Ols Exam Review 3

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1. Includes the redesign that will affect all employees motivation, suching several concepts is known as what?

Explanation

Work design refers to the process of organizing and structuring work tasks, roles, and responsibilities within an organization. It includes redesigning work processes and systems to improve efficiency, productivity, and employee motivation. In this context, the given correct answer suggests that the redesign that affects all employees' motivation and encompasses several concepts is referred to as work design.

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Ols Exam Review 3 - Quiz

The 'OLS Exam Review 3' assesses knowledge on organizational structures, focusing on job roles, customer types, and business functions. Key topics include virtual structures, staff support roles, and distinctions between marketing and sales. Essential for learners aiming to understand practical business management.

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2. Which of the following is HORIZONTAL expansion of the job?

Explanation

Job enlargement refers to the horizontal expansion of a job. It involves adding more tasks of a similar nature to an existing job, thereby increasing the scope and variety of the work. This expansion is typically done to provide employees with a wider range of tasks and responsibilities, allowing them to develop new skills and experience. It can also help to alleviate boredom and monotony in the workplace by providing employees with more diverse and challenging work. Job enlargement is different from job enrichment, which involves adding more depth and complexity to a job by incorporating higher-level tasks and responsibilities.

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3. Which of the following is VERTICAL expansion of the job?

Explanation

Job enrichment refers to a vertical expansion of the job. It involves increasing the depth and complexity of the job by adding tasks that require higher-level skills and responsibilities. This expansion aims to provide employees with more challenging and meaningful work, allowing them to experience growth, development, and increased job satisfaction. Job enrichment often includes opportunities for autonomy, decision-making, and skill development, which can lead to higher motivation and engagement among employees.

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4. Which organizational structure consists of a small permanent core that out-sources major business funcions?

Explanation

A virtual organizational structure consists of a small permanent core that outsources major business functions. This means that the organization has a small team of core employees who handle essential tasks, while other functions are outsourced to external parties. This structure allows the organization to be flexible, cost-effective, and adaptable to changing business needs. It also enables the company to access specialized expertise and resources from external providers, resulting in increased efficiency and effectiveness.

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5. Fill in the blank: The tasks of staff jobs frequenty _______ those working in line jobs and/or rest of the organization.

Explanation

Staff jobs frequently support those working in line jobs and/or the rest of the organization. Staff jobs are typically responsible for providing assistance, guidance, and resources to help the organization function effectively. They may offer support in various areas such as human resources, finance, IT, or administration. By providing support, staff jobs help to enhance productivity, solve problems, and ensure the smooth running of the organization.

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6. In terms of the customer, what does sales focus on?

Explanation

Sales focuses on individuals in terms of the customer. This means that sales efforts are directed towards understanding and meeting the needs and preferences of individual customers. The goal is to build relationships with individual customers, understand their specific requirements, and provide personalized solutions to meet their needs. By focusing on individuals, sales teams can tailor their approach and offerings to each customer, ultimately increasing customer satisfaction and driving sales success.

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7. What is a written staement of what a jobholder does?

Explanation

A job description is a written statement that outlines the duties, responsibilities, and requirements of a specific job role. It provides a clear and concise summary of what a jobholder does, including the tasks they are expected to perform, the skills and qualifications required, and the reporting relationships within the organization. A job description helps to establish expectations and guidelines for both employers and employees, ensuring that everyone understands the scope and requirements of the job.

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8. What is the most frequently used selection device?

Explanation

Interviewing is the most frequently used selection device because it allows employers to directly interact with candidates and assess their qualifications, skills, and fit for the job. Through interviews, employers can ask specific questions, clarify any doubts, and evaluate the candidate's communication skills, problem-solving abilities, and cultural fit for the organization. Moreover, interviews provide an opportunity for candidates to showcase their strengths, experiences, and motivation for the job, helping employers make informed hiring decisions.

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9. True or False: The best Recognized benefit of flextime is that it eliminates tardiness.

Explanation

Flextime allows employees to have more control over their work schedules, which can help eliminate tardiness. With flextime, employees can adjust their start and end times to accommodate their personal needs, such as avoiding rush hour traffic or attending appointments. By having this flexibility, employees are more likely to arrive on time for work, reducing tardiness. Therefore, the statement that the best recognized benefit of flextime is that it eliminates tardiness is true.

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10. What are the primary or dominant values accepted throughout the organization?

