Assessment - Week 3

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  • 1/31 Questions

    How many parts are there to the CCF?

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About This Quiz

The 'Assessment - Week 3' quiz focuses on key regulations in transport compliance, testing knowledge on components like the CCF, UCR, and DOT regulations. It evaluates understanding of mandatory compliance timelines and drug testing requirements, essential for professionals in the transport sector.

Assessment - Week 3 - Quiz

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  • 2. 

    What does DOT stand for?

    Explanation
    DOT stands for Department of Transportation. It is a government agency responsible for overseeing and regulating transportation systems and infrastructure. The Department of Transportation plays a crucial role in ensuring the safety and efficiency of various modes of transportation, including roads, railways, air travel, and maritime operations. It is responsible for developing and implementing policies, conducting research, and providing funding for transportation projects. The abbreviation "DOT" can also refer to department of transportation, which is a generic term used to describe similar agencies at the state or local level.

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  • 3. 

    You should always answer the inbound phone call with the following call opening: “Thank you for calling Foley Carrier Services, my name is [first name], how may I help you?"

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement is true because it suggests a professional and polite way to answer an inbound phone call. By thanking the caller for reaching out and introducing oneself, it creates a positive impression and sets the tone for a helpful conversation.

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  • 4. 

    Which agency regulates Motor Carriers

    • FTA

    • FAA

    • PHMSA

    • FMCSA

    Correct Answer
    A. FMCSA
    Explanation
    FMCSA stands for the Federal Motor Carrier Safety Administration, which is an agency that regulates motor carriers. This agency is responsible for ensuring the safety and security of commercial motor vehicles and their operators. They establish and enforce regulations related to driver qualifications, vehicle maintenance, and hours of service, among other things. By regulating motor carriers, the FMCSA aims to reduce crashes, injuries, and fatalities involving commercial motor vehicles on the nation's highways.

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  • 5. 

    DOT drug tests are performed using what?

    • Urine

    • Saliva

    • Blood

    • Hair

    Correct Answer
    A. Urine
    Explanation
    DOT drug tests are performed using urine because it is a non-invasive and reliable method for detecting the presence of drugs in the body. Urine drug tests are commonly used in workplace settings, including the Department of Transportation (DOT), to ensure safety and compliance with drug-free policies. Urine samples can provide a comprehensive analysis of recent drug use and can detect a wide range of substances, making it an effective method for drug testing.

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  • 6. 

    Which one of the following reasons for Testing is not a valid reason for DOT Testing permited by DOT regulations?

    • Reasonable Suspicion

    • Annual

    • Random

    • Follow-Up

    Correct Answer
    A. Annual
    Explanation
    Annual testing is a valid reason for DOT testing permitted by DOT regulations. DOT regulations require certain employees in safety-sensitive positions to undergo annual testing to ensure that they are fit for duty and do not pose a risk to themselves or others. This testing helps to identify and address any potential substance abuse issues that may arise over time. Therefore, the given answer is incorrect.

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  • 7. 

    Which of the following would constitute a Refusal to Submit?

    • Leaving the collection site before the testing process is completed

    • Refusing to wash his/her hands when instructed to by the collector

    • Not proceeding to the collection site immediately in a reasonable amount of time as determined by the DER

    • Refusing to empty the contents of his/her pockets when instructed to do so by the collector

    • All of the above

    • None of the above

    Correct Answer
    A. All of the above
    Explanation
    All of the given options would constitute a Refusal to Submit. Leaving the collection site before the testing process is completed, refusing to wash hands when instructed, not proceeding to the collection site immediately, and refusing to empty pockets when instructed are all actions that demonstrate a refusal to cooperate with the testing process. Therefore, all of the options mentioned in the question would be considered a refusal to submit.

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  • 8. 

    Which of the following is the Random Selection rates for FMCSA?

    • 50% Drugs and 50% for Alcohol

    • 50% Drugs and 10% for Alcohol

    • 25% Drugs and 10% for Alcohol

    • 25% Drugs and 0% for Alcohol

    Correct Answer
    A. 50% Drugs and 10% for Alcohol
    Explanation
    The correct answer is 50% Drugs and 10% for Alcohol. This means that when the FMCSA (Federal Motor Carrier Safety Administration) conducts random selection for drug and alcohol testing, 50% of the selections will be for drugs and 10% will be for alcohol. This ensures that both substances are tested fairly and consistently among the selected individuals.

