Ols Exam Review 3

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Quizzes Created: 1 | Total Attempts: 59

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1/75 Questions

Which organizational structure consists of a small permanent core that out-sources major business funcions?
- Matrix
- Virtual
- Organic
- Mechanical

About This Quiz

The 'OLS Exam Review 3' assesses knowledge on organizational structures, focusing on job roles, customer types, and business functions. Key topics include virtual structures, staff support roles, and distinctions between marketing and sales. Essential for learners aiming to understand practical business management.

Quiz Preview

2.

Fill in the blank: The tasks of staff jobs frequenty _______ those working in line jobs and/or rest of the organization.
- Support
- Punish
- Criticize
- Motivate
Correct Answer

A. Support

Explanation

Staff jobs frequently support those working in line jobs and/or the rest of the organization. Staff jobs are typically responsible for providing assistance, guidance, and resources to help the organization function effectively. They may offer support in various areas such as human resources, finance, IT, or administration. By providing support, staff jobs help to enhance productivity, solve problems, and ensure the smooth running of the organization.

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3.

What type of customer do line jobs server?
- Internal
- External
Correct Answer

A. External

Explanation

Line jobs typically serve external customers. External customers are individuals or organizations that are not directly affiliated with the company or organization providing the service. They are the end users or consumers who purchase goods or services from the company. In contrast, internal customers refer to individuals or departments within the same organization who rely on the services or products provided by other departments within the organization.

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4.

In terms of the customer, what does marketing focus on?
- Individuals
- Group of Customers
Correct Answer

A. Group of Customers

Explanation

Marketing focuses on a group of customers rather than individuals. This is because marketing strategies are designed to target and attract a specific segment of customers who have similar needs, preferences, and behaviors. By understanding the characteristics and preferences of this group, marketers can create tailored marketing campaigns and messages that are more likely to resonate with them and drive their purchasing decisions. This approach allows businesses to maximize their marketing efforts and resources by reaching a larger audience and increasing the chances of converting potential customers into loyal ones.

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5.

In terms of the customer, what does sales focus on?
- Individuals
- Group of Customers
Correct Answer

A. Individuals

Explanation

Sales focuses on individuals in terms of the customer. This means that sales efforts are directed towards understanding and meeting the needs and preferences of individual customers. The goal is to build relationships with individual customers, understand their specific requirements, and provide personalized solutions to meet their needs. By focusing on individuals, sales teams can tailor their approach and offerings to each customer, ultimately increasing customer satisfaction and driving sales success.

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6.

What is a written staement of what a jobholder does?
- Job Analysis
- Job Description
- Job Title
- Job Specification
Correct Answer

A. Job Description

Explanation

A job description is a written statement that outlines the duties, responsibilities, and requirements of a specific job role. It provides a clear and concise summary of what a jobholder does, including the tasks they are expected to perform, the skills and qualifications required, and the reporting relationships within the organization. A job description helps to establish expectations and guidelines for both employers and employees, ensuring that everyone understands the scope and requirements of the job.

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7.

What is the investigation and determination of the skills, knowledge, and abilities required to perform the job?
- Job Analysis
- Job Description
- Job Title
- Job Specification
Correct Answer

A. Job Analysis

Explanation

Job Analysis involves the process of investigating and determining the skills, knowledge, and abilities required to perform a specific job. It includes gathering information about the tasks, responsibilities, and qualifications needed for the job. This analysis helps in creating job descriptions and specifications, which outline the job's requirements and expectations. By conducting a job analysis, organizations can ensure that they hire the right candidates and develop appropriate training and development programs for their employees.

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8.

What is the most frequently used selection device?
- Observational
- Technical Conference
- Structure Questionnaire
- Interviewing
Correct Answer

A. Interviewing

Explanation

Interviewing is the most frequently used selection device because it allows employers to directly interact with candidates and assess their qualifications, skills, and fit for the job. Through interviews, employers can ask specific questions, clarify any doubts, and evaluate the candidate's communication skills, problem-solving abilities, and cultural fit for the organization. Moreover, interviews provide an opportunity for candidates to showcase their strengths, experiences, and motivation for the job, helping employers make informed hiring decisions.

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9.