Explanation

Core values are the primary or dominant values that are accepted throughout the organization. These values represent the fundamental beliefs and principles that guide the behavior and decision-making of individuals within the organization. Core values often define the organization's culture and shape its identity. They are considered essential for creating a cohesive and unified work environment.

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11. What reason for resistance is caused when, "You have heard the department is going to reorganize. You are opposed to the reorganization because you fear you may lose your job?"

Explanation

The reason for resistance caused in this situation is security. The individual is opposed to the reorganization because they fear losing their job, which is a threat to their sense of security. They are resistant to change because they value the stability and certainty that their current position provides.

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12. The ability to distribute anything of value is known as

Explanation

Reward power refers to the ability to distribute anything of value. This can include tangible rewards such as money, gifts, or promotions, as well as intangible rewards such as praise, recognition, or opportunities for growth. Those who possess reward power have the ability to motivate and influence others by offering them incentives in exchange for desired behaviors or outcomes. This power is often used in leadership and management roles to encourage and reinforce positive behavior within a team or organization.

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13. Which of the following Evaluations conduct performance evaluations on their supervisors?

Explanation

Immediate Subordinates Evaluation is the correct answer because this type of evaluation involves gathering feedback and assessments from the direct subordinates of a supervisor. It allows the subordinates to provide insights into the supervisor's performance, leadership style, and effectiveness in managing their team. This evaluation method is valuable in identifying areas for improvement and providing a comprehensive assessment of a supervisor's performance from those who directly work under them.

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14. The ability to persuade others or influence others to respond is known as

Explanation

Power refers to the ability to persuade or influence others to respond in a particular way. It is the capacity to control or direct the behavior of others and make them comply with one's wishes or commands. Power can be derived from various sources such as expertise, position, knowledge, or personal qualities. It allows individuals to have an impact on others and achieve desired outcomes.

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15. Jobs and work activity are typically grouped by funtion, product, geography, or type of customer is known as what?

Explanation

The correct answer is Characteristics of Jobs. This is because jobs and work activity can be categorized based on their specific characteristics such as the function they serve, the product they are associated with, the geographic location they are performed in, or the type of customer they cater to. By grouping jobs based on these characteristics, organizations can better understand and manage their workforce, allocate resources effectively, and make informed decisions regarding job design, recruitment, and performance evaluation.

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16. What establishes that a single source is the authority

Explanation

Unity of Command establishes that a single source is the authority. This principle states that each employee should have only one direct supervisor or manager to report to. This ensures clear communication, accountability, and avoids confusion or conflicting instructions. With unity of command, employees know who their immediate superior is and where to seek guidance or approval. It helps in maintaining a hierarchical structure and streamlining decision-making processes within an organization.

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17. What is the most powerful workplace motivator?

Explanation

Recognition is the most powerful workplace motivator because it acknowledges and rewards employees for their hard work and achievements. When employees are recognized for their contributions, it boosts their self-esteem, morale, and motivation to perform even better. Recognition also creates a positive work environment, fosters a sense of belonging and loyalty, and encourages teamwork and collaboration among employees. It is a non-monetary form of appreciation that can have a significant impact on employee engagement and job satisfaction.

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18. Which of the following is not a main driving force for change?

Explanation

The given answer, "All the Above are Correct," suggests that all three options - Technology, International Effects, and Economic Shocks - are main driving forces for change. This implies that each of these factors has the potential to significantly impact and bring about change in various aspects of society, organizations, and economies.

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19. Power is the ability to influence another to respond

Explanation

Power is commonly defined as the ability to influence or control others. It is the capacity to have an impact on someone's thoughts, actions, or decisions. When someone has power, they possess the capability to make others respond in a particular way, whether it is through persuasion, coercion, or authority. Therefore, the statement "Power is the ability to influence another to respond" is accurate as it accurately describes the concept of power.

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20. What defines the number of people that one person will supervise?

Explanation

Span of control refers to the number of subordinates or employees that a manager or supervisor can effectively supervise. It determines the hierarchical structure within an organization and influences the level of authority and responsibility a manager has. A wider span of control means that a manager supervises a larger number of employees, while a narrower span of control means that a manager supervises a smaller number of employees. The span of control is influenced by factors such as the complexity of tasks, the level of employee skill and experience, and the manager's ability to effectively communicate and manage their team.

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21. What gives power its influence

Explanation

Dependency gives power its influence because when someone is dependent on another person or entity, they have a certain level of control or influence over them. The person or entity they are dependent on holds power over them and can use that power to shape their behavior or decisions. This dependency can be based on various factors such as resources, knowledge, or authority. Therefore, dependency is a key factor in giving power its influence.

