RC Exam Day 3

1. The _______________ Wiki page offers in depth guidance for creating work orders.

The WO Checklist Wiki page offers in-depth guidance for creating work orders. This page provides a comprehensive checklist that outlines all the necessary steps and considerations for creating work orders. It covers various aspects such as gathering relevant information, identifying resources needed, setting priorities, and ensuring proper documentation. By following this checklist, users can ensure that all the essential elements are included in their work orders, leading to efficient and effective execution of tasks.

Explanation

The WO Checklist Wiki page offers in-depth guidance for creating work orders. This page provides a comprehensive checklist that outlines all the necessary steps and considerations for creating work orders. It covers various aspects such as gathering relevant information, identifying resources needed, setting priorities, and ensuring proper documentation. By following this checklist, users can ensure that all the essential elements are included in their work orders, leading to efficient and effective execution of tasks.

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2. Zone office addresses and leasing agent phone numbers can be found on the __________ page on the Wiki.

The correct answer is "Contact List". This is because the question is asking where to find zone office addresses and leasing agent phone numbers on the Wiki. The most logical place to find this information would be on a contact list page, which typically includes all relevant contact information for a specific organization or group. The other options, "Pangea Contact" and "Pangea Contact List", are similar but do not specifically mention a list of contacts.

Explanation

The correct answer is "Contact List". This is because the question is asking where to find zone office addresses and leasing agent phone numbers on the Wiki. The most logical place to find this information would be on a contact list page, which typically includes all relevant contact information for a specific organization or group. The other options, "Pangea Contact" and "Pangea Contact List", are similar but do not specifically mention a list of contacts.

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3. Per the Cook County heating ordinance, Pangea must maintain a daytime temperature of ____ degrees in units with radiated heat.

Per the Cook County heating ordinance, Pangea is required to maintain a daytime temperature of 68 degrees in units with radiated heat. This means that Pangea must ensure that the temperature in these units does not fall below 68 degrees during the day, in order to comply with the heating regulations set by the county.

Explanation

Per the Cook County heating ordinance, Pangea is required to maintain a daytime temperature of 68 degrees in units with radiated heat. This means that Pangea must ensure that the temperature in these units does not fall below 68 degrees during the day, in order to comply with the heating regulations set by the county.

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4. T or F: You should create a PMCB when a resident calls in to file a complaint against their neighbor.

True

False

When a resident calls in to file a complaint against their neighbor, it is important to create a PMCB (Property Management Complaint Box). This allows the resident to express their concerns and ensures that the complaint is documented and addressed appropriately. Creating a PMCB helps maintain transparency and accountability in managing resident complaints, promoting a fair and efficient resolution process. Therefore, it is necessary to create a PMCB when a resident calls in to file a complaint against their neighbor.

Explanation

When a resident calls in to file a complaint against their neighbor, it is important to create a PMCB (Property Management Complaint Box). This allows the resident to express their concerns and ensures that the complaint is documented and addressed appropriately. Creating a PMCB helps maintain transparency and accountability in managing resident complaints, promoting a fair and efficient resolution process. Therefore, it is necessary to create a PMCB when a resident calls in to file a complaint against their neighbor.

5. T or F: You can give the ledger balance to a resident who is in eviction status.

True

False

You cannot give any information regarding their ledger. Transfer them to the Sheriff's hotline.

Explanation

You cannot give any information regarding their ledger. Transfer them to the Sheriff's hotline.

6. T or F: Zone 2 is located in the south suburbs.

True

False

Zone 2 is located on the southeast side of Chicago.

Explanation

Zone 2 is located on the southeast side of Chicago.

7. Which neighborhood is located in Zone 3?

Chatham

South Shore

Austin

Auburn Gresham

Austin is the neighborhood located in Zone 3.

Explanation

Austin is the neighborhood located in Zone 3.

8. T or F: PLR program information can be found under "Tenant Relations" in the Data drop down on the resident page.

True

False

PLR program information can be found under "Tenant Relations" in the Data drop down on the resident page. This suggests that the information about the PLR program, which is likely a program related to tenant relations, can be accessed by selecting the "Tenant Relations" option from the Data drop down menu on the resident page. Therefore, the statement "True" is correct.

Explanation

PLR program information can be found under "Tenant Relations" in the Data drop down on the resident page. This suggests that the information about the PLR program, which is likely a program related to tenant relations, can be accessed by selecting the "Tenant Relations" option from the Data drop down menu on the resident page. Therefore, the statement "True" is correct.

9. Which neighborhood is located in Zone 4?

Chatham

Park Forest

Austin

Auburn Gresham

Chatham is the neighborhood located in Zone 4.

Explanation

Chatham is the neighborhood located in Zone 4.

10. Typically, the turnaround time on a cosmetic work order is _____ days.

1

1-3

7-10

14

The correct answer is 14 because typically, it takes 14 days to complete a cosmetic work order. This means that from the time the order is placed until it is finished, it will take approximately two weeks.

Explanation

The correct answer is 14 because typically, it takes 14 days to complete a cosmetic work order. This means that from the time the order is placed until it is finished, it will take approximately two weeks.

11. T or F: A unit gas meter number can be found on the unit page.

True

False

The explanation for the given correct answer is that a unit gas meter number can indeed be found on the unit page.

Explanation

The explanation for the given correct answer is that a unit gas meter number can indeed be found on the unit page.

12. What is the late fee for a $850 balance in Chicago?

$10.00

$25.00

$27.50

$30.50

The late fee for a $850 balance in Chicago is $27.50.

Explanation

The late fee for a $850 balance in Chicago is $27.50.

13. Select ALL methods through which Pangea will accept a payment.

Money Order

Cash

E Pay

Check

DCS (Currency Exchange)

Pangea accepts payments through various methods including money order, e-pay, check, and DCS (currency exchange). These options provide customers with flexibility and convenience in making their payments. Money orders are a secure and widely accepted form of payment, while e-pay allows for online transactions. Checks are a traditional method of payment that many people are familiar with, and DCS (currency exchange) offers an alternative for international customers. Overall, Pangea offers a range of payment options to cater to different customer preferences and needs.

Explanation

Pangea accepts payments through various methods including money order, e-pay, check, and DCS (currency exchange). These options provide customers with flexibility and convenience in making their payments. Money orders are a secure and widely accepted form of payment, while e-pay allows for online transactions. Checks are a traditional method of payment that many people are familiar with, and DCS (currency exchange) offers an alternative for international customers. Overall, Pangea offers a range of payment options to cater to different customer preferences and needs.

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