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  • 9. 

    Use of cell phones is permissible at your desk as long as you are paused as “Break” in Thinking Phones.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement contradicts itself by saying that the use of cell phones is permissible at your desk as long as you are paused as "Break" in Thinking Phones. This implies that cell phone use is only allowed during designated break times, not while working at your desk. Therefore, the correct answer is False.

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  • 10. 

    Which of the following is not a DOT recognized test?

    • Pre-Employment UDS

    • Random UDS

    • Physical UDS

    • Follow-Up UDS

    Correct Answer
    A. Physical UDS
    Explanation
    The Department of Transportation (DOT) recognizes certain types of drug tests for various purposes, such as pre-employment screening, random testing, and follow-up testing. However, "Physical UDS" is not a recognized test by the DOT. The DOT recognizes tests like the Pre-Employment UDS, Random UDS, and Follow-Up UDS, which are commonly used in the transportation industry to ensure safety and compliance with drug and alcohol regulations.

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  • 11. 

    What report do we send out for the DQF Monthly Maintenance?

    • ISP

    • Employee Verification List

    • Collection Site List

    • Action Required Report

    Correct Answer
    A. Action Required Report
    Explanation
    The correct answer is Action Required Report. This report is sent out for the DQF Monthly Maintenance. It includes a list of actions that need to be taken, such as updates or fixes, in order to maintain the data quality framework. This report helps to ensure that any necessary actions are identified and addressed in a timely manner.

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  • 12. 

    What is the importance of the employee verification lists?

    • To verify the active employee counts for billing

    • To ensure only the correct people are selected for testing

    • To verify the employee information (spelling of names and SSNs)

    • All of the above

    • None of the above

    Correct Answer
    A. All of the above
    Explanation
    The employee verification lists are important for multiple reasons. Firstly, they help verify the active employee counts for billing purposes, ensuring that the correct number of employees are being billed for. Secondly, these lists ensure that only the correct individuals are selected for testing, avoiding any errors or confusion. Lastly, the lists are used to verify the accuracy of employee information such as the spelling of names and Social Security Numbers (SSNs). Therefore, the correct answer is "All of the above."

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  • 13. 

    Which of the following best describes the role of the MRO in the Drug Testing Process

    • To collect the urine specimen

    • To analyze the specimen and find out if there are drugs in the specimen

    • To review the results of the testing and determine if the process was followed, and if there if the results indicate the use of illegal drugs or if there is a valid medical explanation

    • To counsel the donor who has violated the program and help them address their drug or alcohol addiction

    Correct Answer
    A. To review the results of the testing and determine if the process was followed, and if there if the results indicate the use of illegal drugs or if there is a valid medical explanation
    Explanation
    The role of the MRO in the drug testing process is to review the results of the testing and determine if the process was followed correctly. They also assess whether the results indicate the use of illegal drugs or if there is a valid medical explanation for any positive results. The MRO plays a crucial role in ensuring the accuracy and fairness of the drug testing process by reviewing and interpreting the results. They may also provide counseling and assistance to individuals who have violated the program and help them address their drug or alcohol addiction.

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  • 14. 

    I have a truck with a GVWR of 18,000 lbs and only 2 axles.  Do I need IFTA?

    • Yes

    • No

    Correct Answer
    A. No
    Explanation
    IFTA stands for International Fuel Tax Agreement, which is an agreement between the lower 48 states of the United States and the Canadian provinces. It requires motor carriers to report and pay fuel taxes based on the distance traveled in each jurisdiction. However, IFTA applies to vehicles with a GVWR (Gross Vehicle Weight Rating) of over 26,000 pounds or vehicles with three or more axles. Since the truck in question has a GVWR of 18,000 pounds and only 2 axles, it does not meet the criteria for IFTA, and therefore, the answer is "No".

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  • 15. 

    Any time you communicate with the client (phone, email, fax, etc.), you must doccument it in CRM via Activities.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement states that any time you communicate with the client, whether it is through phone, email, fax, etc., you must document it in CRM via activities. This means that it is necessary to record all client communication in the CRM system for proper documentation and tracking purposes. By doing so, it ensures that all interactions with the client are recorded and can be easily accessed by the relevant team members, improving communication and providing a comprehensive view of the client's history. Therefore, the answer is true.