True or False: The best Recognized benefit of flextime is that it eliminates tardiness.
- True
- False
Correct Answer

A. True

Explanation

Flextime allows employees to have more control over their work schedules, which can help eliminate tardiness. With flextime, employees can adjust their start and end times to accommodate their personal needs, such as avoiding rush hour traffic or attending appointments. By having this flexibility, employees are more likely to arrive on time for work, reducing tardiness. Therefore, the statement that the best recognized benefit of flextime is that it eliminates tardiness is true.

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10.

What is the process seeking continuous improvement throughout the organization?
- Human Resource Development (HR)
- SMART
- On-The-Job / Off-The-Job Training
- Total Quality Management (TQM)
Correct Answer

A. Total Quality Management (TQM)

Explanation

Total Quality Management (TQM) is a process that focuses on continuous improvement throughout the entire organization. It involves all employees in identifying and solving problems, improving processes, and enhancing customer satisfaction. TQM emphasizes the importance of quality in every aspect of the organization's operations, from product design to customer service. By implementing TQM, organizations can achieve higher levels of efficiency, productivity, and customer satisfaction, leading to long-term success and growth.

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11.

What are the primary or dominant values accepted throughout the organization?
- Ethical Values
- Moral Values
- Core Values
- Essential Values
Correct Answer

A. Core Values

Explanation

Core values are the primary or dominant values that are accepted throughout the organization. These values represent the fundamental beliefs and principles that guide the behavior and decision-making of individuals within the organization. Core values often define the organization's culture and shape its identity. They are considered essential for creating a cohesive and unified work environment.

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12.

What are the categories of individual resistance to change?
- Habit
- Security
- A&B
- None of the Above
Correct Answer

A. A&B

Explanation

The categories of individual resistance to change are habit and security. Habit refers to the tendency of individuals to stick to familiar routines and resist any changes that disrupt their established patterns. Security, on the other hand, relates to the fear of uncertainty and the desire for stability and predictability. Both habit and security contribute to individual resistance to change, making options A&B the correct answer.

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13.

What reason for resistance is caused when, "You have heard the department is going to reorganize. You are opposed to the reorganization because you fear you may lose your job?"
- Habit
- Security
- Group Inertia
- None of the Above
Correct Answer

A. Security

Explanation

The reason for resistance caused in this situation is security. The individual is opposed to the reorganization because they fear losing their job, which is a threat to their sense of security. They are resistant to change because they value the stability and certainty that their current position provides.

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14.

Fill in the Blank: Dependancy is Decreased when the resource you control is these ________,__________,__________. (LOOKING FOR 3 ANSWERS)
- Highly Substitutable
- Low Substitutable
- Limited Importance
- Not Scarce
- Scarce
- A, C, E
- B, C, E
- A, C, D
- B, C, D
- All of the Above
Correct Answer

A. A, C, D
15.

The power type of a person who has desirable personal traits is
- Legitimate Power
- Desired Power
- Referent Power
- Coercion Power
Correct Answer

A. Referent Power

Explanation

Referent power is the correct answer because it refers to the power that an individual possesses due to their desirable personal traits, such as charisma, trustworthiness, and likability. People with referent power are able to influence and inspire others based on their positive qualities and the admiration they receive from others. This type of power is based on respect and admiration, rather than formal authority or coercion.

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16.

The ability to distribute anything of value is known as
- Reward Power
- Referent Power
- Legitimate Power
- Coercion Power
Correct Answer

A. Reward Power

Explanation

Reward power refers to the ability to distribute anything of value. This can include tangible rewards such as money, gifts, or promotions, as well as intangible rewards such as praise, recognition, or opportunities for growth. Those who possess reward power have the ability to motivate and influence others by offering them incentives in exchange for desired behaviors or outcomes. This power is often used in leadership and management roles to encourage and reinforce positive behavior within a team or organization.

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17.

The ability to persuade others or influence others to respond is known as
- Dependency
- Power
- Skill
- Dominance
Correct Answer

A. Power

Explanation

Power refers to the ability to persuade or influence others to respond in a particular way. It is the capacity to control or direct the behavior of others and make them comply with one's wishes or commands. Power can be derived from various sources such as expertise, position, knowledge, or personal qualities. It allows individuals to have an impact on others and achieve desired outcomes.