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22. Which model combines the functional and product structures?

Explanation

The matrix organization combines the functional and product structures. In this model, employees are grouped based on their functional expertise, such as marketing or finance, while also being assigned to specific projects or products. This allows for a better coordination and communication between different departments and ensures that resources are effectively utilized. The matrix organization is often used in complex and dynamic environments where flexibility and collaboration are crucial.

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23. Identify the type of Power: This is a formal power of a sort and is based on fear, not necessarily physical fear but perhaps the silent stare of a teacher when you talk at the wrong time

Explanation

Coercive power is the correct answer because it refers to the ability to influence others through the use of threats, punishment, or negative consequences. In the given explanation, the mention of fear and the silent stare of a teacher indicates the use of coercive power to control behavior and maintain discipline. This type of power is based on the fear of negative consequences and is commonly seen in hierarchical or authoritative relationships.

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24. Identify the type of Power: This source of formal power is based on the ability to control and distribute rewards that are seen as valuable

Explanation

Reward Power refers to the ability to control and distribute rewards that are perceived as valuable. This type of power is based on the idea that individuals who have the authority to provide rewards, such as promotions, bonuses, or recognition, can influence and motivate others. By using rewards, individuals in positions of power can encourage desired behaviors and performance from their subordinates. This power can be effective in motivating individuals to achieve goals and maintain high levels of productivity.

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25. Which model is the small core organization that oursources major business functions?

Explanation

The Virtual Model is the correct answer because it refers to a small core organization that outsources major business functions. In this model, the organization relies on external partners or service providers to handle various aspects of its operations, allowing it to focus on its core competencies. This model is often used to enhance flexibility, reduce costs, and access specialized expertise.

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26. Identify the type of Power: The one who holds an advantage over another because he or she possesses a special expertise in demonstrating their power.

Explanation

Expert power refers to a person's ability to influence others based on their knowledge, skills, or expertise in a particular area. In this scenario, the individual is able to hold an advantage over others because they possess special expertise and can demonstrate their power through their knowledge. They are able to influence others and gain power based on their expertise, making expert power the correct answer.

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27. Identify the type of Power: The power that is derived from personal traits, attributes, or charism.

Explanation

Referent power is the correct answer because it refers to the power that is derived from personal traits, attributes, or charisma. This type of power is based on the admiration, respect, and trust that others have for an individual. People with referent power are influential because others want to be like them or be associated with them. They have the ability to inspire and motivate others through their personal qualities and characteristics.

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28. Which of the following is known as unwelcomed sexual advances, request for sexual favors, and other verbal or phsyical conduct of a sexual nature.

Explanation

Sexual harassment refers to unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature. It involves any form of unwanted sexual attention or behavior that creates a hostile or intimidating environment for the victim. Sexual harassment can occur in various settings, such as the workplace, educational institutions, or public spaces. It is a serious issue that violates an individual's rights and can have significant negative effects on their well-being and psychological health.

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29. What influences how others see a person?

Explanation

Impression management refers to the strategies and techniques individuals use to shape and control the perceptions others have of them. It involves carefully presenting oneself in a way that creates a positive impression and influences how others see and perceive the person. This can include controlling one's appearance, behavior, communication style, and other factors to create a desired image. By employing impression management, individuals can influence how others perceive their competence, likability, trustworthiness, and other characteristics.

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30. Which model is characterized by high creativity and low structure?

Explanation

The organic model is characterized by high creativity and low structure. In this model, there is a flexible and adaptable organizational structure that encourages innovation and creativity. It allows for open communication, decentralized decision-making, and a more fluid hierarchy. The emphasis is on collaboration, teamwork, and employee empowerment, which fosters a creative and dynamic work environment. This model is often found in industries that require constant innovation and rapid change, such as technology or creative industries.

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31. What type of position often plays a supporting role?

Explanation

A staff position often plays a supporting role. Staff positions are typically responsible for providing support, advice, and expertise to line positions within an organization. They assist in decision-making, provide specialized knowledge, and offer guidance to help line positions achieve their objectives. Unlike line positions, which are directly involved in the core activities of the organization, staff positions are more focused on providing support and ensuring smooth operations. Therefore, a staff position is the type of position that often plays a supporting role.

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32. What type of jobs serve an external customer?

