Module 13: Peak Season
True
False
Highest
Lowest
There is not such thing as Peak season
None of the above
True
False
During the middle of Peak.
At the end of Peak.
In advance of upcoming Peak.
None of the above.
Will not make a difference since Peak cannot be planned for.
Can result in an efficient and accurate process during Peak.
Will cause confusion during Peak.
None of the above.
Be prepared and willing to support their local facility.
Arrive early in the morning with a "ready to help" attitude.
Offer moral support and help to keep staff spirits high.
All of the above.
True
False
After making a commitment.
Prior to making a commitment to ensure resources are available.
It is not necessary to notify Operations about a customer's request becasue resources are always available.
None of the above.
"Key".
Not a good idea because Operations is overwhelmed during this busy time.
Not necessary, but try calling in at least once a week.
None of the above.
True
False
CAMs should check with customers regarding Holiday Closures & Special Operating Hours.
CAMs and Operations should work together on volume projections and meet regularly to discuss volume updates from customers.
CAMs should not bother their customers concerning Holiday Closure & Special Operating Hours because the customer is too busy to respond.
A and b only.
True
False
True
False
True
False
True
False
True
False
True
False
True
False
True
False
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