Property Management Operations Quiz, 1 - 16 Multi Choice

16 Questions | Total Attempts: 1236

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Operations Management Quizzes & Trivia

Property Management Operations Quiz, 1 - 16 Multi ChoiceS & S Asset Management, Inc


Questions and Answers
  • 1. 
    How should service requests be completed?
    • A. 

      In the order they are received with emergencies taking precedence

    • B. 

      In the order the maintenance supervisor decides he wants them done

    • C. 

      Easiest to hardest

    • D. 

      Hardest to easiest

  • 2. 
    As long as a vendor is an independent contractor, they don't need to have worker's compensation insurance.
    • A. 

      True

    • B. 

      False

  • 3. 
    When should curb appeal be addressed?
    • A. 

      Every morning

    • B. 

      When you have time

    • C. 

      Daily by all associates

    • D. 

      A and C

  • 4. 
    It is okay to expense minor parts and supplies as a capital expenditure as long as:
    • A. 

      They add up to over $500

    • B. 

      They are on one (1) invoice and over $250

    • C. 

      They are all maintenance parts

    • D. 

      It is never okay to expense minor supplies as capital items

  • 5. 
    It is okay to hold post-dated checks if a resident asks you to do so, but not if a prospect asks you to do so.
    • A. 

      True

    • B. 

      False

  • 6. 
    A Budget Control Log or other purchasing record is only necessary if your budget is tight.
    • A. 

      True

    • B. 

      False

  • 7. 
    Vendors who work regularly at your community should be given the authority to do what?
    • A. 

      Access keys to vacant apartments on their own

    • B. 

      Charge needed supplies to the community account

    • C. 

      Have access to the maintenance shop supplies and work space

    • D. 

      None of the above

  • 8. 
    If a prospect is excited about renting an apartment and you have one vacant apartment to show that is not ready, it's okay to tour the prospect as long as you explain it will be made ready.
    • A. 

      True

    • B. 

      False

  • 9. 
    The beginning of each day should include which of the following?
    • A. 

      A quick staff meeting to go over the days activities

    • B. 

      A thourough walk of the tour route, models and amenities

    • C. 

      A check on all market readys that includes looking for trash, dead bugs, etc

    • D. 

      All of the above

  • 10. 
    In most cases, a community should not have more than what percentage of leases on Month-to-Month?
    • A. 

      0 - 1

    • B. 

      5 - 7

    • C. 

      20 - 25

    • D. 

      35 - 50

  • 11. 
    An apartment inspection should be completed by whom and when?
    • A. 

      The resident and a designated team member at move-in

    • B. 

      The property manager when he or she walks the unit

    • C. 

      The resident at their convenience after move-in

    • D. 

      A and B

  • 12. 
    It is okay to give someone a key to a resident's apartment if you recognize them and know they are friends or staying with the resident.
    • A. 

      True

    • B. 

      False

  • 13. 
    A lease expiration matrix or lease expiration management tool is what?
    • A. 

      A graph or spreadsheet that tracks when and how many leases expire each month to limit the number of expirations

    • B. 

      A spreadsheet that shows who has leased what apartment

    • C. 

      A matrix of rent being paid by month

    • D. 

      None of the above

  • 14. 
    A Market Survey should include only communities within a short distance of your community.
    • A. 

      True

    • B. 

      False

  • 15. 
    Guest cards should have which of the following?
    • A. 

      Qualifying notes such as whether or not the prospect can afford the rent

    • B. 

      Race, age and job information for the prospect

    • C. 

      How many children will be living in the apartment

    • D. 

      Follow up information including where a prospect leased, if not with you

  • 16. 
    Preventative Maintenance includes which of the following?
    • A. 

      Making sure your maintenance team is early for work

    • B. 

      A tool buying schedule

    • C. 

      A systematic, scheduled task list for maintaining the equipment, buildings and overall asset

    • D. 

      A signed apartment inspection report

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