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  • 16. 

    The Unified Carrier Registration (UCR) is for INTRAstate carriers only.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The explanation for the given answer "False" is that the Unified Carrier Registration (UCR) is not only for INTRAstate carriers, but also for INTERstate carriers. The UCR program requires motor carriers, brokers, and freight forwarders operating in interstate commerce to register and pay an annual fee based on the size of their fleet. This registration is necessary to ensure compliance with federal regulations and to provide funding for safety programs and initiatives. Therefore, the UCR applies to both INTRAstate and INTERstate carriers.

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  • 17. 

    The Chain of Custody Form (CCF) is used to complete both the drug and alcohol test

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The Chain of Custody Form (CCF) is not used to complete both the drug and alcohol test. The CCF is specifically designed to document the handling, transfer, and storage of a specimen from the time it is collected until the time it is tested. It ensures the integrity and reliability of the test results by providing a record of who had possession of the specimen at each stage. However, separate forms are used for drug and alcohol testing, each with its own specific requirements and information to be recorded. Therefore, the statement is false.

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  • 18. 

    A really vocal and demanding client may necessitate a “blind transfer” to another department who is better able to assist the immediately.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    A really vocal and demanding client may require a "blind transfer" to another department who is better able to assist them immediately. This statement is false because a blind transfer means transferring the call without providing any information or context to the receiving department. In the case of a vocal and demanding client, it is important to provide relevant information and context to ensure a smooth transition and effective assistance.

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  • 19. 

    With every email received what should the "Regarding" be set as?

    • Contact

    • Account

    • Activity

    • Program

    Correct Answer
    A. Account
    Explanation
    The "Regarding" field in an email should be set as "Account" because it helps to categorize and organize the email based on the specific account it is related to. This allows for easier tracking and retrieval of emails related to a particular account, ensuring efficient communication and follow-up.

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  • 20. 

    What is the code to log into the Customer Service phone queue?

    • *923

    • *922

    • *198

    • *199

    Correct Answer
    A. *923
    Explanation
    The correct answer is *923. This code is used to log into the Customer Service phone queue.

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  • 21. 

    You are looking at a service request and you see that it is On Hold / Client Failure.  You notice that the only thing we are missing is an SpH 2/3 for one of the previous employers.  You happen to have this form.  What should you do?

    • Click verify on the prior employer record

    • Add to the note that we received the document

    • Change the status to In Process / 3rd Party Obligation

    • Save the document in the document library

    Correct Answer(s)
    A. Click verify on the prior employer record
    A. Add to the note that we received the document
    A. Change the status to In Process / 3rd Party Obligation
    A. Save the document in the document library
    Explanation
    The correct answer is to click verify on the prior employer record, add to the note that we received the document, change the status to In Process / 3rd Party Obligation, and save the document in the document library. This is because by clicking verify on the prior employer record, we can ensure that the missing SPH 2/3 form is provided and verified. Adding a note that we received the document helps in keeping a record of the received form. Changing the status to In Process / 3rd Party Obligation indicates that we are taking action on the missing form. Finally, saving the document in the document library ensures that it is stored for future reference.

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  • 22. 

    Bob Miller has 3 previous employers.  He was not safety sensitive at any of these places.  There is no gap in employment.  We have run his MVR.  What status and sub status should the Service Request have?

    • On Hold / Prep for Completion

    • In Process / Prep for Completion

    • In Process / Closed Complete

    • Completed / Closed Complete

    Correct Answer
    A. In Process / Prep for Completion
    Explanation
    The Service Request should have the status "In Process" and the sub status "Prep for Completion" because the information provided indicates that Bob Miller's MVR has been run and there are no gaps in his employment history. This suggests that the request is currently being processed and prepared for completion.

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  • 23. 

    Post Accident Testing for a FMCSA regulated employer must be conducted in which of the following situations?

