Quality At Ascend One

7 Questions | Total Attempts: 41

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Quality Management Quizzes & Trivia

Test your knowledge of Ascend One's Quality Management System (QMS) by answering the seven short questions in this quiz.


Questions and Answers
  • 1. 
    The statement “We Are Committed To Providing The Best Possible Experience To Our Clients While Continually Improving The Level Of Service We Deliver.” is:  
    • A. 

      Ascend One’s Quality Statement

    • B. 

      Something I learned in Orientation

    • C. 

      Ascend One’s Mission Statement

    • D. 

      All of the above

  • 2. 
    • A. 

      An acronym for "Independent Servicing Organization" a.k.a. CCA’s

    • B. 

      A series of standards used internationally to develop a Quality Management System that establishes the processes needed to ensure customer satisfaction and continuous improvement

    • C. 

      Another name for our Quality Statement

    • D. 

      All of the above

  • 3. 
    The ISO Re-registration Audit is coming:
    • A. 

      In March

    • B. 

      And I better know the Quality Statement!

    • C. 

      And the auditor is likely to ask is “What is your Quality Statement?”

    • D. 

      To confirm that we meet the ISO 9001:2008 standards for a Quality Management System

    • E. 

      All of the above

  • 4. 
    Ascend One’s customers included in our Quality Management System (QMS) are:
    • A. 

      Consumers enrolled on a DMP or CareOne DSP

    • B. 

      CCA’s we service

    • C. 

      Creditors

    • D. 

      All of the above

  • 5. 
    It is important to print out and keep frequently used SOP’s, Call Guides And Job Aids at my workstation so that they are easily accessible:
    • A. 

      True

    • B. 

      False

  • 6. 
    "National Deferred Success Fee Model" and "Public Relations And Public Policy" are:
    • A. 

      Two of our nations top priorities under the current Administration

    • B. 

      Two of Ascend One’s Strategic Priorities for 2010

    • C. 

      Two things that differentiate CareOne’s DMP from other CCA’s

    • D. 

      All of the above

  • 7. 
    Our 2010 Strategic Priorities can be found on Vibe under:
    • A. 

      Cafe tab

    • B. 

      Collaborate tab

    • C. 

      Connect tab

    • D. 

      Ascend tab

    • E. 

      All of the above