Operations Management Quiz Questions And Answers

An operations manager paying attention to ethical and social responsibility issues will factor in the prevalence of child labor and inferior working conditions and worker safety in different countries when making the decision on the new factory location. This shows that the manager is considering the impact of their decision on society and taking into account the ethical implications of their choice.

The inventory decision rule states that when the inventory level goes down to 14 gearboxes, 100 gearboxes will be ordered. This means that 14 is the reorder point, as it is the level at which a new order needs to be placed. Additionally, 100 is the order quantity, as that is the number of gearboxes that will be ordered when the reorder point is reached. Therefore, the statement "Fourteen is the reorder point, and 100 is the order quantity" is true.

Department A is responsible for making the chains and letters, which indicates that they produce the necklaces in advance without any specific customer order. This aligns with the concept of make-to-stock, where products are made based on anticipated demand. On the other hand, Department B assembles the necklaces when orders are received, implying that they customize the necklaces based on individual customer requests. This corresponds to the make-to-order approach, where products are made specifically for each customer order. Therefore, the correct answer is make-to-stock, make-to-order.

The forecast for the next period using simple exponential smoothing is calculated by adding the previous forecast (58) to the product of the smoothing factor (0.3) and the difference between the actual demand (61) and the previous forecast (58). Therefore, the forecast for the next period would be 58 + (0.3 * (61 - 58)) = 58.9.

The bill of material is the input to material requirements planning which lists the assemblies, subassemblies, parts, and raw materials needed to produce one unit of finished product. It provides a comprehensive breakdown of all the components required for production, allowing for accurate planning and procurement of materials.

Based on the information provided, the entrepreneur should choose a line process in the city. This is because the capital is readily available in the city, which would be necessary for setting up a factory. Additionally, the city offers a larger market, which would provide more potential customers for the specialized plastic containers. The availability of all types of labor in the city would also be beneficial for the factory's operations.

The weighted moving average method assigns different weights to different time periods based on their relevance. In this case, the weight of 5 is assigned to the previous month's demand, 3 to demand two months ago, and 1 to demand three months ago. To calculate the forecast for August, we multiply the demand in each month by their respective weights and sum them up. (2200 * 5) + (3000 * 3) + (1000 * 1) = 11000 + 9000 + 1000 = 21000. Therefore, the forecast for August would be 21000 / (5 + 3 + 1) = 2511.

A large office which has a typing pool, a copying department, and all the managers in a large suite of offices is an example of a batch process. In a batch process, similar tasks or activities are grouped together and processed in batches. In this case, the typing pool and copying department can be considered as separate batches, where similar tasks are performed together. The managers in the large suite of offices can also be considered as a separate batch, as they are performing similar managerial tasks. This type of process allows for efficient use of resources and can result in increased productivity.

The daily report to the CEO of Walt Disney Parks & Resorts contains two numbers: yesterday's forecasted attendance and yesterday's actual attendance. These numbers provide valuable information about the accuracy of the attendance forecasts and the actual number of visitors to the Orlando parks on a given day.

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The economic order quantity (EOQ) is a formula used to determine the optimal order quantity for a product that minimizes the total cost of ordering and holding inventory. It is calculated as the square root of (2 x annual demand x order cost / holding cost). In this case, the annual demand is 10,000 units, the order cost is $150, and the holding cost is 25% of the cost of the computer, which is $1,000. Plugging these values into the formula, we get the approximate EOQ as 110 units.

The correct answer is "timing and quantity of orders". In inventory management, the timing of orders refers to when to place an order to replenish inventory, while the quantity of orders refers to how much to order. These two factors are crucial in ensuring that inventory levels are maintained at an optimal level, preventing stockouts or excessive carrying costs. By determining the right timing and quantity of orders, businesses can effectively manage their inventory and meet customer demand efficiently.

The given statement is false because Amazon.com was founded as an online bookstore by Jeff Bezos in 1995, but it has since expanded to sell a wide range of products and is no longer a "virtual retailer" with no inventory. Amazon now operates as a world-class leader in warehouse management and automation, using both United Parcel Service and the U.S. Postal Service as shippers. Its competitive advantage is obtained through efficient inventory management.

