Could You Pass This Operations Management Test?
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Operations management refers to controlling and administering the process of production and redesigning business functions in the production of goods and services. The primary concern is planning, organizing, supervising of manufacturing, and services. This quiz has been designed to test your knowledge about the whole process. Let's play this quiz to find out answers. All the best!
- 1.Production systems with standardized outputs typically:
- A.
Have relatively high volumes of output
- B.
Have relatively low unit costs
- C.
Have relatively high mechanization
- D.
Use relatively low skilled workers
- E.
All of the above
- 2.
- A.
Policies
- B.
Procedures
- C.
Mission
- D.
Strategy
- 3.It is sometimes difficult to get good workers on projects because:
- A.
Supervisors of knowledgeable people may be reluctant to let them be assigned to a project
- B.
Of fear of being associated with a poor project
- C.
A and b
- D.
Having to work for two bosses
- E.
All of the above
- 4.Warranty service, processing of complaints, and costs of litigation are examples of:
- A.
Internal failure costs
- B.
External failure costs
- C.
Appraisal costs
- D.
Prevention costs
- E.
Replacement costs
- 5.Time-based approaches to business organizations focus on reducing the time to accomplish certain necessary activities. time reductions can apply to:
- A.
Product/service design time
- B.
Processing time
- C.
Delivery time
- D.
Response time to complaints
- E.
All of the above
- 6.Which of the following is determined as a direct result of computing the earliest starting (es) and finishing (ef) times for the activities of a project network?
- A.
Expected project duration
- B.
Activity slack time
- C.
Which activities are on the critical path
- D.
All of the above
- 7.Control chart limits are specifications established by design or customers
- A.
True
- B.
False
- 8.For which of the following would a c-chart be used?
- A.
Monitor average shrinkage
- B.
Monitor dispersion in sample data
- C.
Monitor proportion of defectives
- D.
Monitor the number of defects
- E.
Monitor the range values
- 9.
- 10.
- 11.Operations Management
- A.
The management of systems or processes that create goods and or provide services
- B.
A sequence of activities and organizations involved in producing and delivering a good or service
- 12.Supply Chain
- A.
The management of systems or processes that create goods and or provide services
- B.
A sequence of activities and organizations involved in producing and delivering a good or service
- 13.Services
- A.
Physical items produced by business organizations
- B.
Activities that provide some combination of time, location, form, and psychological value
- 14.Goods
- A.
Physical items produced by business organizations
- B.
Activities that provide some combination of time, location, form, and psychological value
- 15.Three basic functions of business organizations are finance, operations, and marketing.
- A.
True
- B.
False
- 16.A simple product supply chain: suppliers' suppliers = direct suppliers = producer = distributor = final customer
- A.
True
- B.
False
- 17.Value added is the difference between the cost of inputs and the value or price of outputs.
- A.
True
- B.
False
- 18.The process is one or more actions that transform inputs into outputs.
- A.
True
- B.
False
- 19.Name three business processes
- 20.Lead time is the time between ordering a good or service and receiving it.
- A.
True
- B.
False
- 21.System
- A.
A few factors account for a high percentage of the occurrence of some events
- B.
A set of interrelated parts that must work together
- 22.Pareto phenomenon
- A.
A few factors account for a high percentage of the occurrence of some events
- B.
A set of interrelated parts that must work together
- 23.Craft production
- A.
System in which low skilled workers use specialized machinery to produce high volumes of standardized goods
- B.
Parts of a product made to such precision that they do not have to be custom fitted
- C.
System in which highly skilled workers use simple, flexible tools to produce small quantities of customized goods.
- 24.Mass production
- A.
System in which low skilled workers use specialized machinery to produce high volumes of standardized goods
- B.
Parts of a product made to such precision that they do not have to be custom fitted
- C.
System in which highly skilled workers use simple, flexible tools to produce small quantities of customized goods.
- 25.Interchangeable parts
- A.
System in which low skilled workers use specialized machinery to produce high volumes of standardized goods
- B.
Parts of a product made to such precision that they do not have to be custom fitted
- C.
System in which highly skilled workers use simple, flexible tools to produce small quantities of customized goods.
- 26.Division of labor is the breaking up of a production process into small tasks, so that each worker performs a small portion of the overall job
- A.
True
- B.
False
- 27.E business
- A.
The use of the internet to transact business
- B.
Consumer to business transactions
- 28.E commerce
- A.
Use of the internet to transact business
- B.
Consumer to business transactions
- 29.Sustainability
- A.
The ability of an organization to respond quickly to demands or opportunities
- B.
Using resources in ways that do not harm ecological systems that support human existence
- 30.Agility
- A.
The ability of an organization to respond quickly to demands or opportunities
- B.
Using resources in ways that do not harm ecological systems that support human existence
- 31.LEAN SYSTEM is a process for reducing costs, improving quality, and increasing customer satisfaction.
- A.
True
- B.
False
- 32.Lean system is a system that uses minimal amounts of resources to produce a high volume of high quality goods with some variety
- A.
True
- B.
