ETraining 6: Recent Trainings

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| By Jonathan Kimmelman

Jonathan Kimmelman

Community Contributor

Quizzes Created: 9 | Total Attempts: 1,222

Questions: 15 | Attempts: 126 | Updated: May 7, 2024

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Questions and Answers

1.

What information is currently listed on the Upcoming PeopleNet Deployments page in the Support Center?
- A.
  
  No Current Deployments
- B.
  
  OER Headway Parameters
- C.
  
  MWH Tab Updates
- D.
  
  X.14 Information
Correct Answer
B. OER Headway Parameters

Explanation
The information currently listed on the Upcoming PeopleNet Deployments page in the Support Center includes OER Headway Parameters.

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2.

What is the minimum speed (MPH) a vehicle can be configured at to read Headway Monitoring events in OER?
- A.
  
  5 mph
- B.
  
  10 mph
- C.
  
  15 mph
- D.
  
  20 mph
Correct Answer
D. 20 mph

Explanation
The minimum speed at which a vehicle can be configured to read Headway Monitoring events in OER is 20 mph. This means that the vehicle needs to be traveling at a speed of at least 20 miles per hour in order for the Headway Monitoring system to accurately detect and record events.

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3.

If a customer calls in after hours with a stolen truck, or a truck they have an urgent need to locate, who should be called?
- A.
  
  Customer Manager
- B.
  
  Wireless on Call
- C.
  
  Leads
- D.
  
  Lisa
Correct Answer
B. Wireless on Call

Explanation
When a customer calls in after hours with a stolen truck or a truck they urgently need to locate, the appropriate person to call would be the "Wireless on Call" team. This team is likely responsible for handling emergencies and urgent situations related to tracking and locating trucks. They would have the necessary tools and resources to quickly respond to the situation and assist the customer in locating their truck.

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4.

What is the RightNow hotkey to remove a unit from the suspend rate plan?
- A.
  
  Remove
- B.
  
  Suspend
- C.
  
  Billing
- D.
  
  Delete
Correct Answer
A. Remove

Explanation
The RightNow hotkey to remove a unit from the suspend rate plan is "remove". This hotkey allows the user to easily remove a unit from the plan without any additional steps or actions.

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5.

Where can you go in the RightNow case to view all of the templates available in RightNow?
- A.
  
  Search Knowledgebase
- B.
  
  Quick Text
- C.
  
  F8
- D.
  
  Standard Text
Correct Answer
D. Standard Text

Explanation
In the RightNow case, you can go to the "Standard Text" option to view all of the templates available.

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6.

What information shows up when customers view the MWH report in the PFM? Check all that apply.
- A.
  
  Driver Name
- B.
  
  Driver ID
- C.
  
  Distance of Event
- D.
  
  Truck Number
- E.
  
  Truck Name
- F.
  
  If a driver was logged into the truck
- G.
  
  Vehicle Group
Correct Answer(s)
A. Driver Name
B. Driver ID
C. Distance of Event
D. Truck Number
F. If a driver was logged into the truck

Explanation
When customers view the MWH report in the PFM, the information that shows up includes the Driver Name, Driver ID, Distance of Event, Truck Number, and whether a driver was logged into the truck.

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7.

The Driver Login report was removed from the eDriver Log Reports subtab and from Logistics Intelligence.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The given statement is false. The Driver Login report was not removed from the eDriver Log Reports subtab and from Logistics Intelligence.

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8.

Which tab in NetSuite is the Access subtab located in?
- A.
  
  Support
- B.
  
  Customer Experience
- C.
  
  Financial
- D.
  
  Sales
Correct Answer
A. Support

Explanation
The Access subtab in NetSuite is located in the Support tab.

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9.

Which tab in NetSuite is the email address and fax number that invoices are sent to located?
- A.
  
  Support
- B.
  
  Financial
- C.
  
  Customer Experience
- D.
  
  Sales
Correct Answer
D. Sales

Explanation
The email address and fax number that invoices are sent to are located in the Sales tab in NetSuite. This tab is specifically designed for managing sales-related activities and transactions, including sending invoices to customers. It is likely that the Sales tab contains all the necessary contact information for customers, including their email addresses and fax numbers, which are used for sending invoices.