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18.

What provides guidance for people toward the completing of the work to be accomplshed. It also defines who tasks are formally divided, grouped, and coordinated
- Span of Control
- Organizational Structure
- Brand Management Teams
- Virtual Organization
Correct Answer

A. Organizational Structure

Explanation

Organizational structure provides guidance for people towards completing the work to be accomplished. It defines how tasks are formally divided, grouped, and coordinated within a company. It establishes the hierarchy, reporting relationships, and communication channels within the organization, ensuring that everyone understands their roles and responsibilities. By having a clear organizational structure, employees can work efficiently, collaborate effectively, and achieve the company's goals.

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19.

Jobs and work activity are typically grouped by funtion, product, geography, or type of customer is known as what?
- Job Analysis
- Job Description
- Characteristics of Jobs
- Staff Positions
Correct Answer

A. Characteristics of Jobs

Explanation

The correct answer is Characteristics of Jobs. This is because jobs and work activity can be categorized based on their specific characteristics such as the function they serve, the product they are associated with, the geographic location they are performed in, or the type of customer they cater to. By grouping jobs based on these characteristics, organizations can better understand and manage their workforce, allocate resources effectively, and make informed decisions regarding job design, recruitment, and performance evaluation.

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20.

What establishes that a single source is the authority
- Span of Control
- Brand Management Teams
- Dominance of Power
- Unity of Command
Correct Answer

A. Unity of Command

Explanation

Unity of Command establishes that a single source is the authority. This principle states that each employee should have only one direct supervisor or manager to report to. This ensures clear communication, accountability, and avoids confusion or conflicting instructions. With unity of command, employees know who their immediate superior is and where to seek guidance or approval. It helps in maintaining a hierarchical structure and streamlining decision-making processes within an organization.

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21.

What defines the number of people that one person will supervise?
- Span of Control
- Unity of Command
- Staff Positions
- Human Resource
Correct Answer

A. Span of Control

Explanation

Span of control refers to the number of subordinates or employees that a manager or supervisor can effectively supervise. It determines the hierarchical structure within an organization and influences the level of authority and responsibility a manager has. A wider span of control means that a manager supervises a larger number of employees, while a narrower span of control means that a manager supervises a smaller number of employees. The span of control is influenced by factors such as the complexity of tasks, the level of employee skill and experience, and the manager's ability to effectively communicate and manage their team.

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22.

Which model combines the functional and product structures?
- Virtual Organization
- Matrix Organization
- Mechanistic Model
- Organic Model
Correct Answer

A. Matrix Organization

Explanation

The matrix organization combines the functional and product structures. In this model, employees are grouped based on their functional expertise, such as marketing or finance, while also being assigned to specific projects or products. This allows for a better coordination and communication between different departments and ensures that resources are effectively utilized. The matrix organization is often used in complex and dynamic environments where flexibility and collaboration are crucial.

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23.

Which model is the small core organization that oursources major business functions?
- Matrix Model
- Virtual Model
- Mechanistic Model
- Organic Model
Correct Answer

A. Virtual Model

Explanation

The Virtual Model is the correct answer because it refers to a small core organization that outsources major business functions. In this model, the organization relies on external partners or service providers to handle various aspects of its operations, allowing it to focus on its core competencies. This model is often used to enhance flexibility, reduce costs, and access specialized expertise.

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24.

Which model is characterized by substantial structure and high levels of control?
- Matrix Organization
- Virtual Organization
- Mechanistic Model
- Organic Model
Correct Answer

A. Mechanistic Model

Explanation

The mechanistic model is characterized by substantial structure and high levels of control. In this model, there is a clear hierarchy, with rigid rules and procedures that dictate how work is done. Decision-making is centralized, and there is limited autonomy for employees. This model is typically found in traditional organizations where efficiency and stability are valued over flexibility and innovation.

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25.

Which model is characterized by high creativity and low structure?
- Matrix Organization
- Virtual Organization
- Mechanistic Model
- Organic Model
Correct Answer

A. Organic Model

Explanation

The organic model is characterized by high creativity and low structure. In this model, there is a flexible and adaptable organizational structure that encourages innovation and creativity. It allows for open communication, decentralized decision-making, and a more fluid hierarchy. The emphasis is on collaboration, teamwork, and employee empowerment, which fosters a creative and dynamic work environment. This model is often found in industries that require constant innovation and rapid change, such as technology or creative industries.