False
- 33.Outsourcing is buying goods or services instead of producing or providing them in house
- A.
True
- B.
False
- 34.The need to manage the supply chain:1. the need to improve operations2. increasing levels of outsourcing3. increasing transportation cost4. competitive pressures5. increasing globalization6. increasing importance of e business7. the complexity of supply chains8. the need to manage inventories
- A.
True
- B.
False
- 35.Competitiveness is how effectively an organization meets the wants and needs of customers relative to others that offer similar goods or services
- A.
True
- B.
False
- 36.Mission
- A.
States the purpose of an organization
- B.
The reason for the existence of an organization
- C.
Provide detail and scope of the mission
- 37.Mission statement
- A.
States the purpose of an organization
- B.
The reason for the existence of an organization
- C.
Provide detail and scope of the mission
- 38.Strategies
- A.
Plans for achieving organizational goals
- B.
The methods and actions taken to accomplish strategies
- 39.Tactics
- A.
Plans for achieving organizational goals
- B.
The methods and actions taken to accomplish strategies
- 40.Core competencies is the special attributes or abilities that give an organization a competitive edge.
- A.
True
- B.
False
- 41.Order qualifiers
- A.
Characteristics of an organizations goods or services that cause it to be perceived as better than the competition
- B.
The considering of events and trends that present threats or opportunities for a company
- C.
Characteristics that customers perceive as minimum standards of accept ability to be considered as a potential for purchase
- 42.Order winners
- A.
Characteristics of an organizations goods or services that cause it to be perceived as better than the competition
- B.
The considering of events and trends that present threats or opportunities for a company
- C.
Characteristics that customers perceive as minimum standards of accept ability to be considered as a potential for purchase
- 43.Environmental scanning
- A.
Characteristics of an organizations goods or services that cause it to be perceived as better than the competition
- B.
The considering of events and trends that present threats or opportunities for a company
- C.
Characteristics that customers perceive as minimum standards of accept ability to be considered as a potential for purchase
- 44.QUALITY BASED STRATEGY that focuses on reduction of time needed to accomplish tasks
- A.
True
- B.
False
- 45.Strategy that focuses on quality in all phases of an organization
- A.
Quality based
- B.
Time based
- 46.Productivity is a measure of the effective use of resources, usually expressed as the ratio of output to input
- A.
True
- B.
False
- 47.Deming prize established by the japanese and awarded annually to firms that distinguish themselves with quality management programs
- A.
True
- B.
False
- 48.Dimensions of quality is performance aesthetics, special features, conformance, reliability, durability, perceived quality, and serviceability
- A.
True
- B.
False
- 49.Quality of design
- A.
Intention of designers to include or exclude features in a product or service
- B.
The degree to which goods or services conform to the intent of the designers
- 50.Quality of conformance is the degree to which goods or services conform to the intent of the designers
- A.
True
- B.
False
- 51.Appraisal costs
- A.
Costs of preventing defects from occurring
- B.
Costs caused by defective parts or products or by faulty services
- C.
Costs of activities designed to ensure quality or uncover defects
- 52.Prevention costs
- A.
Costs of preventing defects from occurring
- B.
Costs caused by defective parts or products or by faulty services
- C.
Costs of activities designed to ensure quality or uncover defects
- 53.Failure costs
- A.
Costs of preventing defects from occurring
- B.
Costs caused by defective parts or products or by faulty services
- C.
Costs of activities designed to ensure quality or uncover defects
- 54.Internal failures discovered during production
- A.
True
- B.
False
- 55.External failures discovered after delivery to the customer
- A.
True
- B.
False
- 56.Return on quality is an approach that evaluates the financial return of investments in quality
- A.
True
- B.
False
- 57.Total quality management is a philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction
- A.
True
- B.
False
- 58.Continuous improvement is a philosophy that seeks to make never ending improvements to the process of converting inputs into outputs
- A.
True
- B.
False
- 59.Quality control is a process that evaluates output relative to a standard and takes corrective action when output doesnt meet standards
- A.
True
- B.
False
- 60.Inspection is appraisal of goods or services
- A.
True
- B.
False
- 61.SPC (statistical process control) is statistical evaluation of the output of a process
- A.
True
- B.
False
- 62.Random variation is a natural variation in the output of a process, created by countless minor factors.
- A.
True
- B.
False
- 63.Assignable variation is in process output, a variation whose can be identified, a nonrandom variation
- A.
True
- B.
False
- 64.Sampling distribution is a theoretical distribution of sample statistics
- A.
True
- B.
False
- 65.Central limit theorem is the distribution of sample averages tends to be normal regardless of the shape of the process distribution
- A.
True
- B.
False
- 66.Control limits is the dividing lines between random and nonrandom deviations from the mean of the distribution
- A.
True
- B.
False
- 67.Type 1 error concluding a process is not in control when it actually is.type 2 error concluding a process is in control when it actually is not
- A.
True
- B.
False
- 68.Variables generate data that are measured.mean control chart is a control chart used to monitor the central tendency of a process
- A.
True
- B.
False
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