Holding inventory generally incurs costs such as storage, insurance, and obsolescence. Therefore, minimizing holding costs would not be a motive for a firm to hold inventories. The other options listed, such as decoupling parts of the production process, providing a selection for customers, and taking advantage of quantity discounts, are all valid reasons for a firm to hold inventories.

Time series data refers to a sequence of observations recorded at regular intervals over time. These observations can display various behaviors. Trend refers to a long-term increase or decrease in the data. Random variations are unpredictable fluctuations in the data. Seasonality refers to regular patterns that occur at fixed intervals, such as daily, weekly, or yearly. Cycles are repetitive patterns that occur over longer periods. Therefore, time series data can exhibit all of these behaviors, making the given answer correct.

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The best example of the proximity rule for service firms is that few people will travel out-of-state for a haircut. This demonstrates that proximity to the market is crucial for service firms as customers are unlikely to travel long distances for such services. This highlights the importance of being conveniently located to attract and serve customers effectively.

Utility costs can significantly impact the location strategy of a manufacturing firm. High utility costs can increase the operational expenses of the firm, affecting its profitability. Therefore, a manufacturing firm is likely to consider utility costs when deciding on the location of its facilities. Lower utility costs in a particular area can make it more attractive for the firm as it can help reduce expenses and improve the overall competitiveness of the business.

Mass customization refers to the practice of producing goods or services that are tailored to meet the specific needs and preferences of individual customers. When done correctly, it increases pressure on supply chain performance because it requires efficient coordination and communication between various stakeholders. It also helps eliminate the guesswork that comes with sales forecasting as products are made based on actual customer orders. This, in turn, drives down inventories as there is less need for stockpiling finished goods. Additionally, mass customization increases pressure on scheduling as production processes need to be flexible and responsive to accommodate individual customer requests. Therefore, all of the given options are correct.

This statement suggests that operations managers can prioritize environmental concerns while still implementing cost-saving measures. It implies that being environmentally friendly does not necessarily mean sacrificing a low cost strategy. This indicates that it is possible for businesses to adopt sustainable practices without compromising on their financial goals.

A smaller value of alpha (0.10) would cause exponential smoothing to respond the most slowly to forecast errors. This is because alpha determines the weight given to the most recent observation when calculating the forecast. A smaller alpha means less weight is given to the most recent observation, causing the forecast to change more slowly and respond more slowly to any errors in the forecast.

Forecasts are rarely perfect because they are based on assumptions and predictions about the future, which can be influenced by various factors such as changes in market conditions, unexpected events, and uncertainties. Even with longer time horizons, forecasts can still be subject to errors and inaccuracies due to the inherent complexity and unpredictability of the future. Therefore, it is unlikely for forecasts to be completely accurate, making the statement "are rarely perfect" the correct answer.

In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on automation, standardization, tight quality control, and removing some services to improve efficiency and reduce costs. However, customization is not a priority in these quadrants as the focus is on providing standardized and efficient services to a large number of customers.

Inventory serves multiple functions in a business. Firstly, it helps to decouple or separate different parts of the production process, allowing for smoother operations. Secondly, it acts as a buffer to decouple the firm from fluctuations in demand, ensuring that there is always stock available for customers. Additionally, inventory can be used to take advantage of quantity discounts, allowing the business to save costs. Lastly, inventory can serve as a hedge against inflation, as holding inventory can help mitigate the impact of price increases. Therefore, all of the statements provided are valid functions of inventory.

Moving average is not a type of qualitative forecasting because it is a quantitative forecasting method. Qualitative forecasting methods rely on subjective opinions, judgments, and insights to make predictions, while quantitative methods use historical data and mathematical models to forecast future outcomes. The moving average, on the other hand, is a quantitative method that calculates the average of a set of data points over a specific period of time to identify trends and patterns. Therefore, it does not fall under the category of qualitative forecasting.