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26.

What type of teams focus on specific products complete with the interface of these products with their customers?
- Brand Management Teams
- Supply Management Teams
- Shipping Management Teams
- Customer Service Teams
Correct Answer

A. Brand Management Teams

Explanation

Brand Management Teams focus on specific products complete with the interface of these products with their customers. These teams are responsible for creating and maintaining the brand image, positioning, and marketing strategies for a specific product or group of products. They work closely with customers to understand their needs and preferences and ensure that the product's interface meets their expectations. This involves managing the product's packaging, design, advertising, and overall customer experience. By effectively managing the brand, these teams aim to build customer loyalty and drive sales.

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27.

A mature organization will often seek to do what is similar to the competition
- True
- False
Correct Answer

A. False

Explanation

A mature organization will not always seek to do what is similar to the competition. In fact, a mature organization may strive to differentiate itself from the competition by offering unique products or services, implementing innovative strategies, or focusing on a specific niche market. By standing out from the competition, a mature organization can attract a distinct customer base and potentially gain a competitive advantage in the market. Therefore, the statement is false.

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28.

What type of position are often involved in the day-to-day business of the company?
- Line Position
- Staff Position
Correct Answer

A. Line Position

Explanation

Line positions are often involved in the day-to-day business of the company. These positions are directly responsible for achieving the company's objectives and are involved in the core activities of the organization. They have decision-making authority and are accountable for the outcomes of their work. Line positions typically include roles such as managers, supervisors, and frontline employees who directly contribute to the production or delivery of goods and services. On the other hand, staff positions provide support and expertise to line positions but are not directly involved in the day-to-day operations.

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29.

What type of position often plays a supporting role?
- Line Position
- Staff Position
Correct Answer

A. Staff Position

Explanation

A staff position often plays a supporting role. Staff positions are typically responsible for providing support, advice, and expertise to line positions within an organization. They assist in decision-making, provide specialized knowledge, and offer guidance to help line positions achieve their objectives. Unlike line positions, which are directly involved in the core activities of the organization, staff positions are more focused on providing support and ensuring smooth operations. Therefore, a staff position is the type of position that often plays a supporting role.

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30.

What type of jobs serve an external customer?
- Line Jobs
- Staff Jobs
Correct Answer

A. Line Jobs

Explanation

Line jobs are the type of jobs that directly serve external customers. These jobs involve direct interaction with customers and are responsible for delivering products or services to them. Line jobs are typically found in customer service, sales, marketing, and other customer-facing roles. On the other hand, staff jobs are more focused on supporting the internal operations of an organization and do not directly serve external customers.

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31.

What type of jobs serve an internal customer
- Line Jobs
- Staff Jobs
Correct Answer

A. Staff Jobs

Explanation

Staff jobs serve an internal customer. These jobs are primarily focused on supporting and providing services to the line jobs within an organization. They may include roles such as human resources, finance, IT, marketing, and administration. Staff jobs are responsible for assisting and enabling the line jobs to carry out their core functions effectively. They work behind the scenes to ensure that the necessary resources, expertise, and support are available to the employees who directly interact with external customers or produce goods and services.

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32.

Sales is a very good entry-level job
- True
- False
Correct Answer

A. True

Explanation

Sales is a very good entry-level job because it allows individuals to gain valuable experience in customer service, communication, and negotiation skills. It is a field that often offers opportunities for growth and advancement, as sales professionals can move up to higher positions within the company. Additionally, sales jobs often provide a competitive salary and commission structure, which can be attractive to individuals starting their careers. Overall, sales can be a great starting point for individuals looking to develop a strong foundation of skills and experience in the business world.

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33.

A marketing person must understand customer needs
- True
- False
Correct Answer

A. True

Explanation

Understanding customer needs is crucial for a marketing person because it helps them identify the target audience, develop effective marketing strategies, and create products or services that meet customer expectations. By understanding customer needs, a marketing person can tailor their marketing efforts to attract and retain customers, resulting in increased sales and customer satisfaction. This knowledge also enables them to anticipate changes in customer preferences and adapt their marketing tactics accordingly. Overall, understanding customer needs is essential for a marketing person to successfully promote and sell products or services.