Explanation

Line jobs are the type of jobs that directly serve external customers. These jobs involve direct interaction with customers and are responsible for delivering products or services to them. Line jobs are typically found in customer service, sales, marketing, and other customer-facing roles. On the other hand, staff jobs are more focused on supporting the internal operations of an organization and do not directly serve external customers.

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33. Sales is a very good entry-level job

Explanation

Sales is a very good entry-level job because it allows individuals to gain valuable experience in customer service, communication, and negotiation skills. It is a field that often offers opportunities for growth and advancement, as sales professionals can move up to higher positions within the company. Additionally, sales jobs often provide a competitive salary and commission structure, which can be attractive to individuals starting their careers. Overall, sales can be a great starting point for individuals looking to develop a strong foundation of skills and experience in the business world.

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34. What is the name that is associated with the job?

Explanation

The term "job title" refers to the name or designation given to a specific job or position within an organization. It helps identify and differentiate various roles and responsibilities within the company. Job titles are typically used for organizational purposes, to communicate the level of authority and hierarchy, and to provide a clear understanding of the nature of the job.

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35. What is a statement of the qualifications needed to perform a job?

Explanation

A job specification is a statement of the qualifications needed to perform a job. It outlines the specific skills, knowledge, education, and experience required for a particular job role. It helps employers to clearly communicate the expectations and requirements for a job, and it assists job seekers in understanding whether they possess the necessary qualifications for the role. Job specifications are used in the recruitment and selection process to ensure that candidates meet the minimum requirements for a job.

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36. What includes attendence, tardiness, timely submission of reports, or timeliness of follow-up customer complaints or service?

Explanation

The given answer "Behaviors" is correct because attendance, tardiness, timely submission of reports, and timeliness of follow-up customer complaints or service are all actions or conduct that can be observed and measured. These are examples of behaviors that can be exhibited by individuals in a professional setting. Traits, on the other hand, refer to inherent characteristics or qualities of a person, such as personality traits or natural abilities, which may not directly relate to specific actions or behaviors.

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37. What includes attitude, dependability, leadership, and honesty?

Explanation

Traits include attitude, dependability, leadership, and honesty. Traits refer to the inherent qualities or characteristics of a person that influence their behavior and actions. These qualities are typically stable and consistent over time, and they play a significant role in shaping an individual's personality and how they interact with others. Attitude, dependability, leadership, and honesty are all examples of traits that can greatly impact a person's behavior and how they are perceived by others.

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38. Which method is when the operator is observed normally by a person conducting a time and motion study through several cycles of the task?

Explanation

The correct answer is Observational Method. This method involves the person conducting a time and motion study observing the operator normally through several cycles of the task. This allows for a direct and firsthand observation of the operator's actions, which can provide accurate data for the study. The other methods listed, such as the Structure Questionnaire Method, Technical Conference Method, and Diary Method, do not involve direct observation of the operator and may rely on other forms of data collection.

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39. What method is used when the job analysis method requires the job incumbents, supervisors, and other familiar with the job to be interviews and the results are documented?

Explanation

The Individual/Group Interview Method is used when the job analysis requires interviewing the job incumbents, supervisors, and other individuals familiar with the job. This method involves conducting interviews with individuals or groups to gather information about the job responsibilities, tasks, skills, and requirements. The results of these interviews are then documented to analyze and understand the job in detail. This method allows for direct interaction and clarification with the individuals involved, providing valuable insights into the job and its requirements.

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40. Which of the following, in the Job Characteristic Model is the degree to which a job offers freedom, independence, and dscretion in scheduling work and in determining prcedures involved in carrying out the vaious tasks. 

Explanation

Autonomy refers to the degree of freedom and independence that a job offers in terms of scheduling work and determining procedures involved in carrying out various tasks. It allows individuals to have control and make decisions about their work, which can contribute to a sense of ownership and job satisfaction. Autonomy is one of the key factors in the Job Characteristic Model that can influence motivation and performance in the workplace.

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41. In what job analysis is information gathered from the "experts" who typically are supervisors and/or engineers with extensive knowledge of the task?

Explanation

The technical method is the correct answer because it involves gathering information from experts who have extensive knowledge of the task. These experts are typically supervisors and/or engineers who can provide valuable insights and expertise regarding the job analysis. This method allows for a thorough understanding of the technical aspects of the job and helps in identifying the skills and knowledge required for performing the task effectively.

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42. Which method is used when the task is not highly repetitive, and where the job incumbent(s) could maintain a booklet of their daily activities?

