Pindone Task Runner Certification

26 Questions

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IT Certification Quizzes & Trivia

You are only one step away from becoming a PinDone runner! PinDone is built on a trusted community of task runners; being a member of our community gives you exclusive access to on-demand jobs as well as requires you to follow and uphold our community guidelines and professional standards. After reviewing our Runner Standards Guide and How-To Guide, we ask that you complete the following certification quiz to confirm your understanding. You must answer all 26 questions of the quiz correctly or you will be asked to retake the test until you achieve a 26/26 score. Refer to the Runner Professional Standards & Community Guidelines and the Runner How-to Guide to find your answers. This quiz should take one hour or less to complete.


Questions and Answers
  • 1. 
    What is the overall 3-step process for getting something done at PinDone.com?
    • A. 

      Pin It. Pick It. Track Until Done.

    • B. 

      Pin It. Track It. Confirm “It’s Done”

    • C. 

      Post It. Track It. Close It.

    • D. 

      Post It. Pick It. Confirm “It’s Done”

  • 2. 
    When can you actually start to work on a specific task?
    • A. 

      After it’s posted at PinDone.com.

    • B. 

      After you log in and apply for it.

    • C. 

      After you submit a bid and receive PinDone notification that the requester has accepted your bid.

    • D. 

      After the requester calls you to confirm the task.

  • 3. 
    What should you NOT do after you are assigned to a task?
    • A. 

      Do nothing.

    • B. 

      Send a thank you message and confirm with the requester that you are aware of his/her selection on the Task Details page.

    • C. 

      Inquire the requester about any supplies needed for completing the task or if there is a required dress code for the task.

    • D. 

      Inquire the requester for more details on any unclear instructions after you have carefully read the task details and have done your own research.

  • 4. 
    If a requester has pre-selected you for a task, when are you confirmed assigned and can start the task?
    • A. 

      A. After it’s pinned at PinDone.com.

    • B. 

      B. After you log in and view the task.

    • C. 

      C. After you log in and accept the pre-selection.

    • D. 

      D. After the requester calls you to confirm the task.

  • 5. 
    If a requester has pre-selected you for a task but you aren’t available or not interested in getting it done, what should you do? 
    • A. 

      Ignore it.

    • B. 

      Log on the Task Details page and send a message to thank and inform the requester that you are not available for the task.

    • C. 

      Contact the requester directly to inform that you are not available since you have his/her contact from previous run.

    • D. 

      Any of the above.

  • 6. 
    What should you do if you’re unable to complete a task? (choose all that apply)
    • A. 

      Complete what you can and let the requester know when you meet them.

    • B. 

      Contact the requester as soon as you know.

    • C. 

      Contact PinDone for help as soon as you know.

    • D. 

      Write a message at PinDone.com.

  • 7. 
    What should you do after you complete a task?
    • A. 

      Thank the requester.

    • B. 

      Retain copies of any receipts.

    • C. 

      Close the task at PinDone.com.

    • D. 

      All of the above.

  • 8. 
    What should you wear to run a task?
    • A. 

      Clothes that are appropriate for the nature of the task.

    • B. 

      Clothes that are appropriate for the requester’s environment.

    • C. 

      A PinDone runner t-shirt.

    • D. 

      Any of the above.

  • 9. 
    Which of the following are prohibited items (choose all that apply)
    • A. 

      Financial products and securities

    • B. 

      Government uniforms and equipment

    • C. 

      Non-retail automobile parts

    • D. 

      Prescription drug pick-up

  • 10. 
    If you're asked to deliver a wrapped package and aren't sure about its contents, what should you do?
    • A. 

      Open the package to check the contents.

    • B. 

      Ask the requester about the contents.

    • C. 

      Refuse to complete the task.

    • D. 

      Work with the requester on the best way to determine contents.

  • 11. 
    Under what circumstances are you allowed to violate a local regulation or law?
    • A. 

      Never.

    • B. 

      If no one will find out – no harm, no foul.

    • C. 

      If you’re running late and need to get an important task done.

    • D. 

      With permission from the requester or PinDone.

  • 12. 
    When is a requester allowed to give you cash?
    • A. 

      Never.

    • B. 

      To pay for the task’s service fee.

    • C. 

      To reimburse for out-of-pocket expenses or a small tip.

    • D. 

      To exchange for foreign currency.

  • 13. 
    What should you do if you’re uncomfortable running task (due to safety, potential fraud, or other issue) after you’re assigned?
    • A. 

      Politely tell the requester and then close the task.

    • B. 

      Politely tell the requester, then notify PinDone.

