Click And Collect Quiz

No, it is not. It is a pick up service. You place your order online, select the timeslot you want, and pick it up at the store location during that window.

The Loblaws at High Tech Road will be the first Click and Collect pilot store.

On the Click and Collect website, users have the ability to "favorite" items and add them to their quickshop list. This feature allows users to easily access and purchase their preferred items in a quick and convenient manner.

The statement is true. A pre-authorization of 115% of the estimated order total will indeed go on the credit card at midnight the night before the order is set to be picked up. This pre-authorization is a common practice to ensure that the customer has enough funds to cover the order and any potential additional charges or changes. It is a temporary hold on the funds and will be adjusted once the final payment is processed.

Agents will be creating voucher codes to allow customers store credit on their next orders. All refunding will either be done through Tier 2 (Craig and Kirk) or the Concierge at the store location.

Customers can apply rules to their account for substitutions. This means that customers have the ability to set preferences or guidelines regarding substitutions for certain products or items in their orders. These rules can include specific instructions on what substitutions are acceptable or not, allowing customers to have more control over their shopping experience and ensuring that their preferences are taken into consideration.

True! The customer must bring the coupons with them when they pick up at the store and present them to the Concierge to redeem.

True! You can check an order out for a customer, as long as they already have a credit card saved on their account.

True! The days/windows that are in high demand could cost a little more to select than others. Some will be free to pick up, some will be $5, some could be $7.

True! We will now document these interactions in Hybris instead of F+P.

True! You can conveniently use the same username/passwords for both!

The minimum order value that needs to be placed before taxes is $50.00. This means that in order to place an order, the total value of the items in the cart must be at least $50.00 before any taxes are applied.

False! We cannot take credit cards over the phone. We are also not allowed to sign into the Click and Collect website as a customer, even if we have the customer's permission.

True - however, we would only do this in rare circumstances as it requires us to agree to the Terms & Conditions on behalf of the customer and that is something we would normally like them to agree to themselves.

False! You must wait for the first order you placed to go into "READY FOR ACTION" before you can place another order on the Click and Collect website.

Visa, Visa Debit and Mastercard only. However, customers can pay however they like when they pick up their order with the Concierge.

ALL of these features are available on the website!!

You will be handling Loblaw Quality/Injurious/Illness etc. issues the same way you always have through F+P (even if it comes in on the eGrocery line) and you will document the F+P file number in Hybris.

True! The order number is NOT in the profile order area on their account.

The general order statuses that you will see in the Hybris Cockpit for Click and Collect orders are: READ_FOR_PICKUP, READY_FOR_ACTION, SUBMITTED, CANCELLED, NO_MORE_SUBSTITUTION_REJECTION, COMPLETED, and CLOSED. These statuses represent different stages of the order process, from being ready for pickup to being cancelled or completed.