Explanation

The Diary Method is used when the task is not highly repetitive and the job incumbent(s) can maintain a booklet of their daily activities. This method involves keeping a record of activities, tasks, and events in a diary or logbook. It allows the job incumbent(s) to provide detailed information about their daily activities, which can be useful for analyzing and understanding their work processes and identifying areas for improvement.

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43. Which of the following, in the Job Characteristic Model is the degree to which they are a variety of skills to perform?

Explanation

Skill Variety refers to the degree to which a job requires a variety of different skills and abilities to be performed effectively. In other words, it measures the extent to which an employee is able to use different skills and knowledge in their job. A high level of skill variety can make a job more interesting and challenging, as it allows employees to utilize and develop a range of skills. On the other hand, a low level of skill variety may lead to boredom and monotony in the workplace.

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44. Rethinking and redesigning processes to add value to the organization is known as

Explanation

Reengineering refers to the process of rethinking and redesigning existing processes in order to add value to the organization. It involves analyzing and improving workflows, eliminating inefficiencies, and implementing new strategies to enhance productivity and performance. This approach aims to transform and optimize business processes, often leveraging technology and automation to achieve better results. Reengineering is a proactive and strategic approach to process improvement, focusing on fundamental changes rather than incremental adjustments.

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45. Which of the following, in the Job Characteristic Model is the degree to which work has a significant impact on others in the immediate organization or those around them?

Explanation

Task Significance refers to the degree to which work has a significant impact on others in the immediate organization or those around them. This means that the work performed by an individual is seen as important and meaningful, as it directly affects the well-being or success of others. This can include tasks that contribute to the overall goals of the organization or tasks that directly help or serve others. The higher the task significance, the more likely individuals will feel a sense of purpose and fulfillment in their work.

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46. Job Rotation is known as cross training by moving from one job to another

Explanation

Job rotation refers to the practice of employees moving from one job role to another within an organization. This cross-training approach helps employees gain a broader understanding of different roles and develop new skills. By experiencing different job functions, employees can enhance their versatility, adaptability, and overall knowledge of the organization. Therefore, the statement that job rotation is known as cross-training by moving from one job to another is true.

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47. What type of position are often involved in the day-to-day business of the company?

Explanation

Line positions are often involved in the day-to-day business of the company. These positions are directly responsible for achieving the company's objectives and are involved in the core activities of the organization. They have decision-making authority and are accountable for the outcomes of their work. Line positions typically include roles such as managers, supervisors, and frontline employees who directly contribute to the production or delivery of goods and services. On the other hand, staff positions provide support and expertise to line positions but are not directly involved in the day-to-day operations.

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48. Which of the following, in the Job Characteristic Model is the degree to which a job provides direct information about the effectiveness of the employee's performance?

Explanation

In the Job Characteristic Model, feedback refers to the degree to which a job provides direct information about the effectiveness of the employee's performance. Feedback is important as it helps employees understand how well they are performing and identify areas for improvement. It also allows them to gauge their progress and make adjustments to their work. By providing feedback, a job can contribute to the employee's sense of accomplishment and motivation, as they can see the impact of their efforts.

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49. Flextime means there is a core time period that employees must be at the work station to get their work completed and work the required amount of time

Explanation

Flextime refers to a work arrangement that allows employees to have some flexibility in choosing their work hours, as long as they meet certain requirements. In this case, the explanation suggests that flextime does indeed have a core time period during which employees must be present at their workstations to complete their tasks and fulfill their required working hours. Therefore, the statement "True" is the correct answer.

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50. What type of customer do line jobs server?

Explanation

Line jobs typically serve external customers. External customers are individuals or organizations that are not directly affiliated with the company or organization providing the service. They are the end users or consumers who purchase goods or services from the company. In contrast, internal customers refer to individuals or departments within the same organization who rely on the services or products provided by other departments within the organization.

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51. In terms of the customer, what does marketing focus on?

Explanation

Marketing focuses on a group of customers rather than individuals. This is because marketing strategies are designed to target and attract a specific segment of customers who have similar needs, preferences, and behaviors. By understanding the characteristics and preferences of this group, marketers can create tailored marketing campaigns and messages that are more likely to resonate with them and drive their purchasing decisions. This approach allows businesses to maximize their marketing efforts and resources by reaching a larger audience and increasing the chances of converting potential customers into loyal ones.

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52. What is the investigation and determination of the skills, knowledge, and abilities required to perform the job?

