Hsns Certified Customer Service & People Skill Test

In this situation, the best course of action is to let the person finish the story without interrupting. Interrupting may come off as rude or disrespectful, and may discourage the person from continuing or sharing stories in the future. It is important to show patience and attentiveness, even if the story may seem long or uninteresting. Glancing at the watch can be seen as impolite, so it is best to give the person your full attention and let them finish their story.

The correct answer is to maintain a normal voice level. This suggests that the person handles disagreements in a calm and composed manner, without resorting to yelling or whispering. This approach promotes effective communication and allows for a more rational and respectful resolution of conflicts.

When taking a telephone message for a co-worker, it is important to include the name of the caller, time of the call, and telephone number of the caller. These details are crucial for the co-worker to have accurate information and be able to follow up with the caller. However, the length of the call is the least important item to include in the message. The co-worker can inquire about the length of the call if necessary, but it is not essential information for them to have in order to address the caller's needs.

The correct answer suggests that the person would be patient and willing to spend as much time as necessary to help their computer illiterate friend understand the setup process. They would not give up or get frustrated easily, indicating a supportive and helpful attitude towards their friend.

When conversing with clients who have a less extensive vocabulary, it is important to adjust one's speech to their level. This means using simpler language and avoiding complex terms or jargon that they may not understand. By doing so, it helps to ensure effective communication and understanding between both parties. It also shows respect and empathy towards the client, as it acknowledges and accommodates their individual needs and abilities.

When conversing with a person who takes forever to get to the point, the correct answer suggests that the person tries to refrain from finishing the other person's sentences. This implies that they are aware of the other person's tendency to take a long time to express themselves and make an effort to allow them to finish their thoughts on their own.

The correct answer suggests that the person is open-minded and willing to accept that others may have different opinions or viewpoints. They are able to engage in conflicts or disagreements without becoming defensive or trying to prove that they are always right. This attitude promotes healthy communication and understanding in relationships and allows for the possibility of finding common ground or compromise.

It would be best to inform the person that you don't know the answer but will find out. This shows that you are willing to help the customer and take the initiative to find the information they need. Referring the person to your supervisor may not be necessary if you can easily find the answer yourself. Telling the person what you think the answer might be could lead to misinformation. Saying that you are not allowed to give out that information may come across as unhelpful and unprofessional.

It is important to ensure that accurate information is provided to clients. By quickly taking your boss aside and providing the correct name, you are helping to maintain the credibility and professionalism of your organization. This action shows that you are proactive and committed to ensuring that clients receive the correct information.

It is important to take the complaints seriously and assume that they are accurate. By doing so, you can address any issues and make necessary improvements in your department. Ignoring the complaints or assuming that the person is just venting without checking into the legitimacy of the complaints may lead to unresolved issues and dissatisfaction among stakeholders. Seeking advice from a supervisor can also be helpful in handling the situation effectively.

This answer suggests that the person prefers to find a solution through compromise and negotiation, rather than insisting on their own way or always giving in to the other person. They are willing to make concessions and consider the needs and perspectives of others in order to reach a resolution that benefits both parties.

The correct answer is "I said I'd be with you as soon as I could. Now please let me finish." This response is appropriate because it acknowledges the interruption and sets a boundary by reminding the employee to wait until the procedures are explained. It maintains professionalism and does not escalate the situation further.

In this situation, it is important to address the customer's concerns and explain the reasons why the office needs the information. By providing a clear explanation, the customer can better understand the purpose and importance of the forms, which may help alleviate their frustration with the bureaucratic process.

The correct answer is "I try to do my best to 'pull it off'." This answer indicates that the person will make an attempt and put in their best effort to fulfill the request, even though it is not part of their job description. They are willing to take on the task and try to successfully complete it.

The answer suggests that the person would communicate their feelings of being overwhelmed and the need for some time alone. This response shows a more mature and empathetic approach to dealing with the situation, as it focuses on expressing personal needs rather than blaming or lashing out at the other person. It promotes open communication and understanding between friends or co-workers.