Zoning regulations are usually not one of the top considerations in choosing a country for a facility location. When selecting a country for facility location, businesses typically prioritize factors such as the availability of labor and labor productivity, exchange rates, the attitude of governmental units, and the location of markets. Zoning regulations, which determine how land can be used in a specific area, are important for local planning and development but are not usually the primary concern when deciding on a country for facility location.

Adding safety stock is a way to control stockout risks when demand is not uniform and constant. Safety stock is additional inventory held to buffer against unexpected fluctuations in demand or lead time. By having extra stock on hand, a company can mitigate the risk of running out of inventory and being unable to fulfill customer orders. This is particularly important when demand is variable, as it allows for a buffer to absorb any spikes in demand or delays in replenishment.

Exponential smoothing is a forecasting method that assigns more weight to recent data points. It is calculated by taking the previous forecast value and adjusting it based on the actual demand and the smoothing factor (alpha). In this case, the previous forecast value is 99, and the actual demand is 103. With an alpha of .4, the exponential smoothing forecast for the next period would be 0.4 * 99 + 0.6 * 103 = 39.6 + 61.8 = 101.4, which is closest to 100.6. Therefore, the correct answer is 100.6.

When the cost of placing an order doubles in the basic EOQ model, the EOQ (Economic Order Quantity) will increase by about 41%. This is because the EOQ is inversely proportional to the square root of the ordering cost. When the ordering cost doubles, the square root of the ordering cost also doubles, resulting in an increase in the EOQ. The exact increase is approximately 41%, which can be calculated using the formula for EOQ. Therefore, the correct answer is that the EOQ will increase by about 41%.

When the ordering cost decreases, the EOQ (Economic Order Quantity) increases. This is because with a lower ordering cost, it becomes more economical to order larger quantities of the product. In this case, the EOQ is initially 40. When the ordering cost decreases from $90 per order to $10, the EOQ becomes one-third as large. This means that the new EOQ is 40/3, which is approximately 13.33. Therefore, the answer is one-third as large.

The correct statement from the given choices is "A & B". This means that both statement A ("A batch process is characterized by jumbled flow while the line process is characterized by a regular sequential flow") and statement B ("The project form of operations is characterized by difficult planning and scheduling rules") are correct.

The given answer states that the firm's cafes are exclusively in traditional settings such as malls, tourist areas, and airports. However, this is false because the firm puts cafes in ever more innovative locations, indicating that they are not limited to traditional settings.

FedEx believes that their hub system helps reduce mishandling and delays due to better controls. This means that by centralizing operations at their hub in Memphis, Tennessee, they are able to have more oversight and control over the handling and movement of packages. This helps to minimize the chances of mishandling or delays in delivery.

When demand for a product increases, the Economic Order Quantity (EOQ) also increases. However, the increase in EOQ is not directly proportional to the increase in demand. In this case, the EOQ is increased by less than 50% because the increase in demand is only 50%. The EOQ is calculated based on various factors such as holding costs, ordering costs, and demand rate, so a 50% increase in demand does not necessarily translate to a 50% increase in EOQ.

The total annual inventory cost is calculated by multiplying the order quantity by the carrying cost per unit. In this case, the cost-minimizing order quantity is 200 units and the total annual inventory cost is $600. Therefore, the carrying cost per unit per year can be found by dividing the total annual inventory cost by the order quantity: $600/200 = $3.00.

A product-focused process is commonly used to produce high-volume, low-variety products. This means that the process is designed to efficiently produce a large quantity of a limited range of products. This type of process is often used in industries such as automotive manufacturing, where a small number of models are produced in large quantities. The focus is on achieving economies of scale and maximizing production efficiency.

The mean absolute deviation (MAD) is a statistical measure used to assess the accuracy of a forecast. It calculates the average absolute difference between the actual values and the forecasted values. By measuring forecast accuracy, MAD helps in evaluating the effectiveness of forecasting models and identifying any biases or errors in the forecasts. Therefore, the primary purpose of MAD in forecasting is to measure forecast accuracy.

Dell builds its computers overseas in order to gain a low-cost advantage. This statement is false because Dell actually assembles its computers in the U.S. rather than building them overseas. Dell utilizes a global supply chain, but the assembly of its computers takes place in the U.S. This allows Dell to have better control over the manufacturing process and ensure quality control.