    • The driver of the CMV slides off the road on ice and totals the truck he is driving. It has to be towed away and he needs to be taken to the hospital

    • The driver of a CMV double parks and another car slams into the back of the truck. The driver is given a ticket for parking incorrectly and the other car needs to be towed away

    • The driver of a CMV backs up and runs over the leg of a worker on the loading dock. The worker needs to be taken to the hospital because of a broken leg. The driver is clearly at fault because he was told not to back up.

    • The driver of a CMV rear ends another car. The driver is given a ticket by the police for speeding and the other driver is taken to the hospital complaining of whiplash

    Correct Answer
    A. The driver of a CMV rear ends another car. The driver is given a ticket by the police for speeding and the other driver is taken to the hospital complaining of whiplash
    Explanation
    Post Accident Testing for a FMCSA regulated employer must be conducted in the situation where the driver of a CMV rear ends another car. This is because the driver was given a ticket by the police for speeding and the other driver was taken to the hospital complaining of whiplash. This scenario meets the criteria for post-accident testing as it involves a CMV being involved in an accident resulting in injury and a moving violation by the CMV driver.

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  • 24. 

    The lab finds the presence of Marijuana in the specimen of a DOT regulated Driver.  The company the driver works for is located in Colorado.  How is that test verified?

    • The test result is verified as Positive

    • The test result is verified as Negative because Marijuana legal to recreationally use in Colorado

    • The MRO will check to see if the person has a prescription for Medical Marijuana, and if the donor has one, the test will be Negative

    • The MRO will check to see what the quantity of Marijana is, and make a decision about whether the person smoked it themselves, or whether they just ate some brownies by accident

    Correct Answer
    A. The test result is verified as Positive
    Explanation
    The test result is verified as Positive because the presence of Marijuana was found in the specimen of the DOT regulated driver. The location of the company in Colorado, where Marijuana is legal for recreational use, does not affect the verification of the test result. The MRO may check for a prescription for Medical Marijuana, but if the donor does not have one, the test will still be positive. The MRO may also consider the quantity of Marijuana, but it does not determine whether the person smoked it themselves or consumed it accidentally. Therefore, the only valid explanation is that the test result is verified as Positive.

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  • 25. 

    Once placed out of service by the FMCSA, how many days must a carrier wait until they can reactivate their DOT number?

    • 7 Days

    • 15 Days

    • 30 Days

    • 60 Days

    Correct Answer
    A. 30 Days
    Explanation
    After being placed out of service by the FMCSA, a carrier must wait for 30 days before they can reactivate their DOT number. This waiting period allows the carrier to address any issues or violations that led to their suspension and ensure that they are in compliance with all regulations before resuming operations.

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  • 26. 

    All states require DOT numbers.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is incorrect. Not all states require DOT numbers. DOT numbers are required by the U.S. Department of Transportation (DOT) for commercial vehicles that transport passengers or carry hazardous materials across state lines. However, individual states may have their own regulations regarding DOT numbers for intrastate commercial vehicles. Therefore, it is false to say that all states require DOT numbers.

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  • 27. 

    How long after an accident does the driver have to complete the drug test?

    • 24

    • 32

    • 48

    • 60

    Correct Answer
    A. 32
    Explanation
    According to the given information, the driver has to complete the drug test 32 hours after the accident.

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  • 28. 

    Which files go with the completed BSS?

    • DAT

    • DQF

    • VMF

    • SPH

    Correct Answer(s)
    A. DQF
    A. SPH
    Explanation
    The completed BSS is likely a software system or program that requires certain files to function properly. In this case, the files that go with the completed BSS are DQF and SPH. These files likely contain important data or instructions that the BSS needs in order to perform its intended tasks. The other files listed (DAT and VMF) are not mentioned as being associated with the completed BSS, so they are not the correct answer.

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  • 29. 

    An employee's personnel file can be kept in the same cabinet as their driver qualification file.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    An employee's personnel file cannot be kept in the same cabinet as their driver qualification file. This is because the personnel file contains general information about the employee, such as their employment history, performance evaluations, and personal details, while the driver qualification file specifically pertains to their qualifications and certifications related to driving. It is important to keep these files separate to ensure easy access and organization of the information.

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  • 30. 

    Name 3 of the 5 drugs tested for by DOT

Quiz Review Timeline (Updated): May 19, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • May 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 06, 2014
    Quiz Created by
    RJSSL

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