Etraining 6: Recent Trainings
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What information is currently listed on the Upcoming PeopleNet Deployments page in the Support Center?
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No Current Deployments
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OER Headway Parameters
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MWH Tab Updates
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X.14 Information
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ETraining 6: Recent Trainings enhances knowledge on PeopleNet deployments, OER parameters, urgent truck tracking, and RightNow operations. It assesses skills in managing technology effectively in urgent operational scenarios, focusing on practical applications and problem-solving in corporate settings.
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- 2.
What is the minimum speed (MpH) a vehicle can be configured at to read Headway Monitoring events in OER?
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5 mph
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10 mph
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15 mph
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20 mph
Correct Answer
A. 20 mphExplanation
The minimum speed at which a vehicle can be configured to read Headway Monitoring events in OER is 20 mph. This means that the vehicle needs to be traveling at a speed of at least 20 miles per hour in order for the Headway Monitoring system to accurately detect and record events.Rate this question:
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- 3.
If a customer calls in after hours with a stolen truck, or a truck they have an urgent need to locate, who should be called?
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Customer Manager
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Wireless on Call
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Leads
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Lisa
Correct Answer
A. Wireless on CallExplanation
When a customer calls in after hours with a stolen truck or a truck they urgently need to locate, the appropriate person to call would be the "Wireless on Call" team. This team is likely responsible for handling emergencies and urgent situations related to tracking and locating trucks. They would have the necessary tools and resources to quickly respond to the situation and assist the customer in locating their truck.Rate this question:
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- 4.
What is the RightNow hotkey to remove a unit from the suspend rate plan?
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Remove
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Suspend
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Billing
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Delete
Correct Answer
A. RemoveExplanation
The RightNow hotkey to remove a unit from the suspend rate plan is "remove". This hotkey allows the user to easily remove a unit from the plan without any additional steps or actions.Rate this question:
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- 5.
Where can you go in the RightNow case to view all of the templates available in RightNow?
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Search Knowledgebase
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Quick Text
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F8
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Standard Text
Correct Answer
A. Standard TextExplanation
In the RightNow case, you can go to the "Standard Text" option to view all of the templates available.Rate this question:
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- 6.
What information shows up when customers view the MWH report in the PFM? Check all that apply.
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Driver Name
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Driver ID
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Distance of Event
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Truck Number
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Truck Name
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If a driver was logged into the truck
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Vehicle Group
Correct Answer(s)
A. Driver Name
A. Driver ID
A. Distance of Event
A. Truck Number
A. If a driver was logged into the truckExplanation
When customers view the MWH report in the PFM, the information that shows up includes the Driver Name, Driver ID, Distance of Event, Truck Number, and whether a driver was logged into the truck.Rate this question:
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- 7.
The Driver Login report was removed from the eDriver Log Reports subtab and from Logistics Intelligence.
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True
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False
Correct Answer
A. FalseExplanation
The given statement is false. The Driver Login report was not removed from the eDriver Log Reports subtab and from Logistics Intelligence.Rate this question:
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- 8.
Which tab in NetSuite is the Access subtab located in?
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Support
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Customer Experience
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Financial
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Sales
Correct Answer
A. SupportExplanation
The Access subtab in NetSuite is located in the Support tab.Rate this question:
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- 9.
Which tab in NetSuite is the email address and fax number that invoices are sent to located?
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Support
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Financial
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Customer Experience
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Sales
Correct Answer
A. SalesExplanation
The email address and fax number that invoices are sent to are located in the Sales tab in NetSuite. This tab is specifically designed for managing sales-related activities and transactions, including sending invoices to customers. It is likely that the Sales tab contains all the necessary contact information for customers, including their email addresses and fax numbers, which are used for sending invoices.Rate this question:
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- 10.
If you are adding case notes to an existing case, it is not required to use the case notes template.
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True
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False
Correct Answer
A. FalseExplanation
When the statement says "it is not required to use the case notes template", it implies that using the case notes template is optional. Therefore, the correct answer is false, as it contradicts the statement.Rate this question:
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- 11.
What contact information is required to be verified and recorded when a Driver calls into Support? Check all that apply.
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Driver's First Name
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Driver's Last Name
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Driver's Phone Number
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Driver's Email Address
Correct Answer(s)
A. Driver's First Name
A. Driver's Last Name
A. Driver's Phone NumberExplanation
When a driver calls into support, the contact information that is required to be verified and recorded includes the driver's first name, last name, and phone number. This information is essential for identifying and communicating with the driver effectively. The driver's email address is not mentioned as a required piece of contact information in this scenario.Rate this question:
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- 12.
If you spoke to a customer yesterday, it is okay to not verify their contact information.
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True
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False
Correct Answer
A. FalseExplanation
Verifying a customer's contact information is important regardless of when the last conversation took place. People may change their contact details, and it is essential to have accurate information for future communication. Therefore, it is not okay to skip verifying their contact information just because you spoke to them the previous day.Rate this question:
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- 13.
What column in the Digital Call History report will show if a device is communicating over MIP or SIP?
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OBC Disposition
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OBC Media
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Technology
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Call Type
Correct Answer
A. TechnologyExplanation
The column in the Digital Call History report that will show if a device is communicating over MIP or SIP is "Technology". This column will provide information about the technology being used for communication by the device, allowing users to identify whether MIP or SIP is being utilized.Rate this question:
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- 14.
If you complete an RMA for an out-of-box failure, on the corresponding sales order what needs to be done?
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Nothing additional needs to be done
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Add Inspected by 99 and an "out of box" description
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Don't zero out the price
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Ship overnight
Correct Answer
A. Add Inspected by 99 and an "out of box" descriptionExplanation
When completing an RMA for an out-of-box failure, it is necessary to add the "Inspected by 99" and provide a description of the issue. This helps in documenting the inspection process and providing details about the out-of-box failure.Rate this question:
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- 15.
Select which device types can receive the .13 code (Select All that Apply)
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Driver Terminal
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BLU.2
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BLU.2 307
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Handheld
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PD.4
Correct Answer(s)
A. BLU.2
A. BLU.2 307Explanation
The devices that can receive the .13 code are BLU.2 and BLU.2 307.Rate this question:
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Quiz Review Timeline (Updated): May 7, 2024 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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May 07, 2024Quiz Edited by
ProProfs Editorial Team -
Jun 03, 2014Quiz Created by
Jonathan Kimmelman
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