Click And Collect Quiz

20 Questions | Total Attempts: 56

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Click And Collect Quiz

Test your knowledge from your training!


Questions and Answers
  • 1. 
    Is Click and Collect a delivery service?
    • A. 

      Yes

    • B. 

      No

  • 2. 
    What are some features of the new Click and Collect website? Click all that apply
    • A. 

      Shopable Weekly Flyer

    • B. 

      Responsive Technology (Re-sizing of the website to fit tablet and phone views)

    • C. 

      Text message notifications

    • D. 

      PC Plus Integration

  • 3. 
    True or False? You will be able to use your Joe Fresh username/password to log into the Click and Collect website.
    • A. 

      True

    • B. 

      False

  • 4. 
    The first store that Click and Collect will be available at in Canada is:
    • A. 

      LSL Leslie & Lakeshore (Toronto)

    • B. 

      Loblaws Richmond Hill High Tech (Richmond Hill)

    • C. 

      LSL Millwood & Laird (Toronto)

  • 5. 
    True or False? Some pick up windows will cost more than others.
    • A. 

      True

    • B. 

      False

  • 6. 
    True or False? We will be using Hybris instead of Forms+Phones to document Joe Fresh eCommerce and eGrocery Click and Collect calls and emails going forward.
    • A. 

      True

    • B. 

      False

  • 7. 
    What happens if you receive a call regarding a Loblaw Quality issue on the Click and Collect line?
    • A. 

      Log the call Hybris only.

    • B. 

      Log the call in Forms+Phones only.

    • C. 

      Log the call in Forms+Phones and document the file number in Hybris.

  • 8. 
    True or False? You can place two orders back to back right away.
    • A. 

      True

    • B. 

      False

  • 9. 
    True or False? The only place the customer can see their order number for Click and Collect is in their confirmation email.
    • A. 

      True

    • B. 

      False

  • 10. 
    True or False? You can "favorite" items and get them added to your quickshop list on the Click and Collect website.
    • A. 

      True

    • B. 

      False

  • 11. 
    What is the minimum order value that you need to place an order before taxes?
    • A. 

      $20.00

    • B. 

      $30.00

    • C. 

      $50.00

    • D. 

      $100.00

  • 12. 
    True or False? You can check an order out for a customer in the eGrocery Hybris Cockpit.
    • A. 

      True

    • B. 

      False

  • 13. 
    True or False? We can take credit cards over the phone with eGrocery Click and Collect calls.
    • A. 

      True

    • B. 

      False

  • 14. 
    True or False? You can create a customer account for a new customer through the eGrocery Hybris Cockpit.
    • A. 

      True

    • B. 

      False

  • 15. 
    What are the general order statuses that you will see in the Hybris Cockpit for Click and Collect orders? Select all that apply:
    • A. 

      READ_FOR_PICKUP

    • B. 

      READY_FOR_ACTION

    • C. 

      MODIFIED

    • D. 

      SUBMITTED

    • E. 

      CANCELLED

    • F. 

      NO_MORE_SUBSTITUTION_REJECTION

    • G. 

      COMPLETED

    • H. 

      CLOSED

    • I. 

      IN_TRANSIT

    • J. 

      NOT_AVAILABLE

  • 16. 
    True or False? A pre-authorization of 115% of the estimated order total will go on the credit card at midnight the night before the order is set to be picked up.
    • A. 

      True

    • B. 

      False

  • 17. 
    True or False? Agents will have the ability to refund customer's credit cards for Click and Collect.
    • A. 

      True

    • B. 

      False

  • 18. 
    True or False? Customers can apply rules to their account for substitutions.
    • A. 

      True

    • B. 

      False

  • 19. 
    Which payment methods are acceptable to be able to place a Click and Collect order online? Select all that apply:
    • A. 

      American Express

    • B. 

      Cash

    • C. 

      Visa

    • D. 

      Mastercard

    • E. 

      Diner's Club

    • F. 

      Visa Debit

  • 20. 
    True or False? Customers can use coupons with Click and Collect orders at the pick up location?
    • A. 

      True

    • B. 

      False

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