Etraining 6: Recent Trainings
- 1.What information is currently listed on the Upcoming PeopleNet Deployments page in the Support Center?
- A.
No Current Deployments
- B.
OER Headway Parameters
- C.
MWH Tab Updates
- D.
X.14 Information
- 2.What is the minimum speed (MPH) a vehicle can be configured at to read Headway Monitoring events in OER?
- A.
5 mph
- B.
10 mph
- C.
15 mph
- D.
20 mph
- 3.If a customer calls in after hours with a stolen truck, or a truck they have an urgent need to locate, who should be called?
- A.
Customer Manager
- B.
Wireless on Call
- C.
Leads
- D.
Lisa
- 4.What is the RightNow hotkey to remove a unit from the suspend rate plan?
- A.
Remove
- B.
Suspend
- C.
Billing
- D.
Delete
- 5.Where can you go in the RightNow case to view all of the templates available in RightNow?
- A.
Search Knowledgebase
- B.
Quick Text
- C.
F8
- D.
Standard Text
- 6.What information shows up when customers view the MWH report in the PFM? Check all that apply.
- A.
Driver Name
- B.
Driver ID
- C.
Distance of Event
- D.
Truck Number
- E.
Truck Name
- F.
If a driver was logged into the truck
- G.
Vehicle Group
- 7.The Driver Login report was removed from the eDriver Log Reports subtab and from Logistics Intelligence.
- A.
True
- B.
False
- 8.Which tab in NetSuite is the Access subtab located in?
- A.
Support
- B.
Customer Experience
- C.
Financial
- D.
Sales
- 9.Which tab in NetSuite is the email address and fax number that invoices are sent to located?
- A.
Support
- B.
Financial
- C.
Customer Experience
- D.
Sales
- 10.If you are adding case notes to an existing case, it is not required to use the case notes template.
- A.
True
- B.
False
- 11.What contact information is required to be verified and recorded when a Driver calls into Support? Check all that apply.
- A.
Driver's First Name
- B.
Driver's Last Name
- C.
Driver's Phone Number
- D.
Driver's Email Address
- 12.If you spoke to a customer yesterday, it is okay to not verify their contact information.
- A.
True
- B.
False
- 13.What column in the Digital Call History report will show if a device is communicating over MIP or SIP?
- A.
OBC Disposition
- B.
OBC Media
- C.
Technology
- D.
Call Type
- 14.If you complete an RMA for an out-of-box failure, on the corresponding sales order what needs to be done?
- A.
Nothing additional needs to be done
- B.
Add Inspected by 99 and an "out of box" description
- C.
Don't zero out the price
- D.
Ship overnight
- 15.Select which device types can receive the .13 code (Select All that Apply)
- A.
Driver Terminal
- B.
BLU.2
- C.
BLU.2 307
- D.
Handheld
- E.
PD.4
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