Explanation

Job Analysis involves the process of investigating and determining the skills, knowledge, and abilities required to perform a specific job. It includes gathering information about the tasks, responsibilities, and qualifications needed for the job. This analysis helps in creating job descriptions and specifications, which outline the job's requirements and expectations. By conducting a job analysis, organizations can ensure that they hire the right candidates and develop appropriate training and development programs for their employees.

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53. What is the process seeking continuous improvement throughout the organization?

Explanation

Total Quality Management (TQM) is a process that focuses on continuous improvement throughout the entire organization. It involves all employees in identifying and solving problems, improving processes, and enhancing customer satisfaction. TQM emphasizes the importance of quality in every aspect of the organization's operations, from product design to customer service. By implementing TQM, organizations can achieve higher levels of efficiency, productivity, and customer satisfaction, leading to long-term success and growth.

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54. What are the categories of individual resistance to change?

Explanation

The categories of individual resistance to change are habit and security. Habit refers to the tendency of individuals to stick to familiar routines and resist any changes that disrupt their established patterns. Security, on the other hand, relates to the fear of uncertainty and the desire for stability and predictability. Both habit and security contribute to individual resistance to change, making options A&B the correct answer.

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55. Fill in the Blank: Dependancy is Decreased when the resource you control is these ________,__________,__________. (LOOKING FOR 3 ANSWERS)

Explanation

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56. Which of the following Evaluations is one of the most reliable sources of task measurement. Furthermore this evaluations is where the employee interacts with his or her peers almost on a daily basis and this interaction provides a fairly comprehensive and accurate perception of the employee's performance.

Explanation

Peer evaluation is considered one of the most reliable sources of task measurement because it involves the employee interacting with their peers on a daily basis. This constant interaction allows peers to have a comprehensive and accurate perception of the employee's performance. Peers can provide valuable insights and feedback based on their firsthand observations, which adds credibility to the evaluation process.

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57. Which of the following Evaluations provides for performance feedback from everyone the worker interacts with on a regular basis?

Explanation

A 360 Degree Evaluation provides performance feedback from everyone the worker interacts with on a regular basis. This includes feedback from immediate subordinates, peers, supervisors, and even customers or clients. This type of evaluation offers a comprehensive and well-rounded view of an individual's performance, as it takes into account different perspectives and experiences with the worker. It can provide valuable insights into areas of strength and areas for improvement, and can help in identifying opportunities for growth and development.

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58. Which of the following is NOT a force that sustains a culture?

Explanation

Subcultures are not a force that sustains a culture because they are smaller, distinct groups within a larger culture that may have different values, beliefs, and behaviors. While subcultures can exist within a culture and contribute to its diversity, they do not directly sustain or maintain the overall culture. Instead, top management, selection process, and socialization are forces that play a significant role in shaping and sustaining a culture. Top management sets the tone and values of an organization, the selection process ensures that individuals who align with the culture are hired, and socialization helps in transmitting the culture to new members.

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59. What provides guidance for people toward the completing of the work to be accomplshed. It also defines who tasks are formally divided, grouped, and coordinated

Explanation

Organizational structure provides guidance for people towards completing the work to be accomplished. It defines how tasks are formally divided, grouped, and coordinated within a company. It establishes the hierarchy, reporting relationships, and communication channels within the organization, ensuring that everyone understands their roles and responsibilities. By having a clear organizational structure, employees can work efficiently, collaborate effectively, and achieve the company's goals.

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60. Identify the type of Power: This power comes with position. It is a formal power defined by the organizational chart and is often referred to as position power

Explanation

Legitimate power is the correct answer because it refers to the power that comes with a person's position or role in an organization. It is based on the formal authority granted to individuals through the organizational chart or hierarchy. Legitimate power is also known as positional power and is derived from the person's position rather than their personal qualities or expertise.

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61. Which model is characterized by substantial structure and high levels of control?

Explanation

The mechanistic model is characterized by substantial structure and high levels of control. In this model, there is a clear hierarchy, with rigid rules and procedures that dictate how work is done. Decision-making is centralized, and there is limited autonomy for employees. This model is typically found in traditional organizations where efficiency and stability are valued over flexibility and innovation.

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62. What type of jobs serve an internal customer

Explanation

Staff jobs serve an internal customer. These jobs are primarily focused on supporting and providing services to the line jobs within an organization. They may include roles such as human resources, finance, IT, marketing, and administration. Staff jobs are responsible for assisting and enabling the line jobs to carry out their core functions effectively. They work behind the scenes to ensure that the necessary resources, expertise, and support are available to the employees who directly interact with external customers or produce goods and services.

