Etraining 6: Recent Trainings

15 Questions | Total Attempts: 69

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Training Quizzes & Trivia

Questions and Answers
  • 1. 
    What information is currently listed on the Upcoming PeopleNet Deployments page in the Support Center?
    • A. 

      No Current Deployments

    • B. 

      OER Headway Parameters

    • C. 

      MWH Tab Updates

    • D. 

      X.14 Information

  • 2. 
    What is the minimum speed (MPH) a vehicle can be configured at to read Headway Monitoring events in OER?
    • A. 

      5 mph

    • B. 

      10 mph

    • C. 

      15 mph

    • D. 

      20 mph

  • 3. 
    If a customer calls in after hours with a stolen truck, or a truck they have an urgent need to locate, who should be called?
    • A. 

      Customer Manager

    • B. 

      Wireless on Call

    • C. 

      Leads

    • D. 

      Lisa

  • 4. 
    What is the RightNow hotkey to remove a unit from the suspend rate plan?
    • A. 

      Remove

    • B. 

      Suspend

    • C. 

      Billing

    • D. 

      Delete

  • 5. 
    Where can you go in the RightNow case to view all of the templates available in RightNow?
    • A. 

      Search Knowledgebase

    • B. 

      Quick Text

    • C. 

      F8

    • D. 

      Standard Text

  • 6. 
    What information shows up when customers view the MWH report in the PFM? Check all that apply.
    • A. 

      Driver Name

    • B. 

      Driver ID

    • C. 

      Distance of Event

    • D. 

      Truck Number

    • E. 

      Truck Name

    • F. 

      If a driver was logged into the truck

    • G. 

      Vehicle Group

  • 7. 
    The Driver Login report was removed from the eDriver Log Reports subtab and from Logistics Intelligence.
    • A. 

      True

    • B. 

      False

  • 8. 
    Which tab in NetSuite is the Access subtab located in?
    • A. 

      Support

    • B. 

      Customer Experience

    • C. 

      Financial

    • D. 

      Sales

  • 9. 
    Which tab in NetSuite is the email address and fax number that invoices are sent to located?
    • A. 

      Support

    • B. 

      Financial

    • C. 

      Customer Experience

    • D. 

      Sales

  • 10. 
    If you are adding case notes to an existing case, it is not required to use the case notes template.
    • A. 

      True

    • B. 

      False

  • 11. 
    What contact information is required to be verified and recorded when a Driver calls into Support? Check all that apply.
    • A. 

      Driver's First Name

    • B. 

      Driver's Last Name

    • C. 

      Driver's Phone Number

    • D. 

      Driver's Email Address

  • 12. 
    If you spoke to a customer yesterday, it is okay to not verify their contact information.
    • A. 

      True

    • B. 

      False

  • 13. 
    What column in the Digital Call History report will show if a device is communicating over MIP or SIP?
    • A. 

      OBC Disposition

    • B. 

      OBC Media

    • C. 

      Technology

    • D. 

      Call Type

  • 14. 
    If you complete an RMA for an out-of-box failure, on the corresponding sales order what needs to be done?
    • A. 

      Nothing additional needs to be done

    • B. 

      Add Inspected by 99 and an "out of box" description

    • C. 

      Don't zero out the price

    • D. 

      Ship overnight

  • 15. 
    Select which device types can receive the .13 code (Select All that Apply)
    • A. 

      Driver Terminal

    • B. 

      BLU.2

    • C. 

      BLU.2 307

    • D. 

      Handheld

    • E. 

      PD.4

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