Click And Collect Quiz
Test your knowledge from your training!
Questions and Answers
- 1.
Is Click and Collect a delivery service?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
No, it is not. It is a pick up service. You place your order online, select the timeslot you want, and pick it up at the store location during that window.Rate this question:
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- 2.
What are some features of the new Click and Collect website? Click all that apply
- A.
Shopable Weekly Flyer
- B.
Responsive Technology (Re-sizing of the website to fit tablet and phone views)
- C.
Text message notifications
- D.
PC Plus Integration
Correct Answer(s)
A. Shopable Weekly Flyer
B. Responsive Technology (Re-sizing of the website to fit tablet and phone views)
C. Text message notifications
D. PC Plus IntegrationExplanation
ALL of these features are available on the website!!Rate this question:
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- 3.
True or False? You will be able to use your Joe Fresh username/password to log into the Click and Collect website.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
True! You can conveniently use the same username/passwords for both!Rate this question:
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- 4.
The first store that Click and Collect will be available at in Canada is:
- A.
LSL Leslie & Lakeshore (Toronto)
- B.
Loblaws Richmond Hill High Tech (Richmond Hill)
- C.
LSL Millwood & Laird (Toronto)
Correct Answer
B. Loblaws Richmond Hill High Tech (Richmond Hill)Explanation
The Loblaws at High Tech Road will be the first Click and Collect pilot store.Rate this question:
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- 5.
True or False? Some pick up windows will cost more than others.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
True! The days/windows that are in high demand could cost a little more to select than others. Some will be free to pick up, some will be $5, some could be $7.Rate this question:
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- 6.
True or False? We will be using Hybris instead of Forms+Phones to document Joe Fresh eCommerce and eGrocery Click and Collect calls and emails going forward.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
True! We will now document these interactions in Hybris instead of F+P.Rate this question:
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- 7.
What happens if you receive a call regarding a Loblaw Quality issue on the Click and Collect line?
- A.
Log the call Hybris only.
- B.
Log the call in Forms+Phones only.
- C.
Log the call in Forms+Phones and document the file number in Hybris.
Correct Answer
C. Log the call in Forms+Phones and document the file number in Hybris.Explanation
You will be handling Loblaw Quality/Injurious/Illness etc. issues the same way you always have through F+P (even if it comes in on the eGrocery line) and you will document the F+P file number in Hybris.Rate this question:
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- 8.
True or False? You can place two orders back to back right away.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False! You must wait for the first order you placed to go into "READY FOR ACTION" before you can place another order on the Click and Collect website.Rate this question:
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- 9.
True or False? The only place the customer can see their order number for Click and Collect is in their confirmation email.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
True! The order number is NOT in the profile order area on their account.Rate this question:
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- 10.
True or False? You can "favorite" items and get them added to your quickshop list on the Click and Collect website.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
On the Click and Collect website, users have the ability to "favorite" items and add them to their quickshop list. This feature allows users to easily access and purchase their preferred items in a quick and convenient manner.Rate this question:
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- 11.
What is the minimum order value that you need to place an order before taxes?
- A.
$20.00
- B.
$30.00
- C.
$50.00
- D.
$100.00
Correct Answer
C. $50.00Explanation
The minimum order value that needs to be placed before taxes is $50.00. This means that in order to place an order, the total value of the items in the cart must be at least $50.00 before any taxes are applied.Rate this question:
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- 12.
True or False? You can check an order out for a customer in the eGrocery Hybris Cockpit.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
True! You can check an order out for a customer, as long as they already have a credit card saved on their account.Rate this question:
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- 13.
True or False? We can take credit cards over the phone with eGrocery Click and Collect calls.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False! We cannot take credit cards over the phone. We are also not allowed to sign into the Click and Collect website as a customer, even if we have the customer's permission.Rate this question:
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- 14.
True or False? You can create a customer account for a new customer through the eGrocery Hybris Cockpit.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
True - however, we would only do this in rare circumstances as it requires us to agree to the Terms & Conditions on behalf of the customer and that is something we would normally like them to agree to themselves.Rate this question:
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- 15.
What are the general order statuses that you will see in the Hybris Cockpit for Click and Collect orders? Select all that apply:
- A.
READ_FOR_PICKUP
- B.
READY_FOR_ACTION
- C.
MODIFIED
- D.
SUBMITTED
- E.
CANCELLED
- F.
NO_MORE_SUBSTITUTION_REJECTION
- G.
COMPLETED
- H.
CLOSED
- I.
IN_TRANSIT
- J.
NOT_AVAILABLE
Correct Answer(s)
A. READ_FOR_PICKUP
B. READY_FOR_ACTION
D. SUBMITTED
E. CANCELLED
F. NO_MORE_SUBSTITUTION_REJECTION
G. COMPLETED
H. CLOSEDExplanation
The general order statuses that you will see in the Hybris Cockpit for Click and Collect orders are: READ_FOR_PICKUP, READY_FOR_ACTION, SUBMITTED, CANCELLED, NO_MORE_SUBSTITUTION_REJECTION, COMPLETED, and CLOSED. These statuses represent different stages of the order process, from being ready for pickup to being cancelled or completed.Rate this question:
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- 16.
True or False? A pre-authorization of 115% of the estimated order total will go on the credit card at midnight the night before the order is set to be picked up.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true. A pre-authorization of 115% of the estimated order total will indeed go on the credit card at midnight the night before the order is set to be picked up. This pre-authorization is a common practice to ensure that the customer has enough funds to cover the order and any potential additional charges or changes. It is a temporary hold on the funds and will be adjusted once the final payment is processed.Rate this question:
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- 17.
True or False? Agents will have the ability to refund customer's credit cards for Click and Collect.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Agents will be creating voucher codes to allow customers store credit on their next orders. All refunding will either be done through Tier 2 (Craig and Kirk) or the Concierge at the store location.Rate this question:
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- 18.
True or False? Customers can apply rules to their account for substitutions.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Customers can apply rules to their account for substitutions. This means that customers have the ability to set preferences or guidelines regarding substitutions for certain products or items in their orders. These rules can include specific instructions on what substitutions are acceptable or not, allowing customers to have more control over their shopping experience and ensuring that their preferences are taken into consideration.Rate this question:
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- 19.
Which payment methods are acceptable to be able to place a Click and Collect order online? Select all that apply:
- A.
American Express
- B.
Cash
- C.
Visa
- D.
Mastercard
- E.
Diner's Club
- F.
Visa Debit
Correct Answer(s)
C. Visa
D. MastercardExplanation
Visa, Visa Debit and Mastercard only. However, customers can pay however they like when they pick up their order with the Concierge.Rate this question:
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- 20.
True or False? Customers can use coupons with Click and Collect orders at the pick up location?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
True! The customer must bring the coupons with them when they pick up at the store and present them to the Concierge to redeem.Rate this question:
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Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
-
Mar 19, 2023Quiz Edited by
ProProfs Editorial Team -
Sep 05, 2014Quiz Created by
Loblaw
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