    • C. 

      Politely tell the requester, notify PinDone, and close the task.

    • D. 

      Notify PinDone and close the task.

  • 14. 
    What’s a good way to encourage requesters to pick you when assigning a runner?  (choose all that apply)
    • A. 

      Write a detailed profile with a good photo of yourself.

    • B. 

      Respond quickly when applying to new tasks.

    • C. 

      Call requesters when they pin tasks to introduce yourself and ask for their business.

    • D. 

      Earn high ratings and good comments for prior tasks.

  • 15. 
    Which behaviors result in a “strike”, three of which would cause your runner membership to be revoked?  (choose all that apply)
    • A. 

      Failing to complete an assigned task without good cause.

    • B. 

      Violation of a professional guideline.

    • C. 

      Taking tasks offsite from PinDone.

    • D. 

      Asking for cash payment for task service fees.

  • 16. 
    When can you collect credit card information from a requester?
    • A. 

      To verify their identification.

    • B. 

      To verify they have the credit card used to pin the task on the PinDone website.

    • C. 

      To verify that the card physically exists and hasn’t expired.

    • D. 

      Never.

  • 17. 
    When should you ask for detailed information from the requester, such as phone numbers, addresses, and personal task details?
    • A. 

      If you need more details when a requester pins a new task.

    • B. 

      When you apply for a task.

    • C. 

      After you’re assigned to the task by the requester.

    • D. 

      While you’re running the task.

  • 18. 
    What’s the best way to start communicating with a requester?
    • A. 

      Click on the requester’s name to view their profile for contact information.

    • B. 

      Contact PinDone to get access to the requester’s contact information.

    • C. 

      Send a message using the online communication tool on the task’s detail page.

    • D. 

      Wait for the requester to send you an email or call the number in your profile.

  • 19. 
    How do you collect your runner earnings?
    • A. 

      Log into your runner account at PinDone.com and submit a withdrawal request.

    • B. 

      Contact PinDone by email or phone to request payment.

    • C. 

      Ask the requester for payment.

    • D. 

      Wait for PinDone’s monthly runner payments.

  • 20. 
    How do you request to receive your runner earnings via PayPal?
    • A. 

      Log into your runner account at PinDone.com, submit a withdrawal request and send [email protected] a note requesting to collect earning via PayPal.

    • B. 

      Contact PinDone by email or phone to request payment.

    • C. 

      Ask the requester for payment.

    • D. 

      Wait for PinDone’s monthly runner payments.

  • 21. 
    How long should you wait to collect your runner earnings after submitting a withdrawal request?
    • A. 

      None

    • B. 

      3-5 calendar days via PayPal and up to 5-7 calendar days if you are being paid by check.

    • C. 

      3-5 business days via PayPal and up to 5-7 business days if you are being paid by check.

    • D. 

      Up to 10 calendar days for either PayPal or Check payment methods.

  • 22. 
    What are PinDone’s current fees for runner earnings?
    • A. 

      15% on runner service fees and 0% on reimbursable expenses.

    • B. 

      15% on both runner service fees and reimbursable expenses.

    • C. 

      20% on runner service fees and 15% on reimbursable expenses.

    • D. 

      Depends on the task.

  • 23. 
    How do you change your email and text notifications for tasks and news?
    • A. 

      Log into your runner account and manage your subscriptions under “My Account”.

    • B. 

      Change your email junk mail settings.

    • C. 

      Call PinDone for help.

    • D. 

      Open a task and click “Unsubscribe”.

  • 24. 
    What should you do if a requester offers you additional tip? (select all that apply)
    • A. 

      Refuse the tip.

    • B. 

      Remind the requester that the task’s service fee is paid with the credit card information obtained when the task was originally pinned.

    • C. 

      Count the cash to ensure it’s appropriate and not intended for the task’s service fee.

    • D. 

      Photograph the cash and let PinDone know.

  • 25. 
    What should you do if a requester is unhappy and has an issue or doesn’t want to pay?  (select all that apply)
    • A. 

      Try to address their concern on the spot.

    • B. 

      Ask the requester to contact us at [email protected] or (855) 746-3663.

    • C. 

      Contact us at [email protected] or (855) 746-3663.

    • D. 

      Offer a refund or other discount.

  • 26. 
    What should be included in your bid? (choose all that apply)
    • A. 

      Hourly Rate

    • B. 

      Total fixed fee = hourly rate * est. hours to complete the task

    • C. 

      Mileage cost, if any

    • D. 

      PinDone fee

    • E. 

      Est. out of pocket expense