Click And Collect Quiz

20 Questions | By Loblaw | Last updated: Sep 30, 2014 | Total Attempts: 56

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Test your knowledge from your training!

Questions and Answers

1.

Is Click and Collect a delivery service?
- A.
  
  Yes
- B.
  
  No
2.

What are some features of the new Click and Collect website? Click all that apply
- A.
  
  Shopable Weekly Flyer
- B.
  
  Responsive Technology (Re-sizing of the website to fit tablet and phone views)
- C.
  
  Text message notifications
- D.
  
  PC Plus Integration
3.

True or False? You will be able to use your Joe Fresh username/password to log into the Click and Collect website.
- A.
  
  True
- B.
  
  False
4.

The first store that Click and Collect will be available at in Canada is:
- A.
  
  LSL Leslie & Lakeshore (Toronto)
- B.
  
  Loblaws Richmond Hill High Tech (Richmond Hill)
- C.
  
  LSL Millwood & Laird (Toronto)
5.

True or False? Some pick up windows will cost more than others.
- A.
  
  True
- B.
  
  False
6.

True or False? We will be using Hybris instead of Forms+Phones to document Joe Fresh eCommerce and eGrocery Click and Collect calls and emails going forward.
- A.
  
  True
- B.
  
  False
7.

What happens if you receive a call regarding a Loblaw Quality issue on the Click and Collect line?
- A.
  
  Log the call Hybris only.
- B.
  
  Log the call in Forms+Phones only.
- C.
  
  Log the call in Forms+Phones and document the file number in Hybris.
8.

True or False? You can place two orders back to back right away.
- A.
  
  True
- B.
  
  False
9.

True or False? The only place the customer can see their order number for Click and Collect is in their confirmation email.
- A.
  
  True
- B.
  
  False
10.

True or False? You can "favorite" items and get them added to your quickshop list on the Click and Collect website.
- A.
  
  True
- B.
  
  False
11.

What is the minimum order value that you need to place an order before taxes?
- A.
  
  $20.00
- B.
  
  $30.00
- C.
  
  $50.00
- D.
  
  $100.00
12.

True or False? You can check an order out for a customer in the eGrocery Hybris Cockpit.
- A.
  
  True
- B.
  
  False
13.

True or False? We can take credit cards over the phone with eGrocery Click and Collect calls.
- A.
  
  True
- B.
  
  False
14.

True or False? You can create a customer account for a new customer through the eGrocery Hybris Cockpit.
- A.
  
  True
- B.
  
  False
15.

What are the general order statuses that you will see in the Hybris Cockpit for Click and Collect orders? Select all that apply:
- A.
  
  READ_FOR_PICKUP
- B.
  
  READY_FOR_ACTION
- C.
  
  MODIFIED
- D.
  
  SUBMITTED
- E.
  
  CANCELLED
- F.
  
  NO_MORE_SUBSTITUTION_REJECTION
- G.
  
  COMPLETED
- H.
  
  CLOSED
- I.
  
  IN_TRANSIT
- J.
  
  NOT_AVAILABLE
16.

True or False? A pre-authorization of 115% of the estimated order total will go on the credit card at midnight the night before the order is set to be picked up.
- A.
  
  True
- B.
  
  False
17.

True or False? Agents will have the ability to refund customer's credit cards for Click and Collect.
- A.
  
  True
- B.
  
  False
18.

True or False? Customers can apply rules to their account for substitutions.
- A.
  
  True
- B.
  
  False
19.

Which payment methods are acceptable to be able to place a Click and Collect order online? Select all that apply:
- A.
  
  American Express
- B.
  
  Cash
- C.
  
  Visa
- D.
  
  Mastercard
- E.
  
  Diner's Club
- F.
  
  Visa Debit
20.

True or False? Customers can use coupons with Click and Collect orders at the pick up location?
- A.
  
  True
- B.
  
  False

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