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63. A marketing person must understand customer needs

Explanation

Understanding customer needs is crucial for a marketing person because it helps them identify the target audience, develop effective marketing strategies, and create products or services that meet customer expectations. By understanding customer needs, a marketing person can tailor their marketing efforts to attract and retain customers, resulting in increased sales and customer satisfaction. This knowledge also enables them to anticipate changes in customer preferences and adapt their marketing tactics accordingly. Overall, understanding customer needs is essential for a marketing person to successfully promote and sell products or services.

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64. Who needs great communication skills, the ability to handle stressful situations, and have problem solving skills?

Explanation

Customer service professions require great communication skills in order to effectively interact with customers and address their needs or concerns. They also need the ability to handle stressful situations, as they often deal with frustrated or upset customers. Additionally, problem-solving skills are crucial in order to find solutions to customer issues and provide satisfactory resolutions. Therefore, customer service professionals need all of these qualities to excel in their roles.

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65. Who must be respected and trusted, and have great communication and problem solving skills

Explanation

Human Resource professionals must be respected and trusted because they are responsible for managing employee relations, ensuring compliance with labor laws, and handling confidential employee information. They also play a crucial role in recruiting, training, and retaining employees. Great communication and problem-solving skills are essential for HR professionals as they regularly interact with employees, management, and other stakeholders to address workplace issues, resolve conflicts, and implement effective HR policies and procedures.

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66. What is a written statement of the necessary components to do a job in an effective and efficient manner?

Explanation

A job description is a written statement that outlines the necessary components required to perform a job effectively and efficiently. It provides details about the roles, responsibilities, tasks, and requirements of a particular job position. A job description helps both employers and employees to understand the expectations and duties associated with the job, ensuring that the right candidate is selected and that employees have a clear understanding of their responsibilities.

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67. Which of the following, in the Job Characteristic Model is the degree to which one worker can do a whole job, from beginning to end, with a tangible and visible outcome?

Explanation

Task Identity refers to the degree to which a worker can do a whole job, from beginning to end, with a tangible and visible outcome. This means that the worker has the opportunity to see the entire process of their work and witness the final result. It provides a sense of completion and fulfillment as the worker can take ownership of the entire task and see the impact of their efforts.

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68. Which of the following Evaluations is where the method will point out the difference in perception and will yield a positive and interactive iscussion when conducting the performance evaluations

Explanation

Self Evaluation is the correct answer because it allows individuals to reflect on their own performance and provide feedback about their strengths and areas for improvement. This process encourages self-awareness and personal development. It also promotes a positive and interactive discussion as the individual takes ownership of their evaluation and can actively participate in setting goals and discussing their progress with their supervisor or team.

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69. The power type of a person who has desirable personal traits is

Explanation

Referent power is the correct answer because it refers to the power that an individual possesses due to their desirable personal traits, such as charisma, trustworthiness, and likability. People with referent power are able to influence and inspire others based on their positive qualities and the admiration they receive from others. This type of power is based on respect and admiration, rather than formal authority or coercion.

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70. What is the method that organization members use to deponstrate power?

Explanation

Political behavior refers to the actions and tactics that individuals within an organization use to gain power and influence. This can include forming alliances, engaging in networking, engaging in power struggles, and using persuasion and manipulation to achieve their goals. By engaging in political behavior, organization members demonstrate their power and attempt to gain more power within the organization. Impression management, on the other hand, refers to the strategies individuals use to control the impressions others have of them, which may or may not involve demonstrating power.

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71. What type of teams focus on specific products complete with the interface of these products with their customers?

Explanation

Brand Management Teams focus on specific products complete with the interface of these products with their customers. These teams are responsible for creating and maintaining the brand image, positioning, and marketing strategies for a specific product or group of products. They work closely with customers to understand their needs and preferences and ensure that the product's interface meets their expectations. This involves managing the product's packaging, design, advertising, and overall customer experience. By effectively managing the brand, these teams aim to build customer loyalty and drive sales.

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72. A mature organization will often seek to do what is similar to the competition

Explanation

A mature organization will not always seek to do what is similar to the competition. In fact, a mature organization may strive to differentiate itself from the competition by offering unique products or services, implementing innovative strategies, or focusing on a specific niche market. By standing out from the competition, a mature organization can attract a distinct customer base and potentially gain a competitive advantage in the market. Therefore, the statement is false.