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10.

If you are adding case notes to an existing case, it is not required to use the case notes template.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
When the statement says "it is not required to use the case notes template", it implies that using the case notes template is optional. Therefore, the correct answer is false, as it contradicts the statement.

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11.

What contact information is required to be verified and recorded when a Driver calls into Support? Check all that apply.
- A.
  
  Driver's First Name
- B.
  
  Driver's Last Name
- C.
  
  Driver's Phone Number
- D.
  
  Driver's Email Address
Correct Answer(s)
A. Driver's First Name
B. Driver's Last Name
C. Driver's Phone Number

Explanation
When a driver calls into support, the contact information that is required to be verified and recorded includes the driver's first name, last name, and phone number. This information is essential for identifying and communicating with the driver effectively. The driver's email address is not mentioned as a required piece of contact information in this scenario.

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12.

If you spoke to a customer yesterday, it is okay to not verify their contact information.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Verifying a customer's contact information is important regardless of when the last conversation took place. People may change their contact details, and it is essential to have accurate information for future communication. Therefore, it is not okay to skip verifying their contact information just because you spoke to them the previous day.

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13.

What column in the Digital Call History report will show if a device is communicating over MIP or SIP?
- A.
  
  OBC Disposition
- B.
  
  OBC Media
- C.
  
  Technology
- D.
  
  Call Type
Correct Answer
C. Technology

Explanation
The column in the Digital Call History report that will show if a device is communicating over MIP or SIP is "Technology". This column will provide information about the technology being used for communication by the device, allowing users to identify whether MIP or SIP is being utilized.

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14.

If you complete an RMA for an out-of-box failure, on the corresponding sales order what needs to be done?
- A.
  
  Nothing additional needs to be done
- B.
  
  Add Inspected by 99 and an "out of box" description
- C.
  
  Don't zero out the price
- D.
  
  Ship overnight
Correct Answer
B. Add Inspected by 99 and an "out of box" description

Explanation
When completing an RMA for an out-of-box failure, it is necessary to add the "Inspected by 99" and provide a description of the issue. This helps in documenting the inspection process and providing details about the out-of-box failure.

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15.

Select which device types can receive the .13 code (Select All that Apply)
- A.
  
  Driver Terminal
- B.
  
  BLU.2
- C.
  
  BLU.2 307
- D.
  
  Handheld
- E.
  
  PD.4
Correct Answer(s)
B. BLU.2
C. BLU.2 307

Explanation
The devices that can receive the .13 code are BLU.2 and BLU.2 307.

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Quiz Review Timeline +

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Current Version
May 07, 2024

Quiz Edited by
ProProfs Editorial Team
Jun 03, 2014

Quiz Created by
Jonathan Kimmelman

Etraining 6: Recent Trainings

What information is currently listed on the Upcoming PeopleNet Deployments page in the Support Center?

What is the minimum speed (MPH) a vehicle can be configured at to read Headway Monitoring events in OER?

If a customer calls in after hours with a stolen truck, or a truck they have an urgent need to locate, who should be called?

What is the RightNow hotkey to remove a unit from the suspend rate plan?

Where can you go in the RightNow case to view all of the templates available in RightNow?

What information shows up when customers view the MWH report in the PFM? Check all that apply.

The Driver Login report was removed from the eDriver Log Reports subtab and from Logistics Intelligence.

Which tab in NetSuite is the Access subtab located in?

Which tab in NetSuite is the email address and fax number that invoices are sent to located?

If you are adding case notes to an existing case, it is not required to use the case notes template.

What contact information is required to be verified and recorded when a Driver calls into Support? Check all that apply.

If you spoke to a customer yesterday, it is okay to not verify their contact information.

What column in the Digital Call History report will show if a device is communicating over MIP or SIP?

If you complete an RMA for an out-of-box failure, on the corresponding sales order what needs to be done?

Select which device types can receive the .13 code (Select All that Apply)