Module 13: Peak Season

19 Questions | Total Attempts: 39

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Module 13: Peak Season

Module 13: Peak Season


Questions and Answers
  • 1. 
    CAMs should work with Operations to meet with contractors to discuss current customer expectations and problematic deliveries or pickups with RSPs.
    • A. 

      True

    • B. 

      False

  • 2. 
    Peak season is the time of year during which demand is
    • A. 

      Highest

    • B. 

      Lowest

    • C. 

      There is not such thing as Peak season

    • D. 

      None of the above

  • 3. 
    For the shipping industry Peak is highest during the summer months, beginning with the day after Memorial Day weekend.
    • A. 

      True

    • B. 

      False

  • 4. 
    OnTrac looks for ways to improve their service and shipping performance
    • A. 

      During the middle of Peak.

    • B. 

      At the end of Peak.

    • C. 

      In advance of upcoming Peak.

    • D. 

      None of the above.

  • 5. 
    Strategic planning prior to Peak with cusotmers as well as Operations
    • A. 

      Will not make a difference since Peak cannot be planned for.

    • B. 

      Can result in an efficient and accurate process during Peak.

    • C. 

      Will cause confusion during Peak.

    • D. 

      None of the above.

  • 6. 
    During Peak when demand is high and Operations is overwhelmed, CAMs should
    • A. 

      Be prepared and willing to support their local facility.

    • B. 

      Arrive early in the morning with a "ready to help" attitude.

    • C. 

      Offer moral support and help to keep staff spirits high.

    • D. 

      All of the above.

  • 7. 
    Advance notice of any expected volume spikes on pickup or delivery volume (i.e. based on any special promotions the shipper may be having that would impact volume) to the attention of Operations.
    • A. 

      True

    • B. 

      False

  • 8. 
    CAMs should discuss customer requests with Operations
    • A. 

      After making a commitment.

    • B. 

      Prior to making a commitment to ensure resources are available.

    • C. 

      It is not necessary to notify Operations about a customer's request becasue resources are always available.

    • D. 

      None of the above.

  • 9. 
    Daily communication and checking in with your facility is
    • A. 

      "Key".

    • B. 

      Not a good idea because Operations is overwhelmed during this busy time.

    • C. 

      Not necessary, but try calling in at least once a week.

    • D. 

      None of the above.

  • 10. 
    Before Peak, CAMs should provide a calendar/schedule to Operations of their availability so that their assistance can be planned into operations for maximum effectiveness.
    • A. 

      True

    • B. 

      False

  • 11. 
    For proper planning of the demands of Peak
    • A. 

      CAMs should check with customers regarding Holiday Closures & Special Operating Hours.

    • B. 

      CAMs and Operations should work together on volume projections and meet regularly to discuss volume updates from customers.

    • C. 

      CAMs should not bother their customers concerning Holiday Closure & Special Operating Hours because the customer is too busy to respond.

    • D. 

      A and b only.

  • 12. 
    Asking Operations to assist with questions concerning individual shipments or research is considered counterproductive communication in that these types of issues should be handled by the Support Center.
    • A. 

      True

    • B. 

      False

  • 13. 
    It is acceptable to ask for "special favors" for customers or for additional tasks which overloads the SP's capabilities.
    • A. 

      True

    • B. 

      False

  • 14. 
    CAMs should not respond with negative feedback to Operations on issues that affect the shipping process (i.e. weather, linehaul delays, etc.)
    • A. 

      True

    • B. 

      False

  • 15. 
    Effort to control/reduce damage to the relationship with customers by advising the shipper of areas of concern is considered proactive action during Peak.
    • A. 

      True

    • B. 

      False

  • 16. 
    CAMs should offer to help only in their specific area of interest.
    • A. 

      True

    • B. 

      False

  • 17. 
    CAMs should call Operations with smaller issues that just need to be dealt with. Receiving calls about smaller issues is proactive.
    • A. 

      True

    • B. 

      False

  • 18. 
    While assisting in the warehouse during Peak, safety and comfort are not as important as looking professional by wearing a suit or high-heels.
    • A. 

      True

    • B. 

      False

  • 19. 
    Do not over commit to customers because Operations has limited resources.
    • A. 

      True

    • B. 

      False

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