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73. The investigation and determination for the skills, knowledge and abilities required to perform a job is known as..

Explanation

Job Analysis refers to the process of investigating and determining the skills, knowledge, and abilities required to perform a job. It involves collecting and analyzing information about the tasks, responsibilities, and qualifications needed for a specific job role. Job Analysis helps in developing accurate job descriptions and job specifications, which are essential for effective recruitment, selection, training, and performance management processes within an organization.

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74. Which method is when during the job analysis, workers evaluate a long list of items and check of the items performed in the job?

Explanation

The Structure Questionnaire Method is used during job analysis to evaluate a long list of items and check off the items performed in the job. This method involves providing a structured questionnaire to workers, which contains a comprehensive list of tasks, duties, and responsibilities associated with the job. The workers then review the questionnaire and indicate which items are relevant to their job and which ones they perform. This method helps in gathering detailed information about the job and ensures that all important aspects are covered.

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75. In the Post and Bid method, job openings are posted in the company and any employee can bid on the jobs they want to do.

Explanation

The given statement is false. In the Post and Bid method, job openings are posted in the company, but employees cannot bid on the jobs they want to do. Instead, the company selects the most suitable candidate for the job based on their qualifications and skills.

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Includes the redesign that will affect all employees motivation,...
Which of the following is HORIZONTAL expansion of the job?
Which of the following is VERTICAL expansion of the job?
Which organizational structure consists of a small permanent core that...
Fill in the blank:...
In terms of the customer, what does sales focus on?
What is a written staement of what a jobholder does?
What is the most frequently used selection device?
True or False: The best Recognized benefit of flextime is that it...
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What reason for resistance is caused when, "You have heard the...
The ability to distribute anything of value is known as
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The ability to persuade others or influence others to respond is known...
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What establishes that a single source is the authority
What is the most powerful workplace motivator?
Which of the following is not a main driving force for change?
Power is the ability to influence another to respond
What defines the number of people that one person will supervise?
What gives power its influence
Which model combines the functional and product structures?
Identify the type of Power:...
Identify the type of Power:...
Which model is the small core organization that oursources major...
Identify the type of Power:...
Identify the type of Power:...
Which of the following is known as unwelcomed sexual advances, request...
What influences how others see a person?
Which model is characterized by high creativity and low structure?
What type of position often plays a supporting role?
What type of jobs serve an external customer?
Sales is a very good entry-level job
What is the name that is associated with the job?
What is a statement of the qualifications needed to perform a job?
What includes attendence, tardiness, timely submission of reports, or...
What includes attitude, dependability, leadership, and honesty?
Which method is when the operator is observed normally by a person...
What method is used when the job analysis method requires the job...
Which of the following, in the Job Characteristic Model is the degree...
In what job analysis is information gathered from the...
Which method is used when the task is not highly repetitive, and where...
Which of the following, in the Job Characteristic Model is the degree...
Rethinking and redesigning processes to add value to the organization...
Which of the following, in the Job Characteristic Model is the degree...
Job Rotation is known as cross training by moving from one job to...
What type of position are often involved in the day-to-day business of...
Which of the following, in the Job Characteristic Model is the degree...
Flextime means there is a core time period that employees must be at...
What type of customer do line jobs server?
In terms of the customer, what does marketing focus on?
What is the investigation and determination of the skills, knowledge,...
What is the process seeking continuous improvement throughout the...
What are the categories of individual resistance to change?
Fill in the Blank:...
Which of the following Evaluations is one of the most reliable sources...
Which of the following Evaluations provides for performance feedback...
Which of the following is NOT a force that sustains a culture?
What provides guidance for people toward the completing of the work to...
Identify the type of Power:...
Which model is characterized by substantial structure and high levels...
What type of jobs serve an internal customer
A marketing person must understand customer needs
Who needs great communication skills, the ability to handle stressful...
Who must be respected and trusted, and have great communication and...
What is a written statement of the necessary components to do a job in...
Which of the following, in the Job Characteristic Model is the degree...
Which of the following Evaluations is where the method will point out...
The power type of a person who has desirable personal traits is
What is the method that organization members use to deponstrate power?
What type of teams focus on specific products complete with the...
A mature organization will often seek to do what is similar to the...
The investigation and determination for the skills, knowledge and...
Which method is when during the job analysis, workers evaluate a long...
In the Post and Bid method, job openings are posted in the company and...
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