Assessment - Week 3

31 Questions | Total Attempts: 36

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Assessment Quizzes & Trivia

Questions and Answers
  • 1. 
    Name 3 of the 5 drugs tested for by DOT
  • 2. 
    What report do we send out for the DQF Monthly Maintenance?
    • A. 

      ISP

    • B. 

      Employee Verification List

    • C. 

      Collection Site List

    • D. 

      Action Required Report

  • 3. 
    Bob Miller has 3 previous employers.  He was not safety sensitive at any of these places.  There is no gap in employment.  We have run his MVR.  What status and sub status should the Service Request have?
    • A. 

      On Hold / Prep for Completion

    • B. 

      In Process / Prep for Completion

    • C. 

      In Process / Closed Complete

    • D. 

      Completed / Closed Complete

  • 4. 
    What is the importance of the employee verification lists?
    • A. 

      To verify the active employee counts for billing

    • B. 

      To ensure only the correct people are selected for testing

    • C. 

      To verify the employee information (spelling of names and SSNs)

    • D. 

      All of the above

    • E. 

      None of the above

  • 5. 
    How many parts are there to the CCF?
  • 6. 
    The Unified Carrier Registration (UCR) is for INTRAstate carriers only.
    • A. 

      True

    • B. 

      False

  • 7. 
    Once placed out of service by the FMCSA, how many days must a carrier wait until they can reactivate their DOT number?
    • A. 

      7 Days

    • B. 

      15 Days

    • C. 

      30 Days

    • D. 

      60 Days

  • 8. 
    All states require DOT numbers.
    • A. 

      True

    • B. 

      False

  • 9. 
    The Chain of Custody Form (CCF) is used to complete both the drug and alcohol test
    • A. 

      True

    • B. 

      False

  • 10. 
    What does DOT stand for?
  • 11. 
    You should always answer the inbound phone call with the following call opening: “Thank you for calling Foley Carrier Services, my name is [first name], how may I help you?"
    • A. 

      True

    • B. 

      False

  • 12. 
    A really vocal and demanding client may necessitate a “blind transfer” to another department who is better able to assist the immediately.
    • A. 

      True

    • B. 

      False

  • 13. 
    Use of cell phones is permissible at your desk as long as you are paused as “Break” in Thinking Phones.
    • A. 

      True

    • B. 

      False

  • 14. 
    Which files go with the completed BSS?
    • A. 

      DAT

    • B. 

      DQF

    • C. 

      VMF

    • D. 

      SPH

  • 15. 
    An employee's personnel file can be kept in the same cabinet as their driver qualification file.
    • A. 

      True

    • B. 

      False

  • 16. 
    With every email received what should the "Regarding" be set as?
    • A. 

      Contact

    • B. 

      Account

    • C. 

      Activity

    • D. 

      Program

  • 17. 
    What is the code to log into the Customer Service phone queue?
    • A. 

      *923

    • B. 

      *922

    • C. 

      *198

    • D. 

      *199

  • 18. 
    You are looking at a service request and you see that it is On Hold / Client Failure.  You notice that the only thing we are missing is an SPH 2/3 for one of the previous employers.  You happen to have this form.  What should you do?
    • A. 

      Click verify on the prior employer record

    • B. 

      Add to the note that we received the document

    • C. 

      Change the status to In Process / 3rd Party Obligation

    • D. 

      Save the document in the document library

  • 19. 
    How long after an accident does the driver have to complete the drug test?
    • A. 

      24

    • B. 

      32

    • C. 

      48

    • D. 

      60

  • 20. 
    Which of the following is not a DOT recognized test?
    • A. 

      Pre-Employment UDS

    • B. 

      Random UDS

    • C. 

      Physical UDS

    • D. 

      Follow-Up UDS

  • 21. 
    Which agency regulates Motor Carriers
    • A. 

      FTA

    • B. 

      FAA

    • C. 

      PHMSA

    • D. 

      FMCSA

  • 22. 
    DOT drug tests are performed using what?
    • A. 

      Urine

    • B. 

      Saliva

    • C. 

      Blood

    • D. 

      Hair

  • 23. 
    Which one of the following reasons for Testing is not a valid reason for DOT Testing permited by DOT regulations?
    • A. 

      Reasonable Suspicion

    • B. 

      Annual

    • C. 

      Random

    • D. 

      Follow-Up

  • 24. 
    Post Accident Testing for a FMCSA regulated employer must be conducted in which of the following situations?
    • A. 

      The driver of the CMV slides off the road on ice and totals the truck he is driving. It has to be towed away and he needs to be taken to the hospital

    • B. 

      The driver of a CMV double parks and another car slams into the back of the truck. The driver is given a ticket for parking incorrectly and the other car needs to be towed away

    • C. 

      The driver of a CMV backs up and runs over the leg of a worker on the loading dock. The worker needs to be taken to the hospital because of a broken leg. The driver is clearly at fault because he was told not to back up.

    • D. 

      The driver of a CMV rear ends another car. The driver is given a ticket by the police for speeding and the other driver is taken to the hospital complaining of whiplash

  • 25. 
    The lab finds the presence of Marijuana in the specimen of a DOT regulated Driver.  The company the driver works for is located in Colorado.  How is that test verified?
    • A. 

      The test result is verified as Positive

    • B. 

      The test result is verified as Negative because Marijuana legal to recreationally use in Colorado

    • C. 

      The MRO will check to see if the person has a prescription for Medical Marijuana, and if the donor has one, the test will be Negative

    • D. 

      The MRO will check to see what the quantity of Marijana is, and make a decision about whether the person smoked it themselves, or whether they just ate some brownies by accident

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