Cycle counting allows for more rapid identification of errors and subsequent remedial action compared to annual physical inventory. This is because cycle counting involves counting a small portion of inventory on a regular basis, allowing for quicker detection of discrepancies and immediate corrective measures. In contrast, annual physical inventory involves counting the entire inventory once a year, which can result in delays in identifying errors and taking necessary actions.

The cumulative lead time for X can be determined by adding up the lead times for each component. X requires 2 of component Y, which has a lead time of 1 week. Y requires 4 of part Z, which has a lead time of 6 weeks. Therefore, the cumulative lead time for X is 1 week (for Y) + 6 weeks (for Z) = 7 weeks.

ABC analysis categorizes inventory into three groups based on annual dollar volume, which means it does not categorize all items into the same degree of control. Therefore, the statement "it states that all items require the same degree of control" is not true.

A gross material requirements plan is a schedule that shows the total demand for an item and specifies when it needs to be ordered from a supplier or when production needs to be started. This plan helps in ensuring that the necessary materials are available at the right time to meet the demand and avoid any delays in production or delivery.

Enterprise resource planning (ERP) provides several advantages such as creating commonality of databases, increasing communications and collaboration worldwide, helping integrate multiple sites and business units, and providing a strategic advantage over competitors. However, the implementation of ERP requires major changes in the company and its processes. This means that implementing ERP may disrupt established workflows and require significant effort and resources to adapt to the new system.

The given correct answer is "safety stock inventory." Safety stock inventory refers to the extra inventory that is held as a buffer to meet unexpected increases in demand or delays in supply. It is not considered one of the four main types of inventory, which include raw material inventory, work-in-process inventory, maintenance/repair/operating supply inventory, and finished goods inventory. Safety stock inventory is not a type of inventory that is actively used or consumed in the production process, but rather serves as a precautionary measure to ensure uninterrupted operations.

The correct answer is economic, technological, and demand. Business organizations use economic forecasts to understand the overall economic conditions and trends that may impact their operations. Technological forecasts help organizations anticipate advancements in technology that may affect their products or services. Demand forecasts are used to predict customer demand for a product or service, helping organizations plan their production and inventory levels. These three types of forecasts are essential for organizations to make informed decisions and stay competitive in the market.

The correct answer is "ABC analysis is based on the presumption that all items must be tightly controlled to produce important cost savings." This statement is false because ABC analysis categorizes items into different groups (A, B, and C) based on their importance and value. "A" items are the most important and tightly controlled, while "C" items have minimal records and simple controls. The analysis focuses on controlling the few most important items (A items) to achieve the majority of inventory savings, rather than controlling all items. Therefore, the statement contradicts the principles of ABC analysis.

Department B would be primarily concerned with delivery time because they are responsible for assembling the necklaces when orders are received. Their main focus would be ensuring that the completed necklaces are delivered to customers within the agreed-upon timeframe. This involves coordinating with Department A to ensure that the chains and letters are ready for assembly in a timely manner, as well as managing any potential delays or issues that may arise during the assembly process.

Plant B offers the lowest total cost for volumes over 10,000,000 units. This is because even though Plant B has a higher fixed cost compared to Plant A, its lower variable cost per unit compensates for the higher fixed cost at higher volumes. As the demand is expected to be 10 million units, which is exactly the crossover point, Plant B becomes the more cost-effective option.

Increasing the number of periods in a moving average will result in greater smoothing of the data. However, this also means that the moving average will be less responsive to changes in the data. As more periods are included in the calculation, the moving average becomes slower to reflect the impact of new data points, reducing its ability to quickly respond to changes in the underlying data. Therefore, the responsiveness to changes is diminished when the number of periods increases.

The fixed-period inventory model requires more safety stock than the fixed-quantity models because a stockout can occur during the review period as well as during the lead time. This means that there is a possibility of running out of stock not only during the time it takes to replenish the inventory (lead time), but also during the time between reviews. Therefore, additional safety stock is needed to account for this potential stockout during the review period.