Etraining 6: Recent Trainings

Verifying a customer's contact information is important regardless of when the last conversation took place. People may change their contact details, and it is essential to have accurate information for future communication. Therefore, it is not okay to skip verifying their contact information just because you spoke to them the previous day.

The column in the Digital Call History report that will show if a device is communicating over MIP or SIP is "Technology". This column will provide information about the technology being used for communication by the device, allowing users to identify whether MIP or SIP is being utilized.

When a driver calls into support, the contact information that is required to be verified and recorded includes the driver's first name, last name, and phone number. This information is essential for identifying and communicating with the driver effectively. The driver's email address is not mentioned as a required piece of contact information in this scenario.

When a customer calls in after hours with a stolen truck or a truck they urgently need to locate, the appropriate person to call would be the "Wireless on Call" team. This team is likely responsible for handling emergencies and urgent situations related to tracking and locating trucks. They would have the necessary tools and resources to quickly respond to the situation and assist the customer in locating their truck.

When the statement says "it is not required to use the case notes template", it implies that using the case notes template is optional. Therefore, the correct answer is false, as it contradicts the statement.

When completing an RMA for an out-of-box failure, it is necessary to add the "Inspected by 99" and provide a description of the issue. This helps in documenting the inspection process and providing details about the out-of-box failure.

The devices that can receive the .13 code are BLU.2 and BLU.2 307.

In the RightNow case, you can go to the "Standard Text" option to view all of the templates available.

The information currently listed on the Upcoming PeopleNet Deployments page in the Support Center includes OER Headway Parameters.

The minimum speed at which a vehicle can be configured to read Headway Monitoring events in OER is 20 mph. This means that the vehicle needs to be traveling at a speed of at least 20 miles per hour in order for the Headway Monitoring system to accurately detect and record events.

The Access subtab in NetSuite is located in the Support tab.

The RightNow hotkey to remove a unit from the suspend rate plan is "remove". This hotkey allows the user to easily remove a unit from the plan without any additional steps or actions.

The email address and fax number that invoices are sent to are located in the Sales tab in NetSuite. This tab is specifically designed for managing sales-related activities and transactions, including sending invoices to customers. It is likely that the Sales tab contains all the necessary contact information for customers, including their email addresses and fax numbers, which are used for sending invoices.

The given statement is false. The Driver Login report was not removed from the eDriver Log Reports subtab and from Logistics Intelligence.

When customers view the MWH report in the PFM, the information that shows up includes the Driver Name, Driver ID, Distance of Event, Truck Number, and whether a driver was logged into the truck.