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34.

Who needs great communication skills, the ability to handle stressful situations, and have problem solving skills?
- Managers
- CEO's
- Customer Service Professions
- Human Resource
Correct Answer

A. Customer Service Professions

Explanation

Customer service professions require great communication skills in order to effectively interact with customers and address their needs or concerns. They also need the ability to handle stressful situations, as they often deal with frustrated or upset customers. Additionally, problem-solving skills are crucial in order to find solutions to customer issues and provide satisfactory resolutions. Therefore, customer service professionals need all of these qualities to excel in their roles.

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35.

Who must be respected and trusted, and have great communication and problem solving skills
- Managers
- CEO's
- Customer Service Professions
- Human Resource
Correct Answer

A. Human Resource

Explanation

Human Resource professionals must be respected and trusted because they are responsible for managing employee relations, ensuring compliance with labor laws, and handling confidential employee information. They also play a crucial role in recruiting, training, and retaining employees. Great communication and problem-solving skills are essential for HR professionals as they regularly interact with employees, management, and other stakeholders to address workplace issues, resolve conflicts, and implement effective HR policies and procedures.

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36.

The investigation and determination for the skills, knowledge and abilities required to perform a job is known as..
- Job Title
- Job Analysis
- Job Specification
- Job Description
Correct Answer

A. Job Analysis

Explanation

Job Analysis refers to the process of investigating and determining the skills, knowledge, and abilities required to perform a job. It involves collecting and analyzing information about the tasks, responsibilities, and qualifications needed for a specific job role. Job Analysis helps in developing accurate job descriptions and job specifications, which are essential for effective recruitment, selection, training, and performance management processes within an organization.

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37.

What is the name that is associated with the job?
- Job Title
- Job Analysis
- Job Specification
- Job Description
Correct Answer

A. Job Title

Explanation

The term "job title" refers to the name or designation given to a specific job or position within an organization. It helps identify and differentiate various roles and responsibilities within the company. Job titles are typically used for organizational purposes, to communicate the level of authority and hierarchy, and to provide a clear understanding of the nature of the job.

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38.

What is a written statement of the necessary components to do a job in an effective and efficient manner?
- Job Title
- Job Analysis
- Job Specification
- Job Description
Correct Answer

A. Job Description

Explanation

A job description is a written statement that outlines the necessary components required to perform a job effectively and efficiently. It provides details about the roles, responsibilities, tasks, and requirements of a particular job position. A job description helps both employers and employees to understand the expectations and duties associated with the job, ensuring that the right candidate is selected and that employees have a clear understanding of their responsibilities.

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39.

What is a statement of the qualifications needed to perform a job?
- Job Title
- Job Analysis
- Job Specification
- Job Description
Correct Answer

A. Job Specification

Explanation

A job specification is a statement of the qualifications needed to perform a job. It outlines the specific skills, knowledge, education, and experience required for a particular job role. It helps employers to clearly communicate the expectations and requirements for a job, and it assists job seekers in understanding whether they possess the necessary qualifications for the role. Job specifications are used in the recruitment and selection process to ensure that candidates meet the minimum requirements for a job.

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40.

What includes attendence, tardiness, timely submission of reports, or timeliness of follow-up customer complaints or service?
- Behaviors
- Traits
Correct Answer

A. Behaviors

Explanation

The given answer "Behaviors" is correct because attendance, tardiness, timely submission of reports, and timeliness of follow-up customer complaints or service are all actions or conduct that can be observed and measured. These are examples of behaviors that can be exhibited by individuals in a professional setting. Traits, on the other hand, refer to inherent characteristics or qualities of a person, such as personality traits or natural abilities, which may not directly relate to specific actions or behaviors.

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41.

What includes attitude, dependability, leadership, and honesty?
- Behaviors
- Traits
Correct Answer

A. Traits

Explanation

Traits include attitude, dependability, leadership, and honesty. Traits refer to the inherent qualities or characteristics of a person that influence their behavior and actions. These qualities are typically stable and consistent over time, and they play a significant role in shaping an individual's personality and how they interact with others. Attitude, dependability, leadership, and honesty are all examples of traits that can greatly impact a person's behavior and how they are perceived by others.

