SAP CRM (Customer Relationship Management) in an organization. It allows for a rapid deployment of the CRM system, saving time and effort in the implementation process.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 13, 2012
    Quiz Created by
    BolkrisSolutions
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