Etraining 6: Recent Trainings

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| By Jonathan Kimmelman
J
Jonathan Kimmelman
Community Contributor
Quizzes Created: 9 | Total Attempts: 1,221
Questions: 15 | Attempts: 126

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Training Quizzes & Trivia

Questions and Answers
  • 1. 

    What information is currently listed on the Upcoming PeopleNet Deployments page in the Support Center?

    • A.

      No Current Deployments

    • B.

      OER Headway Parameters

    • C.

      MWH Tab Updates

    • D.

      X.14 Information

    Correct Answer
    B. OER Headway Parameters
    Explanation
    The information currently listed on the Upcoming PeopleNet Deployments page in the Support Center includes OER Headway Parameters.

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  • 2. 

    What is the minimum speed (MPH) a vehicle can be configured at to read Headway Monitoring events in OER?

    • A.

      5 mph

    • B.

      10 mph

    • C.

      15 mph

    • D.

      20 mph

    Correct Answer
    D. 20 mph
    Explanation
    The minimum speed at which a vehicle can be configured to read Headway Monitoring events in OER is 20 mph. This means that the vehicle needs to be traveling at a speed of at least 20 miles per hour in order for the Headway Monitoring system to accurately detect and record events.

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  • 3. 

    If a customer calls in after hours with a stolen truck, or a truck they have an urgent need to locate, who should be called?

    • A.

      Customer Manager

    • B.

      Wireless on Call

    • C.

      Leads

    • D.

      Lisa

    Correct Answer
    B. Wireless on Call
    Explanation
    When a customer calls in after hours with a stolen truck or a truck they urgently need to locate, the appropriate person to call would be the "Wireless on Call" team. This team is likely responsible for handling emergencies and urgent situations related to tracking and locating trucks. They would have the necessary tools and resources to quickly respond to the situation and assist the customer in locating their truck.

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  • 4. 

    What is the RightNow hotkey to remove a unit from the suspend rate plan?

    • A.

      Remove

    • B.

      Suspend

    • C.

      Billing

    • D.

      Delete

    Correct Answer
    A. Remove
    Explanation
    The RightNow hotkey to remove a unit from the suspend rate plan is "remove". This hotkey allows the user to easily remove a unit from the plan without any additional steps or actions.

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  • 5. 

    Where can you go in the RightNow case to view all of the templates available in RightNow?

    • A.

      Search Knowledgebase

    • B.

      Quick Text

    • C.

      F8

    • D.

      Standard Text

    Correct Answer
    D. Standard Text
    Explanation
    In the RightNow case, you can go to the "Standard Text" option to view all of the templates available.

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  • 6. 

    What information shows up when customers view the MWH report in the PFM? Check all that apply.

    • A.

      Driver Name

    • B.

      Driver ID

    • C.

      Distance of Event

    • D.

      Truck Number

    • E.

      Truck Name

    • F.

      If a driver was logged into the truck

    • G.

      Vehicle Group

    Correct Answer(s)
    A. Driver Name
    B. Driver ID
    C. Distance of Event
    D. Truck Number
    F. If a driver was logged into the truck
    Explanation
    When customers view the MWH report in the PFM, the information that shows up includes the Driver Name, Driver ID, Distance of Event, Truck Number, and whether a driver was logged into the truck.

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  • 7. 

    The Driver Login report was removed from the eDriver Log Reports subtab and from Logistics Intelligence.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given statement is false. The Driver Login report was not removed from the eDriver Log Reports subtab and from Logistics Intelligence.

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  • 8. 

    Which tab in NetSuite is the Access subtab located in?

    • A.

      Support

    • B.

      Customer Experience

    • C.

      Financial

    • D.

      Sales

    Correct Answer
    A. Support
    Explanation
    The Access subtab in NetSuite is located in the Support tab.

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  • 9. 

    Which tab in NetSuite is the email address and fax number that invoices are sent to located?

    • A.

      Support

    • B.

      Financial

    • C.

      Customer Experience

    • D.

      Sales

    Correct Answer
    D. Sales
    Explanation
    The email address and fax number that invoices are sent to are located in the Sales tab in NetSuite. This tab is specifically designed for managing sales-related activities and transactions, including sending invoices to customers. It is likely that the Sales tab contains all the necessary contact information for customers, including their email addresses and fax numbers, which are used for sending invoices.

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  • 10. 

    If you are adding case notes to an existing case, it is not required to use the case notes template.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    When the statement says "it is not required to use the case notes template", it implies that using the case notes template is optional. Therefore, the correct answer is false, as it contradicts the statement.

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  • 11. 

    What contact information is required to be verified and recorded when a Driver calls into Support? Check all that apply.

    • A.

      Driver's First Name

    • B.

      Driver's Last Name

    • C.

      Driver's Phone Number

    • D.

      Driver's Email Address

    Correct Answer(s)
    A. Driver's First Name
    B. Driver's Last Name
    C. Driver's Phone Number
    Explanation
    When a driver calls into support, the contact information that is required to be verified and recorded includes the driver's first name, last name, and phone number. This information is essential for identifying and communicating with the driver effectively. The driver's email address is not mentioned as a required piece of contact information in this scenario.

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  • 12. 

    If you spoke to a customer yesterday, it is okay to not verify their contact information.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Verifying a customer's contact information is important regardless of when the last conversation took place. People may change their contact details, and it is essential to have accurate information for future communication. Therefore, it is not okay to skip verifying their contact information just because you spoke to them the previous day.

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  • 13. 

    What column in the Digital Call History report will show if a device is communicating over MIP or SIP?

    • A.

      OBC Disposition

    • B.

      OBC Media

    • C.

      Technology

    • D.

      Call Type

    Correct Answer
    C. Technology
    Explanation
    The column in the Digital Call History report that will show if a device is communicating over MIP or SIP is "Technology". This column will provide information about the technology being used for communication by the device, allowing users to identify whether MIP or SIP is being utilized.

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  • 14. 

    If you complete an RMA for an out-of-box failure, on the corresponding sales order what needs to be done?

    • A.

      Nothing additional needs to be done

    • B.

      Add Inspected by 99 and an "out of box" description

    • C.

      Don't zero out the price

    • D.

      Ship overnight

    Correct Answer
    B. Add Inspected by 99 and an "out of box" description
    Explanation
    When completing an RMA for an out-of-box failure, it is necessary to add the "Inspected by 99" and provide a description of the issue. This helps in documenting the inspection process and providing details about the out-of-box failure.

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  • 15. 

    Select which device types can receive the .13 code (Select All that Apply)

    • A.

      Driver Terminal

    • B.

      BLU.2

    • C.

      BLU.2 307

    • D.

      Handheld

    • E.

      PD.4

    Correct Answer(s)
    B. BLU.2
    C. BLU.2 307
    Explanation
    The devices that can receive the .13 code are BLU.2 and BLU.2 307.

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