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42.

Which method is when the operator is observed normally by a person conducting a time and motion study through several cycles of the task?
- Structure Questionnaire Method
- Technical Conference Method
- Observational Method
- Diary Method
Correct Answer

A. Observational Method

Explanation

The correct answer is Observational Method. This method involves the person conducting a time and motion study observing the operator normally through several cycles of the task. This allows for a direct and firsthand observation of the operator's actions, which can provide accurate data for the study. The other methods listed, such as the Structure Questionnaire Method, Technical Conference Method, and Diary Method, do not involve direct observation of the operator and may rely on other forms of data collection.

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43.

What method is used when the job analysis method requires the job incumbents, supervisors, and other familiar with the job to be interviews and the results are documented?
- Structure Questionnaire Method
- Technical Conference Method
- Diary Method
- Individual/Group Interview Method
Correct Answer

A. Individual/Group Interview Method

Explanation

The Individual/Group Interview Method is used when the job analysis requires interviewing the job incumbents, supervisors, and other individuals familiar with the job. This method involves conducting interviews with individuals or groups to gather information about the job responsibilities, tasks, skills, and requirements. The results of these interviews are then documented to analyze and understand the job in detail. This method allows for direct interaction and clarification with the individuals involved, providing valuable insights into the job and its requirements.

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44.

Which method is when during the job analysis, workers evaluate a long list of items and check of the items performed in the job?
- Structure Questionnaire Method
- Technical Conference Method
- Diary Method
- Individual/Group Interview Method
Correct Answer

A. Structure Questionnaire Method

Explanation

The Structure Questionnaire Method is used during job analysis to evaluate a long list of items and check off the items performed in the job. This method involves providing a structured questionnaire to workers, which contains a comprehensive list of tasks, duties, and responsibilities associated with the job. The workers then review the questionnaire and indicate which items are relevant to their job and which ones they perform. This method helps in gathering detailed information about the job and ensures that all important aspects are covered.

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45.

In what job analysis is information gathered from the "experts" who typically are supervisors and/or engineers with extensive knowledge of the task?
- Structure Questionnaire Method
- Technical Method
- Diary Method
- Observational Method
Correct Answer

A. Technical Method

Explanation

The technical method is the correct answer because it involves gathering information from experts who have extensive knowledge of the task. These experts are typically supervisors and/or engineers who can provide valuable insights and expertise regarding the job analysis. This method allows for a thorough understanding of the technical aspects of the job and helps in identifying the skills and knowledge required for performing the task effectively.

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46.

Which method is used when the task is not highly repetitive, and where the job incumbent(s) could maintain a booklet of their daily activities?
- Observational Method
- Structure Questionnaire Method
- Diary Method
- Technical Conference Method
Correct Answer

A. Diary Method

Explanation

The Diary Method is used when the task is not highly repetitive and the job incumbent(s) can maintain a booklet of their daily activities. This method involves keeping a record of activities, tasks, and events in a diary or logbook. It allows the job incumbent(s) to provide detailed information about their daily activities, which can be useful for analyzing and understanding their work processes and identifying areas for improvement.

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47.

In the Post and Bid method, job openings are posted in the company and any employee can bid on the jobs they want to do.
- True
- False
Correct Answer

A. False

Explanation

The given statement is false. In the Post and Bid method, job openings are posted in the company, but employees cannot bid on the jobs they want to do. Instead, the company selects the most suitable candidate for the job based on their qualifications and skills.

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48.

Which of the following, in the Job Characteristic Model is the degree to which one worker can do a whole job, from beginning to end, with a tangible and visible outcome?
- Skill Variety
- Task Identity
- Task Significance
- Autonomy
- Feedback
Correct Answer

A. Task Identity

Explanation

Task Identity refers to the degree to which a worker can do a whole job, from beginning to end, with a tangible and visible outcome. This means that the worker has the opportunity to see the entire process of their work and witness the final result. It provides a sense of completion and fulfillment as the worker can take ownership of the entire task and see the impact of their efforts.

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49.

Which of the following, in the Job Characteristic Model is the degree to which a job offers freedom, independence, and dscretion in scheduling work and in determining prcedures involved in carrying out the vaious tasks.
- Skill Variety
- Task Identity
- Task Significance
- Autonomy
- Feedback
Correct Answer

A. Autonomy

Explanation

Autonomy refers to the degree of freedom and independence that a job offers in terms of scheduling work and determining procedures involved in carrying out various tasks. It allows individuals to have control and make decisions about their work, which can contribute to a sense of ownership and job satisfaction. Autonomy is one of the key factors in the Job Characteristic Model that can influence motivation and performance in the workplace.

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Quiz Edited by
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Apr 17, 2012

Quiz Created by
Mccrackj

Ols Exam Review 3

Which organizational structure consists of a small permanent core that out-sources major business funcions?

Quiz Preview

Fill in the blank: The tasks of staff jobs frequenty _______ those working in line jobs and/or rest of the organization.

What type of customer do line jobs server?

In terms of the customer, what does marketing focus on?

In terms of the customer, what does sales focus on?

What is a written staement of what a jobholder does?

What is the investigation and determination of the skills, knowledge, and abilities required to perform the job?

What is the most frequently used selection device?

True or False: The best Recognized benefit of flextime is that it eliminates tardiness.

What is the process seeking continuous improvement throughout the organization?

What are the primary or dominant values accepted throughout the organization?

What are the categories of individual resistance to change?

What reason for resistance is caused when, "You have heard the department is going to reorganize. You are opposed to the reorganization because you fear you may lose your job?"

Fill in the Blank: Dependancy is Decreased when the resource you control is these ________,__________,__________. (LOOKING FOR 3 ANSWERS)

The power type of a person who has desirable personal traits is

The ability to distribute anything of value is known as

The ability to persuade others or influence others to respond is known as

What provides guidance for people toward the completing of the work to be accomplshed. It also defines who tasks are formally divided, grouped, and coordinated

Jobs and work activity are typically grouped by funtion, product, geography, or type of customer is known as what?

What establishes that a single source is the authority

What defines the number of people that one person will supervise?

Which model combines the functional and product structures?

Which model is the small core organization that oursources major business functions?

Which model is characterized by substantial structure and high levels of control?

Which model is characterized by high creativity and low structure?

What type of teams focus on specific products complete with the interface of these products with their customers?

A mature organization will often seek to do what is similar to the competition

What type of position are often involved in the day-to-day business of the company?

What type of position often plays a supporting role?

What type of jobs serve an external customer?

What type of jobs serve an internal customer

Sales is a very good entry-level job

A marketing person must understand customer needs

Who needs great communication skills, the ability to handle stressful situations, and have problem solving skills?

Who must be respected and trusted, and have great communication and problem solving skills

The investigation and determination for the skills, knowledge and abilities required to perform a job is known as..

What is the name that is associated with the job?

What is a written statement of the necessary components to do a job in an effective and efficient manner?

What is a statement of the qualifications needed to perform a job?

What includes attendence, tardiness, timely submission of reports, or timeliness of follow-up customer complaints or service?

What includes attitude, dependability, leadership, and honesty?

Which method is when the operator is observed normally by a person conducting a time and motion study through several cycles of the task?

What method is used when the job analysis method requires the job incumbents, supervisors, and other familiar with the job to be interviews and the results are documented?

Which method is when during the job analysis, workers evaluate a long list of items and check of the items performed in the job?

In what job analysis is information gathered from the "experts" who typically are supervisors and/or engineers with extensive knowledge of the task?

Which method is used when the task is not highly repetitive, and where the job incumbent(s) could maintain a booklet of their daily activities?

In the Post and Bid method, job openings are posted in the company and any employee can bid on the jobs they want to do.

Which of the following, in the Job Characteristic Model is the degree to which one worker can do a whole job, from beginning to end, with a tangible and visible outcome?

Which of the following, in the Job Characteristic Model is the degree to which a job offers freedom, independence, and dscretion in scheduling work and in determining prcedures involved in carrying out the vaious tasks.

Fill in the Blank: Dependancy is Decreased when the resource you control is these ,,____. (LOOKING FOR 3 ANSWERS)